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We chose this hotel, because our family lived a block away while I was stationed in the area with the Air Force two decades ago. We always loved going to the Schlaefer Gasthaus for dinner. Our trip down memory lane lived up to, and exceeded, our every expectation. The food is some of the best in Germany. The staff is very friendly and helpful. The accomodations and restaurant are in the traditional style, which is what we have always liked.
That it was clean and close to the train station and my destination. Staff was very helpful and it was very affordable and classy!
Great staff, great food, great room. I forsee us becoming regulars at the restaurant. Not really.
breakfasts were very good; enjoyed the complimentary thermal baths they wanted to charge us the price of 8 euros per hour for Wi-Fi!
This hotel has excellent facilities and is situated in very attractive grounds. As I was in a wheel-chair I was glad to have ramps and a lift available for entering and leaving the building.
A nice hotel in a nice town. I wish I had had more time to enjoy the area. I didn't use the spa this time, but I will if I ever get back to that area. The lack of air conditioning is a problem. Because of the heat, I had to open windows, which then meant that I had to listen to everything going on outside. That, and the heat, cost me a few hours of sleep. Despite that, I think it is a nice hotel, just not in the Summer.
Quiet and convenient to town centre
Very clean and good quality accommodation. Nice pool, etc.
Very nice atmosphere. Great breakfast. I enjoyed a nice massage too
It was central location for the Wein Fest! The carpet in the room had some stains on the floor...but overall the room was very clean.
no air conditioning in the room. Very small pillow. I've found pretty unpolite the request to see the fridge to check it...after I've already payed the bill...
The location of the hotel is great. Encourages walking!
Nothing The salinary is awful, the hotel is old one and the smell is bad.
Closeness to the pool; the in-hotel massage- the dinners were absolutely outstanding.
The swimming pool complex, and the massage at the Spa. Breakfast was quite good, but dinner did not have a similar quality.
This hotel is perfect for the Wine festival Werstmark. They also have a huge pool.
Nice staff No free wireless internet
Nice reception gives useful information, bathroom very good. Swimmingpool excellent (50m!). breakfast very OK. Currently there were construction works nearby (closing the windows did shut the noise out), this is a temporay problem.
The front steps literally open up right into the Winefest. Our room was surprisingly quiet with the festival going on. The door to the room seemed a bit flimsy/unsecure.
Very pleasant staff, all spoke English well. Had a mixup with the booking and the hotel comped us 2 free drinks at the bar for the inconvenience. Parking was a hastle during the Wurstmarket because the hotel is right in the center of the festival. Hotel access via car was blocked because of the festival. Would recommend other hotels outside of the main festival area.
We are Canadians living in Europe (for 2 years now). We have done a lot of travelling and this hotel is the best by far that we have stayed at. Well done to the staff and thank you!! Not a thing.
The indoor connection to the swimming pools next door, free of charge for guests and the late opening hours of this pool. The location of the room, there are many rooms with an obstructed view of the roof of the hotel or additions of the hotel or where you've a terrible view on a parking lot and waste land. While on the other side (not for booking.com clients}, there are rooms overlooking a historical town, mountains, the park and the outdoor pool.
The room was large and comfortable, and the staff were extremely helpful. For the money, the bathing facilities could use a facelift. They were adequate, but not comparable to other hotels in this price range.
exellent atmosphere, charming,really nice cut room, outstanding kitchen, home feeling
restaurant staff and bathroom dated fixtures and fittings, poor breakfast and no help with luggage when leaving.
The room was great especially the A/C which is not generally available in hotels in the area
The overall appearance was very nice. The check-in time was 1200, the room was not ready until 1245. There was a terrible odor in the hallway. The picture on the net did not accurately reflect the room. Parking was very tight and hard to manuever and the signs indicating parking areas were insufficient.
Friendly and the room/bathroom was clean. Only the hot meal at the restaurant in the evening was the usual thing, with exception of the buffet and breakfast wich was great. see above
Pleasent quiet location, friendly staff who directed us to excellent local Weinstube rebstockel pulsating with life just up the road when the inhouse restaurent looked underfilled!! Eat the specialities of the house and drink their white wine spritzer. It will not disapoint. Hate duvets and no separate top sheet on beds.
Hotel was comfortable, well appointed. Food was excellent
the staff were great and in a good location for evening walks.
Good breakfast but could be kept topped up better. Very good pool but a little on the cold side for non-Germans! Whilst the hotel was perfectly clean and tidy and the gardens very attractive, it lacked charm and atmosphere. It was not 'cosy'.
close to town centre The habitual noise at night. From wedding parties in the hotel and immediate nieghbours of the hotel and their parties
Good breakfast Lack of easy access to gardens
Staff was very helpful and friendly. Room was clean and neat. No A/C, but considering it's in Germany there really is no need for it; just open a window and it's fine.
The staff were fantastic - helpful in every way. Hotel is in a quiet area but just a 20 minute stroll to the centre. Beautifully decorated public areas.
not all the rooms are "Design" as portraied
This is a wonderful hotel. They were very helpful to me even before I arrived. They were the nicest people and had a wonderful breakfast that was included. I'd definitely stay there again and recommend this to everyone I know.
The hotel Zollamt had a nice atmosphere all around, and the staff were all extremely friendly and accommodating. NO...
superb personal service by the owner and his staff; tasteful decor; wonderful breakfast; restful rooms; cleanliness.
Hotel Zollamt is near the USA/USAF installations. Very clean nice place to stay. Close to the Kaiserslautern train station for weekend getaways. The morning breakfast service was excellent. The hotel staff were very pleasent and helpful.
siame viesbutyje apsistoju jau penkta karta ir visada zinau kad bus puikus aptarnavimas ir nekils jokiu nesusipratimu
Serving the breakfast
first class kitchen and food . excellent dinner rooms are way to small , beds not comfortable at all for that price , wont stay there definetely not anymore
great place to stay nice places to eat and local wines none
Nice place to stay, with good food and helpful staff. Hotel is well-situated and the rooms are adequate, very clean and quiet.
Tea and coffee facilities in the room would be appreciated
A well-maintained and comfortable venue with an excellent restaurant and sumptuous breakfast buffet.
Friendly staff. Lack of lounge area to relax.
Good location for my needs Needs air conditioning, room was uncomfortably hot
no fuss, clean, well organised, good breakfast
Nice room.Nice outlook.Good breakfast.Good parking. No tea and coffee facilities in room.
Very freindly and helpful staff No mini bar no coffee and tea making facility .the bar shut down on the sunday night
Large "american style" beds, each room had a balcony, great resteraunt, staff very friendly and helpful. Showers a bit small, but not unusual for Europe.
Great location Comfort Price
Not bad but a little bit expensive for such quality. Free parking. Need to be renovated.
The location, the staff, being able to bring our dog with. The room was furnished with old U.S. Military furniture that was probably sold at a Defense Reutilization Management Office (DRMO) auction. The U.S. Air Force property lables were still inside the drawers.
The breakfast buffet was very nice with a good selection of breads, fruits, cereals, eggs, drinks, etc. Good for families with children. Walk to hotel room was very far from parking and had to go up many steps in narrow places. Walkway to hotel room was smoke-filled and room was not smoke free. Not pleasant. Room was full of extra beds with rough bedding. Beds were far too soft to sleep comfortably - with absolutely no support. Room had extra furniture and refrigerators in it like it was a storage room of some sort. Internet Wi-Fi not available in room... only in hotel lobby. Compared to every other city/town in Germany I visited, the price was too high for room & service received.
everything was terrific nice people thanks
The heat was not working in our room, so it was cold, especially the floor... however, the blanket/comforters were amazingly warm so we dealt with it ... the hotel is so quaint and everything is lovely about staying there... it feels like an escape to an adorable cottage. needed heat in the room
Due to vehicle breakdown in Austria we were delayed for 24 hours but the hotel were happy to change our booking when I phoned them at 4:30pm on 21 August. Also when we finally arrived on 22 August, they were happy to provide hot meals in the restaurant even though it was only 15 minutes before it was due to close. I don't think an English 3 star hotel would have treated us so well. The only problem was being woken at 5:30am by a large transport jet landing at the nearby US airbase! However, there is not much the hotel can do about that!
The rooms were extremely clean and comfortable, they had modern facilities and the restaurant was fantastic! the stairwell on the third floor was a little difficult due to missing handrail
Great hotel for kids, the breakfast is excellent, and the staff are friendly and helpful.
The breakfast (buffet) well presented and good. Restaurant Service very friendly.
Central location for a fair price. Parking in the basement for a very reasonable price. Pleasant staff.
The position and teh warmth in an unexpectedly cold snap. Reception staff at first very off hand
NJice, clean hotel perfectly located near the old part of town. We visited during their wine festival and stepped out the front door into the activities.
Very comfortable hotel, at the top end of 3 star. Good location, just outside the old town.
Reception staff were unhelpful with advice on car parking.
Everything! Excellent hotel, perfect location, clean, large rooms with great prices. N/A
Nothing particular. The hotel was convenient and served its purpose of providing us with a bed for the two nights we stayed. Warm and comfortable. Good breakfast! I'm not sure we were given the superior room that we booked , but difficult to know without seing a standard room to compare, and frankly our room was perfectly acceptable and hardly expensive. Both my wife and I thought that it would have been nice to have tea/coffee making facilities in the room.
Accomodations were an excellent valueand the staff was very helpful in locating a good restaurant nearby. The location was near the marketplace, which was a bonus. Breakfast was quite good. Excellent shower! It would have been nice to have a fan since it was rather warm. The nearby outdoor theater and street traffic made it difficult to sleep until about 0300 when the traffic died down. For these reasons, I would not recommend this hotel to my friends during warm months.
Good location and very clean with good working bathroom.
Nice view of gardens
The pool and sauna were nice. On the second day we didn't receive the eggs we asked for but made due with other items. The server was giving eggs to everyone else and forgot about us.
Front staff was really good. They are friendly. And accommodation was very good , the room has floor heating system, that is very good for relaxing. none.
The good breakfast, good bed, nice cocktail bar and free wi-fi. The rooms look out date
location and helpful staff no
Because this hotel offered everythink what I expected - location nto so far from highway, but in very quiet and nice place, underground garage, excellent stuff, good food anr las but not least wellness facility like indoor pool and sauna. Sauna was cedlared to be for use from 6.30 a.m, but morning at 7.30 was not prepared ( heated).
Great location, very nice place to stay. Great breakfast. Nice sauna. no
Very friendly and helpful staff
We were there during the Wurstmarkt. We faced the park so it was very quiet. They don't have roladens, so expect morning sun to wake you. The room was large by European standards. We had amazing breakfast service - the maître d' somehow managed to make sure all guests always had everything they needed.
The hotel is located right next to the very small city centre and a beautiful park. The view from our room was stunning and it was very quiet at night. We had a facial and that was just outstanding service and atmosphere! I can highly recommend the wellness section (beauty farm) on the 3rd floor of the hotel. Breakfast is nice and the terrace outside is beautiful. The shower curtain in the bathroom needed a change, it was very smelly and it was unpleasant to be in the bathroom. The rooms and the hotel need some renovation, but it's still a very nice hotel. The curtains in the bedroom were not dark at all, due to the incoming sun we'd wake up very early in the morning. The pool needs some cleaning, too. All in all, the wellness section in the basement is very nice though.
We liked that it was a charming group of buildings that could have been part of a working vineyard at one time. The cobblestone courtyard with its trees and plantings set it off beautifully. We were placed in one of the out buildings from the main hotel and it gave us a feeling of being separated So, we didn't have the friendly smiles and the casual spoken words from the staff which I missed. Also, it was necessary for us to bring in our own luggage with no assistance. The receptionist offered but I knew that her job was behind a desk and not carrying luggage so I declined her offer.
location and people no wifi in the rooms
The alterations to create a modern hotel had been tastefully done. The staff members were very welcoming, which created a friendly atmosphere. Music (modern pop with lyrics) was too loud. I prefer the quiet conversation of other diners with no music. However, the choice of Mozart at breakfast was both superb and at the correct volume!
The room was clean, large and comfortable. Parking was free and onsite, which is very convenient. Free internet in the rooms. The hotel had a wedding reception there on the night of our stay. We did not have access to the restaurant or bar. Also, the music played loudly until 4am which shook our bed and made it very difficult to sleep. We would have found another hotel to stay at if we had been advised of the wedding taking over the entire hotel.
Nice setting, good service, very clean, friendly staff Meals were too fancy and therefore too pricey. Breakfast was very good, but depended a bit as to who was on duty.
The design elements were excellent. It really makes the most of being an old prison. Complete with black and white striped curtains and towels, the hotel was fun to stay at. We stayed in one of the comfort rooms and it was great, though a little small. The clerk was a little cold upon arrival. It may have been because we are Americans and were speaking English to each other, though I tried to speak in German for all of the check-in process. Also the pillows were quite thin. Other than that, everything was great!
Somewhere completely different, real attention to detail it has been stunningly refurbished. Warm welcome and very clean.
The hotel looks good, is very clean and staff are helpful and welcoming. My room (cell room) was basic but comfortable. Very good breakfast. Wifi available in the reception area. Nice atmosphere in the hotel.
The Hotel was very beautiful and the room was very comfortable. It was interesting to stay in a converted prison. The parking; they seemed to have enough when we checked in, but they had people that wernt staying at the hotel park in in the lot.
Comfortable room, friendly staff, walking distance to downtown and other activites, WIFI available in lobby. Decent breakfast buffet. While WIFI was available in the public area, it would have been nice to have it in the room.
The hotel staff was friendly and courteous. The hotel was clean and easy to find. The cells were larger than we thought! Fun place to stay with High School group!!
It was a very unique experience staying in a former prison. Barb Wire, white walls, breakfast buffet was good. easy to find. a cool hotel no tv in the rooms
Novelty factor of sleeping in a cell. Clean & modern. Communal showers. No Wi-fi in rooms. Breakfast - would be better with hot food options.
I stayed in a cell room, and it was sparse as a prison cell should be. It was comfortable for what it was suppose to be. A nice breakfast buffet. The price for the cell rooms was a little expensive.
The hotel was really nice and modern inside yet kept lots of the original prison features. Very clean throughout. I would have preferred the bed to be a double, rather than two singles pushed together.
Brilliant, a superb surprise, hotel was tucked away and tricky to find without sat-nav but great surroundings set in village location with choice of good restaurants. Staff friendly and helpful. We stayed one night as we were in transit but would have liked to have stayed longer.
Everything was fantastic. The hotel staff is amazingly friendly and helpful. The room was great. I stayed for nearly a month, and the room was spacious enough to be comfortable for that extended length of time. The location is fabulous. In addition to being close to the pedestrian area, there are several restaurants within a couple of blocks.
Location of hotel is excellent!! I would have liked a double bed since I booked a double room. Two people sleeping together on those twin beds are ridiculous. Had to sleep like brother and sister rather than husband and wife!
The hotel staff and the breakfast. There wasn't an alarm clock available. The front desk closed by 2130 and if I came back to the hotel after that I couldn't request a wake up call. It would have been nice to have an alarm clock available to set for myself.
the hotel was comfortable and warm and near our son who we went to visit
The rooms were spotless, the breakfast was excellent and staff very helpful
friendly staff,good breakfast and great acess to city center.
It was quite, clean and within walking of dinning and shopping> The staff leaves at 10:00 pm but I did not need them.
I stayed at this hotel because it was the closest to the local hospital. My boyfriend and I had gone to Germany on holiday, when he got a case of pancreatitis and had to have his gall bladder removed. I chose this hotel because it was very central in Kaiserslautern, and only a 10 minute walk to the hospital. The staff were amazing. They all spoke English very well, and were very understanding when I had to extend my stay several days after my original departure time. Breakfast is included, which was great. The hotel is located downtown, within walking distance of several restaurants, a grocery store, and park where they had a carnival and other fun things on the weekend. If we ever went back to K-town, I would stay at this hotel again! They advertised free wi-fi, but it was only available in one of the buildings that make up this hotel. They did have a computer in the breakfast room that was free for guests to use though.
secured parking with a gate no view but great breakfast buffet