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Good, modern hotel with friendly staff. The nearby village has little to offer but the hotel is centrally placed for exploring the area
Restaurant, rooms, public areas a very noisy Hotel bar, dominated by "non residents".
Handy, quiet location south of Madrid at a good price. Hotel easy to use for wheelchair guests. We have enjoyed two overnight stops at the hotel but on both occassions there has been an unpleasant smell in the bathroom of the disable friendly room that we use. Other rooms may be fine!
Room, breakfast and service. Location - slightly far from the attractions.
Its location for visiting Aranjuez and Toledo. Also nice rooms and comfortable beds. The breakfast served in the cafeteria. It was smokey from cigarettes and noisey from the workmen who came in for breakfast.
Inexpensive 4-star hotel with good restaurant. Location was too far from major tourist sights.
Modern quiet easy to get to No non smoking areas, including the restaurant
Dinner and Lunch, Room
smoking at the reception area.
The Restaurant The smell of drains in the Bathroom
Very good location a short walk from the station and just across a square from the Palacio and gardens. Central and close to restaurants etc. If we had known how much there was to see in Aranjuez we would have stayed for two nights rather than one. Totally recommend.
Excellent position, comfortable room, good breakfast, helpful staff Limited facilities due to refurbishment of dining room - a sense that this hotel did not offer such good value as others we expereinced
Great location, in front on the castle. Very big rooms. Good price.
No breakfast before 7am.
good location to amenities, had secure underground parking although very expensive, only stayed the one night as was travelling through. when we booked on the site it said only 3 rooms remaining but hotel was empty, no bar open, also outside across the square there is a resturant called Godoy that is very nice unless you have the specials offered by the waiter, we did and they charged us 168 euros for a starter.
Car parking costs extra!
The location of the hotel was right outside the Palace, shame about the residential building right next door that was covered in graffiti - we couldn't get our vehicles into their underground carpark as we have land rovers so we had no choice to use the on street carparking - which there was spaces to do but the area made us a bit cautious. To be fair nothing happened to the vehicles so all was well. A short walk away was town where we could get food and drinks, unfortunately the hotel restaurant was shut for the entire month of August so that was a bummer but its short term. Hotel was really gorgeous and I would stay there again though.
Staff welcome very professional. Room was excellent. Service overall was first class. Breakfast buffet was one of the best we have experienced. Hotel parking costs were expensive and unkown to us there was free parking available around the Hotel area.
Beautiful hotel & room - everything absolutely impeccable
Very efficient and noiseless air-condition - very good. Rooms are very comfortable and give a quite spacious impression because they spot ultra high ceilings of around 4 meters. A 4 star house like these, especially if situated in Spain, should have a pool.
The breakfast is excellent
The big room,the big double bed.Very clean room and toilet.Easy and free parking.Kind staff. The access to the hotel was problematic.There was not in the navigation system.
Nice staff, nice rooms (good beds, luxurious bathroom), very priceworthy dinner buffet. Cheap minibar. It is a bit isolated. Trains and metro take 15 minutes to walk to the station first. Line 4 brings you to central Madrid in 20 minutes for € 1,85 However with a taxi you'll be at the Palace in Madrin in 10 minutes for € 20,-
Staff Safe box was not working
Everything was very nice the noise of the air conditioned
Cleanliness of room , restaurant on site, quiet location, two type of pillows available Handle in the bathroom missing, magnifying mirror's support broken,staff not always available at front desk
The staff was really nice and helpful, and the facilities were really nice. The room was great and their breakfast buffet was awesome. Really enjoyed my stay and would definitely come back again. It is not close to Madrid city center but not far either about 30mins using the metro, but still great value for your money.
the breakfast was good it was clean and airy the beds were hard, late night access was awkward the restaurant did not open till 2030 hours(far to hungry to wait till then)
The Reception Area. Ugly room carpet, old tv.
Free Wifi (need a PIN at reception), toiletries amenity Far from the railway station (walking distance more than 10 minutes)
Quiet, clean, close to train/metro
poor layout of the reception, limited availability of sauna
The weekend rate is very good value for a good room and good service
The modern, simple elegant furnishings and fittings. Quiet location yet convenient for station and Carrefour. The staff all of whom were friendly, helpful and professional. Not being able to get a coffee before 7am. The bar area was not really conducive to enjoying a drink, being just an extension of the reception space.
Nothing The staff are distance, no food available, no room service, no Gideon Bible in room, no tea/coffee in room
The spacious room was excellent and not a sound from the corridor or other rooms. Safe covered parking. Reception and bar staff excellent, but housekeeping was very lax. Bathroom floor not cleaned and bed not made up on second day.
Lovely big room and huge bed, excellent restaurant and service The room could have been slightly cleaner
I think a trouser press would be useful,I also think that,if you wish to attract international travellers you should have a couple of English channel on the TV besides the news.Otherwise the hotel was good and the staff were very helpful,thank you.I have stayed in the Stirling highlander Hotel in Scotland which is a Barcello. No.
comfort, cleanliness, central to local town. Good food and good service. Check in procedure was easy and efficient. We were offered an upgrade to a more spacious room with balcony overlooking the golf course for only 20 euros per night. Well worth the extra. the cost of WI FI was in my opinion expensive at 6.50euros per hour
Stayed with our son and his girl-friend. Excellent rooms, plenty of space, very clean and good facilities. Minor point that no facilities pool side, but no big deal. Planning further stay mid october - good mid point between ferry ports in the north and costa del sol.
Friendly staff who went the extra step to help and assist. Good sized and very clean rooms. Good breakfast A bit too far out of town - a taxi ride rather than a walk
large rooms easy parking very good breakfast 10 min. drive from centre
The hotel was situated in a quiet area. The site was too remote from the town centre but was the only one available with parking facilities.
poor room temperature controls and lack of dining options
Room clean and modern, good kids play facility, breakfast excellent Food in the restuarant pricey for what it is, buffet is better. outside pool not available out of season. Kids not allowed in spa facilities.
No place to smoke Non smoking hotel
The staff was very friendly, efficient and helpful.The suite was very nice. The telephone in my room would not call out of the hotel. I reported it but it did not get repaired during my stay.
nice suburb, shopping mall nearby, cosy comfortable rooms use of kitchenette cost EUR 30+ per day!!!! unbelievable. Parking and use of Wi-fi were expensive, too. Wi-fi not available in room, but in the corridors where there is little air condition.
No noice, big room, big bad, big TV... No hot water (max 40C') No internet if you have no laptop.
The bed was comfortable and the room well appointed. There was NO HOT WATER. It was tepid. Therefore we were unable to have a bath or a hot shower. After travelling we only want a HOT bath, a COMFORTABLE bed and a QUIET room. We were allocated another room BUT although the water in that room was warmer it was still NOT WARM ENOUGH for us to have a comfortable bath. An engineer was called out to no avail. Water was still cool in the morning!!
The price was absolutely great in compare with the level of hotel. We expected something nice but the reality was better than our expectation. In standart room we had living room and bedroom, bathroom was large and everything was very comfortable. Personal was very helpful. Breakfast was OK, nothing special. No
Surprised of poor breakfast quality (was in restaurant at 8:45!) practically nor more food and only one person to serve (no more clean dishes, only spanish speaking peronnel!!!) really deceived.Geeral confort: very good, big and clean rooms TV: have sone engish or french speaking channels Breakfast: more staff to help the only waiter and some english speaking one
Location (near Warner Park) Front Office personel.
place and price
It is a very good Hotel that suites us for the break in our journey to the south. good breakfast and the service is friendly and very helpful
Third bed was not comfortable
The room was clean and modern, and the breakfast was OK The phone didn't work, and the walls, for a new hotel, were paper thin.
The hotel is basic, but gives good value for the money. It was a good choice for a night stop during a trip to southern Spain. Breakfast choice and quality was quite poor. The rest was as expected, or even a bit better.
Everything was very new, the proximity to a major shopping center and to Warner Park The 1 hour wait for breakfeast one day.
excellent location for Park Warner
close to shopping centre. breakfast included, lots of free parking spaces, brand new hotel. I could not find in the GPS.
The hotel staff were very friendly and helpful. The location is directly next to a large shopping outlet. The breakfast in the morning is large and a good value, but if you don't make it there until late in the morning you may be faced with a line up for food. The hotel is far from the city and a cab ride is expensive, so public travel is a must, unfortunately it stops shy of midnight.
Hotel is modern with nicely designed rooms. Great location for Warner Bros park and easy commute to Madrid by car. Large shopping complex 5 minutes drive. If you don't have a car this is not a place you would want to stay.
Rooms are ok Restaurant service is terrible, food is even worse.
very comfortable room excellent bathroom facities and very cleen good parking facilities although we were very comfortable other guests were very inconsiderate and rather noise having loud conversations in the hallways.language battier in hotel was quite hard and no allowance for vegetarian diets
clean, bed was comfy. We booked here thinking we were getting a good deal compared to the last time we stayed in Getafe but it kind of wasn't. When it comes to basics, yes they were good but based on the little extras I wouldn't stay there again. We could never get the AC to work in the room and when we opened the window, the outside traffic was too loud to keep it open for long. We had a fridge in the room but no minibar to purchase. And that usually wouldn't bother me but we were so thirsty in the middle of the night and I had to go down to the lobby to ask if they had anything available. I put the do not disturb sign on the door before we left for the day and when we returned, the maid had entered and cleaned everything. Again, appreciated but we had left our stuff everywhere and what's the point of putting that on the door then. There was no safe in the room. Also, not close to any means of transportation. You'd have to take a bus or taxi to get you to the closest metro or train station which isn't within walking distance.
the silence and the location
Overall it's a very good hotel, very clean spacious, well equiped rooms. Downside is the location, if you got a car then it's worth staying otherwise it's too far from everything especially from centre Madrid.
The staff, the silence and comfort. the restaurant with a good ratio price/quality The cleanliness could be improved in the rooms
Perfect hotel if you are a business traveler with appointments in the getafe area.
Its location suited me well for visiting the Airbus site (courtesy bus was provided and only a 20 minutes walk if wished). The building was new, modern and clean.The WiFi was effective, fast and free. Some TV channels were available in English and reception was good. The breakfast buffet was varied and plentiful. The aircon in the room did not work. When asked for the instructions I was told it only heated anyway (would have not been good for a Spanish summer). I found the room too hot when I returned, and opening the window did not help much. The hotel lacked character and although built in 2009 there seemed lots of minor things were showing signs of wear - I therefore think the quality of build was not very good.
Ease of access. Breakfast buffet was inconsistently maintained.
We arrived by car. You can get to downtown Madrid by Metro in aprox. 50min. Good-value for 4* with breakfast. Breakfast isn't 4*, although it was adequate. We got a bit depressed, being in the uninteresting outskirts of Madrid.
Very friendly staff. Excellent accommodations for a very good price. New hotel, very clean. I highly recommend it. Hard to find
Good price relation. The location e is in the middle of car shops.Breakfast is a little limited for a 4 star hotel
Courteous and helpful staff, clean hotel, great location, free internet connection Bar and restaurant closed for staff holidays, no secure parking
Very near the Palace
I liked that they offered free WIfi, I was expecting it to be wireless, but you needed to connect, but besides that this was very useful. The location of the hotel was great, only concern, not enough lighting in the bathrooms, Not a sound proof room, so when other guest come in late, the ego in the hallways is very loud, and this happens quite often making it difficult to sleep, especially if you are jet lagged
Spa Bath - Front Windows - Balcony No
The bar and restaurant were both warm and welcoming on a wet November night. The breakfast was excellent - individually cooked bacon and eggs!
Good location. Good beds. Spa bath was very welcome after walking for hours! Decore is tired, especially in rooms and some ground floor areas eg broken floor tiles.
Staff were friendly and helpful, hotel very clean and well situated in town Only thing I didn't like was the beds in the double room were two single beds pushed together I prefer one double bed, plus the beds were very hard and uncomfortable.
The room was warm and comfortable. The restuarant was closed, it did not state ths on the internet. No tea or coffee making in the rooms.
A very pleasant hotel at excellent location with very nice staff (I would advice only better knowledge of foreign languages).
Clean, courtious. Excellent restaurant. Ample parking. Too hot! Air conditioning set too high.
The bar hostess was particularly pleasant and helpful. She made the stay for us a unique experience. Range of type of food was good. Need a swimming pool in summer. Spa is too hot in the current weather. More tourist information wouldbe helpful - maps and lists of attractions. We completed a written survey and left it in the room.
Nice staff and pleasant surrounding. They offer discounts to the spa and "parque arquiologico".
very poor restaurant
I really enjoyed my stay. Decor is sharp but comfortable. Sauna got hot (92C). Took mere seconds to get on free open wifi. Great price. I can see why the walk from the metro would be a consideration if you had lots of luggage, but I didn't and it's not too far.
The hotel was an oasis in the middle of a very rural area and exceeded my expectations when arriving in the area. Staff were very polite and helpful and the room was modern and comfortable. The cost of dinner in the restaurant did not represent value for money.
The bath-room design. The smell of cigarettes in non-smoking room was way too strong.
the beds are huge and comfortable!!! no-one spoke english
Large and airy Breakfast buffet not worth the money.
The staff where very friendly and helpful, booked for 2 nights and stayed 14, very peaceful location and hotel, easy access to transport systems
Expensive for what it is - but ok for an overnight stop
Clean room, good tv and air-con
We were travelling with our two dogs & found your hotel to be ideal. Your staff were extremely pleasant & helpful.We would certainly recommend it to our friends & would be very happy to stay again should we be close to Madrid.
Very pleasant room with good facilities Breakfast although cheap was disappointing in quality and choice
closed car parking (no need to get all the bags out of the car), decent rooms, decent breakfast Staff only speaks spanish (no english, no french, no german).
its location, near Madrid and nice little town to walk around in. Nice friendly receptionist no
Free mini bar, free internet, great spa, absolutely no complaints You market this as a 4 star, but it is officially registered as a 3 Star (even though it probably deserves 4), so my complaint is with you rather than with the hotel
We choose this hotel because the location is excellent for us. This is the third time we have stayed at this hotel, the two times before have been excellent, however this stay was not so good, we were charged an extra 25euros for an extra bed for a child, which we did not mind but the bathroom had only 2 small hand towels and we had only 2 pillows in the room between four of us, luckily we had brought our own. The hotel staff were quite unfriendly and did not seem to be very child friendly. I do not think that I will stay again.
new hotel /convenient for a business trip in the area / quiet also / very good in general I was given a large room but which was smelling tobacco. I asked for a new one and was given a ...much smaller one...kind of punishment as the hotel seemed far away to be full....at the restarant also empty when I arrived because I was alone I was given a single table ...the closest to the kithen entrance...
the details... price ....
cleanliness of hotel.immaculate. very few english speaking staff
decoration, style, comfort, restaurant food and service.
modern hotel. Excelent relation quality/price
the service, like the free minibar. the breakfast was not included and it cost 9 euros. anyway, its a good breakfast.
The staff were helpful and the food was pretty good
the staff the walls were too thin, the hotel was too noisy
clean rooms, free parking space, free internet, airco, friendly staff far from Toledo, breakfast wasn't much (in cafeteria next door)
Clean and comfortable at a reasonable price. Helpful staff.
fair price for a hotel in the middle of nowhere but close enough to Toledo beware of the restaurant. We had the menu del dia which was inedible
All the staff were bright and cheerful. The food was lovely in the bar was lovely. There were a few flies buzzing about.
brand new hotel, great comfort, wonderfull value for money
Good wifi and nice staff. Ordinary breakfast but good value for money
I'm glad to meet the owners brother,George and one of the employee,John who speak English fluently and are able to assist us in many ways.Thanks to them I have a great trip to Spain
Firstly I liked that the staff of the hotel was always ready to help me with all the problems that could emerge; another positive moment was surely the cheap cost of the hotel while situated not too far from the metro station and other means of transportation.
The rooms were spacious and the bathrooms were great! The hotel staff were very friendly and accomodating, and the food from the restaurant was delicious! Also the close proximity to Getafe Central...5 minutes or less by foot! The say they offer daily cleaning, but it's really just tossing the trash and making the bed. There was hair from someone other than me from the moment I got there to when I left...from either a previous guest or someone who cleaned. The breakfast buffet was very limited for 6 euros...could have probably eaten somewhere else for much cheaper with more options. Also was far from the city centre: about and hour or so from Getafe Central to Sol on the metro.
Very friendly staff and very helpful in getting around a new city, the room was more than comfortable and had a good range of amenities. It was only the location of the window and that it was not able to be opened up fully ( or if it was, I could not figure it out) to enjoy a better view from the window.
Very good location in the center of Getafe, close to the train station (linking Getafe to Madrid in about 15 minutes) and shops. Only the lack of a lift, however we stayed at the first floor. A more practical (and feasible) improvement would be placing a small fridge in each room.
Internet is for free, the room was nice,... Parking is to expensive, the garage its to small to park,...
The room and the bathroom were very nice and clean, everything was almost new. The price of the room was very good, the receptionist speaks English and it was very kind. It's outside Madrid. Although, in the metropolitan area of Madrid. By train you make 20 minutes to the City Center (by metro, around 1 hour). The railway station is very close. They had no curtains on the windows, only drapes, so you had to stay with the drapes and the lights on, or people on the street could easily see you in the room.
The hotel took me in although I came before check in time by a few hours, it is centrally located in Getaffe near the market and the food outlets and is yet very quiet as a hotel. It was newly renovated and the rooms and bathroom were great with hot jet water and the cleaners did a great job.
Room was clean. Friendly staff. Extremely noisy at all hours. Could hear loud conversations in other rooms, footsteps, excessive street noise.
Easy to find. Air-condition broken, No wifi in room until we change.
Hotel staff were very friendly and helpful. The person on the front desk during the night was not able to answer my questions regards a taxi as he was not able to speak english. There was no information in the room about local points of interest including resturants etc.
Halfway between Toledo and Madrid on good bus route to be able to visit both places.
No breakfast buffet included
Good service. It was say air-conditioned and wifi for entire hotel. But wifi not working until we change another room. Air-condition was not working and reception told us under repairing. We have to enjoy the noisy melody from the street all night.