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the room was good no room service...no bar...no coffee and tea facilities in bedroom...no mini bar ..
very poor customer service and staff did not speak good English.
the housekeepers were fantastic, the room was immaculate and cleaned everyday and fresh towels and bedding everyday also. The receptionists were helpful too and the location is great. I think the pool area was too small for the size of the hotel, we only found a space by the pool once, late afternoon. As the beach is so beautiful and close this is not a huge problem but could affect families.
Good facilities and attentive to cleanliness. Food has much improved since the year before. If going benicasim music festival then this is a good choice
Unfortunately I did not like anything about this hotel. Large hotel, no character, desk staff gave impression that they had no time to serve clients and got rid of client as quickly as possible. Dining room staff very pleasant. Bathroom shower stall had mold in base. Hotel and breakfast poor quality for price paid.
The one redeeming factor was the only friendly barman, other than that it was a pretty disappointing stay. The staff were pretty unhelpful, the rules changed daily especially if you were British, there were some unruly people around the pool, but felt we were penalised for others bad behaviour! beds were really uncomfortable & unless you got a bed by the pool at 10am there wasn't enough to go round.
the rooms were very contemporary and luxurious and generally superior to what I had expected though efficient, the staff were not always entirely polite
the rooms were a decent size and the bathrooms recently refurbished with excellent facilities the, food was poor - it was very mass-produced - even the orange juice was squash; it is next to the Marina D'or complex which has 3/4 and 5 star accommodation and the local restaurants seem to mirror this though the 3 star was again very poor for food.
Most of the staff were knowledgeable and helpful, some were really excellent and went out of their way to help. The hotel does not live up to its 5 star billing and the price of the rooms. The decor throughout the hotel is dated and needs modernising, and the rooms are not even close to what I would consider 5 star - the beds in particular are sub-standard. After 4 nights I had a sore back and I never have back problems. Also the shower was worse than my shower at home. Sure, the bath and pool complex is elaborate and obviously takes a lot of money to build and maintain, but this should be an added bonus at a hotel, not the main event - take the fact that the pools were largely deserted as evidence that most of the guests were off doing other things.
Spacious rooms 1. Heating not working. 2. No wireless internet in rooms, wall plug diffucult to find to connect cable. 3. Lots of facilities closed. 4. Parking not included in arragement. 5. Bathroom - shower/bath dangerous to get in and out.
it was acceptable, not up to a 5* in my opinion more 3.5 -4*. ask for a sea veiw as the back overlooks a theme park and i could hear the chilldren screaming till about 11pm at night. i had my room changed and it was much better.
24 hrs open receptiondesk
most pleasant no in room tea/coffee making facilities
Hotel next to the beach. The room was nice and clean. The hotel staff was very friendly and helpful.
The view, the staff was nice, the breakfast great
24 hrs reception,central position
Fully met our expectations
Excellent location; very helful staff, good room.
I loved the location and the friendly staff at the reception. Also the breakfast was good and bar staff was nice. The views from the room were nice and it was a good atmosphere The hotel rooms were not cleaned properly, the floor was really dirty in the room and on th balcony. We had our 1 year old son with us and we couldnt allow him to go on the floor after he shower becasue it was so dusty. Hair from the previous visitors or the cleaner was left on the floor and in the bath, also on the toilet
Wonderful location - next to the beach with a pool and poolside bar. Every comfort.
I liked the fact the hotel was located very near to the beach front. 1.Before arriving I emailed the hotel with several questions regarding my stay. Even though me email was written in Spanish I did not receive a reply from the hotel. 2.On checking-in and entering my hotel room I found the floor to be very dirty! 3.My room was on the 5th floor and the balcony railings were frighteningly low. I would not recommend families with children to stay on this floor. 4.The day staff at the hotel were not very friendly. We were not greeted warmly on arrival and even when checking-out they did not thank us for staying, nor asked us for our experience of staying with them. And they all spoke English very well. However, the night staff on duty was more accommodating and he took time to talk to us and made us feel more we
Buffet meals, near to beach, pool and patio Separation of 'regular' guests and the bus tour groups for meals - don't know why they did this on the second day
overall easy access to swimming pools and beaches. The hotel could possibly do with more elevators, as you can wait a considerate amount of time when it gets busy.
Location Value for money. Breakfast was poor
breakfast buffet rooms are old
I like everything
the location, closness of tennis courts and the beach, nice swimming pool area the beds not comfortable, the floor was not cleaned under the beds for 3 nights, the cocoroach in the lobby at night
When the children left on Sunday The noise was terrible
Excellent location for Benicassim music festival. 15 min walk from festival and 15 min walk from beach. Swimming pool and bar excellent. Wifi was terrible and AC in room was good but broke one night which meant sleeping was impossible. Tried breakfast a couple of times and it was poor. Hot food was cold and bread stale.
Only the location Thae pool coses at 8:00 pm, Hello!! It's summer!!. The family room is a regular room with 4 beds together (barracs), the ac needs an up-grade, to small for the rooms. The room decoration and furniture nedds to be changed. Breakfast buffe, you better go out to town. not a four star hotel, maybe two.
the pool, room, location (near beach and waterpark). Buffet breakfast, close to restaurants.Staff were friendly and put on various activities during the day & night. No english speaking channels on tv.
Was very close to the beach and had good restaurants in the neighbourhood The food was terrible even at Mac Donalds you get better service and better quality
Good comfortable hotel with very helpful staff. Close to the sea and restaurants
It was simply an overnight stop en rouye for Andalucia No
1) Surrounding conditions E.G. green field and trees; 2) nice room; 3) dilicious breakfast and coffee. Internet was not available at the first day I stayed. Note that the map shown in the internet is not the same as real location.
Nice room, excellent buffet breakfast, lovely gardens, easy to reach from highway ... even our dogs liked this hotel and our dogs are very fussy! No negatives.
Great position and the gardens.
The Broadband facilities were only limited to the ground floor, I was on the first floor but unable to pick up a connection. I spent much time in the lobby area to enable me work.
The pool ambience once all the British campers (from FIB) were kicked out. On occasion the staff was straight out rude. Would expect more from a **** hotel. Would also expect the "extra mile" during the festival time, with offering a shuttle service to/from the train station. Especially considering Intur has several hotels in the area. Also, a somewhat foul smell of toilet in the room even with the bathroom door closed. Check the cooling circuits?
Great value, quiet room, good location Parking sometimes difficult find a space, no laundry facilities
Excellent Hotel Facility, looks like villa, very good restaurant, friendly stuff, good small park and swimming pool, located very calmly and in the same time close to the beach, very nice reception hall Room furniture rather old, not so classy in the bathroom, you notice that the hotel is renovated but not everywhere, my washbowl was almost stopped
The pool was nice, was convenient for the benicassim festival, Any documentation we were given about activities and the spa etc were all in Spanish would of been nice to have them in a few languages that other people would understand. The food in the hotel and the whole resort was absolutely horrible the worst I have ever had on a holiday I cannot emphasise enough how bad it was !!
Friendly, clean. Breakfast service cleanliness and choice excellent. loactaion excellent. Bit pricy. Fridge provided in rooms. Some eqipment not working properly, air conditioning - but was fixed. Access to pool was extra cost and not made clear.Parking is difficult.
Very nice location, friendly staff. I was traveling with 2 dogs and hotel suited this very well. Nice room and balcony by the sea.
The staff, food and hotel position are excellent.
everything was just exellent
Excellent friendly staff. The cleanliness in what is a very sandy/dusty setting is top of the range. The WiFi is good. Plumbing starting to show its age.
The location was good, able to walk straight on to the beach. The resort is quite small and not over developed. The hotel was well cared for, nice terrace and rooms. The restaurant was not available one evening due to a private function. We had to use the Cafe downstairs with a very limited menu.
Fantastic location and the friendliness of the staff
Nice scenery if room with sea view ; very decent restaurant attached rooms could need some refurbishment ; parking at times can be a hassle
location,staff attention nothing
on sea front - good view - good restaurant rooms were very old - no air con - very basic - could hear everything in next room
Situation is 5 star Food also excellent
The hotel is in a very advantageos position being very near the beach, but is showing its age reminding me of the hotels we used to use in the 50's, and gave an over all feeling of being clean but very tired, also no a/c, only ceiling fans the hotel was old and tired ,and showed it
A good quality budget hotel, with nice staff, ideally situated for the town and best beach.
A fairly basic hotel, helpful staff, good location for both beach and town. An enjoyable short break.
staff are really helpful No air con
friendly & helpful staff, affordable, close to beach and shops, comfortable cupboards. Fan could of worked better in the room, no counter space in the bedroom to unpack toiletries etc.
El servicio es familiar y muy atento. Os tenéis que traer vosotros el shampoo y gel de baño.
the staff were excellent as was the room and the breakfast. Great location
Good position to the beach, but in the info. it would have been useful to know that it was quite a distance to the town. Could do with a face lift on the outside although this could be scheduled for this year, as the inside had been reformed. The Spa was only available for short period each day.
It was very close to the sea. The breakfast room was very pleasant and the food good.
Clean. Good breakfast. Great proximity to beaches etc Air conditioning did not work well in one room making it hard to sleep Difficult to park
only the garden areas the evening buffet was very expensive for what it was. Hotel noisy at night
I stayed at this hotel after the fib festival in Benicassim and the location was ideal... The rooms were quite old fashioned but still nice, comfortable and clean. Bathroom was good. The best thing about this hotel is the big pool area which was perfect.
The location was perfect for what we wanted, being only a 15-20 minute journey to the Campo de Mediteraeno Golf Club. The staff were pleasant and the hotel facilities were fine. I booked 2 rooms for 1 night at the Hotel Azur, which the Inter Group changed to the Hotel Orange a few weeks before we travelled. I was informed the change was because the Azur was being closed, due to lack of bookings. We agreed to the change and later decided to alter our booking to 2 nights. The hotel was occupied by 60+ British teenagers, on a regular sporting event, who made us ashamed of our nationality with their rowdiness and eating habits. I had never before seen someone eat a fried egg with their fingers, enough said. The Inter Group must decide if they are running a Hotel, or a Youth Hostel. In fairness the hotel did not charge us for our evening meals and drinks after we complained, such a shame.
excellent room (301) in an excellent position Presentation and quality of HOT food not appealing
manager was absolutely fantasic, he was extremely helpful when we had a problem and did everyhting he could to make sure we were happy. excellent service! a little bit old and shabby around the edges but very clean
Excellent food quality and very large choices at all meal times.Nice clean and comfortable rooms.Good clean well maintained hotel close to the beach. Not enough sunbeds around the rather small pool located next to a busy road.
It is a family run concern and i was made to feel welcome and loved as i was on my own.The standard was far above any English 2 star. I shall return.I chose this one because of the guest comments too
excellent value for good facilities
Very helpful & friendly staff. Clean rooms. Excellent food. Close to beach. No.
Hotel staff extremely friendly and helpful. Beds are not the most comfortable.
Exellent staff, excellent food!! Less than 5 min walk to beach, seaside restaurants, bars and shops. No English TV Channels. Is beside a busy road.
Very clean and friendly noise transfer from room to room
location of the hotel food and staff ...very helpful no !!
A very clean well run hotel, good value for money in a good location Internet service should be free as in many hotels in europe now. For me personally this affects where i stay.
Very friendly, excellent food, helpful features eg bike rental, clean and comfortable, great and convenient location