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Very friendly staff and very helpful Wrong room alocated, although not charged the original rates
Very nice hotel run by a family. Helpful and friendly staff. Hotel has several accomodations (swimming pool, solarium etc.) and a very nice restaurant. Though mentioned on the site, payment by credit card or EC-card is not preferred.
Very clean. Free parking. Breakfast choices were relatively few, and in particular I did not like that orange juice glasses were super tiny, quite inconvenient.
the breakfasts were delicious beds not comfortable
Pleasant, quiet location; very friendly and helpful reception staff, clean and comfortable rooms, great views. Ideal overnight stop en route to northern Germany. Service at dinner was rather slow - there seemed to be a training problem or staff shortage.
Nice hotel, friendly staff and really delicious meals in the restaurant.
opening time reception, bar, restaurant
live and go I did't ask for it but there was no elevator for the 1ste and 2nd floor so for my sister it was a bit a problem but we managed
It is very calm, beautiful view and location. Nice rooms with chocolate on the pillow. Breakfast and lunch was excellent. It was too bad that the sauna just open at 14:30 and close at 19:00. Usually the people would use it at the morning or evening. I missed the small pillow...
very friendly,helpful personnel; free,sufficient parking space; close to the city center and city park; nice restaurant and breakfast; nice, modern public swimming pool with children's bath and facilities, freely accessible from within the hotel; and last but not least for bibliophiles: each room is identified by a particular novel at the door, posters of the author in the room, the hallways are also equipped with literary posters, there is a bedtime story on your pillow, the restaurant has a bookcase... very nice indeed :-)
WLAN-Internet not available.
We arrived late (after check-in time) so we thought that we might have trouble checking in. This was not the case. The staff were extremely friendly, especially as none of us spoke a word of German! They waited on reception until we arrived, showed us where we could park and made sure we got checked in with the minimum hassle. The rooms themselves were very comfortable and clean, just what was needed after a long day of travelling! Breakfast was also very good, we all commented on how the atmosphere was so relaxed. Overall a great hotel and we will be staying there again.
Nice rooms, clean and comfortable. Food excellent.
Position, restaurant high quality Are missing italian tv channels on tv
Staff is very kindness. Breakfast is good.
The location is practical. Parking is free, the inner city a short walk away. The breakfast buffet has more than one can eat and is of very high quality ('reichhaltig' is the right description). Our room was spacious! The emergency exits. We were located on the third floor and saw the emergency ladder in a narrow, open cylindrical casing. Can be used but not by people over 65. Surprisingly, the lighting in the bathroom was multi-point, but insufficient.
The bierstube and restaurant are great It is a bit unclear where to park when arriving
The service and friendliness of the staff was much better than some 5* Hotels that I have stayed at. The internet connection is good & free but you need to get a username & password from reception.
location extremely small rooms
professional staff. nice young people. restaurants prices.it was too expansive related to quality of the food. rooms are getting older....
The hotel staff were very efficient and very friendly. The restaurant (Sunday's) was excellent. No coffee making facilities in the room.
Friendliness, quite new and beautiful hotel Noisiness in the corridors! Furthermore some youngsters origanized a house party in a room which took all night. No actions were taken by the staff! Unbelievable and unacceptable for such a nice hotel! I slept 3 hours ...
view on the river with waterfall and lock from the hotel room; excellent breakfast
Easy parking, very close to city and work, nice river view, quiet and peaceful. might need air conditioning in hot summer
Impression at check in. View on river Ems. The minibar was deliberately empty and switched off. Staff refused to fill it or even to switch it on because of "bad experience with some guests abusing it".
Easy booking nice breakfast Too cold in the room, no english translation about loundry, I didnt have duck under the shower, bed a bit too smal and blanket too short u have to pay for Wi - fi
Little touches like a small yellow plastic duck in the shower tray and glow in the dark stars on the ceiling above the bed. Welcoming reception staff with useful guidance. Free WiFi if hotel booked through internet. Beautiful location over looking the Rheine. Nothing
Great rooms with excellent equipment. Very clean, good breakfast, good location. Very quiet loaction.