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Very well managed, staff were low key but on call if you needed anything, friendly. Good reception rooms, good beer, large bed room. Could have done with more towels in the bathroom
Friendly personal touch, family run with a welcoming atmosphere, quiet rural surroundings
The location was very nice as was the very helpful staff.
Location, View, Internet access, comfort of room, staff. Evening meal - poor quality, all starters and main courses full of salt. Smoking allowed in lounge/bar - very smoky.
Very clean, quiet and very nice landscape. A little too expensive price per room. An additional payment for a very little balcony, most part of the rooms having their own balcony.
views from apartment, swimming pool/sauna breakfast, cleanliness roadworks outside hotel created lengthy diverts for the weekend
Nice swiming pool and sauna,, very kind and professional staff, nice location in the country side, quiet place, very clean rooms.
The owners of this hotel were pleasant and very accomodating. The hotel was beautiful and peaceful. We enjoyed it immensely and reccommend it to everyone! Absolutely nothing!
New Piscine and Sauna, brand new building. Unfriendly at morning!Not very special breakfast.
Lovely landscape , beautiful small hotel in the countryside ... peaceful , clean and a special thanks to the owners who received us very well.Is was in fact a wonderfull stay. Just one thing, the equipment in the toilette makes a lot of noise (bath, flush...)
Clean and well presented accomodation - very friendly staff, good location. Excellent breakfast. Epen itself is an attractive location personal taste - but not too keen on the bedroom decor
Quality of food. Good bathroom facilities. Room was stuffy, and it had not been a particularly warm day. Closeness to road and passing traffic.
Nice place nice people
It is a quiet hotel, nice room with bath, clean and good value for price.
The marvelous panorama. The superior diner No hairdryer in the bathroom
We were here for the new year and we had a great view on all the cities. It was beautiful at night. Nothing
rooms were very nicely furnished and clean When booking hotel on your website it stated that the room had a balcony.On arrival this was not so and I went to reception to be told by young man on desk that my comment on the booking about there being a balcony was important,he informed me that the comment had been missed when inputting the data and there were no rooms available with balconies.He said he would speak to manager and see if I could be reimbursed for this.On checkinh out in the morning the young man wasnt on duty,the manager was not there and the 2 girls on the desk didnt know anything about it.I was very dissapointed with this outcome.
Nice location, quiet friendly atmosphere Perhaps tea/coffee makings utensils in the rooms.
Great views and good food. Would have been good if dinner could be ordered later in the evening.
Lovely Setting, Village walking distance, very clean, extreemly comfortable. easy travelling Last food orders 8pm
Friendly staff,great countryside position,quite at night,very comfortable beds. We were shocked upon arrival to be told hotel was full and that we had no reservation. After waiting for over half an hour and several telephone calls it was discovered that the hotel had booked us in for 2009.This was not a Bookings mistake but by the hotel themselfs. We were not happy.Did not get the type of room with panorama view and balcony we had booked.However did not spoil our visit.
Very welcoming and peacefull, beautifull envrionment, wish we could live there forever!Very much in touche with the 5 elements... plus sun /moon stars....... Cuisine little old fashioned , could be more health spa oriented since every body hikes and bikes, yoghurt , smoothies ,vegetarianspecialties... or more off the grill/bbq for the guys!The terrace is great, service great! people ever so friendly really felt welcome.
Excellent facilities and beautiful surroundings. Lovely room and a good evening meal in the lovely restaurant. Breakfast was good too! No complaints; we wish we could have stayed longer! No
Clean , new , everything was well organised No
the location is wonderful and quiet and the ambiance is very good. A good place to start nice trips. the time on which we could have dinner. You had to choose and the times were not nice for us. So we went to Vaals where there are nice places to eat.
Friendly staff; excellent food; attractive grounds. Unfortunately, we did not have the opportunity to take advantage of the spa. Bed was soft and uncomfortable. Shower did not function properly, although when we told them (at the end of our stay) the staff apologized and assured us it would be fixed.
nice comfortable hotel called a "castle hotel" and hardly any castle things or sphere available restaurant not sufficient for number of guest for both diner and breakfast
Very friendly staff, beautiful facility, good restaurant and nice location just outside Aachen. Would recommend highly to anyone visiting the area.
Everuthing was better than expectation. Food was good for dinner and breakfast. If you want to relax, I recommend this hotel. Nothing at all.
Kasteel Vaalsbroek is located between Aachen, Maastricht, Heerlen in a very green environment. Great for a hiking and little road trips to the Eifel area. The rather soft separate beds..
Everything but especially the friendliness of the staff.
It is not a hotel, but a "guest-processing facility" and not a very good one. Common parts are scruffy, staff are invisible, there is no warmth or atmosphere(no heating in my room despite snow on the ground outside) and the food was mediocre.
Swimmingpool is very nice.Breakfest was excellent. Familyrooms for stay with children. Why did you not mention that slippers and bathrobe are obligatory and that you have to pay 12 € to rent it.Idem parking 5€ per night
This hotel was awesome. My family and I stayed in a family room that was pefect. It was close to downtown, the shopping, and the Christmas Markets. The staff is very friendly and most speak multiple languages. Breakfast Buffett was also good and worth the 12.5 pp. The restaraunt is very pricey.....plan to eat diner else where if you are looking for value.
Location excellent None
convenient location and excellent breakfast. Room was comfortable. Carpets in corridors were not clean, room was a bit dusty. Ridiculous price for internet connection. The whole place apart from restaurant needs tidying up, and perhaps re-design.
The reception staff is helpful. There is no refrigerator and smoking smell in non-smoking room.
the spa and the swiming pool room to small, no internet conection, a bit rundown
the room we were upgraded to was excellent, the receptionist who delt with our complaint about the original room was excellent. the room we were given to begin with was way below standard and if we had had to stay in that room and not have the option of upgrading it would have turned a very good stay into a very bad one
Really nothing Very applicable!!A misearable room,no services,old and weary towels,no tissues paper,no room service.Maybe can be considered as two star hotel!!!!
Swimming pool/spa While in a non-smoking room, the corridor we had to use to get to our room stunk of cigerette/cigar smoke.
swimming pool over priced for the quality of the room
It was very busy and could have used more staff on duty, some staff in the restaurant areas could be a bit friendlier, although others were very good. would be nice to also have hot water pool on the 'sauna' side
A very comfortable hotel with a fantastic breakfast
clean, calm and relaxed nature of the hotel and facilities. Not being able to make a tea or coffee in the rooms.
Everything was wonderful, we enjoyed hanging out in our pool-bath robes. It was a very relaxing get-a-away. Staff was great. We will return
Wonderful facilities, efficient staff and good food. We have been going to Thermae 2000 for 5 years and it has never disappointed. Much better than equivalent British spas.
February is a quiet month in which you can enjoy all the water and heat in a very comfortable way. Themae 2000 is build on a beautiful spot, it supplies views and it is surrounded with some impressive big trees. The building is a great design and the sauna's are among the best in the lowlands! The system with a keycard for the door and a paper card with your roomnumber for the restaurant does not work. You have to take both into the spa. Apparently the staff is working on this problem. I hope they will develop or purchase a system with a wristband or a pin that opens your door and can be used in the restaurants and does not show your roomnumber. I don't get it why you have to get dressed when you want to be into the swimmingpool area.
Love going to breakfast in a robe and not putting on real clothes the entire stay! Liked being able to use spa, robe and towel even after check out.
The Spa and hotel facilities all under one roof
Relaxing in the SPA, enjoying healthy food and visiting the village. Carpet on the floor. The room was clean but the terrace was dirty. Staff not always responding to the client's needs. Old fashion rooms and bed not really confortable.
it is a wellness hotel which means you relax and enjoy the tropical surroundings, warm water and spa treatments
We only stay one night on our way to france. We arrived to you and after five hours driving it was nice to have a break and we toke room service and it was good. Good night sleep and then out on the highway again so we dont use the Hotels facilities. Breakfast was wery good.
We were given a very large comfortable "standard" room (perhaps because we were staying 5 nights, but it was quiet and clean. Shower needed a good scrub and / or re-grouting.
The hotel is nice and quirt, located in a park. The room was big and comfortable. The food in the restaurant is excellent but the service was not very professional. The barroom is a bit old fashion (standard room) and not very comfortable. The room was cold when we arrived; the personal arranged the heating problem
the hotel and its grounds were lovely, and the common rooms quite elegant. the individual rooms were well appointed and comfortable the bathroom had a number of problems - it smelled bad, as if there were a sewer leak, and the hot water in the shower didn't work.
The diningroom, The comfortable Castel luxury room. Personel extremely nice and ofcourse the "lastminute" price for the booking and an upgrade for 15 euros per night. For years they have the policy to pay for your internet minutes. I think that in this time it should be free of charge as it is in so many other hotels. (Free Wifi) Breakfast of 15.50 euro is rather expensive, which we have not taken. I don't need smoked salmon early in the morning..
We enjoyed the wonderful ambience.
Wonderful building with lots of history. It was immaculate and the staff were very welcoming. Nothing
It was a beautiful building with kind and helpful staff and the food in the restaurant was to "die for!" I felt that the modern art in the grounds were not in keeping with the building and setting
the class of this hotel is excellent, in view of the price a bargain. in spite of the information their was no Wheelchair room. But the room we had was large enough for ours scootmobiel to stand in.
It is a fine building and well converted to a hotel, very spacious. Lots of pleasant sitting areas, great dining room and excellent breakfast and evening meal. Grounds around the hotel also very pleasant Service in the restaurant was a bit slow fot he second sitting in the evening
Nice environment Nice dining room Good food Room is not confortable Old fashioned Too dark
spa facilities and the luxurious feeling of the room (we got an upgrade to a suite appartment) two barking dogs in the room next to us
gardens,buildings,rooms,restaurants,staff,setting in the countryside,all excellent. no
The apartments were well appointed, restaurant excellent, and the grounds beautiful. A bit of an effort to get to without a car, although the shuttle service to Maastricht station was very welcome. Staff very helpful and attentive. Also very interesting with St Gerlach's chapel and museum on the grounds. Stairs in the apartment were quite steep, if you are at all incapacitated ask for a ground floor room.
great staff, always willing to help with even the most ridiculous requests...bistro dinner and buffet breakfasts were great
The junior suite was a private as your own appartment Nothing
excellent renovation and architecture, very nice surroundings the hotel could use a full time concierge. the information given by the receptionists was not accurate, and kind of ruined our night (wanted to go to valkenburg christmas opening and told us that it was not open. Stayed in the hotel and missed the opening of the Christmas fair and the fireworks)
Large junior apartment suite was well furnished, including well equipped kitchenette. Grounds were nicely done and provided a very peaceful setting. "King bed" was really 2 twin beds stuck together.
Your booking.com reservation did not come through: there was none! What happened with the reservation?
The grounds and the facilities were beautiful. I would have liked the breakfast to be included in the price of the room.
First I was given the key to an already occupied room. Then I was given a room on the first floor - very loud, and not secure (windows open onto the flat roof, accessible to other guests.)
You get buffet breakfast and its only 10 min walk to the nearest train station The service wasn't good. I had no t.v in the room, had to ask 4 times! and it took 2 days!
Very effective heating ! Friendly and helpful staff Bed linen was clean, but a little discoloured
Good location, close to train station. Decent breakfast. As expected for what we paid. Room door lock was not secure. The lobby was full of cigarette smoke. No front desk staff at 7:15am when we wanted to check out.
The new building is pleasant, nice rooms and bathrooms. In the older part of hotel the rooms are not so charming. Good selection for breakfast.
The araff were nice Very old,need to make renovating in the breakfast and dining room
The braekfast was good. The room was bright, clean, and roomy. The bathroom was clean and modern with plenty of hot water. The hotel is real close to the train station. I would stay there again. Not much I didn't like.
The bedroom, the hotel staff and the location of the hotel, which was perfect because it was only a 10 minutes' walk to the train station and it is just 20 minutes from Maastricht. The restaurant. You are not able to order your dinner a la carte. Only a 3 meal-menu.
friendlystaff location clean and tidy room good chioce of breakfast no
The hotel staff, which was very friendly and helpful. I stayed in this hotel for the second time. The first time I had a room in the new part of the hotel. This time I had a room in the old part. The rooms in the old part are very small and not so comfortable as the new ones.
Quiet environmen, but close to transport. Yes, lack of internet. Only one computer terminal available for the whole hotel. Wireless network would be ideal,
Management and staff very helpful with particular praise towards bar staff for their good humour and making a party atnosphere
Hotel's close proximity to Valkenburg rail station and city Centrum and free vehicle parking in a private lot at the hotel. Bathroom was clean. Most staff was friendly and helpful. Room and hallways in our wing of the hotel had a decidedly musty smell. Hotel should add some security to its one guest-accessible internet computer; a user (probably a guest's kid) apparently had been able to switch the default wallpaper to an inappropriate and offensive image.
The very friendly and helpful staff, all of them, you should be congratulated on your staff training! The breakfast was OK but having to walk all the way to the buffet and back to your table was a bit much. Could the breakfast bar not be in the middle of the vast room? The dreadful music, a bit thighclapping and hopsa heisa.
Information on train service, local site seeing / walk tour map, etc. Should allow guest to use atleast two hours after check-in time, if required.
The addition of evening entertainment was a bonus
when I came from out side at 4 pm the room door was opened and the towels not change the bath romm was not cleaan.
Convenient in terms of transport and the counter service is good. The bartender is entertaining. Poor facilities such as no curtain in the bathroom - the floor is wet after bath; no internet connection, no water boiler in the room; I would rather to pay more to have these basic facilities.
Coffee making facilities in the room would have been nice.
Room was comfortable, restaurant open long hours, convenient and easy. It's not cheap, no free internet access, and not very personal, but it does what it does efficiently
The breakfast selection and quality of food were great. The bed was comfortable. Parking was free. Good value for money! The towels were kind of worn out. Internet was not free.
Easy access from motorway. No airconditioning. Too much noise from motorway. Unattended water leak in bathroom.
the customer service of the hotel staff overall was very poor not very happy with their attitude especially the restaurant staff restaurant and bar
Very good bedroom. Wide choice of food in restaurant, which was excellent quality and reasonably priced. No
just for the weekend overnight and excellent breakfast buffet a very nice hotel
The quality of facilities, for example the bar and restaurant
There was some refurbishing going on which made me wake up early. However, the staff treated this in a good manner afterwards.
The friendly welcome. we were made very comfortable. The food was good too. Thank you.
The service was very good. The. staff was very helpfull. A lot of value for the mony.
Helpful friendly staff, big clean rooms (ours had nice terrace), good food at hotel (big breakfast was included), nice location with shopping, restaurants etc nearby Would like to have free internet as in many hotels in us
The location of the hotel was nice. Although room was clean had a strange odour like was not vented the last few weeks
Very Convenient, good off road parking, good value breakfast
We picked this hotel because we wanted to be near the town centre for the christmas markets, the hotel was perfect and we would stay there again.
Breakfasts were excellent and the staff were friendly and helpful. The lounge, breakfast room and bar area were beautifully decorated, and it was lovely to have a space where one could sit and relax. Smoking is still allowed in public areas in the Netherlands, and as non-smokers we found this a problem- unfortunately the smell from the bar travelled all the way up to the room (on the top floor).