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Friendliness of staff, quality of food and the interior decor were all superb and Quillan was a very pleasant town.
Room & location were very good Restaurant service was very slow (1 hour from ordering to delivery).
Having arrived very late in the early morning due to our unfamilairity with the French roads we were disappointed to find the hotel closed. We saw a phone number to ring but our mobile did not work in this area so we looked for another hotel. We culd not find one so we went back to Le Chaumiere and tried to knock to rouse soeone, but no answer. I heard some noise coming form a cafe down the road and went down there and in our imperfect French managed to get them to ring the number and they arrnaged to ahve the hotel open. We were very lucky that we fund someone who obviously knew the hotel manager and communictaed our problem. It was especially gratifying because we had been driving for telve hours and had our 4 year old son with us. I think they need to arrnage a night bell in case things like what happened to us occure.Otehrwise the staff were very helpful and kind.The room was especially comfortable and we could not fault it in any way. The location is excellent an dthe views form the wndown were lovely and gave a tatse of the area. We had bene looking for a hotel close to the mountains and close enough to the sea so we could spend at leats a day there which we did.
clean and comfortable rooms, great meal at the restaurant, great location to visit the region no elevator, room fridge does not keep items cold
I have stayed at this hotel before and standards were as high as last time the rooms are modern and first rate the breakfast on the terrace with views of the mountains is special and the staff are always friendly and helpful
Beautiful hotel, friendly staff. excellent restaurant Restaurant and bar opening limited in off season i.e. closed sunday to Tuesday
Super location for exploring cathar country, very helpful staff the food was of a high standard and good value for money
Fairytale castle, very small rooms, no air conditioning or fans available even though 36degree temps.... Arrogant rude staff who were very distant and would not engage in conversation, Argued and rudely refused to cook vegetarian food, Arrogant rude staff who were very distant and would not engage in conversation, or help with baggage etc, Waiter argued and rudely refused to cook vegetarian food, not in the least helpful.
The staff were wonderful and the evening dinner was superb. The maitre d was extremely helpful to my friend when she was having difficulty. The lack of flowers in the courtyard which would have added to the ambience we felt. Although the food was full of flavour it was not really hot enough when it arrived at our table. Older people do appreciate a cup of tea in the room.
The room was spotless The room was possibly the smallest room we have ever stayed in in any hotel. That was very disappointing
It was a nice quiet atmosphere, very peaceful for a short stay and a good centre for trips. The evening meal was very good and nciely served, but the menu could be varied more especially for those who don't eat meat. Also fresh fruit at breaskfast would be good.
Food was outstanding, staff were very attentive, hotel was beautiful, rooms were clean and comfortable. The only tiny negative point was the room was quite stuffy, we could have done with a fan or some air conditioning, but it wasn't a massive problem and we could probably have asked for one but didn't bother!
Can be hot in the room on hot days
Very nice Castle. Beautiful surroundings. Food is good too. Near Carcassonne. A bit expensive. There is not much to do in Couiza.
The Chateau was very nice, it is situated on the banks of the river Aude the rooms facing the river are fantastic. The meals and service were great although dinner was quite expensive but well worth it for at least one occassion.
The hotel was good value for money. The staff were very helpful and made no extra charge for additional secure car parking for a valuable vintage motor. The room was clean and the bathroom exemplary, very modern with every facility. The railway station was on the opposite side of the road, but there are only two trains a day, so not intrusive! No airconditioning, but not a problem so high in the mountains and a fan provided. Excellent hotel in house and several nearby, as are teh shops and town centre. Would stay here again. On a busy road junctions near traffic lights so traffic noise can be intrusive.
Convenient for visiting relatives in the area. The rooms were large, reasonably well equipped but the decor was dated. Parking was difficult in the street outside the hotel but free public parking was only a short walk away.
Nice and clean rooms, friendly staff No airconditioning- it was terribly hot and difficult to sleep as a result
Very enjoyable stay, staff very helpful and friendly.Room clean and comfortable. Would stay here again No
Good service, clean and homely room. Daily cleaned and good views. Unobrusive staff presence. One small complaint would be the lift that emmited a gas like smell.
Our room was lovely, but then we did have the family room and there were only 2 of us! View from the bathroom over the town was lovely. Private parking for the car and the precious bike was a godsend, but you must ask for it otherwise it's the public carpark opposite or the street. Just on edge but lovely walk through the streets of Quillan. The girl receptionist was very pleasant.Thanks for giving us the price of the room for being only 2 of us when it was a family room and destined to be more expensive. It was a bit shabby in places ( reception) (bathroom tiles) but a sit was only a little 2 star we forgave it! Man at hotel desk should learn to smile a bit more, considering he's meeting people all the time!
Friendly staff, convenient location. Responded to e mail booking request very quickly.
It's cuite a cute hotel, the rooms are excellent for the rate, and the staff are very helpfull and kind... I had a great stay...! :0)