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The room was comfortable and the breakfast was really good, and self-service, so you could have whatever and however much you wanted. 1. Location was on a main road, and therefore very noisy. 2. Service was almost non-existent, waiting 10 minutes for someone at reception each time, and breakfast was totally unstaffed. 3. Plumbing in the bathroom was poor, and some of the lights in the bedroom did not work. 4. Considering this has a Gourmet restaurant food was pretty average. 5. The main dining room, for which we had booked, had been taken over by a wedding reception, but we had not been informed, and there was no apology.
The fact that there was free wireless internet access in the room came in very useful, as well as the fact that it is centrally located in Luxembourg. My room was at the back, exactly next to the kitchen exhaust, resulting in a smelly night when leaving the windows open.
Nice Clean Hotel Staff were a bit light in numbers during checkin and breakfast
it was quiet The odor in de hotel, we smell the kitchen. Especially the fisch smell was not plesant.
Very nice and quiet surroundings Its remote location and difficulty to find it, even when using a Garmin road planner
Although it was winter, cold and raining we arrived and felt immediately welcomed. Warm inside the hotel and a warm welcome from al the staff. We had a comfortable room and we could enjoy our stay without any problems.
Room had space, staff was very educated and nice, Hotel place was beautiful and breakfast was good.
The location is excellent. We've been here before so we already know this. The service is very good and the breakfast was much better than the last time. We took the gastronomic package but the the two dinners (3-course & 5-course) were very disappointing. I'm sure the chef was not the same one we had a few years ago. The last time we had dinner at this hotel, the food was exceptional. Back then, it was truly a wonderful gastronomic experience. I would still recommend this hotel for the great location and the good service...but the dining experience was rather mediocre.
Lovely location, reasonable sized room and clean. Staff rather aloof at arrival and not very helpful, though the lady on the last day was nice.
The location is wonderful. Overlooking a small river with a castle in the hills above. The restaurant was also excellent with both dinner and breakfast being very good. The only downside was the smell of our room. Although a non-smoking room, we suspect decades of smoking in the room has given it a very particular smell. My wife struggled to sleep with the smell. The room was otherwise clean.
service,breakfast and location
very child friendly hotel and staff, we had a 3 month baby with us and we had taken the gourmet package, the staff were very accomodating and let us take the baby along..we we noticed that in the bathroom the shower curtain wasnt working well, the water would overflow onto the bathroom floor.. that can be corrected
Flexible staff, asked for my breakfast earlier, wasn't an issue! No room-cleaning during my stay!
the view and the peacefulness
Vincent was terrific!! Nice fellow. We wish him the best. The restaurant service was horribly slow. We were amazed the first night. Then, on the 2nd night it took 2 Hours-10 minutes for us to have only two courses. We did not come again on the 3rd night, and would not stay there again.
Hotel is situated in the middle of nature. Peaceful location next to a lovely stream. Food was fine, but not up to culinary standards. Personal is really trying their best to make guests happy, but are understaffed so service could be improved even more. Beds are luxuriously soft and comfi, but you have to like this. Superior room is very spacious and has beautiful bathroom. Hotel is "in the middle of nowhere" so not much options for going out or having dinner in another restaurant. The kitchen had trouble in preparing the steaks (mixed up the sauce, well-done/medium), we had to send it back. But then it came back perfect. There was glass on the floor in the room, and even after telling the manager, it was still there (after they've vacuumed). In our opinion it was not right that the manager corrected his staff in front of the guests.
Absolutely beautiful and exceptional location. Unfriendly, arrogant staff. Hotel with pretentions it doesn't live up to. Beautiful location, but otherwise no reason for 4-star rating (average 3-star in terms of service, room quality, facilities, etc). Quality of the food in the restaurant was mediocre (except for the - expensive - wine list that was quite good), and service was bad, unfriendly, inflexible and amateuristic. Room spacious but hardly decorated. Walls and carpet full of stains, looking like 10 years old (whereas the hotel is quite new). Rooms are noisy. All in all, exceptional location (must see: Bourscheid Castle!), but mediocre hotel and bad in terms of quality-price.
Position and good reception staff
The hotel was clean and comfortable, but it was the location that was amazing! Set in a valley overlooking the Sure River with a view of the castle.. it was idyllic. It was the most quiet, peaceful hotel I have ever stayed in.
Wonderful situation with very helpful and polite staff. The quality of the food is excellent and served perfectly but slow. The only problem was the waiting time at dinner, one night we waited 50 minutes for our starter, dinner takes up to 2 1/2 hours
Peaceful & relaxing At the time of booking room included meals, we could only eat between 6.00-8.00pm
The overall location in a meander of the river is attractive. The nearby ruins of the castle of Bourscheid are worth visiting and can be seen from the hotel grounds. Supper was excellent (35€ menu) and personnel attentive. Breakfast was very good too, fresh home-baked bread was a topper. On the Booking.com site we booked non-smoking rooms, but there were no non-smoking rooms. Unfortunately our clean and beautiful room had been used just before by very heavy smokers. Because of that we had to sleep with the window open leading to another problem: the train passing by every hour awoke us a bit too often. With everything closed the night-trains are not a problem we suppose.
Excellent food in resetaurant in the evening,nice setting Poor breakfast,room resembled a lodge even though we upgraded to a suite
everything was excellent. only one small point, bacon and at breakfast were cold.
The facilities and comfort as well the location We woudl have preffered a bed with double mattres
Good service, beautiful location, great food, very nice room, nice pool. none
i think the staff was nice and we had a good visit at the hotel
Stay in this hotel was definitelly one of most pleasurables in my recent travels - nice location, clean and without smoke, staff ready with help, good family like athmosphere and good food. I would like to mention a restaurant, which is really excellent place for dinners. Difficult to find anything wrong with the place.
the room was clean & adequate. The lady at reception was very polite when I arrived. the service at breakfast was terrible. Very unwelcoming. I was given a plate of jam & a couple of rolls & left for almost half an hour before I was given a ham & cheese, and only after I asked.
Very good bed The church bell in the morning
Location No aircondition
Helpful and friendly staff. Comfortable rooms. Secure parking. Good food
cleanness of room Noisey street, lack of parking, overpriced
staff were kind, but didn't speak English; dinner was excellent no air-conditioning and no air flow; next to main road - noisy; no iron; no laundry service; breakfast was sparse; no one spoke English; room decor is dated;
The hotel was in the center of Diekirsh, so everything was close! It was very clean and the staff friendly! It has nice bathroom!!! Few of the the staff knew english...
Located in Diekirch, Luxembourg, it was conveniently located near the pedestrianised city streets. The room was comfortable and very clean. The breakfast was continental. The staff were friendly but spoke very little English. It is over priced at 85 euros a room.
location check in time is too late, especially in off season
Good friendly staff, excellent restaurant as well
Charm. Great location. Helpful staff.
Personel contact / friendly atmosphere / accomodation. Early in season: kitchen not yet open / staffed for diner. There was however plenty of choise in restaurants in the immediate surroundings (Diekirch)
comfort, good location
Great location, nice and helpful staff, and good breakfast. For the location and the service, the price was reasonable.
Location was great for visiting the Military Museum. Parking was good but charged to much. Breakfast was wonderful. Younger Manager was very-very nice and helpful. Hotel was still locked up an hour prior to offical check in time. Older Manager who checked us in was not rude but was not at all friendly.
Convenience of parking - Elevator (small) - Clean room - Walking distance to restaurants and museum - good for adult travellers only Front desk staff did not make us feel welcome. Seemed to have an unfriendly attitude toward our family which has 2 small children. Did not have a high chair in breakfast room. Offered limited information about local restaurants when asked.
Photo of Hotel looked as if it was in a Park. Actually it has a main road in front of it! Also no restaurant in evening
It was close to the train station The drain of the douche was a little bit blocked. So the whole floor of the bath room was wet.
The hotel is in a small, nice town in the middle of Luxembourg and a good central point if you want to explore the whole country Old and dark interior, no minibar or coffee making opportunity although we stayed in the larger "apartment" room. Check out was at 11 and breakfast only until 9.30 - that doesn't reall invite to a leisure weekend
Good service, nice clean rooms, located centrally, beautiful environment, parking space. I'd like to have eggs at breakfast.
Location, service Bathroom
The best hosts ever. Excellent location an leaves no scope for improvement. Very reasonably prices. The hotel has an excellent restaurant. The breakfast is also excellent The bathroom was small but had all amenities
Beautiful location with very friendly staff. Certainly hope to be able to return
The staff was exceptionally friendly and helpful--a very pleasant stay!! A gorgeous setting and spotless room-would select again.