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The service of the hotel staff, they make it true to solve a "problem" within 15 minutes.
Quiet room during night, good breakfast Evening restaurant was closed, but snacks were offered.
Good central location, easy to find and friendly, helpful staff Breakfast was incredibly dear - 13 euro each - for what was just a continental buffet. Was still tasty, but too expensive.
This was conveniently located right off of the highway. They serve food (not *good* food, but food) and drinks 24 hours. The room seemed a little dirty, and the staff was inexcusably rude.
Staff were helpful and room was very clean Lack of leisure facilities and the restaurant menu was limited
Location for access to Brussels. Also the staff were very friendly and most helpful. On checking into our room we found a pair of dirty socks and a used shampoo bottle in the shower. The room itself was clean as was the ensuite, but the shower needed a little more attention.
Excellent staff performance. Polite and friendly.
This was exactly what I wanted: a convenient location, just off the motorway; the room was quiet and well-designed, perfectly comfortable, with a decent shower (not some tiny thing which you bump your elbows on). The staff spoke English and were very helpful; the bar was open, food perfectly adequate if not elaborate, check-out was fast and it was easy to get back on the motorway again. I will definitely stay there again.
Location, this was very easy to find. No bacon at breakfast. rooms do not have bathrooms but shower pods.
No rooms with 2 separate beds. No Kleenex in the rooms, Only 1 towel per person. No washcloths. No shampoo.
Nice rooms at an affordable price Breakfast is very expensive at €19 per person
Exrtemely professional staff who offer a level of customer service in an unobtrusive manner. Underground car park is a bonus.
The staff were very helpful and had a very good grasp of the English language. They made us all feel very welcome on arrival and were more than happy to help. The breakfast seemed very overpriced.
Very comfortable, excellent breakfast, helpful staff, clean, good shower.
Friendly staff and clean comfortable room with excellent breakfast buffet. No, really good and I am fussy!
No doubts the best hotel in Aalst Breakfast is way too poor for 4 star hotel.Reminds a free meals for homeless.No toilet paper in room.Prepaid internet.Must be topped up each 18 hours.Poor choice English speaking chennels - only CNN and BBC.Do not open windows,use air conditioner.Mosquitos will annoy you all night if you keep windows open.The rest is fine
Pay for parking
Cosy and clean rooms, quiet good breakfast. Nice restaurant and cuisine. Private parking too expensive.
The reception staff on arrival was very helpful, he gave us a map of the area and was very knowledgeable of the area. We visited the main centre and shopped during the afternoon. The room was very clean and well presented. During breakfast we could have asked if we would like more tea/coffee! We where given a small jug, but if would have been nice to have been asked if we would like more.
Cleanliness of the room
Nice and modern rooms, very kind and competent personal, very good breakfast - a beautiful hotel with bus stop at the hotel and parking area for the car. It was perfect for my purpose. No guidepost, also no information sign. But that's nothing and I'm sure it'll be fixed in the near future.
Quite simply the best hotel and restaurant I have been to in Belgium, The restaurant was gourmet standard but competitively priced. Beautifully refurbished old building with contemporary fixtures. Excellent and attentive staff, wonderful breakfast with 100 % fresh ingredients. The excellent menu would benefit from an english version. The hotel is also difficult to spot despite its main street location
New place, all spick & span Food wass overpriced
Beautiful hotel, modern elevator, modern room, parking space, good location in a village, near to the coast as well as to the cities. The cover was to hot for the summer, it would have been nice if there would have been a blanket in the wardrobe.
One of best hotel, which I ever chose for business trip. NO
we arrived at 8am,reception staff excellant as we had to go straight out stored our luggage and were extremely helpful, restaurant very good and the good service continued here. would stay again and recommend the otus hotel
Very nice hotel, hi-tech design,free parking,free wi-fi,polite stuff,LCD-Tv,all furniture is new.I was surprised when i saw lift in hotel that have just 3 floor. Sometimes noisy then you will open the window,minimalistic breakfast
The staff were friendly and helpful. It helped that they were able to speak English as we do not know Flemish. I did not know how to increase the temperature in the room. However, this was not the fault of the hotel. I should have asked. I did not notice the thermostat until we were leaving (it was only an overnight stay). Perhaps a small notice in the room would be helpful.
The restaurant was great. The breakast could have been a little better but was still good. The lights on the stairs didn't alwas turn on when you went up and down. There's not much in the area, but it's relatively easy to het into Gent on the bus.
staff were very pleasant, bed was very comfortable, the layout of the room was very good the rooms blinds were transparent so i felt as though i could be seen from outside the hotel when i was in the bathroom with the light on, at night i could not make the room darker - i could see lights from the garage next door.
We found the hotel staff very pleasant.The hotel Manageress was extremely helpful and knowledgeable about the local area.
Food in the hotel was excellent No facilities in room for making drinks eg kettle
The family owned hotel is very new and clean, the owner/family member was extremely friendly and helpful They are still finishing some of the details such as internet and the heating for all the rooms, but this was being completed.
excellent place to stay , lady owner was most friendly and helpfull, lovely big spotless room, excellent breakfast
Clean rooms, very nice people, excellent breakfest
Staff was very friendly and helpful. View from the sleeping room on the ugly roof.
Very helpful friendly staff. Huge rooms and very comfortable and stylish. Good breakfast. Very powerful shower. no
the excellent welcome -
Alles behalve Sofa in plaats van 2 eenspersoonszetels en TV
Great central location for bars restaurants and transport links. Very comfortable apartment. Hotel was very good but it would have been nice to have some teabags in the room, however I'm sure if we'd asked we could have some.
The appartment with living, open kitchen and bedroom
Great apartment. Lots of room and near the station.
everything it is fantastic no,
Very nicely appointed and a personal welcome from the owners. We felt like members of the family as much as guests. Difficult to find!
It was off-the-beaten-track but what a wonderful find! We loved it. An old farm house set in beautiful gardens. Breakfast was organic, local produce and just divine. We will definitely stay again.
We were made to feel extremely welcome & nothing was too much trouble. Everything was of a very high standard & the whole atmosphere was very relaxing.
The beautiful rural surroundings & the large 'deluxe' bedrooms. Unfortunately no bar!
The unbelievable great care of the landlady for her guests, her beautifull house and garden, good 'natural' food and the care for the envirement in general.
We really enjoyed our stay. The breakfast was the best one I have ever had. The room nice, large and incredibly clean. The owners did thêir best to make us feel comfortable and everything was perfect.
The kindness of the landlady, the nice green area outside the rooms and the good and free wireless connection. The hotel is grossly overpriced for its quality. For € 90 you get to sleep in a peasant's house. In my room there was an heavy smell and I could not sleep properly since I did not feel comfortable. I had booked for two night but I left after the first night since it would a nightmare to stay there any longer. I told the landlady the reason for leaving earlier but she nevertheless charged me an extra commission for booking.com. Overall it was a pretty poor experience. I think that previous reviews of this hotel are not reliable and extra caution should be taken when choosing an hotel based on such a small number of reviews.