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Excellent location. Excellent value for money, compared with some very average 3 star hotels nearby. Nice atmosphere. Staff spoke English as well as Spanish and Ueschera. Nice room. Staff very helpful and polite. This is probably a very small/silly complaint but I think that when guests check out staff should ask them if they enjoyed their stay at the hotel. The ´goodbye' is just as important as the welcome. The cost of wi-fi and internet access was ridiculous. In 3-star hotels it is often provided free of charge. While I really liked the hotel, I thought the facilities and services were so expensive that I would probably stay in a 3-star hotel next time.
Great hotel wonderful location staff were fantastic.
location was great...staff was very friendly...facilities were attractive and comfortable. It was a very relaxing and enjoyable stay.
Very good and friendly staff; good location. Room decor was a bit jaded and carpet was stained.
The hotel was well located, comfortable, had very helpful staff and good food. Nothing.
location and service room was rather small
Absolutely wonderful location in a great city. Comfortable room but a little cramped for a long stay.
The hotel is located right on the water and we lucked out with a corner balcony so we had an absolutely unbelievable view-- it was breathtaking. This hotels is so charming and romantic with a great location. I hope we can go back again sometime!!
Location. came to the bar downstairs for the tea. Young barmen was very rude.and did not speak English.at all. This is international hotel.
We really liked this hotel. The rooms are spacious and provide lots of amenities. I felt we got great value for a great room. I would highly recommend this hotel to others No.
the room temperature was 24 degrees and i couldn't sleep during the first night - when i asked for the air con to be turned on i was advised it was winter and the system was shut down - they could not offer any solution until i suggested they get me a portable a/c unit or a fan for the room or i would depart for another hotel- eventually a fan was produced and when the porter brought it to my room and turned it on it felt like a year's deposit of dirt gathered on the fan blew all over my bedroom- this is totally unacceptable for a hotel boasting a high category and charging high prices- no compensation whatsoever was offered-
The bedding was lovely as were the beds...it does not have a lot of character...as it is a hotel for conferences..however for what it is especiaaly if you can get a deal...it can be a break from the hostel scene...a bit boring ...staff tolerated our lack of spanish well. The location is up the hill a bit..so be prepared to walk to the action or figure out the buses both are easy to do...
The hotel is clean and modern.The staff is helpfull and kind. It is a bit far away from city center
Efficient and friendly staff Parking is expensive
Easy parking .quiet end of town.walking distance to beach. Room smelled of smoke.very poor view [ facing a cliff ].
SPA is fine but a little bit small compared to other options around the place. The bathroom dorr is transparent glass, providing zero intimacy. Perfect for solo travellers but may be an issue in company.Location is a nit isolated, consider another location if you intend to go walking anywhere.
beautiful hotel, pool closed because it was out of season
I was positively surprised about the interior of the hotel. Upon arrival you see a building that makes you want to turn around right away, very unattractive. But once inside it's very modern, very nice and spacious rooms with modern designed interior. Breakfast is excellent!
Good breakfast. Internet PC didn´t work. They said it will be repaired by tomorrow, but that sounded like the daily standard answer.
Lovely hotel with an original theme. Much recommended.
The location... Very quiet... The decor was wonderfully unique. The breakfast was good as well.
I loved the idea of each room being dedicated to an actor, it made each room to be sthg special. The room was very clean, the hotel staff extremely helpful and friendly, superb breakfast, all in all a very pleasant experience, would definitely spend more nights there anytime in the future. It is a bit of a walk away from the Old Town (15 min on foot), on the other hand the bus stop is just outside the hotel entrance.
Clean, modern,stylish, large rooms smoking inside the hotel
Excellent staff, great breakfast, WiFi, great bar, comfortable beds, modern design. The hotel will be better still when smoking is no longer permitted in the eating areas
Nothing in particular - very average modern hotel Should be a 3 star hotel
Very beautiful room and confortable None
Staff extremely friendly and helpful. Rooms very comfortable and great bathroom. Good breakfast, free computer usage and free dvd service. Cute movie star theme. I recommend the hotel without reservation.
awesome hotel, great variety at breakfast, loved the movie themed rooms, great lounge area for relaxing and free internet and wi-fi, would come back again! NA
Thematic hotel, decoration was very impressive. Rooms quite spacey, clean and comfortable. Toilette material (shampoos etc.) very good. Videotheque (movies) is comparabely poor. No warm food on breakfast. Bit far from the old city (ca. 30 minutes walk).
Modern hotel with good facilities Air con not very efficient and very noisy. Can't believe that a hotel can run out of butter during breakfast !! Quite away from town centre, but taxis readily available and only 6/7 euros
There should be a bench for luggage where the traveller can unpack with ease. As it was--because there was no luggae bench, I had to bend down on the floor. I have a back problem, and bending is not good for people like me no matter how careful you are. You do need a car to get around. Although there are buses, it's difficult to find your way back to the hotel once you get the bus in (as I did). The signs to the hotels are too few and far in between--although they start pretty early in town. For brand new tourists, it is difficult to spot the signs and follow while watching for traffic.
that was the best hotel i stayed during my spanish trip. comfortable, great room, wi-fi, new design
Access to internet free of charge. Breakfast should be self service like in most part os hotels.
You need a car as it is 10 mins out of city, but there is also a good bus service which we used instead of car. Great coffee/bar in foyer.Balcony overlooking the city was nice. Having a balcony was great, but it would be nice if it had a small table and chairs there.
Reception staff were very polite and helpful despite me not speaking Spanish. My room was cleaned and tidied to a high standard. Overall my stay was a pleasant experience. John Gannon
It's a good hotel, with good quality / price ratio. It is new, free WI-FI, clean, easy.They have bikes for rent (manual & electric). The location it is far from the center and way up the mountain !! (only 6-7 euros by taxi). If you take the bike, you will be climbing the "Tourmalet"
Very nice hotel, reception staff were nice. Very clean hotel. 25 min walk to San Sebastian, very manageable but bus stop is just around the corner also which is very regular. Would definitely stay here again. Very expensive but accomodation in San Sebastian appears to be so.
The rooms were clean. The furniture in the room was modern and updated. The flat screen T.V. was a plus. The individuals who worked at the reception did not seem friendly.
Hotel is situated next to bus station so very easy for connecting with the numerous services to other towns, is clean, spacious rooms and very helpful reception. Also has a decent bar for a late night drink. Breakfast is expensive (go to one of the nearby deli's) and it's a good 20 min walk to the Old Town, so not that central, depending on the purpose of your visit.
The rooms are gorgeous and plenty big for European style hotels. The staff was very helpful and as a bonus they spoke many languages. I requested a king size bed when I first booked and got a room with two beds pushed together with individual sheeting (not conducive for snuggling). My shower door was only a half door so there was an ocean in the bathroom after we were finished. The last night we tried to sleep earlier so we could leave early the next day but it seemed there was a comedy club right above us until around 2 AM.
we were put in a smoking room
Friendly staff who spoke English and were helpful Room was too hot and cooling had finished for the season - had to change rooms
The staff was helpful and friendly and whipped out a map to direct you immediately.
The central location
Good quality clean quiet room with a good king size bed, quality bedding and a good sized LCD tv. Smoky bar area at times (which is common in Spain).
Very comfortable modern hotel. Spacious superior room with large kingsize bed. Nespresso machine on corridor with little pastries. Excellent breakfast buffet. Staff spoke english and were very helpful. Nice location on river - pleasant walk to centre.
The hotel is right next to the bus stop, as I caught bus from Bilbao. The rooms are clean and fairly modern, the bed is huge! Very comfortable. Smoking is allowed in the bar, so the bar and foyer (right next to bar) stank of cigarettes. Not very good very as breakfast is not included, and it was quite pricey at 15 euro per person.
The location is beautifull in the centre at the riverside and near to the beach. The room was spacious. Because of the price of the hotel and exposure on booking.com we expected the hotel to have an indoor swimmingpool, however it was a spa whitout pool and the spa was only accesible for people above 17 years old.
Relaxing luxurious rooms No restaurant due to refurbishment and significant work going on outside the hotel
large room, comfortable, quiet, convenient
Beautiful, luxurious and charming hotel. The rooms were very spacious and facilities excellent. The location was perfect for city and beach. Minibar beer 5 EUR. Buy a beer at hotel bar 5 EUR. Order the same beer through room service it is 7 EUR + 4 EUR Room service charge. Why the beer is marked-up 2 eur plus a room service charge is beyond me.
The staff. The staff were on the most part fantastic. Absolutely lovely. ANy problems we had were more from slight misunderstandings from language but when the staff all speak three or four languages and I only have one I can hardly complain. The babysitter from an outside agency had a bad cold.
Elegant Hotel. Great Location. Superb rooms and ambiance. Would stay here any time. I would not call this a complaint but for a five star hotel the front desk staff need to be better trained. While extremely polite and helpful the lack of a dedicated conceirge made it difficult to get good information on dinner reservations, accurate directions. Overall. our experience was very positive
Lcation and ease of acces. Near the best restaurants and watering holes.
Great place, location wonderful. Front desk, bellmen, bartender, awesome nice, helpful people. Very kind and professional! Maid did not replenish kleenex
Beautiful site and charming old-style palace feel. Service and reception are rather mediocre, no English or French spoken by receptionist, no English newspaper available.
The location is great, hotel lobby has a beautiful design, it feels good to sit there, watch how they decorated it.. Wi-fi available in the room was a great thing. Staff , coffe at the bar and price. Very, very low value for money especially when you pay 200 Euro/1 night, book triple room and you end up in a normal double room with extra bed which is placed so that you can't open mini bar, suit case, or walk freely. Then you ask the staff about it and they say "well that's our triple room if you think you booked other, contact booking.com". Then they show us another, which actually IS a triple room (bigger!!!!) but smells like an ashtray and so we stay in our tiny room anyway. Thank God their air condition worked well or we would've suffocated (u can't open the window because of the noise from the road). So I don't recommend this hotel to those who travel in 3.
The hotel reception were very helpful about local attractions and organising taxis etc etc. Breakfast buffet was excellent. room was s[potless and very well appointed. Exceeded expectations.
Very close to the beach (Playa Ondaretta) and the walk/bike/bus to Old town was not bad atall! Did not seem like a 4star/not as great of value for almost 200 euros a night...but overall an enjoyable stay!
the city, the food, the atmosphere staff rather offhand; nobody to carry bags, etc. - not what you expect in a 4 star hotel
Great location. Lovely old hotel. Nicely decorated. Great bathroom. Restaurant was amazing. Totally blown away by the food because hotel restaurants are usually so-so. Very friendly staff, particularly the bar staff.
The price we paied was exorbitant. It was the only room left in the whole of San Sebastian, so they took advantage of it
Good clean, quiet hotel. Not the place for you if you are trying to save money. Great location, away from the noise downtown.
Combining the price of the two days (sun & mon) the average price was a good value. It was a good hotel in a good location Having to leave the car keys at the front desk
Location was good - only 3 blocks to beach and about 10 blocks to the old town.
Great location very close to the beach, free internet
As the remarks mentioned, the staff was very helpfull. We had an excellent room for two young children. If you don´t like the beautifull walk to the centre, the 5 minutes bus might disturb. It was the first time we actually had to pay for the childrens bed.
Nothing to remark Nothing to remark
Very comfortable, clean and practical. A little far from the old town and harbour.
Rooms were not ready at check in time-took us over 2 hours to get into room. Very hard when it you have just flown in from US
the room position was perfect looking over the bay.also being able to take our dog to such a good hotel that we did not stay longer
the location was very good, we were allowed to check in early as it was pouring with rain! Car parking was an advantage. Room clean,modern and comfortable.
Speedy check-in and check-out of hotel Would like coffee making facilities in room.
Comfortable bed and clean rooms.Free internet is a bonus.Also the cafe is surprisngly good.
The hotel is old, no free internet and far from the old city or the center. U can get a pizza shop behind the hotel with couple of resturents I did not like any thing
Very nicely appointed room to a high standard, very efficiently run hotel
clean rooms and good service
The room is very nice and comfortable. Parking is very expensive
Room was absolutely beautiful, spacious and great facilities. Staff provided great service and were very helpful. The Hotel was a close walk to the beach and a nice, comfortable 30 min walk into the Old Town to visit the restaurants. As an alternative, the public transport was easy to use to and from the hotel to make it into town quicker if desired.
The efficiency of the cleaning staff, the cleanliness, the location. The wonderful supermarket and deli's nearby... Not having access to tea and coffee making facilities and the price of the breakfast....
The buffet breakfast was fabulous. Our room was lovely too. We stayed three nights instead of just two.
I liked the fact that the desk staff could speak English. It made it so much easier. They were also very helpful with my friend who became ill and had to find a doctor.
staff v helpful & friendly; good breakfasts; use of swimming pool & gym perhaps relatively expensive, but it is San Sebastian
Excellant location. Friendly staff. Comfortable rooms.
The hotel had beautiful artwork and elegant surroundings, a wonderful combination of the old and new. We also enjoyed the quiet countryside. The staff was friendly and the breakfast was great.
Amazing breakfast, lovely rooms and fantastic staff
This is a very special place. The owners/innkeepers are wonderful and they run a fabulous inn near San Sabastian/Donestia. Every detail is well thought out to make your stay as enjoyable as possible. nothing
Good atmosphere. Comfortable and beautiful room. Very good staff service. Beautiful building, landscape and garden. Breakfast buffet very aceptable. Recommended Hotel for relax
Hotel is an aesthetic treat to the eyes, down to the smallest details. Looks like authentic castle, with all refined modern comfort. a. Difficulty in locating hotel, even with GPS, in a region where no soul is in sight at 7p.m. Suggest adding a few road signs. b. If anything, hotel is a little over manicured and tidy. Every single leaf is in place. A beautiful museum room is not the place where you like to plump down and read.
a stunning and relaxing place to stay. friendly staff and lovely food. liked everything - but it was a bit hard to find.
It was amazingly designed, you could tell that whoever designed it knew what they were doing. A nice mix of modern and antique design + nice landscaping. I paid 109Euros and felt like it was worth every penny. Nothing.
Beautifully restored hotel with very nice furniture located outside a small village not too far from Pyrenees and San Sebastian. Rooms are very comfortable and hotel is quiet. Very helpfull staff which speaks good English (and one person even Dutch). The restaurant serves a limited menu with items which are below what you expect in such a hotel. The rooms are around 10-20% overpriced compared to likewise hotels we stayed.
Clean and comfortable room, free parking. Far out of town.
Las vistas son lo mejor
Beautiful chalet style hotel several kilometers ouside bustling San Sebastian. We met 2 of the 3 brother/owners David and Jesus and they were very personable. Ample free, safe parking. Ultra clean. Great breakfasts. Spectacular mountaintop view of city and Bay. Need to be careful using a GPS to get there. One road in is very good. Back road is steep and narrow.
staff very friendly. Room basic and not roomy but fine and great sunset sea views. Good value riojas at the bar. Nice grounds and pool. need car ...no real complaints. Very happy.
The hotel lies on a nice location on a mountain outside the city. The quality of the restaurant is poor.
Nice bathroom, seaview and lovley Gardens. Needs updating. In its day would be very good now ready for face lift. Pool was not looking too good.
Nice location with the city and sea overview.
The sea view from our room was amazing and it was in a nice and quiet surrounding. We asked for one king or queen size bed but it was 2 double beds put together which was not what we asked for. There were no complimentary drinking water provided in our room nor were there complimentary coffee or tea facilities.
Good position,pleasant staff We stayed here beginning of October and the hotel looked and felt like it should be closed our bathroom had damage to the taps which had been glued together, leaving sharp edges (not 4*)
Too few staff
the view distance from centre
I like the view and tranquillity of the place restaurant was quite poor
The location is beautifull with a wonderfull view on the bay of San Sebastian
Not called the Mercure San Sebastian. Change your website
The view from the balcony over the Playa de la Concha was really beautiful and the hotel was great value for money. The staff were very helpful and the room was definitely 4* standard. Overall a very nice break! As the hotel is up on the cliff overlooking the bay, you can expect to pay 10 euros each way to take a taxi to the old town. Even though we had a hire car we were advised by the hotel staff that parking in San Sebastian is quite difficult so we ended up spending quite a lot on taxis.
Fantastic views. Room, breakfast. Dinner over priced for quality.
A wonderfully romantic, old-world hotel, with the current luxuries of the modern age! The Mercure Monte Igueldo is set in what must be one of the most beautiful locations in the World. The views from the Hotel are truly breathtaking and the price just can't be beat!
The whole experience was superb and we'll definately go back soon.
San Sebastian is a beautiful town, and not too expensive. Beach, Tapas, Beer, al relatively cheap it costs around 2Euro everyday just to get too it, if you rent a car there is a toll, and if you take their cable car, there is a toll.
Views oif Playa de la Concha are gorgeous Room service unavailable out of restaurant hours.
Location was near to the sea front and our room had a sea view from a higher floor. Out of nine hotels booked with you for our trip around Spain this was the only disappointment. Very old and tired and extreemly overpriced in comparison to other hotels.
very good location and excellent room plenty of space and view of the sea, also quiet which was a bonus so close to the centre
Great location off La Concha, easy walk to la parte veija and a wonderful view of the water. Staff was helpful in the small instances I needed them, bed was comfy, jacuzzi was very nice, room was great. Would not hesitate to stay here again.
The location was very central. There was no tea/coffee making facilities as was listed,and I was refused these on request unless I paid. The room was slightly small and I had to ring several times to get an iron, more hangers for wardrobe (simple requests). We were charged 15 euro per day for parking although not told of this at check in, breakfast was 15euro each. All of these little things add up and our bill at check out had gone from 500 euro for 4nights to 635 euro.
Valet parking was well worth the price. Location was good.
Good central position Wanted a sea view room
stayed at junior suits which is not much price diffenent. wonderful view on top floor and amazig room! had great time.
Good location! Quite overpriced, including the parking (€32 for 1 night!) Some parts look a little tired (elevator etc).
great location and fantastic view of the bay from our hotel window (we paid for view and really got it!). Handy parking directly below hotel (not cheap but easy).
beautiful view over the beach and bay, comfortable and clean, quiet
good value for money.staff very helpful .room comfortable. I would stay at the hotel again . location good.
The stay was short but one of the best experience. This is a true upscale Hotel with everything you would expect from it. May be the only one in San Sebastian where you can park your car and walk to the very heart of the city in just 20 minutes. I will come again to Villa Soro, for sure.
It was a beautiful hotel, quiet location, very good beds & bathroom, friendly staff, absolutely one of the best hotels we stayed in during our trip in Europe.
the staff were extrenely helpful and the hotel is a delight
Lovely ambience and kindly staff. Classy atmosphere which was also homely. we enjoyed it.
the staff were always happy to help in any way they could.
Very clean & professional
It is a fantastic hotel! Very charming, cleaning and the whole atmosphere is very good. I would like to coming back on day!
The staff was charming and helpful from ideas for dining in the area to sightseeing tips. We found the ambiance and decor equally satisfying.
Lovely quiet hotel.Excellent staff. Large comfortable bed in large comfortable room. Air conditioning excellent. Convenient location.
Beatiful 1800s Villa restorated for Hotel.Free Parking. Free breakfast served to your room. Minibar softdrinks are complimentary.. Reception is incredibly helpfull. You can see the pictures of the Hotel in San Sebastian section of my blog www.geziyorum.net 20 minutes walk to town. but worth it...
Excellent hotel, friendly staff.
nothing special just a good hotel and easy acces to the city by bus none
Very comfortable beds, modern design. The room was quite big with a balcony and good equipped. Very small parking - private hotel parking costs EUR 12/night. Hotel located next to a noisy street. WIFI extremely slow. Floor panels make it quite noisy. Poor breakfast. Almost no restaurants in the neighborhood (none with english speaking personnel).
Very comfortable and although not in the centre of town the public transport was very efficient and easy to use. They also had bicycles for hire.
Beautiful, peaceful hotel. Out of the centre, but only 6Euros in a taxi. Would definately recomend it and use it again
not a lot. Although we booked and asked for a double room,we got a twin and had to change rooms after a night(staying 2 nights). Location is poor. city centre only reachable by bus or taxi. too far to walk. Parking costed 10 euro per day but the hotel should inform its guests before parking the parking the car, not after their stay! Breakfast is basic,although breakfast staff was nice.Rooms are dated and not worth 4 starts at all! price is definitely too high for services offered, NH hotel is situated better and looks a bit better.Go there instead I'd say,,,
The room itself was very comfortable, big, the hotel was very quiet even though it was on a main road. Very efficent bus service a the door.
nice reception staff too far from the beach
The room was quite big, hotel personnel was rather nice and polite, room was cleaned everyday, bus stop right behind the hotel Location is horrible, far from the beach and the city centre. It might be 1.2 km to the beach by straight line, but the road makes turns, so it takes at least 30 minutes of fast walking to reach the sea. In spite of being far from the centre the place is very noisy. The hotel occupies just one staircase in the building, thus there are not much facilities. No restaurant in the hotel just a bar which closes at 11 pm and since it is not a city centre it is hard to find a place to eat with english-speaking staff nearby. There is a strong smell of the cleaning agent in the rooms and corridors. To summarize the price is too high for what you actully get.
We used the hotel as a stopover on our way to Portugal. The hotel is very easy to find and has a secured parking. Several restaurants etc. are within walking distance of the hotel. We had a room which could be joined together with the room next to it. This made our room somewhat less comfortable because our neighbours came back in the middle of the night and they were rather noisy.
Beautiful grand building one road removed from the beach. Very friendly staff and the twin room we were in had two double beds and dual aspect windows looking over the sea and the mountains behind. We didn't eat in the hotel so can't comment on the catering. Nothing... all good
Would be good if they had a kettle
The display extraordinary art works to please the eyes of the guests. They have enough parking lots in low season, but not enough for high season guests.
The staff was very professional, courteous, and helpful. The location of the hotel was close to the beach. No
Warm friendly welcome. Nicely furnished rooms. Good value for money.
Comfortable, breakfast not up to much. Breakfast.
The resturant was very good value adn the room were lovely and clean. Staff very helpful
Ease of parking, friendly staff.
It had a great location: not far away both from the train station and from the beach and for a single room, my room was quite big and even had a cosy balcony. As most houses in Spain seem to be, it was a bit clairaudient.
it was a overnight stay but we found the town bizzy with plenty of bars and coffee shops
The staff were very kind and helpful - the value for money in the restaurant was excellent and the food was generally superb. The rooms are spacious and the free wi-fi made a real change from having to pay through the nose for this service, The free sauna/gym/jacuzzi were also a major plus point. Non-Spanish speaking travellers should be aware the staff spoke very little English and the people leaing the bar were very noisy on one night of my stay.
Great staff. After I checked out, I left my passport in the front desk. The guy in the front desk was nice enough to run after me and give me my passport. Also, great price for a beach front hotel.
Good spot. Perfect location. Overpriced breakfast. Better to breakfast outside the hotel, cheaper and with more quality. Also a little bit noisy.
We absolutely loved our stay!
Every employee was approachable, helpful and friendly. They gave excellent recommendations on sites and restaurants. Definitely gave the personal touch. I would highly recommend the hotel and would definitely stay again. We were celebrating our 20th wedding anniversary and were fortunate enough to receive an ocean view room; it was romantic and perfect. Hotel rooms are clean, very well maintained; our room looked freshly painted. Location is great; short walk to old town along a scenic sea wall. nothing; it was top notch.
Great location, friendly staff, very comfortable!
Great relaxing hotel with fantastic views over the bay.
Nice romantic interior, very clean, good breakfast Not very friendly at reception, lots of light in the room, not able to shield with curtains...
The location and the view were excellent.
Fantastic view from balcony, great location, lovely town.
The location is perfect, just in the center. The noise of the doors. The lift as well as the doors of other rooms do a lot of noise when closing. Is an actual issue for the weekends as everybody has very different schedules and that makes all the nights very difficult (almost impossible) to rest!