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Nice staff, free internet acces. equipment and furnitures of rooms start to get a bit old. Anyway you can sleep there very well.
it was a nice hotel and it was a very pleasant staff always ready to help and serve
The price, the private car park, the proximity of a supermarket. I got a smoking room (though I did not want one), it is quite distant from the station, the wifi was not working very well (could be because my room was at the end of the corridor).
Friendly staff and good affordable meal
Everything was good.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Great value for money and shuttle to airport excellent.
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Helpfulness of staff
The hotels proximity to the airport Lack of parking
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
It was very beautiful new hotel. Hotel staff kindly told me many pour questions in English.I could relax so much. It is located in Darmstadt downtown, and near Machilda hill. To the station, It takes 20-25 minutes by walk or it costs about 10 Euro by taxi or about 1 Euro by bus. Good location!
Centrally located brand-new structure, with spacious and modern rooms, very comfortable mattress and bedding, clean bathrooms. Delicious food and great service at the hotel restaurant.
liked the location some of the design features were good no tea/coffee making facilities in room.glass partition between bed and shower. wet bathroom floor when shower is on mollers not open till 9am on a sunday - should be open earlier for snacks and coffee. insufficent lighting
Very friendly and helpfull employees. Nice, clean and modern bedroom. The food is delicious and a faire price.
Very friendly and efficient staff. I kind of missed a minibar with some night snacks.
Excellent and comfortable
Free drink at check in Price for breakfast much too high
Staff was super nice. We even got a voucher for a welcome drink. Easy quick check-in.
Great mattress, air con saved our lives, quiet at least in the back side very friendly helpful staff Bathroom a little cramped - door blocks toilet, and toilet flush button behind seat. It's a 4 star hotel-shouldn't be this way.
Nothing to really comment about other than it was close to my office work place. But this situation was unique to my situation and not for all travelers. The rooms was small for the price I paid for a 4 star hotel USD $---/nite. The location was not the best and the parking entrance through an auto elevator that is so narrow that you fear of scratching your car when entering the elevator to park.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
It's Location - near to airport and near to Motorway Limited food choice for dinner
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
comfort of room, availability of computers and restaurant
everything ok internet
Quiet, comfortable room No in-house fitness center.
Too expensive. Access to internet should be included and not cost 15 euro - unacceptable.
I don;t think that this hotel in Darmstadt could be rated as 5 star hotel...may be the one in Frankfurt?
Quiet, comfort, nice balconi, chocolate that waited for me on the pillow! The electric lights are too week, at night the room is dark.
bad ventilation in bathroom, and hard to get key for locker in sauna
The hotel was excellent, all the facilities, the staff and the minibar was excellent. A special thing to mention is the breakfast, which is very very healthy, I would definitely like to visit it again.
Excellent Room, Excellent Hotel - Highly recommendable - Good Restaurant, Easy Internet Access noisy bathroom! Tabs for water would also not turn off properly
Location by main train station in Darmstadt is excellent In my opinion, this hotel simply does not meet the standard for a business hotel. The staff are not well trained or courteous, there is an absurd amount of nickel-and-diming charges (ex: charging for internet access), and aside from a pool there are not many facilities for guests to use. Definitely would not recommend for someone staying in Darmstadt.
no hot water/coffee-making facilities in room
Very polite personnel and also very clean rooms. Also they are helpful and the condition of the Hotel is very good. With these rates it was very annoying that there was not any kind of free internet connection. The only possibility was to pay 10euro for 60 minutes of internet connection..... and more if you need more time. In 2010 10euro for 60 minutes Internet they must be joking...
Pleasant room, great bathroom. Very clean. Friendly and efficient staff. I will probably return to the Ramada.
It is a nice hotel, almost a family house. Functional, near to the city center.
A nice central hotel. Clean and tidy. A smart dinning room that was absolutely spotless. There was no fridge or tea/coffee making facilities. This would have been highly desirable with the very hot weather.
Lot of noise from traffic
A very decent place to stay, room was spacious and clean, and had a good -sized fridge (there was also a hotplate but strangely no crockery or utensils!). The staff were polite and helpful, and the hotel is well situated for the clty centre.
Excellent service. Very responsive staff. Good breakfast. Quiet room at extra charge. Internet at extra charge. Breakfast not included in room price.
the comfort of the rooms the excellent service from every member of staff we were made to feel special something you dont get very often nothing at all
Location and staff Would have liked to have a coffee pot in the room
Friendly welcome, competent staff. Room was cool, bedding was not warm
Clean & nice Nothing
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Good breakfast No free wireless internet, though listed
Quiet , close to airport / train station
The boss jack is a wonderful person, and friendly.
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
the staff;location;excellent breakfast
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
It was a buisness trip and I visited an exgibition and met friends.
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
Great location and low room rates. Wish there were more hot options for breakfast.
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
confort and shuttle between the airport and the hotel nothing
near airport parking charge, Wifi only at public area
If you need an overnight in Frankfurt! This is the place!
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
Nothing Over priced -this would be my absolute laste choice if I needed a hotel in the Frankfurt airport area.I have been using Steigenberger Hotels in around the Frankfurt air port for the last 30 years and this was the worst.
Staff were very friendly and helpful, and the room was comfortable. Some of the ecoration is a little 'tired'
Very professional and friendly staff.
The fact that it only lasted one night.
I felt very safe and at ease using this hotel, very close to the train station allowing a 20 min train journey to frankfurt city centre
Everything was wonderful! Nice location, close to the train station. Steigenberger has more than one location. I got on the one to the Steigenberger Airport and had to be returned for another bus. It is easy to get a couple of them mixed up.
Good Location no a/c, very loud outside & above
The hotel was a reliable business choice during Messe Fairs. Convenient metro gets you to city inside 30 minutes.
Keeping the promises that were advertized
My wife and I like the convenience of the shuttle bus from the airport to the hotel - and back. We enjoyed the breakfast.
It was close to Train Station They should also have information about group fare for trains etc.. at the hotel
Bathroom was clean and nice, wall paper needed to be changed
Nothing Staff was surprisingly cold and indifferent; not helpful
room service excellent
Comnevient location. Noise from passing trans all through the nigh was not conducive to a good sleep.
There was a bad smeel in all the floor from the elvator to the room door and especially in the room, where the smell from the toillett was very bad ; I was forced to have the window open ...
It was in a very industrial part of the city and near the train tracks. Staff was friendly , rooms were decent.
Guys at reception outstandingly polite and professional tried to park in front to unload baggage (loads of, am female and no body builder). Was mobbed by managment.
I very much enjoyed my stay and found to staff to be very helpful with regrards travel information. I aslo found the rest of the hotel facilities to be of a very high standard. No not really.
The employee were very helpfull, nice food. The internet and brakfast had to be paid separately and were very expensive.
The exceelnet serviceand the silence in the room no
Relaxing atmosphere and an excellent buffet breakfast
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
Proximity to Frankfurt Airport.
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
Everybody was very nice, and especially the barkeeper I had a good night.
the location in the center city it's a charmless, somewhat ugly building. The only soap provided is bodywash. We had to buy a bar of soap.
Great location. Breakfast excellent. Liked the coffee and tea making facilities in lounge area.Will use this hotel again if we return to Darmstadt.
Clean, newly refurbished room with modern decoration, comfortable bed and good bathroom.
This is the second time we have stayed here. No complaints. Efficient and very polite service. Excellent breakfast.
Good central position Looks grim from the outside - above a car park
business, shopping No
location, standard for price, breakfast
friendliness of staff The entrance looks a bit poor. Once you take the elevator to the Lobby (3rd floor) everything changes.
central location Double bed was not really double - instead it was twin beds
Front dest spoke english. Breakfast was delicious. If they ran out of eggs, you can ask and they will make more for you.
Food was great. E-Mail access appreciated. Staff helpful.
Good staff, Quite location, very large room
Good staff, warm furnishings, appealing inside not outside basement rooms no windows it what they sold you, thing of the past, smoking not controlled well makes it unpleasant for the non smoker
Staff extremely helpful Difficult to get l;uggage from carpark into hotel. A luggage trolley would be helpful.
Kind and friendly atmospere, good food, location
Service oriented, Clean, good value and well organized, -well thought out details. None
Staff is ok My room was under the roof. The temperature was 30C or higher within the day and at night. No air condition, no air movement. I left the chocolate bar and when returned in the evening it got melted. Maybe my room is good at winter season. No toothbrush and slippers.
Very clean place and great stuff! They even allowed me to check in earlier for no extra fee. The location is great if you are in and out of the airport. Otherwise you will have to walk for a good 20 minutes to the nearest train station. The rooms are not the biggest, but for the money I paid it is more than enough.