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Staff were friendly and helpful and spoke flawless English, without exception. Hotel decor in corridors was a bit gloomy - all grey walls.
Breakfast buffet was excellent, location ideal for city visit with kids. Very courteous staff. Hotel restaurant was also very accommodating to our little ones at dinnertime. Our bed was comprised of two singles put together. Oddly, the beds had wheels and there was no way to attach them together or stop the wheels from rolling. Consequently, with a small child between us, it was difficult to keep him from slipping between the two without keeping on one mattress or the other, largely defeating the purpose of the "larger" bed!
hotel is excellent located to visit Gent. -shower needs badly a thermostatic regulated valve. -touristic info on Gent available at the hotel is poor
large rooms big soft bed easy to find 5minutes on tram 1 from railway station
Staff were attentive, friendly and professional.
Location excellent, beds good, smart lobby. This place was dissapointing, huge spacious wide corridors led to average sized rooms, why? Rooms were designed in rather cold unwelcoming style, showers poor, really bad and really expensive cocktails, overpriced breakfast. My advice? Go stay at the Marriot, its cheaper and much nicer overall!
Comfort of room very good
The rooms are quiet and spacious The Reception staff where always dour, never cheerfull and no houmour
mooi hotel, goede locatie midden in het centrum!! Mooie schone kamers en vriendelijk personeel.
as good as always has beengood location, good rooms, good staff
very pleassant open entrance of the parking
The central location for wonderful walks exploring this extremely pretty city.
Location of the hotel. Limited capacity of breakfast facilities on a busy weekend.
Great hotel and the staff are very helpfull and a lovely comfortable hotel
Just about everything -- the Poppi bar, the room, the hotel's architecture, the location, the staff, the food. And what a Mojito! The only thing that we disliked is the elevator that takes you to the Parking Garage. You need to press 2 buttons to get to the correct level, and I often had to try this 3 times to get it right. A 2 star elevator in a 5 star hotel. But, otherwise, the hotel was fantastic.
Our reservation was confirmed and when we arrived at 10 p.m. the hotel manager informed us that the hotel is full and refused to accomodate us referring to a problem with computer program. Hard to believe it could be at Marriot Hotel!!! We had to spend the night looking for another hotel.
Hotel stuff is very good. Location & design of hotel are outstanding.
Nice and clean rooms. excellent location in the historical centre of Gent. The price for the room is extra ordinary and an extra pay of 23,-€ per person per night for an ordinary breakfast buffet is to high. There was nothing what excuses the price in comparision to other hotels.
Handy to town centre and good quality hotel
i love the location the most. the hotel is really nice located by the canel which is nice. everything is great, but the toilet i can smell pee pee which ruin everthing.
Excellent location, very modern. Sound proofing between rooms not good. Room 2.20 is to be avoided as the breadfast room outside portion is right above it, and from 7.30 am people scrape chairs around and one can hear people talking as if they are in the room...! Probably any other room is excellent!
Fantastic Breakfast in a pleasant room. room was a bit cramped
Nice location, comfortable, clean room and facilities. Good and generous breakfast although we missed it a couple days due to poor communication at the front desk. We arrived in Ghent very late 11 PM. Reception desk was confused and sent us to the wrong room. It was occupied by naked people who were busy on the bed when we walked in. Amusing for us but very embarrassing for the hotel clerk. He compensated with free beer and apologies. In the excitement he forgot to tell us the breakfast area was located on the 3rd floor. We missed breakfast the first 2 mornings. Another minor irritation was the same dirty coffee cup was left in the room for 3 days, while the bed and everything else was cleaned up. Despite the small gaffes the staff were mostly friendly and helpful and the hotel was nice. We would stay here again.
The location is excelent. The room we stayd in was in touch with the room of the cleaness (it even had a door conecting booth rooms). So, early in the moorning we couldn´t sleep with the noise of the hotel staff!! Not pleasant, this room should not be rented to anyone!!
Good position close to the centre. Very friendly and helpful staff. Comfortable spacious room and excellent breakfast.
I liked the location, the modern style and the breakfast room on the roof. Staying for only one night I felt the room was a bit dark and dismal looking onto some parked cars and not one of the better rooms.Because the weather was very miserable I would have liked the ability/ choice to have had more lights on if I wanted them would have been useful. I would have liked to have been able to check in before 4pm.
The situation of the rooms with view on the water. To expensive for the quality of the room.
It's a new and supernice hotel located very centrally. The staff is extremely helpfull.
Comfortable hotel close proximity to the centre, modern facilities ideal for the business trip. Staff very helpful when problems were reported. Lack of attention to detail, the wifi system gave problems as did the door entry system. The lift failed but no messages on each floor to advise guests.
Cool rustic room in a hotel with more modern rooms too. Good sized bathroom. Nearby all the things I wanted to see but not on a main road so it was quiet. My room as pretty cool but a bit dark.
The staff were friendly, breakfast was excellent and the hotel room was comfortable. Good location.
Great really good staff
I don't like the rooms with a window to : the restaurant :(
Bathroom tiles were quite dirty; they cleaned them after we complained.The carpet needed cleaning,
Excellent quality of bed and bedding. Nice touch of pillow spray appreciated. I have used this hotel over the years and like to see familiar staff at check-in and restaurant management.
I must admit I liked the fact that it is one of those rare hotels left in that it contains smoking rooms. I have not come across one in a long time and it was a real pleasure to be able to relax, smoke and not be dictated to. Thank you Holiday Inn, Ghent.
I liked it's location, it's right next door to the Flanders Expo where I was going for I Love Techno so was very convienient and it's also very close to the tram. I also really liked the hotel staff they were very helpful and friendly. The connected internet or the wireless didn't work in the room.
A nice and relaxed atmosfere
The stuff are very nice. The Buffet breakfast is excellent. The Dinner restaurant has a quite limited selection of food.
No smoking hotel - Dog Friendly Restaurant standard was poor with cheap ingrediants poorly prepared and overpriced - evening buffet appeared to consist of left over finger buffet offerrings from the day's conferences/business meetings. Difficut to approach by car other than using Jcn 14 of E40 - Ghent itself was dirty, smelly and appears to be a centre for stag/hen all day drinking.
the location was perfect the atmosphere in the hotel was not so cosy
Central location. Bog-standard, somewhat dirty hotel with unhelpful staff. Impossible to get to by car!!! Don't even try... I parked 100m from the hotel but it took me 1/2 hour to get to the parking, by which time the receptionist had let the car park fill up- despite knowing I was on my way.
Really helpful and friendly staff. Clean and comfortable. Will definatly be staying at this hotel again. Quite difficult to find hotel parking due to one way systems and pedestrian streets but hotel staff were brilliant with directions.
The location was excellent, it was in the old part of the town & was in a beautiful location with the Christmas market just at the side of it. the tourist infomation is 100m (away) and the main tram stop is 200m (approx) away. the breakfast was first class with a selection of a continental or more fimiliar english style breakfast (eggs, bacon, sausages) this hotel is in a perfect location for seeing all the attractions of the city.it was clean and comfortable. they also offer free use of a sauna and steamroom.
Central location The bathroom floor and shower base needed a real scrub with bleach, they were dirty and moldy. The breakfast cost 18 euros each which we didnt want to spend so went to the nearby Pain Quotidien for a delicious fresh and much cheaper breakfast. Parking was also impossible as the streets are blocked with roadworks and pedestrian zones, so our GPS took a long time to help us locate the hotel. I think the hotel owners/website should include a map of how to best navigate the city. Too expensive for an ordinary and basic room.
the bed was really big and room too.
The location is great. The hotel is right in the center of the city and almost everything you will want to see is within walking distance. The hotel is clean and well kept. It's an international chain and lacks charm.
Good hotel in excellent location. Ghent is gorgeous and will be even better when it's finished. Easy stroll to all the main tourist sights and brilliant bars.
The hotel is convenient for the centre and is in easy walking distance of the main sites of Ghent Check in time is advertised as being 14.00 however, we arrived at 15.45 and our room was not ready,
Good location and comfortable. Difficult to find due to road closures, parking under the hotel not easy.
The size of rooms. I didn't realize there was a living room and a bedroom until after we checked in. I was reassured that the complimentary breakfast ended at 10 am by the front desk staff at least twice. Breakfast actually ends at 9 and we missed it by 15 minutes. I was pretty disappointed since we factored the breakfast into our budget. The woman in the restaurant was nice and gave us coffee and croissants, but everything else had already been consumed.
The Hotel staff were very nice and the apartment was spacious, comfortable and clean and was conveniently located for the city centre with onsite parking if required.
It was very comfortable to have an apartment with the extra room rather than just a hotel room.
the staff is very helpful, and the room is very spacious. We also have a complete kitchen when we could make a cup of tea or coffee, which is very relaxing after a day trip. The breakfast is good.
The room is very clean, easily accessible, the arrangement of the room is very good. No!
Location. Very helpful stuff. Good restaurant and breakfest. Nice size of room. Spacious parking area. Bathroom can be mordenized.
the hotel appartment concept the cleaning
Very friendly staff
We stayed as a party of 8 and everyone of us enjoyed our stay with your help in booking us a taxi to the velodrome which was very much appreciated. nice to have a television with english speaking programmes. Lack of of coffee or tea in the room although all facilities were provided to make same
Free parking, easy access and clean The No Smoking room had a strong smell of smoke.....
Very comfortable and modern room
Very nice hotel. Great big room with canal view. The staff was was very friendly.
Having stayed here before what I can stay is I feel very, very comfortble when I stay here. The rooms are excellent and the staff are all extremely friendly. The hotel is close to the centre and very good restaurants are to be found within a five minute radius. All in all a fine place to stay.
Very friendly and accommodating staff, small quiet hotel. Perfect location, beautiful clean and luxurious rooms.
Spacious room with luxury bathroom. Hotel situated on canal side in historic centre, but quiet. Generous choice at breakfast. Staff aimed to helpful, but did not know about current diversion of nearest tram service due to road works.
If you want to visit the center of Gent the location of this hotel is perfect. The children can even have a swim on one of the rooftops when it's nice weather. The way to our room wasn't very nice; through the lobby and a hallway, then outside at the back, down an outside stairs, across the entrance of the parking garage, up in an elevator.
Toprooms have superb view
The room was large with very modern styling. It had plenty of storage space and the enormous bed was extremely comfortable. The breakfast was beautifully presented with a wide range of choice from the buffet. All staff were very friendly. No complaints whatsoever.
Friendly staff and clean comfortable room with excellent breakfast buffet. No, really good and I am fussy!
The reception staff on arrival was very helpful, he gave us a map of the area and was very knowledgeable of the area. We visited the main centre and shopped during the afternoon. The room was very clean and well presented. During breakfast we could have asked if we would like more tea/coffee! We where given a small jug, but if would have been nice to have been asked if we would like more.
Exrtemely professional staff who offer a level of customer service in an unobtrusive manner. Underground car park is a bonus.
Cleanliness of the room
Nice rooms at an affordable price Breakfast is very expensive at €19 per person
The staff were very helpful and had a very good grasp of the English language. They made us all feel very welcome on arrival and were more than happy to help. The breakfast seemed very overpriced.
Very comfortable, excellent breakfast, helpful staff, clean, good shower.
Cosy and clean rooms, quiet good breakfast. Nice restaurant and cuisine. Private parking too expensive.
Pay for parking
No doubts the best hotel in Aalst Breakfast is way too poor for 4 star hotel.Reminds a free meals for homeless.No toilet paper in room.Prepaid internet.Must be topped up each 18 hours.Poor choice English speaking chennels - only CNN and BBC.Do not open windows,use air conditioner.Mosquitos will annoy you all night if you keep windows open.The rest is fine
The location nearby the towncentre. Not easy to find from outside
location, ease of booking, reasonable pricing The staff was not overly friendly. They did not do anything wrong but only did what was strictly necessary. Did not give a warm feeling.
window above the room-door towards the court that could not be darkened - and the court was illuminated all night, worn kingsize-mattress with a gradiant towards the middle
Excellent hotel, very close to centre. Very relaxing atmosphere, lovely staff.
Excellent location. Really good breakfasts. Very comfortable room.
My first room (no 1) was terrible. I changed rooms and that room (447) was absolutely perfect. Night porte was very friendly 1) Lobby dirty (cigarettes in flower pots etc. beer tins in the garden 2) People smoking just outside the hotel 3) Room airco did not work. Room about 27 degrees celcius. So I had to change rooms 4) terrible music in the lobby and in the bar. The same music went on and on and on. It was clear to me that hotel management was not on top of things.
I got a great deal on the booking website, and was very happy with the service and breakfast and room, all very good, and a good location in old town Gent. receptionist did not smile once when booking us in or asking questions.
Central location. Very quiet. The drain on the shower was defective so the bathroom flooded.
Cleaness and no noice Breakfast coffee
The room was beautiful and very modern. Very quiet--the new part of the hotel is in a building about a block away from the original building and is set back from the street. The 15:00 check in time is very strict and the place to leave your bags is out in the open and not very well supervised. Anyone could walk in from the street and take a bag, the front desk wasn't always staffed. This is tough on travelers relying on public transportation. Breakfast was quite expensive (€21 per person for a buffet) so we opted to find food on our own. Unfortunately, very little is open before 11:00, so finding your own breakfast is difficult.
The room was very comfortable and well-furnished. The view from the room overlooking the square was spectacular.
The location was excellent. Right in the heart of the City. The room was warm and comfortable and had a nice view of the Cathedral. The bed was comfortable and the bathroom was a gd size with an excellent shower. B/fast choice was excellent. Luckily we had a small car that fitted into the underground garage with little fuss. It cost E15 for a night but compared with prices outside was reasonable and we could keep the car safe after check-out the following day. B/fast was E14 pp but again reasonable compared with prices outside. A Receptionist had a bit of attitude whan we wanted to pay by cash because the Hotel had already debited our Credit Card. She quoted "we should of the read the small print". I was not amused!
As will all Ibis hotels, they play awful american pop music on their loudpeakers. It is especially annoying at breakfast.
The location is excellent. Staff was welcomng and helpful. Housekeeping was good. Doors banging early in the morning could be heard too easily.
The location was excellent and the room was clean. It was very central to the city.
The staff, specifically the front desk staff, was extremely helpful!
The location near where I was having meetings
A welcome beer (!), a great breakfast and a room with all needed facilities. Even wireless internet (for a 3 room B&B that's amazing!)
Really well thought out and all the facilities and help you need
Nice room, tasty breakfast, ... Not a very warm welcome
I would reccommend this Hotel to anyone No
Very nice hosts. Excellent breakfast. Rooms great views. Access to bicycles for rent. View over canal. No complaints.
The rroms were very spacious and very well appointed. I had a lovely terrace with verynice views. It was easy to find and gave us good access to Brussels.
Quite a unique B and B. The ambience was lovely. Arrival time of 3pm rather late in the day for such a small place. We arrived at 2.30 pm and our room wasn't ready.
the hotel was very nice and clean friendly and not a major think but wish the bloke understood english a little more, he did his very best (its not a complaint)
A nice change from the traditional business hotel
Size of the room, furbishment No
Very helpful manager went out of his way to try to get us tickets to the 6 days of Gent. Fantastic room minutes walk from the velodrome. Will certainly stay again.
I thought the room was very good for a small hotel, and the breakfast was excellent. Nothing. This is a very good small hotel and very well run.
Excellent breakfasts, the very nice and helpful staff and manager. Its location being near the train station and Citadelpark. Nothing.
Helpful staff, friendly environment - comfy beds
Bed were very soft in our room. Smoke in corridor. Hall, reception and lift are narrow.
The big room, new renovated The stairs, hall and reception are narrow and dark
Helpful and pleasant staff. Situated well for most of the citys attractions. Would stay again
Everything! I asked for a quiet room and got one, which was impressive to me. The room was very spacious with modern, stylish furnishing and the bathroom likewise, very nice! The staff was incredibly nice! The brekfast was great! It was a buffet, not enormeously big, but included so many different selections including fresh strawberries and raspberries, salmon, pie, goat cheese... I can certainly recommend staying at the Carlton Hotel and I would love to stay there again.
relaxed atmosphere& friendly staff
Very friendly, comfortable hotel, in good location for Antwerp & Ghent. Bar snacks reasonably priced. Restaurant meals expensive.
Useful and comfortable room and easy parking. Rooms close to a main street and very loud over night.
very clean and efficient
Very convenient, comfortable, good parking and very pleasant.
Friendly staff, very modern and clean hotel and an excellent restaurant!
Very clean and modern rooms with great shower. Very friendly staff.
good location. very pleasant room. staff friendly
Large comfortable modern style bedroom, calming atmosphere, excellent staff service at the restaurant, very helpful reception; very decent standard for a business overnight.
Excellent room design
Very good standard of food in the brasserie. This was busy with locals using it for dinner. Hotel not busy,given an upgrade in room. Quiet location yet easy access from motorway. Friendly staff and English spoken.
Asa always - very pleasant staff and lovely hotel. In the weekends - they need more staff to help at the busy breakfast time, but he did his best.
Very nice surrounding, quiet, charming hotel. Better place to stay compare to city hotels and it is not far.
The location is superb. Rooms are nbot too big - at least ours - but furnished with taste. The noise was a serious problem. Doors and walls are not well insulated and a lot of noise coming from people returning or leaving their rooms. We could almost understand the conversation of the neighbours from our room. Whilst the location and set-up is very pleasant and recommendable, I would hesitate to send anyone because of the noise in the rooms.
Old country style building nicely located along the river. Gourmet restaurant is the main force of this hotel. For those traveling without car will have difficulty to get to this hotel by public transport. Taxi from Gent could be quite expensive.
Good atmosphere, cultivated lokation and enviroment, breakfast exellent
The river location was excellent We were aksed to check out at 10 am (1 hour earlier than normal) as a "football team were checking in that day". Should that have made our stay shorter ??
the restaurant was an unexpected suprise the food there was excellent
The hotel is in a lovely setting and has a very nice ambiance. The walls are very thin and you can hear everything that your neighbours do in their room or on the hallway.