We booked the hotel because we wished to stay in a traditional mountain hotel for a good price. For 60€/night we were given a room with a balcony and a mountain view with shared fascilities and three beds+baby cot. The room itself had seen better days but it was clean and comfortable. Breakfast buffet was included and was a real delight. What we, however, enjoyed the most was the friendy, pleasant, easy-going and helpful staff at the reception. It sounds like a cliché, but we truly felt welcome. Once all the rooms have been redecorated we probably will not be able to afford to stay in this hotel anymore, but the hotel will be a treasure if they can hold on to the people working for them! Of course having your own bathroom would be preferrable to sharing one, but for this rate it was just fine.
Great place - near mountains, awesome sport activities. Wonderful breakfast. About hotel everything ok, but stores in sussy do not work after 19 and on Sunday, you need to remember about it.
Very centrally situated. Good, varied and wholesome breakfast. Public areas are now completely renovated. Staff very pleasant and helpful. The room was basic with old furniture in dire need of replacement. Bathroom door was broken and lack of paint allowed woodwork to be seen. The bathroom window doors had one pane broken. Roller blinds could not be lowered. My wife cut her hand trying to open the window door to the balcony as the thin glass gave way. Because the roller blind in the bathroom could not be lowered one had to shower and use the wc without any privacy from the building opposite. The swinging door separating the lounge from the corridor leading to the bedrooms had one window pain broken. Main entrance door lacked varnish and gave a bad first impression.
A lovely and easily accessable hotel in the Alps. The breakfast is rich. The staff are helpful. Nil.
It was inexpensive compared to the other hotels in Engelberg and it was right across the street from the train station. The hotel has not been maintained very well. The room smelled because the carpet and draperies were dirty and old. The furnishings were old and beat up. The hotel needs to be renovated.
The staff were extremely friendly and although the overall hotel is a little 'worn' it was extremely clean, comfortable and quiet. For what we required (sleeping space for hiking in the mountains) it was perfect - no frills but no fuss either.
Front desk heklpful and friendly; nice simple clean rooms Cashier had wrong buffet sign out (foreign language and we could recognise nothing on menu) and noticed mistake after we were served. She just flipped the sign and expected us to pay a price we never would have paid for the buffet. She didn't get it.
The location of the hotel was ok. The personnel was very friendly The rooms are old and depressing.
Friendly & helpful staff. Breakfast is good. Right in front of train station and free coach to cable car station. The floors in our room and the corridor are rather squeaky. Hope they can do something about it.
the view out from window was magnificient bugs/insects on the wall and bedsheets
Friendly and efficient staff. Breakfast was average
incredible views and comfortable rooms ..hotel is located at the central place just near the railway station
Awesome!!! the staff are great, made us feel so welcome! we loved the theme/style of the hotel, the owners are clearly snow/ski/nature lovers! the location is simply beautiful. definitely stay again!
Extremely friendly, helpful and accommodating staff. Very convenient location.
excellent room, hotel close to all facilities.
Good food, if you dont count the christmas eve who had a taste of ikea.
I didn't like the fact that they only cleand the room once and didn'ty took out the garbage, also there weren't enough soaps in the room.
The hotel staff was extremly friendly, eficient and helpfull.
Free secure motorcycle parking, good breakfast and dinner
Nice location, friendly staff, good restaurant. Good value for money.
everything, the road was closed, so we arrived at 12 midnight, they did not mind waiting up for us and also made us something to eat and drinks, rooms where great, highly recomended to anyone
It was a disaster.My wife and I drove on the very steep mountain, narrow roads and its very far from the autobahn.Very disappointed won't stay there again.Accommodation was poor with regard to the cost we paid.
Staff were very welcoming and helpful Lack of car parking
The hotel staff were very friendly and thankfully spoke good english as my german is poor. We stayed in an apartment which is located a short distance away to the rear of the hotel, with its own underground car parking space. You can then use the hotel restaurant if required.
Nice staff, good food. On a busy main road and lots of traffic noise late into night meant we didn't get a lot of sleep. Also bar terrace was directly below our room so noise from patrons was very loud.
We felt extremely welcomed, the owner and staff were very kind and accommodating. These people know how to look after their customers. On arrival there was a problem with the room, it wasn't the type we had booked. They went to great lengths to give us different options and make sure we were happy with it. The food they offer is superb, made with local produce and you can taste the difference. We would have stayed a few more days if it wasn't so expensive. For this reason during this trip we spent most of our holidays in France and Italy and kept our stay in Switzerland to the minimum.
It was in a good location Very spartan for 150 CHF a night
Nice hotel and rooms.
Clean, well located, a nice stop on the way to the south. We feel far from thetraffic and the journey, but being so close to the motorway (5 min only).
We just satyed one night, then travelled towards Italy. The hotel is simple, clean and situated in a very quiet town with some amazing views.
nice place with good stuff. A little bit far from Stans. 10-15 minutes by car.
Very clean rooms, close to the highway so good address in case you are on your way to another destination. Close to Engelberg, which is nice to visit. Good rooms with enough space. Good restaurant. Not enough bread at breakfast, once they were finished there were no new once (e.g. croissants). Diner is very good but a bit high priced.
the location was not good at all .The train does not stop at dorfli station if "request button" is not pressed. everytime you have to be careful while getting up and down at this station.Not a single shop around it.
We really liked the location right on the lake and how quiet and peaceful it was. The only thing we did not like was the fact that the hotel was not completely non-smoking.
Great staff :) great location best spot and hotel in europe
Amazing location with beautiful view. Totally overpriced and overrated; doesn't deserve a 5-star classification in my opinion. The room was small and not particularly attractive, and had what was the most uncomfortable bed I've ever slept on; it was like a board. Unfortunately, there was a wedding taking place the night we were there, so we heard loud music until 2 AM. The breakfast was pretty chaotic and disorganized.
The hotel in general, staff and position of hotel. Hve stayed here 5 times in the past 4 months. Would not think of staying in any other hotel in the area. Nothing
Beautiful view, fine service, charming room. The best in Central Switzerland. All in short walking distance
I really enjoyed the treatment and the kindness offered by your personnel during the dinner in hotel's restaurant on the lake front. The way of welcoming at reception on the first day was a bit bewildering as the reservation was not in the system. Secondly, smell of cooking can be felt heavily during and after the meals in the hotel
The location is great. The hotel staff was very gracious and professional. The price is painfully high. The room was a bit spartan. Lack of in-room amenities such as coffee, iron/ironing board were inconvenient.
We have booked this hotel after reading the reviews on this website. This is indeed a very good hotel. The hotel staff was wonderful. The view was fantastic, the room was clean and quite. We had a very, very nice stay. We will come back.
location and facilitioes, its superb no
location, absolutely beautiful place at the lake The hotel is at the waterfront, but our room had a view to the yard with the roof right under our window. We were quite dissapointed, and we would prefer to pay more for the lake view. Unfortunatelty this was not specified during the booking
just views. It was awful. restaurant was so busy. staff was unkind. There are a lot of group tourist. I was unhappy. to find hotel was so difficult.
Good situation, nice view, big breakfast, proposing many activities Small room but still ok. At restaurant no possibilities to sit on a 2 or 4 place table. Only big tables for 10 people.
The hotel staff was very nice and helpful. They made my husband's birthday very special. There was always something going on and they did their best to entertain their guests. The all inclusive drinks were horrible. You had three choices, white wine, red wine and beer. We ended up sticking with the beer because the wine was disgusting. The food was great two out of the three nights we were there. All the food was served buffet style and you shared your table with other guests. We met some great families but there was no intimate dinner time. Our ski guide was very nice but was not accommodating for beginning skiers. They make it clear they are not a "ski school". It's obvious they want to ski the more difficult hills than show the easier beginner hills. Therefore, If you are an experience skier you will have a blast but if you are still learning, you should stay away from the ski guide.
Corridors and bathrooms are clean but a little too shabby.
The food (buffets) were good quality and good value. Excellent view over the town to the mountains. The lift facility right from the town to the hotel is very handy. The room was very basic and the en-suite shower/washbasin/toilet really needed refurbishing. Adequate for a week's skiing, but not a room to spend much time in.
smoking lounge the rooms are terrible. smaller than a tuna fish can! one light bulb in the bathroom. smallest bed ever seen. the staff is very rude. wireless only at the lobby. low quality breakfast.
the front desk was very helpful, the room we stayed in was particularly quiet away from the rest of the hotel and even though a very small room, had a nice view of the mountain the breakfast buffet quality was good, but the other meals were buffet steam table type, cafeteria type food.
Lively hotel - lots going on Booked two twin rooms but on arrival had one large four bedded room, wasn't suitable but hotel was full. Did give some discount but only after asking and would have preferred the rooms we booked.
The location, the sauna, and the price
The Hotel Terrace has a great view, and the trolley made it very easy to reach town.
Good location out of the centre of town. Room had a nice balcony to enjoy the mountain air and for a permitted smoke. Does not take American Express.
A good stay, friendly people, very helpfull, nice place, good beakfast, parking, free internet WI-FI, budget friendly, very nice room ! No
I staied this hotel 5 nights. Facility and service is not bad. But front manager is not professional. When I check out, they bill me more than 1000 SFR than I resrved. To solve this problem, it took more than one hours! I use many times booking.com, but I've never met this kind of problem
Full equiped room (inc. kitchenette) in a convinient location. Breakfast was generous.
Good Hotel outside Paris. Take the rer to downtown. Rer vey close to hotel.
Peaceful atmosphere, homely feeling,friendly staff and owners -None-
Excellent hotel rooms were clean. Hotel is just walking distance from the Railway station. Break Fast was good & unlimitited as well.
The staff were very attentive to us as a family with 2 young children and this was appreciated. The family room we booked was perfect and allowed us to eat early with the children in our room and also enough space for the children to play and for parents to relax.
Close to skiing, nice spa area Poor brakfasts, no possibility to eat dinner
It was a beautiful room And the view and the owners very friendly and made us feel at home we will be back
The staff were excellent , extremely helpful and courteous , went out of there way to make you feel welcome Pillows ( if you can call them that ) . Shower head was useless
Horrible and a highly overpriced hotel.. No services, no coffee maker in a hotel room rated 4 star. Also staff very ineffective.they charge05 francs for a bowl of hot water to sterilise the childs spoon. Everything.
good sauna facilities
The staff was extremely friendly. The location is perfect, right in the center, with the ski bus in front of the door, ski school office and information center across the street, nice restaurants and a supermarket nearby. The swimming pool and wellness are perfect. We will return ! With our dog - he liked it too :-)
Booked a superior double room located at upper floors with excellent views over the mountains. Excellent location, ski shuttle in front of the hotel, fair breakfast though under a 4-star usually offers and a little bit overpriced but overall good hotel.
The hotel is located near the town center and the ski bus pick up point. Very good breakfast facilities in the morning. Apart from lack of follow thru on promised adjustment of room rate for kids, the hotel has only one PC in the lobby for internet access. This is clearly not sufficient for for potentially 150 plus users.
Staff were very friendly, especially in the dining room. Very tolerant of children Cleaning staff could have been better
The bed was very hard and uncomfortable
breakfast,friendly staffs and location sauna should be separate between man and woman.
We liked the location and the breakfast.