Excellent views from the balcony of our room. Modern, comfortable facilities. Good restaurant. Location in the middle of a real village is a plus. The managers -- the people with whom we interacted at the reception desk -- were remarkably unfriendly, unwelcoming, distracted. Checking out took far too long. The other staff people in the hotel and restaurant were pleasant and helpful.
Enjoying the view and the hospitallity of the Swiss.
Helpful and friendly staff
Very old and historical and cozy.
Wonderful view, good food.
Friendly hosts excellent food no faults and a great atmosphere. Will return again
I liked location and the atmosphere in the hotel. The price in my opinion is excessive.
Location on lakeside of Lake Thun is wonderful with most rooms having a marvellous view of the mountains,lake and marina.The rooms are very well furnished, of a good size and mostly with balconys, the two rooms we had the bathrooms were rather small . The staff are all very friendly and very sociable.
The back side of the hotel (#220) received full visability from the outdoor bar tables (noise until well after midnight) and second hand smoke into our room nearly all day and until mid night from bar customers, hotel guests, and hotel employees who smoke nearly all day on the back side of the hotel. Would never stay on the back side again!!
This is a very nice hotel in a beautiful location.
location hotel staff not very friendly. I didn't see any of them smiling. One waiter even argued with us on a mistake that his colleague made during our ordering for food. The next day his colleague apologized to us. Parking place too little and very busy. a lot of guests, not enough staff.
the rooms overlooking the marina are a must. The rooms at the rear of the hotel look out onto the roadway. It is worth paying a bit extra for the front rooms which look out onto the lake. Not a thing. Payment can be authorised by the reception staff in most currencieseven using your credit card.
The view from our room and the lovely terrace.
Very well equipped room for a 3-star hotel. The hotel was full and so there was quite a lot of extraneous noise - loud conversations in the corridor late at night. This is frequently experienced in hotels in German Switzerland. The very busy restaurant serves fine meals but I regret the absence of the Bircher meusli at breakfast time.
The service was excellent as usual, and the restaurant is first class. On a sunny morning the mountain view is spectacular
We loved the view of the Thunersee, mountains and Spiez city. The restaurant food was delicious and the waitress we had for both dinner and breakfast was so pleasant! We loved the peace and serenity of the hotel, our balcony, plus enjoyed walking to the Castle and the town. Yes, a friend had emailed us about getting together after we left Spiez and asked the hotel to give us the email. She even telephoned to the hotel from Zurich asking them to be sure to give us the printed email. They did print it and left it in our room box at the front desk. We noticed the paper in the box at checkout the next day, but no one even mentioned the message to us nor gave us the message that day or the day before. If we hadn't looked up and noticed it, we would have left the hotel without the information we needed. They saw us continually at breakfast and in the lobby, but didn't leave us a note or say anything about our having received a message.
This was a wonderful hotel in a superb location. The service was very friendly and efficient. The food was excellent and the room comfortable Nothing
Excellent well run hotel. Our room was spacious well appointed and clean. The service and food provided in the hotel restaurant was also of a very high standard.
Best view of the mountains. The only minor point waws the shower. Too narrow with a shower curtain constantly sticking to your body. Oh, and get rid of the cheesy music during breakfast.
The location was wonderful, and the attentiveness and friendliness of the staff were superb. We found the rooms very comfortable,and the standard of the meals in the restaurant was excellent.
Friendly staff (owners and others), excellent food, thoughtful decor. no
A super location and the staff were so friendly and helpful and made us feel very welcome indeed. Can't think of anyhting. An excellent hotel.
excellent location and nice view,clean room and welcome staffs.
cleanness of the room
Cannot recommend this hotel highly enough. Stayed 2 years ago for a couple of nights and owner and his wife immediately recognised us as previous guests (or have a very good database!). Very comfortable rooms - best ones are at the front and are larger. Excellent restaurant. Very attentive staff. The owner and his wife clearly have a close eye on everything taking place.
Professional service and very client oriented. Excellent restaurant.
Excellent service, staff very friendly, lovely traditional hotel, excellent position within walking distance of nursery slopes and lifts. We went with my parents and nephew and we all loved it. Please write at least 15 words
Great breakfast, wonderful down duvets, convenient parking, central village location, friendly service. not enough headroom (room in the eaves), too expensive (perhaps we booked too late).
The staff were very friendly and made us feel right at home. We were very comfortable in our room and liked that it was quiet. We liked the simple touches like turn down service, good breakfast and new hair dryer.
Everything, the hotel is wonderful. Basically you feel like a guest in a friend's house. They even leave you sweets in your side table every day. Also the restaurant is excellent, the cleaning lady is super nice and the breakfast is delicious. The fact that I couldn't stay longer because I had to come back home.
Pleasant staff, good food. Apart from access to rooms hotel is closed on Wednesdays and Thursdays, but information about access to key is not easy to follow.
Staff and location were excellent.
the location next to the sea, the view.
1) very warm welcome from both reception and resturant staff particularly because during our stay they were also dealing with two weddings. The food.We found both breakfast and dinner to be excellent and ample.
Excellent and friendly service. Lovely location
The hotel is in a beautiful location with fabulous views over the lake; the hotel itself was very comfortable and clean; we paid a little extra for a room with a balcony overlooking the lake which was well worth the extra tarrif. The staff were friendly and informal and did their best to make our stay very comfortable. The food was first class and we felt, good value for money.
The relaxed atmosphere of the lounge. The variety of food at breakfast time. I was not aware at the time of booking that the hotel offered evening meals. I think there was only the option of room with breakfast included.
excellent view from windows. on the lake front.
Everything was perfect: the setting, the room, the garden, etc. We stayed there two days, and it happened that both days the restaurant was closed. The reason was that during the low season, they close the restaurant during two days a week, and those happened to be the days I was there. This was indeed very annoying, because in the evennings, instead of having a delightful dinner in my hotel, we had to get dressed and go into the cold weather outside to search for a restaurant.
The hotel was good, nice surrounding area and I am guessing excellent views. Switzerland experienced its worst weather for years. We were on the top floor overlooking the lake and the mountains, which I am sure, would have been stunning. The rain did make the room a little noisy but weather aside we would revisit again tomorrow
location in front of the lake,very good breakfast,quiet and relaxing place
I liked the professionalism and kindness of the staff. They were very efficient. I think the room charges are ^very high compared to some other hotels with similar specifications.
It was very spacious comfortable with friendly staff but a little formal for our liking. The toilets cubicle in our room was screened with opaque material and it was possible to see verything that was happening in there because there were no walls separating the cubicle from the room.
Great hotel! Beautiful surroundings and great views of them from the hotel. The food was very good and the staff very friendly and helpful.
The hotel is modern, clean, excellent food and welcoming staff. Great views of the Alps from the balcony. The name. Dont be fooled by the name "Single". If you are not single, its ok to stay here! Initially I was put off booking this hotel for my wife and I holiday in the Alps, for fear of the hotel being full of singles, like a Singles bar, or club or something a little weird. However, this hotel is terrific! It was quiet, clean, very modern, and great facilities. I would stay there again!
friendly staff and very elegant rooms I wish if they had a better gym
Restaurant, buffet breakfast, pool, wellness area, size of room
Everything. It's also a great place to have dinner The swimming pool and wellness center is only open until 22:00. This is a pity, since it has glass windows with a beatiful view and would be great for swimming at night.
All was just excellent!!!!
lovely hotel. staff, room, garden, pool and location all great.
The amazing view out of the dining room while having breakfast. Very friendly staff!
We enjoyed the surrounding beauty, the quiet atmosphere, the delicious food and the very personal service.
location is simply wonderful, very nice for kid and animals hotel staff not qualified for international visitors, some attention to detail but big lack on other, food is excelent but quite slow in delivery.
Excellent leisure centre, very helpful receptionist So called superior room was big enough but dark, dowdy with a very old fashioned bathroom - definitely not worth the premium price. Food was disappointing. No menu choice except for main course, no sign of any vegetables.
The staff were completely accommodating. They helped us to and from the train station whenever we needed to go, even very early on the morning we needed to catch our flight out of Switzerland. Everything was cozy and relaxing. I loved that they provided tea and cakes each evening. They create a very nice 'home away from home' environment.
The hospitality,comfort and location in the nature were superb.We could enjoyed fully hotel's restaurant and also just nearby restaurant of family hotel "Ruedihus".
Wonderful location, superb tranquil room/hotel.Staff were extremely friendly and helpful
The food is excellent and the wellness area great. A small hotel of 40 rooms with great facilities.
Very pleasant surroundings, excellent choices for breakfast
Currently undergoing renovations - we took a peak and newer rooms should be very nice.
Friendly owner, very child oriented
Recently refurbished room with a large balcony. Impressive breakfast buffet. The Waldrand is a little way out from the centre of town but Lenk is pretty small so it was only actually about 10 mins walk.
After a hard day of hiking we were keen to find the hotel and relax there. The shared bathroom facitlites were very poor at the Waldrand. The bathroom was unclean with mildew (mould) present in the shower. There was no soap in the bathroom or toilet. The towels were very small and well worn. Some of the lightbulbs were defective. WIFI was not free and after using the service for 10 seconds in the hotel reception area the service did not work in the bedroom area. The rating of a 3-star hotel was questionable based on our experience.
hotel ok for budget travellers
The hotel owners were fantastic! They were incredibly helpful, pleasant, and accomodating. They made the stay and hotel!
fantastic views, lovely people. Very good breakfast room very simple, old carpets.
Quiet and relaxing
Wonderfully situated in town. Ease in walking to other restaurants. The breakfast spread was outstanding each morning.
Friendly helpful staff and a really good breakfast and a nice relaxed atmosphere. The hotel is near the train station which made life easier because we were carrying a lot of luggage. No
Very pleasant and friendly family-run hotel.
Great location, friendly staff and good rooms. Nothing!
Clean room, updated and neat.
Nice "retro" looking room, great view of the alps and excellent food.
New Balcony room was excellent and food was fabulous, almost Michelin standard in presentation and taste Unfortunately i found the manageress a bit stern and almost rude especially when we were checking in, but she warmed a little after we had changed out of our smelly hiking gear and had an expensive dinner.
Wonderful location, especially for hiking in the area. Clean, comfortable room, friendly staff and fantastic cuisine. Highly recommended.
Wonderful room - very clean - full breakfast was the best
Helpful staff, clean comfortable room. Easy to get into Lucerne (driving or public transit). Good breakfast selection. A little expensive.
friendly and welcoming. excellent room with superb view. very good evening dinner served in beautiful dining room. lovely lounge area.
Hotel staff - they were very attentive to the guests. The view from my room was very nice.
Wellness/Spa area was magnificent and so was the location. Dinner was great and breakfast was good. The ambiance in and around the hotel was calm and peacefull. A lot of free activities. The Niederhorn room is a very small room. The facilities in the room were poor. Only 15 TV-channels which were mostly in German, all other TV+internet services had to be paid.
The Wellness & Spa very nice and the room with the balcony with the beautiful vieuw also. We also had a very nice dinner and the breakfast buffet was great! The people which served the dinner meal was not so friendly .
The Hotel staff are very polite and responsivness. The food is great and the Spa services are fantastic 1) No Air Conditions in room 2) Mosquitos from the lake 3) The Area is so dead after 7:00 pm
Staff remembered our request for a room with a view of the lake and when one became available it was given to us without prompting. Absolutely spectacular, $1M view!
I liked best the good size of the room, friendly staff, generous buffet breakfast, unique key entry system to the hotel and value for money. Solo travellers always get rooms without a good view and bad location in the building. It would have been nice if the hotel had single rooms over looking the beautiful Lake Thun.
Good service. Nice staff. Very clean. Enjoyed the stay a lot.
An easy walk from the railway station and the boat service on lake Thun. Friendly family run hotel. Excellent breakfast. Hotel ideally located for walking, boat trips on lake and access to Thun/Berne. Spiez is a lovely village.
Large room with nice bathroom, cleanliness Breakfast could have had a better selection
Excellent location for visiting Spiez. Enjoyed the view and the fine dinner and breakfast.
Convenient for station. Good view of Thunersee from balcony Restaurant/Bar closed on Wednesdays
The staff were very welcoming and courteous Not really
Very comfortable and clean room with exceptional view of swiss alps. The staff was very accomodating and friendly. Breakfast was excellent. Town setting is beautiful, more relaxing than Interlaken with local winery producing some excellent vintages
The food really was excellent, the view was fantastic, the owners and staff really are genuinely customer focussed. Room was a bit small. From a Health and Safety angle they could do to have the chambermaid put the bathmat at the other side of the shower door to show it opens both ways. By way of translation of the menu, photographs perhaps would be a great help, this isn't a criticism, just a thought.
reserved a superior double room, got the suite 218 with approx. 60 sqm! 4 stars is maybe overrated: few personal, no mini-bar in bedroom...
Location and uniqueness of design of rooms. Friendliness of staff. Relaxd atmosphere. Improvement in garden area. Opportunity for cooked breakfast. More efficient air conditioning.
Striking, central riverside location - noise of rushing water far better than that from the Saturday night crowds which were a safe distance away. The single room had too much furniture and was a bit bleak with the basic 60s-retro design. More self-service at Sunday breakfast, including drinks, than I would have expected in a four-star hotel.
Excellent central location. Nice rooms, modern design, elegant. The bathroom being almost see-through. It looks fantastic but its not very practical. I'm sure this is fine for married couples, but for the non-married, or if you are friends sharing a room there is a privacy barrier that is missing.
Excellent location and quietness. The room originally assigned did not meet our expections (too small, matrimonial bed, no balcony); by far too expensive for the value. Following our complains we got a higher standard room that was ok.
Location, as I was using it for business I believe wireless interconnection should be free and part of the service
Location on river. The continuous river noise, complained about by some other reviewers, was definitely noticeable in my room, but to me it was "white noise" very similar to an air conditioner, and I didn't mind it. In fact, it probably helped to drown out other, more irregular noises that I would have been bothered by.
Possibiliy to eat breakfast outside along the riverfront. Location of hotel is great. we had a room with a "Grandlit". Room a bit too small for two people.
Very good situation on the river in the city center Small rooms with the nearly transparent (!) bathroom occupying 1/3 of the room, small beds (called "Queensize"?!), no minibar, no place for the luggage and clothes, parody of the closet, no place to hang towels in the bathroom. Uncomfortable underground parking having no access to the hotel. "Fourstar hotel with twostar equipment and services."