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the location of the hotel is good the hotel is below expectations. it's too old and need renovation. the staff were not so friendly and the service was horrible; I asked for an adabtor and the recepcionist told me to come down to the reception and pick it by myself while when i called the reception to send someone to pick up my lugagges to check out, they told me to wait for 15 mins because 5 people are checking out with me at the same time!!Also the food is not so good and the mini bar is poor. the towels were not enough for two persons! Also the toilet and the bathroom is separated. they are in different rooms. Also there is no internet in the rooms, only in the lobby! the rooms doesn't contain sound isolator; I heard the screams and the stories from my nighbor room.
Liked the friendly and helpful staff. Felt very welcome.
it has the best view i have ever saw in a hotel the train pass next 2 the hotel
the view on the lake most of the staff in the front desk are very rude and not helpful. the food at the dinner is terrible. the lobby smell awful since the smoking is allowed !! there is no free internet in the rooms only in the lobby
lake side view. small rooms. not worth what we pay compare to middle and far easts hotels
every thing was good they dont tell me that the landury takes 2 days to clean my clothes
Fantastic location and panorama. We'll definitely go back
The room and view were amazing. We were able to stay there for a fraction of the cost that we would normally pay directly from the hotels site.
the location is very nice and they offer parking free of charge the check out is to early 1030 and the check in too late 1400
The location. The room did not worth the value for the price I paid. I categorize the room as a two stars and not a four stars hotel. I would not recommend it for the price I paid.
Sauna, view out of window, comfortable bed I asked to bing me soap, but they have brought lots of showergel, maybe they had no soap at that moment...
Nice gardens. Nice building. Friendly staff. Always trying to sell spa services and products. Particularly rediculous were little stones they provided each day to put in your drinking water bottle. Of course, the remaining of 12 rediculous stones were available for purchase. Train noise. Desk lamp didn't work.
the staff were very kind and helpfull the gym is poor, i would rate this hotel as 4 or 4 + but for sure not 5 star, although i booked a 50m suit they charged me additional 50% of the suit rate because of 1 less than 5 years old child which is really strange while the other 4 hotels in my holiday did not
In fact, I liked every bit, and every minute, in this wonderful hotel. The peacefulness and elegance are abundant. On top of every thing is the highly professional and heavenly friendly front-desk staff. Thank you. A very small hint: Is there any chance for fitting air-conditioning appliances, especially during the summer peak. The global warming seems to call for such review.
Comfortable rooms, good location, sevices.
Staff attitude, hotel facilities and cleanliness Charges for parking and internet
Good food as hotel has good restaurant No
Beautiful hotel, great food and excellent service.
It was totally relaxing! Everyone was friendly and helpful.
The kitchen/restaurant staff went the extra mile to accommodate our children's food allergies. All of the staff were extremely friendly and positive.
The pool was great , breakfast was excellent
everithing all right no
High servicelevel - nice waiters and facilities
The location is ideal, in the centre of the village. There are ski hire facilities within the hotel. The spa facilities are of a high standard. At the time of my visit the hotel was very popular with Eastern European tourists who monopolised the spa area. It was not quite as bad as Germans laying towels on sun-loungers but not far off!
the hotel in located nearby resturants, shops, supermarket
Located right in Kaprun's center piazza, the staff is very very nice and welcoming. Also, there's a computer with free internet. Perfect place.
In-line skating no
easy to get, right in center of Kaprun; easy access to cable cars; nice view over the Kitzsteinhorn peak; clean and comfortable room nothing to say
We liked a lot the kindness of the hotel staff, the rooms very comfortable, the nice breakfast buffet and dining room, the free access to internet, the location,...evrything was excellent!
we had anice stay at he pension the room has great view and the staff is very freindly and i woud certinly stay again next time no elavator
latine is a good hotel but i think its a far from the center..
The size of the room which was spacious The restaurant was of poor quality and as our booking was only for B&B, we were ushered to a side-room and treated as second class guests.
The meals (we had half board) were really good. There was a small train which ran from the bottom of the road, minutes from the hotel which took us into the centre of Zell am See. Although the staff were very pleasant, they were not well informed about local transport etc.
Room service was not good (made myself). Bar tender very unpolite. More service people in the evening time.
I have proposed this hotil as a start point to fly wherever I want in this buteiful city whereas the lake area is only suitqble during dy time only and rest of time have spent around the hortel, it is nice for me,
every thing no air condition
I like the breakfast,the reception staff was very nice.avery comfortable car parking. the swimming pool water was cold need to be warme up.
The hotel's atmosphere was excellent, the breakfast buffet was great and the view from the room was beautiful. No airconditioning
its very comfortable hotel and near from a lot restaurants. the breakfast time was from 8;30 to 9;30 i hope they make it more long until 10;30 so guests can catch it .
Excellent quiet location in central Kaprun. Very friendly run family hotel. Warm welcome and free drink. Good breakfasts. Facilities good - swimming pool, sauna, jacuzzi etc. Very enjoyable stay - would recommend hotel to others.
Staff were very friendly and parking was large
All they have been fantastic but I some observations on the location of the room was overlooking the street, causing inconvenience, and adaptation.
Very friendly staff, excellent food, nice swimmingpole and sauna. Not expensive in comparison to the quality.
Great location, friendly and helpful but not intrusive staff, half board excellent value and plenty of good food, clean facilities, zell am see / kaprun visitors card excellent benefit. We did not use the pool or sauna.
Staff, location, hotel (great breakfasts ... : - ) aircondition could make it a pefect experience
free wireless internet,and location good,and there is a good swimming pool and breakfast ,and a good garage. there is no air conditioner so in summer you have to check the weather.
Nice atmosphere , very good restaurant Low standard spa , very cold water in swiminngpool
Friendly and co-operative staff Subdued lighting in rooms
The bar and the restuarant were very relaxing with friendly staff. The food and variance of the menu was excellent. A very relaxing stay. Charging for afternoon tea seemed petty.
Central location, underground parking, on pedestrian precint in the old part of tne town
nice room with two doors between bedroom and hallway
Good breakfast and quiet yet convenient location for town. This hotel is not designed for the individual travellers. It is instead set up for the english speaking package tour only. This means that you have no feel of staying in the real Austria.
The food was very good and the pool and spa were good and in general the reception staff were very helpful and happy. The decor was rather tired and could do with being refurbished, some of the furniture was badly scratched some The lighting in the dining area and bar was very depressing there was no atmosphere at all it made you feel that you wanted to fall asleep. The staff were talking about going on holiday all the time and that the hotel was closing in two weeks which made you feel as you were in the way.
Warm welcome, large room with balcony, mini bar, adequate bathroom, good breakfast with eggs cooked to order. Plenty of free parking. Nice cafe terrace. House wines quite acceptable but limited choice. Poorly furnished room, only one balcony chair which had to be brought in to use at the table/desk (which had no chair), Hot water was brown,.Evening meal service a bit haphazard. Long winded multi courses of tiny portions some better than other. A quality three course meal would be better than a mediocre six course one. Some staff very hapy and welcoming whilst others very dour and sullen. Overall too many package tourists. Ghastly musical dinner one evening with non musical soloist on some sort of electronic synthesizer - think they found him at the end of a UK pier in 1965.
The quality of the food and the friendliness of the staff. General atmosphere was relaxed and welcoming. Use of hotel by British tour companies meant that hotel was filled with predominately English guests - did not feel as if one was "abroad"
Relaxed friendly hotel.good food.Staff excellent.
hotel's tranquillity, position - closeness to city and mountain facilities, hotel's room - large and confortable with interesting decorations, staff kindness no
The staff were very friendly and welcoming. The location is just far enough from the village centre to have peace and quiet. The sauna is an added bonus, as is free internet access. The pool is a strange shape which makes swimming difficult. The chef could be more original - exactly the same plated salad 3 nights running.
just a fantastic hotel with great staff set in an amazing location
Great service, friendly staff, small touches e.g. snow/ski reports in the morning. A kingsize bed which was made up of one matress (rather than two joined together), would have been great.
This is a nice hotel, well situated and calm. Good value for the money
Rooms, bar, restraunt, spa. Pillow's (changed them once), the large ones take up too much bed space. The heating in room did get opressive sometimes, we did start to turn radiatior down before dinner to resolve. No dvd instructions
quite place, modern and very clean
Friendly and well qualified staff, beautiful interior designing, free bikes rent, but most of all.....Helpful staff, and I thank them for making my stay a pleasant experience! No ac, so do not go there when its hot!
Comfortable rooms, great breakfast, friendly staff. Being charged for "complimentary food" at dinner. All charges stated were without all taxes which were 30%. It was also right beside a railway track which was used for both industrial and passenger from 6am through till 12am. No air con or fans available at 35 degrees - I was told it wasn't hot by a receptionist who was sweating buckets. We didn't get much sleep
this is most beautiful and friendly hotel which i saw