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The space between bed and sideboard for the TV is extremely narrow and difficult to go through, specially is another person is around.
The hotel room is spacious & clean. Just a few mins walk to the shopping street. The breakfast variety is good & foods is delicious! It's my first stay in Hotel Fenix & it leaves a good impression to me. I will definitely stay there again if i go to Andorra.
It was super quiet.... There was free internet at their business centre, which was a nice little room off the lobby. They also had a nice breakfast room with a very good breakfast There was a chef to take individal bacon and eggs orders. The exorbitant price of the parking.
Price very interesting. Good location, accommodation for double room superior with breakfast.
It's location in the shopping district, parking (and very nice helpful people in the garage), nice layout , modern hotel, some quirly design features - overall from a physical point of view, good Staff attitudes were poor - Receptionist on phone when checking in. Kept waiting. Poor attitudes in Dining Room for evening meal - rushing diners out. On the other hand, staff at breakfast were a complete contrast - polite, welcoming etc.
Good attentive staff, excellent breakfast choices Very hard beds
Cleanliness of accommodation and good breakfast facilities In Andorra there is not yet a smoking ban so even though in non-smoking room, tainted by smell of tobacco. Limited parking at hotel and expensive, cheap public parking reasonably near though.
Very good position. Parking a bonus
Good facilities but few staff. Staff were not friendly.Food very expensive.
Modern, quiet, secure parking.
big conortable room, bed and bath accessories I do not estimate this hotel in 5 stars
huge room, lots of space, nice veranda, good breakfast. I liked the in-town parking service, very convinent. The GPS corrdinates given on the site are wrong!!! They made us climg up the mountain. When we tried entering the street address the GPS again led us in the wrong direction (into the village). I would add driving directions to this hotel. Also, a bigger sign on the entrance coming from France could be very helpfull.
good view, good staff. wireless access do not reach all rooms
The hotel was luxurious, albeit, probably due for refurbishment, e.g. marble floor in bathroom, starting to crack in places,bathroom washbasin and bath starting to show signs of age but all spotlessly clean, Extremely spacious and clean, including large balcony overlooking town. All facilities superb. Did not personally like Andorra, too busy, too much traffic noise and so much building work going on, would not be an ideal place for a restful time, but for a shopping break, ideal.
Wonderful, one of the best hotels in Andorra. Perfect service. Located in middle of the town. Rooms made by designers... Everything allright.
Friendly staff & hotel in central location
The retaurant was very good and the room quiet and very comfortable
The staff were very friendly and helpful, the room was comfortable and the restaurant was excellent.
Really well-designed rooms, nice lobby, staircases etc. Helpful personell, very central location. Comfortable everything! Impressive facilities E.G. top-line tv and dvd, jacuzzi. Overall unforgettable stay! Request for a non-smoking couldn't been satisfied. Good restaurant, but not as much gastronomic as it pretends to be. Hotel's fasade and logo placed outside have to be re-decorated to match the interior's standards.
All the amenities in the room, the cleanliness and location.
It was a very central location We thought it was more like a good 3/4 star hotel.
The reception staff and restaurant staff were excellent. Even though we had some language difficulties (English), the staff tried their very best and made our dinning experience very pleasant. The food was also very good at a fair value. The room was very pleasant, clean and comfortable.
Good location near andorra la vella centre and shops, free wireless internet with relatively high speed. Modern designed breakfast area and nice breakfast. Our room did not have soap,we used the bath gel instead but it was only one available so we finally did dot have bath shower to take a bath. Generally speaking on this issue, too few bath amenities. The room was too warm and too small. You can not live in such a small room for many days.
modern room & bathroom, good location, incl. breakfast, possibility of dinner, parking in neighbourhood at lunch/dinner, menu à la carte is not authomatically presented , poor wine card
The hotel is new. It offers nice services as free WIFI access and the emploees are so kind. It´s perfect.
Large rooms! Great breakfast! No parking! Bad hotel sinalization, almost 1hour lost to find the hotel!
the locality no
The breakfast! Maybe the rooms are a little warm (central heater)
Central location. Non cooked buffet breakfast was good Beware of the cooked breakfast, it was soaking is oil and poorly presented, avoid!!
comfy bed not many sat tv channels, no room service after 9pm
Size of the room - we weren't expecting a suite so were very impressed that we got one! Very accessible location. Well stocked bar at very reasonable prices. No bottle opener in the room
We had to move room because there is heavy machinery just across the road making a lot of noise (8am).
Spacious room, good rate, excellent location Nothing
Large Room and location I would never rank this hotel as 5 starts. It's a basic 4 start hotel.
Awfull smoke odor, could not sleep all night because of it (and yes, this was a non-smoking room). The sofa bed (4-room configuration) is of very poor quality, I don't think an adult could sleep in it reasonably. Our children (under 6) were ok, though.
Free internet access.Excellent location in the centre of Andorra la Vella.Spacious room.Excellent hotel staff.Very clean room Expensive parking.I asked queensize bed & i had two twin beds together so i didn't have a good sleep.
not internet access in the room
The service level was very good. All the staff we spoke with were very helpful, although on one occassion the order was completly misunderstood. I thought the car parking charge was quite expensive, in relation to what we paid for the room.
nothing oldest furniture
Comfortable hotel in a beautiful part of the world.
value for money it needs renovation
Big rooms, comfortable beds
Staff were excellent my only complaint was room 212 had no bath plug so couldnt have a bath after a long day shopping and I thought the swimming pool could do with a good clean We thought the price of the breakfasts were very expensive
most things were fine position couldhave been better described. parking difficult and expensive
location restaurant staff very efficient
lovely lovely hotel , very plush and comfortable too many road works , our sat nat could not give us directions so it took us an hour or so to find it , in the end we had to walk a while until we found it, regards brenda cotterill , i dare say it will be better when the road are fixed.
One of the best hotels I've stayed at!
To include breakfast in hotel reservation with "normal" price The prices of breakfast are too expensive
Their service is good. I have to go out early for trek, and they most willingly entertain my request amd prepare for an early breakfast. They also extended a little of my check out time, so that I have time to wash up after my trek.
the location was great and the price better when we checked in there was a used condom wrapper in the corner that was not thrown away by previous guest/cleaning service.
A pleasant stay in a clean, well run hotel. Hotel close to all amenities and has secure carpark. Staff very friendly. None
the breakfast, the location the price was in no relation to the hotel standard. this was not a real four star hotel. the hotel staff was very unpolite and lied regarding the parking - there is parking available in town where you do not have to pay overnight!
Good situation near to shopping area. You can go everywhere walking or by bus. Parking in the hotel, very interesting in this area where looking for a place may be a nightmare.
Proximity to town Dide not like paying extra for parking !
It was near to accessing roads to skii areas as strolls in the city. A bit narrow to access the car park
The hotel is well situated on the river right in downtown. Staff was helpful. The room was clean. The hotel is old, outdated and the services provided were dysfunctional (old and uncomfortable mattress, a/c noisy and difficult to control). The rooms are very small and noisy as the soundproofing is awful. Breakfast included was very limited.
very friendly and helpfull staff, great location I requested a non smoking room, but was put into a very smelly smoking room. Walls of the hotel were very thin and we were able to hear every word exchanced next door. Rooms were very hot and aircondition didn't funcion properly.
Good location with friendly staff, helpful with request.
The hotel has parking for the car, it has a big reception lobby and staff is nice I did not appreciate very much the room floor not having carpet and the mini bar was only replaced upon request
The hotel was central, very friendly staff, excellent rooms and dining room. Very enjoyable stay and would certainly use this hotel again.
Location. Too much cigarrete smoke. Even on non smoking areas/rooms. Furniture getting old. Some personnel at the reception lacks training.
Location - convenient to town centre
Cleanliness, internet facility, parking, safe in room. Pillows awful. Electrical motor starting up at about 05:00 every morning followed by a continuous loud hum.
Central, clean and nice living room. Some staff were very poor formed. From the front desk of the hotel to the restaurant.
buffee meals garage parking but a little expensive should be about 11 euros per day/night all t.v. is now digital therefore the remote controle should have a button to change the language when available. most other european hotels have this.
Very large room , reasonable price for this season. 'Great buffet' price was very expensive in relation with the meals offered .
all staff very kind
Free internet access. The staff barely speak english.
Very central for all conveniences fabulous value for money. Staff 100% No complaints whatsoever.We are a party of four and we are all of the same opinion.
The location was excellent and the staff was very polite and helpful. In general lines breakfast was on average.
The central location right in the centre of Andorra. The co-ordinates in the 'How to get there' information made it ease with sat-nav. Additionally, the helpfulness of the staff, speaking English, in pointing out where we could park securely. No coffee making facility in the rooms.
adequat business hotel
The hotel is very well located and has convenient access. The staff at the hotel's restaurant was not polite and not very efficient.
This was a great experience for us. Convenient location, room was large and clean, helpful and friendly staff and breakfast was very good! N/A
The location is very good. Parking solutions around. The room was comfortable for a family. The breakfast had enough choices for all the preferences in the group - fruit, cereals, bread, cheese, etc. Because being in the main street it's a little noisy but until restaurants close.
The location was perfect for shopping, the staff at reception and at breakfast were most help full could not do enough to to make our stay pleasant. Car parking was a little tight down a narrow lane, ok for a small car large cars may have to park nearby
Breakfast Had to pay to use the internet
It was really nice hotel
A well-located luxury hotel and a bargain at the discounted off-season rate on offer. I liked the rather spare modernist decor of the room and there were some nice design touches. Unfortunately, a series of minor room service problems (dead remote controls, missing waste bins, a bed skating round the floor till we found its brakes, etc.) slightly took the edge of the experience for us.
the total atmosphere of rest,friendliness,extraordinary accommodation and excellent kitchen everything was fine
5 star luxury at a bargain price. Yay for off-season rates. Beautiful room with large balcony and view of mountains. Spa bath. Power shower. Electric curtains etc. Was too cold for outdoor pool but there is a beautiful indoor pool. Need to purchase swimming cap to use pool. Only 6€ though.
The evening meal staff was helpful and pleasant.Our room was great, but we were confused by the lighting controls. The breakfast staff was a bit unfriendly.
The setting and scenary is fantastic. Peaceful and beautiful.
Lovely, spacious room with great view and really great bath. Restaurant was also very good and the wait staff attentive. A 5 Star hotel should have down pillows...at least upon request!!!
Great location, great room design flies, mosquitos, moths, window was left open, not clean, missing robes, info, service guide etc. Spent 15 minutes killing off insects! Called front desk, little help
Very comfortable hotel indeed, an excellent place to go and get away from it all. Nothing
We were very pleased with the hotel and thought it excellent value for money. The staff were very helpful and the amenities first class. Service and food in the restaurant were also memorable We only stayed 1 night but would certainly return for longer if we could. The only problem was finding the hotel as we drove into Andorra and, understandably I think, found the streets difficult to negotiate and impossible to reconcile with our Google map. The hotel could consider printing clear directions with its booking confirmation. We finally found the hotel after running across street signs, which were very helpful.
The room was very specious, the accomodations were very comfortable, and the bathroom was exceptional. We wish we'd stayed there longer to take more advantage of the facilities. The location was great - more convenient than map suggested, not in the middle of the stretch, but a short walking distance away. Staff was friendly and responsive. Information about nearby restaurants was not extensive.
excellent large room, large TV, large balcony, excellent washroom excellent indoor pool and children's play area excellent lobby and outside Bar and outside pool and grounds free internet in the room with wireless keyboard - excellent!!!!! this is a excellent 5 star hotel - the best! excellent included breakfast in rate excellent location outside pool water too cold
The room was unusually spatious, there was almost excess of spaace. Just the bathroom itself could be a whole hotel room in many other Europen hotels.
The staff are very friendly. My room (606) was really large,extremly quiet & had a wonderfully comfortable super king size bed. Breakfast is great, a wide variety of well prepared food & an bundance of it. Well located right in the middle of the town with a taxi rank diagonally opposite to the right No fresh juice at breakfast only that made from concentrate which tastes like chemical
The location The non division between smoking and non smoking bedrooms.
Close to the downtown
poor breakfast for a high price!
The rooms were excellent and the staff friendly and helpful. The breakfast was excellent and good value for money. Would definitely stay there again.
Very good position in the center of the town on the main shop street. Very spacious rooms. Breakfast was ultimate. Was charged for breakfast despite it was free in my booking. Hotel parking rather expensive.
Centrally located, useful for bars, restaurants, sightseeing. Excellent shopping location. Very helpful and informative front desk staff. Easy car parking.
The Husa Centric Hotel has an excellent location at a major shopping street and is next to most important offices.
Very nice hotel and cenrally located. no.
The leisure facilities were wonderful and very relaxing after a 10 hour motorcycle ride in the mountains, the perfect tonic. The private underground on site car park was also ideal and very secure. The only slight observation was that the lighting in the bedroom was very dark with no means of adjustment.
Very centrally located, had a friendly front desk staff and a very good price. The parking was overpriced at 15 euros per night
Location and convenience Walls a bit thin and quite noisy when hotel was busy.
Nice place.Horrible parking.
Good location. There was no wireless
The hotel is really in the city center, easy to reach the shops. We had a car with us and the hotel garage was full, so we had to park cca 5 minutes away in the comunal garages.
Breakfast was good, location in city centre, parking right underneath hotel. We apparently got the "budget" room. Obsolete snowy tv, very poor light. Spa facilities only open at times that are no use to guests who stay only one night.
breakfast smell from cafe downstairs in the evening
Very close to city centar and nice comfortable rooms. Outstanding breakfast!
Room Space. Parking, small and difficult.
Doorman helped take scooter off the van, level entryway, elevators. Bathroom door was too narrow for my scooter, so I used my walker, but they do have rooms with a wider bathroom door. Classic hotel done in modern taste nothing
It charming entrance and welcoming smell of vanilla. Good location and the wonderful SPA to explore No dining possiblity after 10.30 pm
Great view of the city from the top floor. Just the price
Room excellent, Loby area excellent, short walk to shopping and very excellent restaurant, excellent service. My wife and I staid in room 510 and what we realized was that we could clearly hear the people staying in room 511, not because they were loud, as we could hear them even though they were speaking in a normal voice. This is not a complain, but just for you to know this, as it might be an issue regarding privacy. When you design the rooms as you have, then we think it would be nice if you changed the red lamp next to the sofa, as this do not match the rest of the design and also with one that works :)
Hotel was very good and no any problem. Atmosphere was good and hotel was very clean. NO
Location, cleanliness and beauty of hotel. Our rooom was extremely smokey with cigarette smoke that wafted up from the bar and it was also very hot in our room. Unfortunately the air conditioning was not turned on in the hotel.
wery nice hotel the breakfast is not 5 star , had a better one in 3 good 3 star hotel
The air conditioning was not working. Most uncomfortable. When complaining the next morning.....no one cared at all!
excellent breakfast. very nice changes made during renovation.
Nice rooms,clean, comfortable beds and bathroom The restaurant. People there was not serviceminded!
Hotel staff is very kind and polite, Wi-Fi Internet, Restaurant, Room. 1. Hotel staff doesn't speak English very well. 2. We had to change a lot of rooms because firstly our room faced to the road. It was so loudly that we coudn't sleep at all.
Excellent service staff. Helpful and polite. Gym was small and poorly equipped. The sauna and gym was co located which was weird
Room size... Wlan signal in our room (233) was not availalable except in next to out door. Parking under the hotel was very convenient but too expensive...
easy to find, close to parking, nice size room, no noise from the street, free internet, check in around the hour,
quiet yet central position beds not very comfortable
The breakfast was absolutely fantastic
Very central to shopping streets.
All a 4-star place should be. Helpful reception staff. Good view from windows that opened (thankfully). Good room Wifi. Room far too hot and a/c control didn't work. Parking not easy - entrance to public parking building 75m away not well-marked and little space to stop outside hotel entrance. Pricey parking, better to try for a meter nearby..
Fantastic location and exceptional value for money. Great facilities
The staff at the hotel, particularly at reception, were most polite and helpful.
Conveniently and centrally located, excellent service and restaurant (breakfast and evening meal), motorcycle parking nearby
Very beautiful building near to the main shopping streets and many restaurants. Very good breakfast.
very helpful staff, good parking system, location OK
The staff at this hotel were exceptional. The cleanliness of rooms was of the highest standard and the breakfast was outstanding. Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Otherwise this hotel would have been one of the top hotels i have ever stayed in. Hopefully they can rectify the problem as everything else was perfect Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Extremely hard to sleep unless you are a very heavy sleeper
Parking, location, price. Only the the thin walls and loud guests.
High quality of all facilities More accessible parking if possible.
really friendly staff, close to shopping areas
The location, the pool, the friendly and helpful staff. Noisy room towards the street. As there was no AC, we had to have the window open.
The hotel is pretty much where you want to be in Andorra la Vella - right where the shops and restaurants are. There's parking behind the building.
hotel staff offered 3 rooms for choice, nice breakfast at fair price.
Located just off the main high street. A good selection for breakfast. Nice spacious room with most facilities. Wifi did not extend to bedrooms so had to sit n the lobby/reception area.
Very comfortable enjoyable stay. Excellent breakfast. No we liked everything
Thoought the hotel room was far too hot. The hotel staff, apart from one, were very unfriendly didn't seem like they wanted to help with anything. Tried to book ski courses which they told us we could, when we went back to book they said it was too late and the booking could not be made. As a result of this we wasted half a day booking at the piste. They told us that the skating rink was open all day, we went to Canillo to find that it was closed so all in all we wasted two mornings through unknowledgeable hotel staff. We also asked if we could hire ski equipment to which the receptionist replied 'depends' and carried on working at her computer.
Excellent family accommodation
Centrally located, staff amiable and welcoming. Large living area with flatscreen TV, comfy small bedroom, and good sized bathroom made it perfect for an overnight stay in Andorra.
Very good location, rich breakfast, very large and clean room with two toilets, bath and tube, two king size beds, friendly staff. I recomend this hotel to every one. Not enought tourist information in English, hotel parking too expencive, but some of chipper public parkings near the hotel
OK, a litle problem parking to car.
Surprisingly spacious, clean and comfortable. Breakfast excellent Would have been good to have tea/coffee making facilities in the room.
This hotel with nice comfortable rooms and lot of space for a low price was an extra "highlight" during our trip in the Pyrenée.
Clean, Excellent buffet breakfast, Great Staff
Good location, with wi-fi, especially close to bus-stops
Location, size of the room One of the receptionist was really bored looking all the time, was difficult to get contact, steared at his computer, not very polite. The floor of the room was quite dusty when we arrived. Toaster would have been nice. The pool was closed.
Very nice staff, courteous and helpful. I know it´s tough when a customer comes in and doesn´t speak the language well. The staff were willing and able to speak English here and there. No airconditioning inside the rooms. The room was ok, and if you opened the windows at night it was cool but there is so much noise because right outside is a busy bar along with many many cars. Air conditioning would´ve been greatly appreciated as we would be able to get a better night´s rest. For me this is one of the most important things. To get a restful night of sleep. The beds are also quite poor but this is a 3 star so expectations are not high. Parking is another minor point. There is no parking.
Very good for the price - big airy room, great views, basic kitchen facilities. Covered parking available for 13 euros per night - useful in Andorra. Not the hotel's fault but Escaldes and Andorra le Vella (which are effectively the same town) are very busy, claustrophobic and traffic choked. If you want something more rural try Ordino or Massanes.
The apartment was spacious and clean. The swimming pool was not at the hotel but a ten minute walk uphill through a busy shopping area!!!!! The receptionist was extremely unfriendly.. When we talked about the pool she said that the exercise would be good for us to walk to it (it was 40 degrees) - we only booked the hotel because of the outdoor pool and i even sent a message on booking checking that it was open. We had to clean our own lounge and kitchen including sweeping and mopping floor. It wasnt the relaxing weekend that we wanted!
Nothing Verry Bad ther was no air condition. No swimming pool !!!! No pace foor car parking
Surprisingly spacious with more facilities than we were aware of. Well situated. Good breakfast apart from guests handling food. Didn't like attic room although it was adequate for a two night stay.
everything was perfect
Accessability to the city,the comfortable room and breakfast and the magnificent view from our room.The guest reviews are not always accurate. I view gusts reviews when selectin accomodation. There is one nationality that are more often negative on their hotel comments. USA so I tend to ignore those. The reception staff were very surley and not at all helpfull
the location is good for shopping quite central this hotel needs a refurbishment rooms are tatty,furniture needs upgrading, no Air conditioning, no tea and or coffee making facility, bed had holes in the covers and also all rooms are smoking rooms they have no idea that we are in the age of non smokers, evening meal in restaurant was basic and way over priced, breakfast was unorganised and basic.
Food was mediocre.
hotel is located in center of shops and very quiet place breakfast buffet was very poor. Can much bettter.
excellent rapport qualité prix pour un hôtel bien placé dans le centre de la ville excellente literie
Service was good as well as facilities. It's difficult to communicate in English as most staff 'only' speak Spanish or French.