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Staff were all friendly and helpful. Food was lovely and a good choice of a few restaurants.
The staff at the hotel were excellent. Breakfast was also very good The shower in my bathroom was broken - you shouldn't have to point out maintenance issues to a 5 star hotel
On this occasion I was only staying one night, however, the staff made me feel that they knew me, and treated me as if I was there for a month. They had no choice of newspaper available.
A very nice complex, Furniturings & Fitting fabulous, vases to die for, space every where,Staff excellent, very pleasant & willing to please, loved the tray of cooled water with lemon & lime slices added, in the foyer of the hotel PS. the chocolates & the bottle water left in our room every night was much appreciated The only thing I would have fault with was the square tables &red velvet chairs in the dinning room which the breakfast buffet was set up in, you could'nt get your chair pulled in far enough because of the bar on the table which your knees hit of, me beening a small person I had to sit forward on the chair which ment my back had no support
comfort and luxurious rooms. Friendly helpful staff. Was not there long enough to use spa.
the hotel's ambience was very nice, the food was excellent, the rooms were top notch and the staff were friendly and helpful
I have stayed in /dined in many hotels in Europe and the USA and I think that the staff in the Heritage were the best ever. While very busy the bar staff were nothing but helpful and good humoured. A passing staffmember(pushing a laden trolly of bottled water) heard me say that I was taking the lift while my friend opted for the stairs, stopped, took out his key card and called the lift for me. Now thats what I call service. The room was good. the food was good but it is the staff that will bring me back. booked a twin room on line and thought the confirmation of a super king was in reference to the size of room and not the bed. This took a while to sort out and we missed a swim before dinner as a result. After a day at the ploughing this would have been nice. But it was all well otherwise and got a swim in the morning
The room was large with 2 comfortable armchairs, so many hotels have only 1! The bathroom was great with a very roomy shower & separate big bathtub with robes & slippers. The breakfast was very good too. The staff we met were friendly & helpful.
Room, staff, value for money The breakfast can be improved by at least adding hard and sof cheeses. When asking for a DVD-player, none were available. however, we got free pay-TV as compensation but unfortunatelly my children wanted to watch their own films.
Range of facilities and comfort of stay Bar food could improve
The great location, friendly staff, and nice rooms. Some things were a bit odd. There was no shower curtain; so the bathroom floor became a lake every night. The staff were unable to tell me how much a local call cost, or how much a call to the US would cost. Requiring shower caps for the pool is silly.
Room was comfortable,Food excellent, Staff friendly Cleanliness of Hotel was excellent. The fact that the room backed on to the motorway and could not open the window because of traffic noise
The pool not being available to my kids on Saturday evening
very nice pool and well equipped fitness center,welcoming staff, large parking area, good restaurant,close to motor way for easy access to continue one's trip.. Great value for the money nothing comes to mind
The barman downstairs was very friendly and chatty. It was a sunday evening and after a long drive up on a dark wet night was hoping wec would get something to eat at the hotel, even a sandwich but they had no food, finished serving really early that day. this was at 8pm.
Staff were very pleasant, decor was good. The hot water at all times was only just luke warm, the walls seem to have no sound insulation so very noisy and the restaurant stops serving at 9pm on Friday evening, so when we arrived at just after, unable to eat.
we were only booked in for one night but the rooms were good and the gardens pretty. We were unanble to make use of the gym.We were with my daughter, husband and toddler from Arazona and they were attending a wedding in Durrow, so we met them in Dublin from South Africa to look after our grandson, and show our daughter around Dublin. Her grandmother was born and schooled in Dublin and we are all fortunate to travel on Irish passports as a result. Good excuse to see the family. The Hotel was really ideal for our needs and the location was perfect.
We went down as a family for New Year's celebrations, they asked for kids to be removed from the bar area at 10pm. No entertainment on, which would have been nice for New Year's
Staff very friendly Noisy outside at night
near to highway, good restaurant and spa ok too expensive for a hotel at the highway
Sleep in a bed after 2 nights camping at the Electric Picnic!
Pool was ok. Noise from the street can be heard clearly inside room even with window closed. Staff are a bit gruff. Had bottled water brought to room, it came up warm, no ice. Corridors stink of smoke, they could sure ventilate a bit better. Cigarette burns in net curtains. Far too expensive for the quality of room, even though they call it a 'deluxe' room.
Charging extra for the car park seems a bit harsh.The heating in the rooms and corridors was extremely hot and woke me up at 5am.Could not get back to sleep.The bar in the hotel is very very grubby and overall I suppose I cant give out too much as we were only charger €69 for the room on a Sat nite.Plus car park dont forget.But very over rated and perhaps a 4 star claim is a bit cheeky.
Helpful staff good facilities.
Rooms are large and comfortable. Breakfast very nice. Italian in the hotel and hotel in general dealt very well for coeliacs with gluten free bread and pasts in the italian and gluten free bread at breakfast. Only one of the restaurants were open for dinner which was a little restrictive versus what was advertised
The staff were excellent. unfortunately two of our group were charged different prices for their single rooms they were both booked over the phone prices were 75euro and 110euro we asked about it when we paid our bill but got no satisfaction that was the only complaint we had.
a nice 4 stars hotel even if nothing special. Average good nothing special
The room was spacious and well equipped. The bed extremely comfortable.