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The pool, corner room & breakfast. The parking situation upon arrival.
Everything was perfect
Close to Universal Studios The outside hallway carpet was greasy and muddy. Even after having them clean it, we continued to bring grease and grime and dirt into our hotel room. Our entry walkway was pretty disgusting because of it.
Best place to stay when going to Universal Studios, and I go a lot. There's a free shuttle that takes you to the entrance of City Walk or you can walk there in less than 10 minutes via the pedestrian bridge.
Walking distance to universal and reasonable droving distance to many LA locations. Cost of parking.
The room was spacious...good pillows. Good gym, nice pool. Two elevators were out (and have been for 3 years!), making trips up and down sometimes very lengthy. You can call the operator each time you go to the elevator asking to be picked up, but how ridiculous for a hotel of this caliber. Restaurant food was boring. All three places to eat at the hotel had the same menu, with tiny differences. The first meal or two it is fine, you can find alternate foods to eat, but after a few days, a change is necessary. It cost $18 for a so-called, all you can eat 'continental breakfast'...yogurt, fruit, cereal, muffins and coffee! This Hilton is near the Universal City Walk, all franchise restaurants so no good food nearby for real foodies...if you like buffets with all you can eat, this is your place.
Staff and less than 10 minutes walking distance to Universal studio Wait for elevator and parking was pricey
Staff was great, location to other attractions The parking garage was pricey considering I paid 200.00 a night should get a discount when staying. The elevators were all not in service. Breakfast was too expensive for a weeks stay. I couldn't find a salon inside for service.
The staff, the comfy beds, location Funny smells, noisy electronics/shower, parking price. The place is good but could use an update
Staff was very nice. No Fridge in room. Windows didn't open.
Friendly and helpful staff, room was very clean and comfortable they have removed the bath tubs, which was a bummer because I was really looking forward to a hot soak at the end of my day. Also, the overhead bathroom light automatically shuts off after a few minutes, so the room went mostly dark during my shower.
Weekend rates were excellent and it is centrally located within a mile of dozens of restaurants, a movie theatre, malls, etc.. 15 minutes from the beach and 30 minutes from Hollywood. Great location if you are visiting someone in the West San Fernando Valley The lobby was under constructions so it was a little bit hectic with the limited operating space.
Hotel is maintained nicely, staff is supportive and friendly. Rooms are showing their age. No in room safe, no in-room technology plate, wireless access only,
A jug of milk, ordered for my three young children was 22 dollars.
very good, clean room wake up call system not reliable
Why is there no pool at this facility?
Big room. Walking distance to shopping (Westfield Topanga). Noisy. The room is not well insulated from noise in the hall way and adjacent rooms. The mattress was too soft. The bed frame made noise and had to be fixed. No safe in the room for valuables. Internet costs extra. $17 for parking.
Due to an oversight from booking.com we ended up without a place to stay for the evening, we never tried kayak before and in less than a minute we secured a room, cheaper than the original booking. The hotel was clean room was spacious they had a shuttle in a three mile radius. Close to shops malls etc. Hated the lumpy pillows , gel pillows work so much better. Our heads weigh a lot so down pillows just get smashed down. Shower head was way too high and was low flow,
Price was,great for a safe and clean room. Had to pay $17 for parking when there are plenty of parking in near by malls. Room was no frills but clean and comfortable
Bedding was terrible, paper thin
Was charged a deposit at the hotel, had to pay to park. Also room was soooo cold had to sit in coat and hat, called front desk we were offered a space heater but it was never brought to the room. Called the front desk and was told the heat had been cut back on so heater in room should work now.. It didn't
Location was perfect for me. Rooms were nice and clean. Bed, comfortable. There is construction going at the corner of Lankershim and Universal Hollywood Dr. I stayed for two nights where the construction completed at 11PM the first night. Unfortunately construction continued ALL NIGHT the second night which was a Friday night. I was woken up several times by the work that was going on!
The Hotel Staff was amazing! They went above & beyond to make sure that our stay was everything we hoped it would be. Nothing!
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
Clean beds. Parking is expensive ~$55 for 2 days. And if you decide to leave the hotel for few hours to cruise around town, you will pay even more for hotel parking. Nothing is free, not even the coffee in the room. $30 breakfast (basic) per person is ridiculous!
Team members were friendly, shuttle to Universal Studio mall plus in walking distance if you choose and food was good. We were there for our grandsons birthday First I could have had better room rate then what we got Sheraton is a Starwood management and we are owners of a Hotel in San Diego that is also managed by Starwood.. So I had told the manager checking us in that and he still didn't do anything about a lesser rate. Second under remodeling no ATM machine black out curtain didn't close properly use hair clippies to keep outside lighting out at night..
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
Fantastic staff, great location within walking distance to Universal Studios & not far to drive to Warner Brothers Studios. Rooms are a bit dated & need a makeover, however they are currently renovating the public areas so I am sure they could possibly then start on updating their rooms. The public areas look great.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
Upgraded to larger family room with Sheik theme when they saw we had kids. Kids liked it. Location great. Porbably slightly older than the Hilton next door.
I loved the bed but that's about it. When I first checked in I was carrying my baby and luggage and had my son follow. Got all the way to my room and my key didn't work so i had to drag it all back down and carry it all back up a second time. The shower clogged up. The tv was in & out and some channels didn't have any volume?! No fridge, no microwave, no table for us to eat on.... (There was a desk my son ate on but me & my husband had to eat standing up or on the bed) Parking is $21 a night for guest. You have to pay for wifi & breakfast.
The pool area at night was beautiful The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel
I did like that the front desk accommodated us despite the miscommunication about check in. They gave us free overnight parking as well. I did not like that guest parking was so expensive. Even just for a few hours would be pricey just for a quick visit.
Steak salad from room service was exceptional! Employees were friendly and helpful. Toilet stopped up. Hallways smelled musty. Bedspread smelled like someone's perfume - obviously was not washed before I arrived. Woodwork was full of nicks and scratches. Very dissapointing for a Marriott.
Staff was very friendly and helpful. No breakfast for guests unless you pay at the restaurant or order room service.
The Hotel was clean and staff was super friendly but the parking wasn't free, $21 dollare a day. Yikes! No free parking.
Great value for the price. Only thing that I can point out was check in. We had to wait for a room to get cleaned even though we were checking in 2 hrs past regular check in. Also no hot tub. :( staff was top notch. I have never had towels delivered so fast. I swear they were to us before I hung up, haha
Everything was great. Was only there for a night, but staff was very attentive. You had to pay extra for parking.
We liked pretty much everything. There's a pool, fitness center, & gift shop. There's also a fully functioning restaurant (The Daily Grill) that is open early & closes late. Great place to have people in the area meet us for food or drinks. Very comfortable rooms with everything you need included. It was nice to have a parking lot in the hotel, but if you opted not to go with Valet, it was a little bit of a walk to get to the lobby with suitcases & such. Adding to that, the parking lot is shared with airport travelers, so there were times at night where we were concerned we wouldn't find any spaces, even though we were hotel guests. But, it still worked out, there were a couple of hidden spots. My biggest complaint is that the air-conditioning unit in our room was very loud & would wake us up throughout the night whenever it clicked on. On a minor note, the business area in the room with the extra outlets had blown a fuse & no power was coming out of it. We let the front desk know. Over-all, these are small complaints (other than the AC).
We stayed there before going to vegas for our honeymoon... Awesome place, staff is extremely friendly, totally recommended
Room was very clean and staff was very polite.
Great staff Double queen beds seemed a little small and mattresses were not very comfortable.
This is a very efficient, comfortable and stylish hotel. The staff is friendly and professional. Clearly, they hire customer oriented staff and pay great attention to detail. I'll definately return.
Just how nice the staff was and the welcome feeling each time you entered the doors An $93 dollars charge a day later after paying the bill that was not given a reason for what it was for.
The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar valet guy stunk up my car not going back to this hotel because a dirty animal
this hotel had the most comfortable bed i have slept in away from home. the stylish simple decor is relaxing and the small details are appreciated. the central location is one of the primary reasons i selected this hotel. very pleased with my experience at this hotel.
Very nice room with good comfort Expensive breakfast! Including tax and normal tip we paid almost 70 dollars for a three persons continental breakfast (toast, muffin and fruit).
The peace and quite and very relaxing and clean Leaving
The rooms were clean and comfortable The staff were attentive and courtious The smoke alarm tests Lack of king bed availaîlity
Everything was great! Would recommend to others
Very clean Quite far from main la attraction. Neighborhood is a no man's land at night.
Pillows, beds, comfort of whole room. Excellent staff. Shuttle was lincoln town car. Across from 24hr grocery store. No view just another room 4 feet away. No pool. Spa water was warm but not hot. Did I mention, no pool!
The friendliness of the staff, the cleanliness and the updated everything. We always stay here when we come to California. WiFi included and free parking. The staff is awesome and they treat you with respect and not just like another unknown person.
Clean Friendly staff Short drive to universal Spend more but avoid this location Neighborhood is shady Scary to walk on streets at night Liquor stores everywhere Not for families No good restaurants or shops around
The area in Burbank is never the best. It was nice to find this hotel which was very nice and made staying near Burbank Airport not only tolerable but very nice
Very nice hotel for the price. We were only 15min from Universal. Free parking Parking area was small luckily we didn't have a problem but if they were all booked I could see it being an issue
The good things...Entire hotel was clean and new looking. Check-in was quick. Beds are really comfortable & clean. Nice touch have the remote control in sleeve showing it was sanatized :) Business center was very useful for us! The downfall was someone got arrested in the room right next to us the next morning police everywhere, So that was a site for sore eyes. And a bit scary for us considering I was traveling with my daughter and mother :(
The room was nice, the bed was comfy and the staff was very professional, friendly and helpful. The breakfast food, while complimentary, was also not very palatable.
Staff was cool, place was fairly clean, great breakfast The area was horrible ,no pool. Funky smell.would rather pay an extra 50 bucks a night and stay at an embassy suite
Breakfast was okay, nothing special, but it was nice they had free breakfast at all. Location wasn't the greatest but I didn't feel unsafe. No pool.
Proximity to Hollywood Breakfast was marginal. Location was a bit dodgy
Great staff. Beautiful decor. Great room. Good location. No complaints
Internet was very slow
Location is excellent--lot's to do nearby. Room is comfortable. Wifi is free. coffee pot in room. Bed is way too soft. TV has limited channels. Paid parking--$15.00 per day. No full service restaurant--only dinner. Pool is small and hot tub is not inviting. Staff are direct not gracious. No safe in room.
Location Did not serve breakfast before 7:00 AM on the weekend. In town for a soccer game and had to leave the property to get breakfast.
Room was clean and quite big. Room furniture was adequate. It was without frills and fancy. The shower area was not properly designed. The shower curtains were not adequate. This cause water to spill over and make the whole floor wet. It became a big mess. Also the vanity area was very small.
Staff was helpful and friendly. My room was not clean -- dusty furniture, dearty windows, hand cream, that hotel provided dried up.
I liked the location, it was pretty much 15-20 min away from everything. There's a Denny's right next to the hotel, which you can get room service from until midnight but it's open 24 hours so you can still walk over. The room had a lot of mirrors. The pool is small but convenient for kids. Parking became difficult to find when you get back late, but it was also 4th of July weekend so they were probably all booked. There were some people smoking right outside their rooms.
Comfort of toom Bed too soft and lumpy
The gym was better than other hotel gyms and it was well maintained. The staff was fantastic. I dealt with 3-4 different staff members both over the phone and in person, and all did everything they could to accommodate. I checked in and the room smelled like smoke (room 114). I called the front desk and Grant was able to get me into another room and apologized for the inconvenience. I went to room 111 and it smelled the exact same. I didn't bother trying again. Hotel is overpriced.
Friendly staff, clean rooms, comfortable beds Very close to the freeway so lots of traffic noise for the light sleeper....but they do provide earplugs!
Nice and clean I rented this room 2 months in advance when I was going to my room their was no parking spaces they have 180 rooms and 140 parking spaces the clerk said they did not guaranty a parking space having 2 young children I arrive at midnight to the hotel with no parking I ask cleck for a refund CLERK SAID HE REFUND DEPOSIT BUT It was not possible to get my money from expedia. Plain and simple Dont expect to get a parking space come solo....
The location was good being next to the 405fwy and the 101fwy. Getting anywhere in LA seemed easy at this location. The person on staff that attended me didn't seem to pleased to help me and was quite rude. Her greeting was not pleasing at all felt like she didn't care. I didn't even bother to call the front desk and tell them the bathtub was clogged. Would I stay here again. If that lady is still on staff I would stay away from her.
Pretty spacious . Nice lighting . Not enough blankets
Very clean and comfortable. Great helpful courteous staff. Denny's on-site & room service convenient.
Clean room and comfortable beds Check in was a bit slow
Checking in and out was easy due to the very easy going ans helpful staff. We were there for an event and the location worked out great. Also just down the way arw a bunch of great places to eat. I mainly chose this place because it had a high cleanliness rating. The rooms were fairy dirty and things were falling apart. One of the lights didn't turn on, dust was very visible ans there was a red/brownish stain on the bathroom wall by the switch.
Location Street noise, no sleep timer on TV remote, stained carpet, got bit by something the first night.
Location, room comfy, and mostly quiet despite 405 freeway nearby. No complimentary breakfast. There's a Denny's on site, where the food can b good or not so good. (Different chefs?). No King beds available, although this may be because I made a late reservation.
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
The modern amenities, quality, location was perfect, The fees were high for an average size of room. I've paid that much in the past (Oxnard ~ Garden Inn) but they have small kitchenettes, free bfast & dinner.
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
quiet and clean place air conditioner have very bad noise
Bathroom floor was not clean
Great continental breakfast, friendly staff, good size room and bed, quiet location even though next to main street Parking was tight, when motel was full (as it was both nightrs we stayed) parking was very limited
Clean rooms, great staff. Easy access to the 101. Close to dining and shopping.
Super clean Great stay. No issues
Was clean, nice continental breakfast, comfortable beds. The location was kinda sketchy for the price. You were a good hour at least from anything important.
Rooms were modern, up to date, and clean. Hot shower with good water pressure always a plus. Loved having a small patio to relax outside. Apparently there were hookers on the street corner .... But that's totally out of the hotel's control. Good thing is I never seen them and they were not in or at the hotel!
Good location for our needs in LA. Good value. Loud airconditioning unit inside room and all night music by the poolside.
The bed had a burn hole in it and was very much unclean.
Staff were friendly and did a courtesy call when we got to our room, price was good and free breakfast was good We stayed for three nights, four days. Even though breakfast was good we only went one time, the area where the breakfast was served at was way to cramped to accommodate any more than 10 people.
convienient to freeway, good restaurants, clean rooms, quiet, comfortable bed
welcoming and professional staff, quiet room despite it being right next to a major street and the freeway, there's quite a bit of parking space, and there's a fridge and a microwave in the room. Very small bathrooms, the room are quite spartan, and a bit dark, the air conditioning is functional but noisy.
The room was comfortable and adequate. It was pretty inexpensive going through an online source. Having said all the negative comments it is tons better than most hotel rooms I have been in. They did not give free wi fi. I tried to use my computer with a wire in the business room and it did not work. The lobby was so noisy that it was impossible to use the computer there even though in the lobby the wi-fi was "free". The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice. ,They did not give free wi fi. The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice.
The concierge office was good with instructions. Registration was friendly and helpful. When we first arrived and went to our room, they had not made the bed and the pillows were on the chair in the room. The room cleaning staff was not real up to the standard that Marriott offers other places. We found a wet towel on our side table one day, they never replaced the glasses once they were used. They either left them or just did not replace them even though they were gone or dirty. They did not remove used food on plates from the room - Had to place them in the hall for them to get taken. Left things as if they had not finished their job. It seems that the cleaning staff needs to be taught the proper things to do. DO NOT leave rooms unfinished! The concierge lounge was not what it has been at other stays in other areas. They ran out of food each evening. The selection was not at all what it has been other locations. The staff in this area were not very friendly.
I had reserved 5 rooms each with 2 double beds. At checkin I was given 4 rooms each with a King bed & 1 room with 2 double beds. Each room was to accommodate a family of 4. Clearly, 4 people would not fit on 1 King bed. I was offered a rollaway in only 1 of the rooms with a King & told that there were no more rollaways available. Some members of my party could not stay at the hotel & went to stay with local relatives. Shame on Marriott for not honoring the reservations as made!!
We liked the comfortable beds and updated room. The hotel had everything we needed - although we didn't have the chance to try much out since we were staying there after a late wedding and left early morning. Valet was overpriced. For the price of the room self-park should at least be free. The room location (318) was level with the gravel top roof building below - unsightly and defeated the purpose of having a balcony.
Location and price. Starbucks in the lobby. The hotel overall felt old, tired and way overdue for a complete renovation.
Hotel was Clean, well-maintained, well-staffed, friendly...Not a bad place to stay! Bumps right up to Van Nuys Airport - and although the Jets dont fly in/out during the night (well, not usually...lol), they do start @5:00 AM as this is a Private Airport - My word of advice...Don't get a room on the Far WEST side of Hotel (my room was right across the parking lot from the Airport and those jet are LOUD @5;00AM!! (I'm a light sleeper too so it wasn't the best situation)....
Right on airport. Jets start taking off at 5am
Over all is great. None
Clean room for a good price near where I needed to go. Staff was friendly and answered all my questions. Rooms are plain wrap, with a view of a parking lot. Hallways and building looks a little out dated. Don't like paying for a hotel and then pay to park there. Nothing luxurious but not bad. No fridge, I like a fridge for my snacks! Airplanes were cool when you want to look, but not so cool when your sleeping!
Dont be fooled by the picture. This hotel is lame. I should've just booked the Marriott. Place. Room. Carpets. Front desk. Manager
I come here twice a year and always booked at this hotel. Last year stay was very depressing. The room not clean, staff not helpful, and hotel was under repair, which make a lot of noise. So everything was a messed. Now it is the opposite. All staff very accomodating, room nice and clean, everything in order.......I gave this hotel a FIVE STAR!!!
Room was fine. Staff great. Location was good for me. I could come back from a stressfull day and have a drink in the bar, order dinner and feel comfortable being solo. Staff was very accomodating. Had a little trouble getting my boarding pass printed out. But the staff perservered and I got it. I had great meals at the cafe and also room service. Not sure that they are as green as they think they are. did not replenish the regular coffee packets.
Had a great room on the first floor with sliding doors that opened to a beautiful green court yard next to 2 spas very relaxing Wish there had been more eat in restaurants near by
AC don't work.. No free parking "We had validation for over night parking and to our surprise they still charged the card "!.. Loud Airport/Air field within 200 feet & airplanes flying almost all night. For almost $200 a night NOT worth it !
Good location. Very nice property. Great common area on each floor. Above average breakfast buffet. Friendly staff. Close to freeway. Good internet connectivity. Courtesy computers and printer on ground floor. Noisy in room refrigerator kept waking us up in the middle of the night.
Not knowing what to expect, when I walked in to book the room, my first impression was "wow this place is pretty nice" for the money, I would be hard pressed to find a better place, friendly service, clean, very quiet
We saved a lot of money staying at the Mikado for 9 days. Enjoyed the quick and easy access to all the north Los Angeles suburbs we wanted to see. Do not book a stay here if you are looking for luxury. That is not what this hotel is about, although it is comfortable, has in-room refrigerators and microwaves, wi-fi, pool and hot tub. Some reviewers have too high expectations for this price range. We were just looking for a good deal, and that's what we got!
Nice balcony room with a view over the garden. Wi fi was really slow, no room service
Location was central The facilities felt like a Motel 6 trying to be a Marriott and it just doesn't feel comfortable or relaxing at all. The freeway is right next to the rooms. I felt like I was at a cheap Motel.
The hotel was well staffed and the staff was friendly and helpful. The restaurant used for the complimentary breakfast was comfortable, and the food was excellent. Room was clean. Bath area had floor patched and re-patched, with grout very dingy looking. Floor was uneven and extreme care was required when using the shower.
Great staff. Housekeeping forgot to clean our room. Staff was apologetic though and assisted us as much as he can.
nice pool and hot tub, nice rooms clean and spacious
The staff was wonderful and accommodating! Rooms were always clean, staff was very friendly. The breakfast was excellent. We were in for over a week for a horse show and this was a great area and easily accessible for us...being from Pennsylvania! Will absolutely stay here again next year! Room was tight for 4 people, but no big deal! Hot tub was a bit too hot...otherwise, no complaints!
Very friendly staff and affordable for the location Very friendly staff and affordable for the location.
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The free breakfast goes above and beyond. A few cigarette burns on the room curtains.
The hotel itself was clean and comfortable. I would have thought twice had I known about the surrounding neighborhood. It was in the middle of a commercial area with no restaurants or stores close by.
This guest did not leave comments about this hotel.
The hotel is in a great location, very close to plenty of food and bars in NoHo. The staff was very friendly and the rooms were clean. Also did not hear any noise from any other rooms.
The customer service was hands down, top notch. We were greeted by the maintenance man who greeted with a friendly wave and hello. He also helped me check in by reading to me the license plate number from the rental car we had because I couldn't see it. Nothing! I'm a stickler on customer service and cleanliness and this hotel surpassed all expectations!!!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
I like the layout of the hotel, design and location.
Clean, friendly, great breakfast. Paid parking
Hotel was clean and comfortable. Manager, was wonderful. Breakfast was good. Hotel is located in a somewhat sketchy neighborhood.
Everyone I encountered at this place was happy and eager to help. The place was clean and easy to locate. Took less than 10 minutes to Universal. If I am in the area again I would stay there again. The pool is heated. The warm breakfast was nice for kids I know before we got there but being charged for parking seamed a little excessive do to the location.
New, modern hotel with nice rooms. Okay breakfast - better than Holiday Inn as one would expect. Incredibly bad sound insulation through the floors. We complained several times about neighbors who had very loud children left unattended into the late hours and the staff did nothing about it. They also did not provide any concessions or apologies. They could also not figure out providing free parking as part of our rate right up until we checked out and had to get it adjusted. We got locked out of our room and it took a very long time for them to send an engineer to bring the emergency keys. Overall, I would not come back here unless there was a really good deal going.