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spacious lobby and restaurant/ good menu charge for internet
Comfortable and large room, good location in town, easy access and good parking just in front of hotel or next to it. Other services expensive a lot comparing to accommodation price (e.g. breakfast for 16€, restaurant menu 28€). Wireless internet available only after payment 10€/hour - this is incredible! Much less fancy hotels use to have it for free! Too thick pillows and short bed.
balance price/quality : expensive hotel because breakfast is extra, newspaper is extra. Poor menu choice in restaurant.
the location was verry convinient for us
Overall good quality and convenient location
The room was nice and clean, very good value for money. I appreciated the free parking. A good place to spend the night. There was an exorbitant price of 16 euros per person for the breakfast and internet access was also extremely expensive. We did not have breakfast there, but at a nearby coffee shop, and paid 10 euros for a nice breakfast for two.
staff were pleasant and i suppose a homely feel because of low amount of bedrooms but certainly not the 8.2 that was marked by also a little out of the way i had a meal on one of the night and it was very nice after travelling for 15 hours was told no more food was being served and the bar shut at 10 pm bearing in mind this was a saturday night so was very disappointing would have picked a different hotel had we known this. also the pillows were filled as though it was filled with fresh air, we are fairly fit 50 year olds with a 16 year old daughter but found the bed far too low ok to sleep but quite difficult to get out in the morning, travelled with a disabled friend who also found this to be difficult. whilst going through the tv channels was very disturbed to find explicit pornagraphic channels spoken in very good english we quickly took it off but the 16 year old daughter was a bit upset and disturbed this channel should be blocked
location, breakfast plenty of choice evening meals of good standard and choice.staff very helpful and friendly could have had a out of hours vending m/c for hot and cold drinks
staff close to main road
Very friendly, clean, good breakfast, good beer
Big comfy rooms Hard to tell who was staff and who was guests
The hotel was a good location for us on our journey.The family room was a good size.
Hotel staff very helpful, speak good English. Easy to find and good base for visiting places.
Everything worked fine, simple but practical, large parking. Good choice if you just a want a bed for the night with no frills.
Lack of a lift. My wife finds stairs difficult. Probably my fault for not requesting a Room on the Ground or 1st Floor.
Not far from anything really if you have access to a car. Good breakfast. Clean room, nice view if you get any front side room. The staff did have a very poor english if they even could speak english there wasen't any information on english what-so-ever. If you don't speak german it could be though.
considering the price ; breakfast really good. - the ventilator in the original room made so much noice that I had to change room (packing up all my cloths etc from 2nd to 6th floor) The other room smelled and I assume was not used for quite some time. I arranged wake up call at 4.45 am but this didnot reach me.. When calling the person at the reception confirmed he could not get through and intended to come upstairs to wake me (?) .
good facilities, nice staff internet works only in lobby, little distant from the city center, bu walkable
We had a great week at this Hotel, We were here for a sporting event within the city. The staff were all very friendly. Our son was the only child in the hotel and they all made him very welcome. The room was clean and very comfortable. The breakfast was tasty and staff were quick to help with any requests.
Breakfast is great, staff is friendly, air conditioned If I'd been told up front about the renovations when making the reservations, I would have been more understanding about it. But something about being vibrated out of my bed at 9am when I'd been told they don't even start work until 10 frustrated me. Not to mention the random strangers walking by my sixth floor window on the scaffolding.
The staff were very friendly, efficient and helpful. The car park is convenient and connected to the hotel. The breakfast was not to the high standard I've grown to expect in hotels in Germany - namely the famous german bread rolls whcih seemed to have been baked from frozen instead of fresh from the baker.
The room was clean and the staff spoke english well enough for me to ask questions. The breakfast had plenty of choices, though i didn't eat there every day. I wish the staff had understood the local train system better...they didn't know much about the train that stopped right in front of the hotel.
It is nearby the shopping area.
location was close to my meetings there is no air conditioning and i would not recommend the hotel in the summer. winter is ok as there is heat.
freindly staff, good chioce of food and breakfast, clean rooms and lobby. in all we had a very pleasant stay and will be staying there again.
Attentive staff. No Internet in the rooms, so I can't stay there again.
The breakfast was excellent! Rooms were quite simple and location in the middle of nowhere (except the museum). But I still liked it.
Nice hotel, nice rooms, good breakfast
Excellent hotel close to Technic museum. Staff helpful. Check out Jupiter Brewery close to hotel
The friendliness of the staff and the very nicely appointed room were very important to me. Also, the food served in your restaurant was absolutely excellent.
Beautiful hotel in an ideal loation. Staff were very friendly and helpful and spoke good english.
they offer the museum coupon is very nice.
location close to motorway, spacious room and bathroom, modern facilities, breakfast buffet
Room was very nice. Well situated Couldnt find a menu for the restaurant in the room. Would have been nice to know about the restuarants in the city
Welcoming, comfortable, friendly and helpful staff None
Traditional German hotel. Very clean friendly efficient No complaints!
Comfortable and relaxed atmosphere
Comfort of room, quiet, clean, large room, good work area, parking on site, nice breakfast. Restaurant menu was not up to the same standard as the hotel. They are trying to do some strange German/Italian fusion and to my taste, it doesn't quite achieve the desired result. If I stay here in the future, I will go to an outside restaurant.
The staff are excellent. Surrounding town has plenty of facilities. Slight inconvenience that restaurant is only open Monday-Thursday, BUT there are excellent restaurants in Bad Schonborn.
Nice hotel, comfortable rooms and a rich breakfast. OK for an overnight stay, with fast internet. Parking not free, but not too expensive.
Helpful friendly staff, good food, convenient location, average room, but with excellent panoramic views which are a 'must see'.
A very good hotel for those who come by car - the motorway is very close. Very clean, new, comfortable and soundproof. The air conditioning does not work in the rooms and it was a very - very hot summer ! The fan we had in the room did not help !
Very cosy hotel, friendly staff and brilliant kitchen.Comfortable and very clean room. A little noise from the street, when the windows are open.
Cleanliness, breakfast , value for money 20 min drive from Heidelberg. No easy access with public transport
Staff was very friendly and helpful, spoke excellent English. Breakfast was amazing. The "fitness center" was a joke, although the surrounding area is great for running and cycling.
The room was quite large and very clean. Nice location.
The staff was polite, welcoming and helpful both at the reception and in the restaurant. Rooms were immaculate, and parking in the basement garage, while not free, was given at a modest rate and was very convenient. A fine experience.
Location High charges for period during German gp, but typical for hotels in area!
Excellent staff inc restaurant staff No offer of additonal pillows
Excellent location. Good service. Well designed and decorated rooms. Some difficulty finding the access bridge to the hotel on arrival. Could be better explained (in words) on the hotel website.
Distinctive, family-run hotel, proud of its Swabian food and culture. Very friendly staff. Excellent location for visiting Heilbronn.
Location, parking space and services I was not able to connect to Internet from my room
the beautiful old building and nice common areas
location of hotel and services could have been a bit more modern
location and service menu at restaurant had very fish dishes on the evening menu
Great location, facilities new and clean! Internet was not available in my room. No one new why. Since it was a business stay, this was a major inconvenience.
Please write at least 15 words
Friendly staff, great breakfast buffet, Germanic efficiency.
Exellent staff and good breakfast. Far away from the city center.
Easy place. No problems and good service. Free internet.
Comfort, Restaurant inside - good level- Internet hot spot and internet free connession at Reception Dirty and bad-smelling room
Pleasant willing and helpful staff Location is not good relative to the city centre; lack of restaurant facilities on the weekend; sometimes understaffed (at night)
The room was brand new and sparkling clean. Close proximity to the highway. The view from the windows was obscured by the building nearby.
It was there with real people at 1 am.
Staff excellent and no problem with English ..top marks !! Location was in resident area and not easy to find without the satnav !!! but it was worth it.
location and service, staff very friendly and helpfull, very good breakfast, internet
This hotel has comfortable accommodation and beds. The food is nicely served and of good quality.
staff friendly and helpfull the location was poor for someone on a holiday, better suited to the business people,situated in a industial area 25 min walk to town centre
vicinity to congress venue building in general and location
Quite kind wellcome of the staff in the reception desk but all the rest cancelled the good impression... It was a very bad experience, a nightmare!! The hotel has a serious problems with soundproofing and it's very noisy because of the railway just next to the hotel (traffic all night long - transport of containers). Hotel is quite clean but also quite old equiped. Very bad impression.
resturant , positioning.
price of the breakfast were expensive
It was a clean and comfortable room. The breakfast buffet was superb.
room and cleaness of the room and bathroom
The rooms are clean and locations are quite and accesible to the city center. Good voor the family short stay We just stayed for a night so no comment..
Perfect hotel for functional stay. All service is correct. Room interieur large and very functional, but nithing to feel "at home"
Friendly fair welcome, great service from the waiters, good food We got a room at main street side , so noisy and no dark curtains, no secure parking for motorcycles
I don not recommend this Hotel . I don not recommend this Hotel .
We did not expect a 1700's hotel building with a thouroughly modern insides, except for no elevator. Nice staff and good meal in their restaurant.
Staff was accommodating when realized we had 4 people in room. Breakfast was light, but decent. Staff friendly. Hotel had a "full house" night we stayed, and reservations did not show we had room booked for 4 (not hotel's fault). Room was crowded for 2 adults, 2 children. Very warm at night; small fan in room did not help much.
Very helpful and friendly staff. Very secure. Quiet neighborhood Rooms are across the street from hotel which could be daunting in bad weather.
Ideal location to the A6 motorway.Very clean and comfortable.The staff spoke english and were helpful.
The food was great. The room was perfect and neat.
Nice room, excellent breakfast and free wireless. Good parking facilities. Very good value for money. Not very central. Car needed to find place for a walk and more than one restaurant. Nearby Heilbronn was a very nice city with all amenities.
We stay one night. It was perfect. Beakfast was very good, also dinner.
Relaxed and family-owned hotel atmosphere Liquid soap in 4 star hotel?
Excellent Hotel location and ambiance was good
I loved the management and staff. The food was great. Everything was clean. I want to come back and spend more time there. I did not find any problems though I was only there for a short time.
I have stayed several times at the Hotel Schloss Heinsheim and have never been disappointed. The castle is beautiful, the staff sincerely friendly and welcoming, and the situation relaxing. If you get a chance try out one of their meditation courses, and have dinner in the restaurant- there is a new chef who is excellent.
The staff was superb; the hotel was clean and accommodating. For the price, the stay was one of the best deals ever. I can't wait to go back.
A peaceful small village atmosphere, quaint old building, echoes of elegance from a former time. Excellent breakfast. We should have been advised that the restaurant was closed and that the other one in the village was also closed Saturday night. Drive to nearest restaurant was not close. The bed was not very comfortable, although the room was nice.
I thought this hotel was poor value for money with very view plus points.
Hotel was on a lovely piece of property in a cute Neckar River town. It was a bit shabby around the edges (lawn and flowers untended, cracks in the walls, carpet frayed) - but still had a nice aura about it. Our room was large and faced the front courtyard area. We only had their delicious breakfast, so I can't comment on the main restaurant.
Wonderfull old palace and attractive enviroment. Good internet connection. Evening staff was not english speaking (but anyway very kind). The room bath is poor, realized by a pre-fabricated box installed inside the room. The palace is old and very nice, but room wooden floor is too "commercial". The price - due to the bathroom prefabricated, is too high. Furthermore, the air aspirator of the bath is installed inside the shower!!! It's electrical!!!
Very pleasant atmosphere, charming interior, lovely surroundings. Just one complaint: The scrambled eggs at breakfast were cold!
Resturant serves a good meal. Although advertised on booking.com site and in hotel reception that free internet facilities are available in all rooms throught hotel, this was not so, only a weak signal available in public area with no privacy. When brought to management attention advertisement is false answer was "there is nothing I can do about it". Also mobile phones do not work other than on ground floor.
The Breakfast was the best buffet breakfast I've had at a hotel. Very good and had eggs/omelets cooked to order. Pool water was very cold...too cold to even get in.
Everything was amazing; the food, wine tasting, the staff, breakfast, sauna and pool area. My friend and I loved this hotel will be visiting as soon as possible. It is a nice getaway with either a good friend or spouse. I wouldn't recommend it for children.
The surrounding area was lovely, the staff was very polite, private parking made me feel more secure,
the room was very comfortable and the sweets on the pillow a nice touch. the shower was a treat. The staff in the restaurent were very offhand. We had a long journey ahead and needed to leave at 7am we were told it was to early to check out and we couldnt have breakfast !!!
Friendly staff. All facilities were of good standard. We had an excellent dinner in the restaurant. The restaurant staff had pride in and offered a good selection of local wines. Bruchsal is a nice town with an interesting history and the castle is quite unic and within walking distance (10 min.) from the hotel. We paid € 155 for a standard double room, and we found that to be on the expensive side.
Nice Location, very clean and comfortable rooms. Friendly and helpful staff. Excellent breakfast. Free high-speed Internet worked perfectly.
Don't let them do your laundry. It was 82 Euros for one medium size bag.
Close to the motorway, free WiFi and access to the internet, comfortable, free parking, efficient staff
The staff were very helpful !!!
The fact that they let me in at 2300 hours.
It was a modernbuilding with a light and airy room equipped with all the necessary device. The breakfast was excellent. We spent there a pleasant night.
Nice room, very good service from staff, well-assorted breakfast. Value for money.
friendly helpfull staff, location and facilities in Wiesbaden, location to the motorways
The breakfast was excellent, we never had anything like it before the floor in front of the toilet should have been straight, turn the toilet anti clockwise. (handicap room)
It was clean,and just right for our family
Room was a generous size, the mini kitchen was an unexpected pleasure and so nice and quiet
Booked for family and hotel set up one room with two bedroom. All facility including micowave oven and parking lot is excellent.
The room was acceptable Yes, it was difficult to gain access on a Sunday because there was no staff on duty.
Clean, good value Free Wifi not accessible from room - had to to go to reception