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The room. Still smoking facilities. The food The waiters in the restaurant very unexperienced.
All personnel at front desk, horeca & cleaning staff were very pleasant and friendly. They were also very clean & neatly dressed. The bed wasn't as comfortable as Sofitel in Gent where we had the best sleep in any hotel in more than 10 yrs. experience.
The comfort and facilities were excellent value for money.
Excellent room and good value for money
Perfect Van der Valk service. It was a very nice surprise to find a swimming pool inside.
spacious and comfortable room, excellent breakfast information of maximum persons in a room is not clear for each package
Breakfast was very good with comfortable selfservice. breakfast room was to dark on this raining day
Rooms are clean and spacious. Staffs were kind. Easy to reach by car. Cost for the breakfast, particularly for kids. The others are all satisfied.
a perfect place to meet after a long business day and meet with friends
One of the few hotels close to Assen motor racing circuit which didn't double its prices for the weekend when there was bike racing on. Large room.
Staff is very friendly, helpfull ands service driven.
Cool temperature in the room. Central heating not functionning. No possibility to get a mobil electric heating. No reaction of the personal
Comfortable functonal hotel. About 15 minutes walk from the town centre. Nearby bus stop.
excellent all round hotel. very relaxing when coming back from assen tt. would use again. restaurant closing at nine.
Everyone was friendly and helpful. The breakfast was excellent with lots of choice and filling.
Booked a family room package with dinner and entry to the Emmen Zoo. Excellent service provided for a family with small children. Hotel is on walking distance to Emmen Zoo. Hotel restaurant was very good. Lots of parking space.
front desk was helpful and room was clean and maintained Breakfast staff did not restock food. Hot food was empty. service in this area needs to improve. I've stayed here many times and food and service has declined. Did not have supply in case of forgotten items
Good food, Helpfull staff. Lighting in the bathroom was poor
Excellent and very helpful staff. Great location for touring Emmen. Exterior grounds were in rough shape...Interior of hotel was great in all respects!
The room was comfortable with good shower and bath facilities. It was clean and adequate.
No TV access in the room unless with a special TV key ?
Clean, unassuming but comfortable hotel. We arrived for a rally, and when multiple visitors wanted to have breakfast 30 minutes before normal times, they made an effort to ensure that the breakfast buffet was fully ready at that earlier time.
The hotel has friendly staff, is close to city centre and Zoo. Rooms were clean and breakfast was good.
I like the animal theme in this hotel, I was totally blown away by the food din the restaurant I went for the Chefs reccommendations and my taste buds were electrified
I was staying there for a buisness purpose and since the hotel was near the town centre I choose it. It is a good hotel in general and you can be in the centre of the tow within 15 minutes walking. I requested a room with an AC and one I checked in to my room it didn't contain one, so I requested to change my room and they did, but after one day they shiffted me again because of water leakage problem in some of the rooms!! Another thing is the internet service, they have a T-mobile hot spot in the hotel and the prices are not that cheap, so I feal it would be better if they provided a connection from the hotel itself either free of charge of with differrent prices.
it was close to everywhere i wanted to get to on business, very hand
Great central location, only a short walk to the zoo and train station
Good location, friendly staff, good value for money
Very helpful staff. Excellent food. Hotel was awkward to find as I did not download a suitable map (!) but a phone call soon got me there.
Location, free Wi-Fi, nice staff, very tasty coffee for breakfast)
position to zoo, shops & restaurants room very hot
Friendly service, nice bathroom with bath and nice breakfast.
It was very nice to have the stores and the zoo so nearby as we did not have a car. We were visiting family and there were many places available to go and have a cup of tea. We enjoyed the hotel restaurant as well. Breakfast was nice. There was noise at night as people walked by outside.
Very friendly, helpful, multilingual staff. The room was comfortable with plenty of space for the three of us. The location is perfect, right in the center of Emmen, with many restaurants, frequent farmers markets, right by the entrance to the zoo, close to the train and bus station, and convenient to walking and biking paths to the surrounding countryside. Airconditioning has yet to be discovered in Holland.
Friendliness of staff
Thought the hotel was very good value for money. the staff were very accommodating, putting breakfast on early especially so we could get to the TT race on time, and check out early. Rooms and bathrooms were clean and tidy. Bar/restaurant downstairs was very good, especially the burger!