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staff, flexibility ( could not make it to arrive before 18.00 , but after a phonecall, no problem to arrive later ( 21.15 ). There was even a light meal ready ! )
very friendly people and very good situation for wandering and or biking. Good breakfest and the room was clean and not to small We liked it but the hotel is situated very offside the "village"
All staff extremely helpful and naturally friendly No
the swimming pool and in the comfort room , we had a special room for the children, very nice and the balkony and the view was splendid! -
the style and comfort of the hotel, the attention to detail. the proffessional manner of the employees not applicable
Everything was as explained, the hotel was excellent no problems at all. Would definitely go back again.
Enjoyed the ability to walk in the hills use the pool and resturaunt was excellent value for money.Scenery was superb unfortunately did not have time to use the beauty sessions. More infromation in English would have been helpful especially for the menus.
Overall a good hotel Fai8led to accept vat Registration therefore lost 19%
Good access from the highway. Enough parkin space. Some restriction with wifi connection (only available ground floor, and 6th floor). My room (5th floor) has very weak connection. Better to confimr if your room has a good connection before your coming, if you are a business traveller.
staff was kind excelent do not remember anything
The rooms were clean and comfortable and the staff were polite, helpful and spoke excellent English. I found it difficult to locate the guest car parking area.
The quilt was not big enough for the bed when occupied by two.
the deep bath tub offered a chance at a relaxing soak !! .. staff was very helpful and friendly.
I had a very comfortable room in pleasant surroundings. The staff is very friendly, and the hotel is within walking distance of most city activities. The breakfast buffet was excellent.
Pool on top floor. Nope.
I particularly liked the friendliness and helpfulness of the staff and their spoken English was excellent. I felt the room was a little dated in the furnishings but the main thing was it was clean.
Quick and good service from the staff. They anticipated our wishes and had placed a cot without asking, which was exactly what we needed! No airconditioning, wich made the room very hot, as the windows couldn't be completely opened.
Entirely customer service driven, superb food and just the highest standard None
I have got the great impression of the hotel. It is just exellent from any point of view: very cosy rooms, frendly personal and super desing
attention of staff, excellent restaurants a bit overpriced,
Everything! One of the best hotels I ever stayed at. The atmosphere was very special in the best way.
we love the decor, the quiet hotel, very clean, breakfast is very very good. we had in the room documentation every nights (weather,detail about massage, activity, ..) but it's was in German language never in English. it is so bad for relais et chateau.
Restraunts and staff Bar was only open at select times
Great atmosphere, perfect staff, luxury, stylish hotel.
nice area, good atmosphere, great lobby with big fireplace, very kind staff spa could be modernized
the staff were very friendly, especially to my 9 year old daughter who had her birthday there. The pool facilities were also very good. it would be better if the saunas were open throughout the day and not just in the late afternoon.
A lovely peaceful and quiet formally run hotel that is set in a beautiful location. The printed schedule for each day was helpful in planning enjoyable local trips and activities. Food in the restaurant was excellent. The hotel has a superb swimming pool and health facilities.
Pleasant and helpful staff.Very good breakfast buffet. Beautiful surroundings. Comfortable room. Little choice if you did n't want to eat meat or fish every day.
Clean, spacious, pleasant staff, well organized and helpful. Breakfast could be with a little bit more choice.
The food was excellent though a bit expensive; the room was comfortable and very clean and the staff was very nice and helpful.
Lovely hotel, with very friendly and efficient staff. We had a dicious meal in the evening and breakfast was great. I'm looking forward to staying again.
Excellent restaurant, friendly staff, clean, sensible price. Location: it is quite far from the city centre, transporation with bus not so often, especially at evening and night. Noise: next to football ground with a lot of kids yelling.
very good service; tasty breakfast
The hotel room is comfortable and clean. The environment is nice and quiet. It is sweet to have some fruits placed on the table, The hotel is renovating, I think it will look more beautiful after it renovation. It seems that only us who stay in the hotel as we meet people only on the other day when we check out.
Very friendly welcome and excellent service from staff. Very good menu with local specialities, well cooked and presented at reasonable prices. Immaculately presented hotel and I enjoyed my stay better than at a major "chain hotel".
The hotel was very clean and comfortable. The breakfast was good even though there was a little bit of a language problem with us and the lady serving at breakfast
Friendly staff. Clean room. Excellent meals
good value for money, the rooms are newly refurbished, clean and well maintained, free internet connection
Very big room, clean and comfortable, great breakfast even little too high price for it.
nice comfortable beds. good food in restaurant (good value for money) Very small room. The elevator only went to the 3rd floor. Our room was on the 5th! With all the luggage (wintersport) not pleasant.
The staff were very kind and friendly. The hotel has been beautifully renovated and incorporated some quirky elements from its past history as a former school. It's well situated to the Winterberg ski area. The restaurant is also very nice and served typical German food. The only downside, as a non-pork eater (or vegetarian) is that you are slightly limited in terms of food options.
The owners and all the staff were very friendly and helpful. Breakfast was superb and the rooms large, comfortable and extremely clean. This is a very relaxing place to stay and the hotel is located within a very picturesque part of town. The design of the bedrooms and communal rooms is very cleverly done.
There were vacancies at the end of the German Xmass holidays. Warm old style building in a rather cold town. The way of food from kitchen to the restaurant passes by the foot of the staircase to the rooms.
a very friendly and traditional German hotel. With great menu and very tasty, would reccomend hotel again and if back in Schmallenberg one day would stop there again. Very good that pets are allowed free of charge.
What a fantastic hotel! I loved the hospitality, the restaurant, the beautiful and tasteful room as well as the lounge, the breakfast - everything to make an unforgettable experience. Highly recommended! Although not made for business travel, it would stil be nice to have free internet.
the feeling of a 4 star hotel (not a gasthaus or pension). Friendly staff, everything was in balance. Good times to relax (onthaasten), Good place to hike (woods, hills, sillence). The hotel locates at the top of a hill (600m) with a scienic view.
family atmosphere, cosy corners, good kitchen, many facilities, comfortable room with a nice view, beautiful nature
Restaurant food was good and reasonably priced. Favorably located near the ski lift (ca. 3Km from the hotel) We have booked a double room but instead the hotel assigned us a room with a small kitchen. The room was furnished with very old furnitures and bathroom was like from the 70'S. Had to walk up and down the stairs, through a hallway with two heavy suitcases. Not suitable for family with small children. Tried the swimming pool but can't give any good marks as well. There are many hotels in the surroundings offering better accommodation.
The room was lovely and the view of the ski hill and stream was very nice. I wish the staff at the desk spoke a little more English. They had a tough time explaining the tourism tax that was added to my bill.