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The hotel's position close to the airport terminal.The comfortable room. One of the eating places ('Paella' or the like) was advertised in the room and in the lifts, but was closed "for the season".
The room was great. Mattress was super comfortable. Location was also great as we were staying because of a layover. Breakfast buffet was also the best I have ever had. Food prices at restaurant were a little pricey for what was offered. Room smelled a little of smoke. Suggestion: perhaps offer complimentary water bottles in rooms?
Friendly staff, clean room, just next to terminal building (2 min walk), quick check-in and check-out.
The location, a short walk from the airport terminal. Very convenient. The room, the quiet. The staff was very helpful. The swimming pool closing at 07.30 PM. also, the hotel was a bit pricey.
Easy access to the airport... Price.
Proximity to airport was very useful and check out as well as car collection service were both good The carpet in room and corridor were not as clean as they could have been. Check-in was very slow!
I had only one night at the Radisson Blu but it was great. Dinner at the Italian restaurant was memorable - unusual, creative dishes. My room was, for me, very spacious and luxurious. The breakfast buffet was outstanding and had a wonderful assortment including fresh fruit salad, which is a rarity indeed. I had time to use the heated swimming pool.and enjoyed it very much. Then a quick but tasty lunch in the bar before departure. All the staff were excellent - friendly and helpful. I especially appreciated a late check out as well as a concierge facility that allowed me to leave a large suitcase both at no additional charge. I didn't mind paying for the excellent facilities and service. Well worth it.
Reasonably sized room. Comfortable bed. Clean with one noteable exception. Airport accessible via covered walkway - 2 or 3 minutes at most. Broken glass on bathroom floor. Food and drinks a little pricey. Compulsory service charge for waiter service in main bar area.
The hotel is new and very clean and has all the necessary facilities for a pleasant stay. There was no family room and so I had to take two rooms with a connecting door for a family of four.
the location as it serves the airport very well. The rooms are comfortable and the staff very helpful. The cost of drinks and meals. I with many others leave the hotel and eat and socialise in the airport. If the food and drink bill was less then people would be more likely to stay and eat on the premises. I even know people who avoid the hotel because of the cost
Spacious room and comfortable bed. Walking distance from the airport.
The minibar was stocked
everything I would like somebody to speak other languages. spanish for exemple
The room was great, very confortable and tidy. Breakfast could've had more variety.
nice facilities, room on good condition, staff are very helpful there should be wireless connection available inside the room, so that we dont't have to come down at the lobby for longer period (very cold)
The hotel is very near to Stansted airport. There is a hotel shuttle at the airport. After 13 hours of long flight and reached UK at 8pm, it is very convenient to stay at the nearest hotel as it is only 5 minutes from the airport with comfortable and clean room.
relative close location to STN n.a.
bar staff - really caring and giving a chocolate bar to our baby girl whihc was a nice gesture the food served in thehotel restaurant - the dinner - the food was cold and a siz e of portion misearble
Surprised that they did not offer early morning breakfast pack in the room especailly as they are at an airport. Cheaper hotels do. Also what happened to the travel bag hooks at reception?
Pretty good value for the price, the hotel is very clean and quiet, the location for connecting flights is perfect, the transfer to the airport is well-organized. The price for the transfer was quite high
It was convenient The check-in clerk was surly and offhand, and was ignorant. She also vaguely pointed in the wrong direction for the elevator/lift. A later desk clerk who entered my Priority Club number was very helpful.
Bed comfortable Room far too warm when i arrived and in order to cool down the airconditioning had to be left on all night and it was noisy therefore could not sleep.
Express check in was easy. Room was very clean, loved the extra pillows and helpful sleeping tips. Perfect for short stay. Also loved the shampoo installed in bathroom so I didn't have to unpack my stuff! Bathroom was a little like a hospital but that's also to say it was very clean, not really a problem. Also dialed down to reception and didn't get an answer, at 1am, but note says 24 hour reception.
Leisure club was great, bar area great, staff great,bed great Mixed up room bookings - twice, check out very slow
Good room very clean & well equipped with nice decor Luke warm breakfast food, no chef when cooked eggs required as per menu suggestion, long wait until he appeared, no spare knives available without request again a delay in staff appearance no marmelade, a normal breakfast requirement in England
Convenient location, very pleasant staff nice swimming pool. Breakfast, very mediocre.
This is my third stay at this hotel. Front desk staff were very helpful. Attended an evening function at the hotel which was handled very professionally.
No hot water in bathroom for 2 days. Unable to use jacuzzi Organised 2 wake up calls - one late, one never received
the bed and shower is amazing. the pool steam and sauna is brill to, the staff are very friendly and happy to help the resturant food is overpriced for what quality the food that they served. wouldnt recomend eating in the resturant other then for breakfast
Very resonable price, good food served in the restaurant, the hotel clean and comfortable with friendly staff
Room was comfortable and pleasant, we had a choice of locations in the hotel also so were able to choose a suitable room with our young son. The staff were friendly and helpful, especially reception. Our needs were seen to, ie an extra sheet for our son's travel cot. Breakfast was good and pool facilities pleasant. We did not have a cot in the room and this was listed on the booking summary at time of booking. We had our own so not a problem. The menu card in our room was completed by a previous guest and nuts from the bar were in a bowl that had been used for olives for another guest and not cleaned properly. The oil from the olives was in the bottom of the bowl. These missing attention to detail was disappointing.
clean and spacious nothing
Staff attitude Room was a little basic, no tea/coffee making facilities and no minibar
Very nice hotel for some one stay overnight in Stansted Airport area and want to have a sniff of the English Landlord era.A walk through the hotel and garden is already relaxing before having a drink in the comfortable bar. Helpfull staff . Taxi from Stansted 21 gbp
Grounds and building are beautiful, very peaceful. The perfect weekend retreat. Some of the furnishings looked a little worn
We liked the history of the hotel and the extreme confort of the hotel, it was a wonderful break feeling like we were in our own bubble for the weekend. We thought the wedding exhibition on in the morning made things a little hectic and the wedding guests in the restuarant also detracted from our relaxed morning.
Too far away from anything
The very relaxed atmosphere and the good service Bar prices are over priced even by central London standards where I live
Comfortable room and dinner was good There is no lift to the 2nd floor (or certainly not that I was told about or directed to); the stair carpet between floors 1 and 2 is v worn; it was rather warm/stuffy in corridors; there is no quick route to car park, guests must walk out of the front and round the Hall to the back for the car park.
The staff is very friendly, the food and accomodation is excellent and the surroundings are beautiful.
Good location for Stansted and still quiet at night.
Very professional, courteous staff, nothing was too much trouble. The food was excellent. The room was clean and comfortable, room service was very good. Wonderful location. There was no lift to our room - but on a positive note the staff were happy to carry our bags up and down the stairs.
The bed in the room was of a very high class. It enabled us to sleep soundly for a refreshing start to the following day. Downs Hall is a period hotel with some astounding features. Visitors still require modern bathroom/shower facilities in their rooms. Downs Hall was lacking in this department.
The staff was amazing! Very accomidating to our every need!
Checked in 2a.m. left 6a.m Very disappointed to get a room with two twin beds. To late in the night to argue. Price for the room was very hig versus accomidation.
Rooms - too small Breakfast - too expensive for the quality
Good bed and linnen was probably the best feature of the hotel. The hotel is in need of deep renovation. Especially the bathroom was in a bad condition and only 2 star.
Very friendly staff. Comfortable and clean room. Good price. Convenient for Stansted Airport.
no Sky Sports in room, infrequent transfers
very comfortable bed
At four stars- you would hope for everything better. The rooms are out of date and unclean. Shabby with wprn down wood, very dusty air vents and bad beds
The courteous, efficient, competent staff-- "service- oriented," how refreshing!! Very professional staff. Not a thing! Look forward to my next visit. Best place to stay for London Stansted!
Near the Airport Had to pay for the shuttle bus to and from the airport, should be free service. Rooms not as nice as other Hilton hotels.
The gym, the bar
We only stayed for one night. Left early in the morning! The bed was ok!
Very quirky hotel, loved the kitchen/diner, my husband and 11 year old grandson loved the sportscars, None
The generous size of the room. The theme/decor was fantastic. The justly proud, friendly and casual yet reassuring style of the management was welcoming. The self help, excellent choice and well presented food/style for breakfast was above expectations.The diner, (as well as our room), is stunning.
Splendid! Splendid! Splendid! This is the most fascinating place to stay at! If you love beautiful surroundings, comfort, extraordinary attention to detail in everything and fabulous cars then this is the place for you! Would my husband and I stay here again? Like a shot we would! Thank you Pit-Stop! Absolutely no complaints!
Melvyn greeted me and spent time showing me around - it is fantastic!. We loved the 'diner' based on Ace Cafe - loved the details, great that we could help ourselves to breakfast - loved the flexibility - the fact we could bring our own food and cook. We loved looking around the cars. We will be back to try out another room and hire a car for the day. It was perfect! There is nothing we didn't like about our stay - we had the place to ourselves (which was perfect) but wondered how it might have worked out if it had been full.
Quirky ! Extremely well done! Lack of Digital TV (Free View) and Wireless broadband
Very warm welcome from Melvin, fantastic design in the rooms ans the kitchen. If you go in the vicinity, don't miss it! Be aware the Stansted airport is nearby. If you're looking for the perfect silence, it might be a problem
We liked everything at the Pit Stop. Good, off street parking. Very good hosts. Excellent accommodation and very good Breakfast food. The Pit Stop deserves to be included in anyone's holiday itinerary. It is more than a B&B and it is of a very high standard. The American DIner is wonderful and don't let the self service breakfast put you off from staying here Melvyn and Sindy have everything you need in their diner to feed hungry guests. Not only do you get to stay in luxury accommodation for a reasonable cost you also get to look around the beautiful cars stored there. The Pit Stop B&B is near enough London and next to Standsted Airport. Car enthusiasts should make sure to stay here and even if you do not have a passion for cars, like my w
The staff were very welcoming. very clean and beautiful scenery. Felt very relaxed.
The attention to detail was impeccable. A lot of thought had gone into providing the "little things" that make a big difference.
very comfortable, owners friendly and helpful. Family of 5 able to fit in one room which is very rare. Excellent idea for self service buffet breakfast especially when you have early flight. No except hard to find in the dark.
Cleanliness and location Cold water supply seemed to be supplied by outdoor tank, the temprature being subject to whatever the weather at the time, as it was 30c the nice cool shower I was looking forward to after a very hot day was a little disapointing.
Very comfortable, wonderful landlady, will certainly use again.
Friendly welcome and the rich serve-your-self breakfast
warm welcome and friendliness of owners. v comfortable lounge and good selection of magazines. Excellent breakfast with range of homemade jams and marmalades. no
loved the oldness of it all and inc village and friendliness of hosts no
very english style
Quiet,quaint village for being so close to Stansted airport. Wide range of eating and drinking establishments and shops all within walking distance of this homely and lovely hotel, wish we could have stayed longer than overnight.
Friendly and helpful owners, warm welcome with some very nice touches (including chocolate biscuits!) The guests lounge was clean and pleasant , but lacked a focus(i.e Tv ,real fire etc). Room rate seemed a little high for a guest house ,,,,albeit a top quality guest house.
A delightful visit hosted by a wonderful couple with an opportunity to explore a small village north of london near Stansted Airport. easy train ride to Estate at Audley End & Cambridge.
Charming, extremely well-kept hotel. Excellent English breakfast, with other choices also. Very fresh fruit salad. The kind and helpful owners use fair trade food sources whenever possible and also organic (bio) foods. Good choice for Stansted Airport stopover. No.
Friendly welcome, including a pot of tea! Spotless accomodation, with thoughtfully decorated rooms. Delicious breakfast...just wish I could have tasted more of those home made jams and marmalades!! Would stay again!
Very friendly and comfortable. Home from Home. Excellent location in a typical English village with good pubs and restaurants very close to Stansted airport and the M11 - but very quiet
Very nice and clean room. Easy to find a place to eat. Located nearby Stansted Airport. No
functional shower didn't work properly
The Bathroom could have been cleaner.
Pleasant, medieval ambiance in the main hotel, but modern, comfortable rooms.
Rooms were big and clean. Pillows particularly comfortable. I suffer from neck problems but had none next morning. Where do you buy them? Bar and pub were a bit of a disappointment and not the historic building I was expecting. Also, bar food only available until 9pm and restaurant shut.
food was excellent
separation of bar and restaurant from the bedrooms
I really liked the place, a quite, out of polution town. everything was ok
Helpful, friendly staff. Good food.
Value for money. Good food Hotel is "tired" - rooms need refurbishment. Restaurant staff need training!
The staff were very friendly and extremely helpful. The room was very clean.
surroundings very pretty our room was in basement so very dark and no view which was a shame as the grounds were lovely. Also and even more annoying was the fact that the fire alarm went off at 6am - no one followed this up with action- my husband had to go to reception and check if we were to be burned alive or not! We complained again on check out to be told someone was probably smoking in their room but no money knocked off our bill sadly.
Swimming pool was fantastic and gym facilities seemed very good too. Spa treatments available - very good. Room clean and spacious, simple, modern decor. Breakfast didn't feel very special: area screened off from reception; chipped plate; staff quite noisy replacing cutlery etc.
The hotel served the purposes of our visit as it was so close to the Rivers Hospital. The inspection of the room had failed to identify that the bathroom door would not shut and its handle had only one screw to hold it in place rather than four.
The service in the restaurant was absolutely great. Food quite good. There was a wedding on so we had to use reception area as a bar/meeting place. It was freezing as front doors kept opening and not a comfortable place to sit. The bar the wedding party were using was perfect for us but we could not use it. It had lovely views too.
Peaceful and the leisure club facilities were good Reception slow, room a bit dingy and meals brought to room were lukewarm (why not put a cover over the food??). Also part missing from a meal.
well located in the countryside within an easy drive of Harlow or Bishops Stortford and the M11/M25. Pleasant staff who were friendly and helpful. The first night we were in a basement room which was musty and smelled damp. On request (and no arguments) we were immediately moved to another room which was very good.
The Bar area is not welcoming
A lovely hotel, Lovely location and setting.! Was there for a wedding on 14th July, The bar man in the reception bar was called Luke, he was on the night shift, He was Excellent..!
superb surroundings and facilities No internet available and staff not concerned to rectify, which as a business traveller was very inconvenient
The comfortable bedroom. The food. Worn seating in the foyer and the cold wind that blows in every time the doors open. Could a lobby be constructed? No discount for wedding reception guests.
The proximity to Stansted Airport - perfect for my frequent trips between Europe and the UK
Cleanliness, renovated rooms Far from public transport
Cleanliness of the room
The room was perfect for my overnight stay and early morning flight. The foodcourt next door was very very handy. The bus service was fab and the bus driver was lovely.
the bed was lumpy with springs coming through and uncomfertable
Everything from start to finish was excellent No bad points room was great clean and beyond our expectations thanks very much for the great service you provided us
close to the Airport (10min), free parking, cheap, clean & quiet but basic room, fast food & shops next to the hotel.
Cleanliness and comfort, Staff attitude. None to speak of
Good speedy check in, room small but clean and tidy, plenty of tv channels, a good tea and coffee tray provided, close to the airport its quite noisy with lorries etcI am not a fan of eating at the services!
Excellent value for money. Very very quiet. Friendly staff.