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Very nice with excellent staff and service.
Minibar was free of charge. After we came back from the spa the housekeeping made a hearth of the bed sheets and put roses on it. This was very romantic. At this saturday it was very busy. There were 2 weddings in the sloss. The personel said they where fully booked but after 30 min waiting they gave us a nice suite.
Pleasant sorroundings and close to Cologne for Exhibition
Absolutely everything - although it was a shame that the posh restaurant was either closed or fully booked on the nights we were there. Nevertheless, the alternative bistro type restaurant was excellent. Staff perfect - even noticing and reporting to us that our car in their car park had a puncture. This necessitated an extra night's stay, which was arranged without difficulty. The weather! This was the one thing that was beyond their control.
The ambience, the room, the pool, jacuzzi, the restaurant and the awesome and friendly staff at the hotel. Our car had problem starting and the valet was extra helpful in helping us get it started again. We felt like royalty during our stay. You gotta check it out! The price of the meals was way too expensive, and although the mini bar is available, the price of the snacks were anywhere from 3 euro and up; a imported chocolate candy bar was 5,70 euro. The breakfast was very expensive, we paid 8,50 each for a belgian waffle (not that big) and the total cost was around 40-42 euros for our breakfast and we ordered this from the ala carte menu!
Almost everything is fine: Building, rooms, style. Staff is not professional for such level of hotel
Exterior of building is fantastic and quite luxurious looking; Vendome restaurant is fantastic albeit expensive Dated rooms and interior; shower was terrible - kept falling out of bracket; room was extremely cold and thermostat didn't do anything; hotel charges ~25 euro/night for parking which seemed absurd given its location; requested an iron and it was covered in goop which proceeded to get on my shirt
The decoration and feeling of the place The pool is small and not very shallow
The Hotel is very Beautefull . Rooms are very comfortable.The staff are OK. The restaurent is the best !!! Spa is very good. All the services and facilities cost very much if you compare to the rate of the room. Sometime was shocked. For exemple 28euro Breakfast!! Internet 1 hour 10 euro's.... end...
Great food. Lovely Building
Nothing at all.... Yes. The hotel is more than...In the year 2008 they still did not make any difference between smoker and no smoker room...The rooms are small and you verry poor established. The prices are verry high and they can give you nothing for your money. You can not have a beer in the bar, they offer you the beer in 2dl glas for the price of a pint of beer...
Wired internet in the room. Restaurants and other activities (casino) just around the hotel. A bit expensive.
There were several restaurants in the immediate area. The staff did not know about using the VAT form so I did not have to pay the tax on the hotel
Transportation to and from the airport makes the hotel a good choice when travelling from Cologne airport.
The staff of the hotel is not good in English and not very helpful to foreign travellers.
It was peace of mind Every thing was parfect
The co-opertaive staff Not really
Staff where very helpful and understanding of specical requirements Double room was a bit small for two persons with thier bags
The buffet breakfast was very varied and plentiful, a good start to the morning. Tea and coffee facilities in the the room were very poor. The price of the hotel was expenseive compared with the one at Munich airport.
Good convenient position, plenty of parking, exceptionally clean and very good value for money. Good train links to Koln and Bonn.
Yes, especially when had a room quite early in the morning (just arrived from USA, 6 am at Frankfurt Airport) and had a good chance to have few hour sleep before visiting in Cologne. Nothing to complain.
The hotel has a lot of Charm The hotel management
Very friendly personnel. Nice location. Good food The room smelled quite strongly to cleaning products. But when I told the receptionist about it, they reacted very good and told me they will investigate it and take action.
Friendly staff Far from a 4 star level - rather a low 3 star. The hotel needs urgently an interior refreshment. Breakfast was really basic.
Very friendly staff and great food (breakfast and meals) As a business traveller I like to have wifi but some evenings I was unable to connect to it.
Friendly staff, good food. Did unfortunately not get the possibility to test the swimming pool and spa facilities due to massive traffic jam...
I felt welcomed from the very beginning, the lady at the desk was gentle and professional. The room was ample and confortable, a bathtuub was available which I always like. Nice TV set. Very good breakfast I am really struggling to find something negative from this place, yes probably the restaurant was a bit expensive and I decided not to use it
I spent just a night. The room was very comfortable and quiet
very good !!
Nothing! the hotel is a total has been and personnel and accomodations are the worst I've ever seen in a so called "Grand Hotel" Everyting dates to the late fifties at best. I reserved a suite / apparement with double bed, their best room..., they gave me two single beds and no possibility to arrange anything else. I planned a wellness weekend, I left the hotel at 7.15am disgusted and 200€ poorer to head home. The remains of room service from the yesterday's late afternoon "service" was still stacked in the corridor smelling and looking badly... Great management!!! A total rip off!!!
bed and breakfast. inconvenient if you're not driving.
Atmosphere/ambiance, food , surroundings...could not fault it! I did not stay long enough!
comfortable restaurant & quite
The location was beautiful, as were the hotel facilities. The room was spacious, lovely, also there were seating areas in the large corridors. Free use of sauna fitness and solarium (at the time of my stay-Sep 2007) make a good point when it comes to relax. The staff was very helpful and nice, and the food was great. There is truly nothing I would dislike.
We appreciate a lot the hotel, the room very big and clean and very cheap. Very calm place too ! The staff was very nice. We recommand that place for your familly. It s better to come with car. The restaurant for the brekfast is small. If you want to go to koln, it's little bit far : 25km, so you need a car.
It was beautiful! Very quaint and cozy, and the hotel staff was very friendly and helpful. I only wish I could have stayed longer.
Very old fashioned, they promissed internet and there was not. Noisy.
Quite, breakfest, design
Location - close to airport Grounds Breakfast Very nice, but misrepresented 4-star rating (3-star more accurate)
The hotel was very comfortable and peaceful. The staff was friendly and helpful. We`ll surely come back again! -
Everything was O.K.
Room very spacious and comfortable; breakfast enough various. Not easy to find without a map or gps, but I arrived late in the evening
nice, clean and good breakfast and service. location was good and quiet but access to it from train stop in a small town that not even bus drivers know where it is very bad especillay during the train workers strike when you arrive at the train stop late at night? hotel should put a sign up at the bus stop numer that goes to their street for helping customers and bus drivers. My experience was probably tainted because of the train strikes and having to go daily to the dusseldorf messe so far away, otherwise a nice hotel for leisure or if you business nearby.
Clean rooms, friendly staff, good breakfast. There was no internet available in the hotelrooms.
The fantastic atmosphere of the hotel
First and foremost the support of the staff in my late arrival and instructions to get the key etc. The breakfast was excellent and helpful staff was always present. As a traveler that spends 80% of my days on the road, it was indeed quite and impressive stay. I would suggest that signage be lighted at night. I arrived in Rain and was lost on the site for a few minutes till found the key box.
Very accommodating. Let us use the facilities earlier than check-in time.
We liked the staff every one we met was welcoming and helpful. We were able to access the internet which was crucial. We enjoyed the breakfast which was excellent. We would stay again in future. We would have liked a larger room but perhaps there were none available.
Clean and quietness is fine, lots of green in residential area. No information on the address whatsoever, no indication. Staff always bussy on telephone and slightly arrogant girl not being able to write down the actual address.
I have stayed in the hotel several times: I like that the hotel is small and well situated in a small town with an easy public transport access to the city Köln. There are some noise from the main street in rooms turning to this side - main due to windows with sealings not properly airthight. Rooms are getting a bit worn out now. Bathrooms are OK. 3 stars may be a bit too high.
people are nice and helpful the bed is small