This is the third time we've stayed in the Residence Inn in order to go to Splash Lagoon. The rooms are very suitable for our family with a one bedroom arrangement. Our room had a fireplace, whirlpool, kitchen area, and two tvs. Our Splash Lagoon passes were ready when we arrived at 12:00 and the room was ready by 4:00. It is very conveniently attached to Splash Lagoon, so you do not have to walk outside to get there. You can wear your swimsuits and flip-flops, even in the dead of winter. If you get a locker near the tree-tops area, you can easily use the back hallway to return to the hotel. We really like having suites that are this close to the water park, so we'll definitely stay here again when we return.
None of these things are deal-breakers, but are good to know for future travelers: The breakfast area is a bit crowded during busy times. If you were a business traveler, I would probably try to avoid the hotel when schools are on winter break as it is packed with families. Late checkout was available, but it was $59 to check out at 4 PM instead of 11 AM. That was too pricey for us. The single elevator is really slow, even though there are only three floors. The side door (under the bridge) did not unlock with my room key, so I had to walk around through the cold rain to the front door. Also, the two front doors were not automatic, making it hard to bring a luggage cart inside. Oh, and one of the luggage carts had a bum wheel making it really hard to push. Apparently, the are waiting on parts to fix it.
very nice pool indoor and the water park was attached to the building and it was very close to everything
when we checked in they asked for a card and before i handed it to him i asked if anything was going to be charged to it due to the fact it had our vacation money on it he told me no so i gave it to him, the next day our card was charged $350 dollars needless to say i was pissed i went down to ask about it and the lady told me it was normal and it was a incidental fee that they hold till we checked out which was fine but i was mad because the other guy had told me that it wouldn't be charged she told me tough luck and that there was nothing they could do, needless to say it will be the last time i ever stay in any Marriott hotels. also the queen size bed (even tho we ordered a king size) felt like i was laying on a floor not in a bed i ended up sleeping on the sofa bed because it was more comfortable