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Friendly & helpful staff, good pool area etc and external activities, good communal areas, good variety of menu. Very little, to no hot water in the evening (1800hrs) but assumed it was due to lots of people getting ready for the Night of the Chefs, but then no hot water (only luke warm) in the morning also!
Good service with excellent attitude. Food is good but the kitchen is may be trying too hard. Keep it simple and good.
Great Hotel, service minded staff, very clean and a great restaurant. All at a reasonable price and in a quiet location. Highly recommended.
all was very good and nice
Clean & welcome no kettle to be able to make drinks in room - all thought coffee was available on request.
nothing was to much trouble for the staff no tea or coffee making in room
the peace and quiet ,the german people where friendly, we would have liked a kettle in our room to make a drink
The hotel's location is very good, near the motorway, especially if you come from evening boat from Travemunde. The room was big enough for three adults. Breakfast was excellent. The hotel is very tidy and comfortable.
All was good.
Friendly and helpful Reception people and the room was clean and comfortable. I even had a small balcony!
Balcony - useful as I am a smoker No in room tea/coffee making facility Insufficient towels and some rubbish (including 1/2 drunk milk drink) in room on arrival
A very friendly place to stay
Nice help from employees
Very friendly staff, clean and comfortable hotel
The overall friendlyness of staff and quiet location
very clean rooms and very friendly staff, ideal location next to highway
Stayed over night on my way to the Hanover Messe and as a over night place this hotel is excellent value for money. Small family run hotel in a residential area with a smokey beerbar/breakfast room as the only entertainment. The rooms were clean and comfortable, although small (stayed in a single room). The hotel might be a bit booring for a longer stay since there didn't seem to be much things to do. The room was very cold.
Close to the town but very quiet location. Bathroom a bit run down .
needs pillows pillow
The room was comfortable, affordable and the food was great.
free internet access
The food was excellent and the staff were very friendly and all spoke english
Good beds & space - quiet, good restaurant The hotel description said "wireless internet hot spot is free of charge" - we understood that to mean that internet connection would be free of charge. However, we had to pay for the internet connection.
The ambiance, the fact that was " as home", didn't have the feeling that I'm a foreign place. Excellent breakfast. Very discret, an execellent place to go with the dear one's. My room ( single one) didn't have a refrigerator. The TV had only German programs and for me ( I don't speck German) was difficult. I recommend at least one program in English. The people from restaurant had a very poor English.
The staff were friendly and my stay was pleasent. Everything was in German; there were hardly anything in English.
It was very quaint, for a tourist, but I was there on business. I would recommend this for a tourist, with a decent knowledge of German, but I would not recommend for an English speaking person on business. The atmosphere, including the style of the rooms, would be a positive experience for a person wanting a German "style". The menus were in both German and English which was very helpful. The restaurant was pleasant, including typical German entrees. access to cable was limited to wireless in an isolated area where the lights turned off after two minutes; there needs to be either cable or wireless in rooms. Staff was pleasant but their English was very minimal which made communication a little challenging. Breakfast also does not start until 7 a.m., which is difficult for one on business but would not be an issue for a tourist. All the information in the room, including instructions and tourist information was only in German; other hotels I've stayed at had key information also in English.
Please write at least 15 words
Staff were helpful and welcoming n/a
They stayed up for very late arrival False adverticing indicating they have a restaurant but it is only bed & breakfast
It was very clean and tidy and the staff were very friendly n/A
That I could bring my dog 1 soap bag for shower ok, but 1 bag for several hand washes not quite sufficient.
Great location (close to HeidePark, Serengeti Park and VogelPark)
peace and quiet
The evening staff, value for money
Breakfast and breakfast-room
Room was fine, staff friendly. Parking not good - a few spaces round back of supermarket next door, not secure at all. More choice of hot food for breakfast would have been nice.
It was pretty quiet and relaxing, and the Sauna was amazing. The recption staff was very helpful and it was great that she spoke good english. In the folder kept in our room there were only two information pages in english, which also never had a lot of detail needed for confused guests. i would have liked to see more. (although the reception staff member was very helpful to overcome this matter)
Very good service when I needed to print some email!
Very quiet during the evenings a good distance from traffic noise and the main raod, also far enough away from the main town but easy walking distance.
The park, the nature and the balcon.
Beautiful location close to town centre but surrounded by nature. We had a lovely room with balcony and chairs to admire the view - very pleasant. Some of the other rooms we booked for family were a bit grotty, carpet stains and generally a bit run down looking.
We stayed for two nights and where very happy with this hotel. It is clean and friendly with very good breakfast.
The Hotel is disgusting and dirty, breakfast unacceptable, I paid for a double room only to be given two single dirty beds in a somking rooms. My single bed was split into three pieces, to make a bed complained to the manger to be moved. The manager should not be in charge of any establishment as he is rude and agressvive towards his customers.
The staff were friendy and the hotel is situtuated in a very nice park and a short riverside stroll into town. The owner meets you on arrival which is a nioce touch. I asked for the room to be reconfigured which he did immediatly, nice chap. Great breakfast and a very relaxing setting, what more can you ask for.
Tranquility of location & views near river. Wonderful high ceilings and feature furniture throughout the hotel. Very helpful staff gret breakfast. Better than most 4 Stars we have stayed at.
Family hotel in a nice small town with a privat sauna to relax and some nice restaurants close by to enjoy good food. It is a little old hotel, which is different as normal business hotels but this was known upfront and therefore OK.
Very nice staff and environment with a wonderful garden. Fantastic food.
This is truely a family run Pension. very homey, and a well serviced dining room with good food. Set on a river it allows a good walk as well. Well positioned for visiting both Bremen and Hanover
Easy to find Extremly expensive breakfast ! We had 30 hotelnights at our holliday, an we never payd more than 50 % of your price, for a similar breakfast. We are very disapointed at that, an we are always going to stay at other hotels in the future.
the fact that there was no elevator
The staff were excellent, very friendly and with a superb service at breakfast.
comfortable and clean room, nice staff no elevator
Very friendly staff, Clean. Calm.
Perfect location - close to Heide, Serenghetti parks, not a long way to Hamburg or Hannover. Cosy small town, quiet place, friendly and helpful host, wide apartments, children could sleep seperatly.
The Hotel was on the edge of town, in a nice quiet area. The room served our needs very well The Hotel staff didnt have any English
Location was excellent for my trip, and the staff were fantastic
The room was ideal. I used the hotel for one night only and it was perfect for my visit. I have used this hotel before and would definitely recommend to anyone on a short break.
I needed to fly out of Hannover very early in the morning, and this hotel was only about 30 minutes north of the airport. The room was big, clean, comfortable, and a great value.
Placed near too the highway No
Allowed us to do as we wanted even allowed us to cater for our selves - fully met all our requirements for our stay
Very roomy and warm, friendly owners, very good car parking. In need of new decor, a little old fashioned.
Hotel was clean and comfortable, breakfast good. Staff were friendly and helpful. Good free parking. Clean and tidy but dated, could do with a little ventilation in the hot weather.
the lack of self catering facilities when we got up sunday morning to coook a breakfast there was only 1 knife and a teaspoon however on a return that evening a tray of cuttelry had been put in the room
Perfect cuisine /especially fishes/, stylish restaurant, quite nice localization. The breakfast was reach and delicious /smoked fishes, champagne ;-) /
Very impressed. From the nice smile that greeted me when I walked through the door to the check out. Excellent meal in the restaurant. Great atmosphere and felt relaxed throughout my stay. I will be back. Nothing
Very nice place to stay good staf next to the largest bird park in the world.
The buffet breakfast was very large with much to choose from. One of the best we have had.
I stayed in the hotel for 1 night. Breakfast was very good. Room was clean and has nice view. Hotel is in very good location. Staff was helpful.
Just perfect! Great standard, awsome food, beautiful views and grat bird park just 3 mins walk from the hotel...:)
staff was very friendly, room clean, good location to the event we visited and got a good feel and look at a real German town that was not geared to out of country visiters.
The natural surrounding environment, the ponds and the association with of the bird park are relaxing. The breakfast spread was sumprious and care was taken with the presentation of meals.
Nice and quiet hotel with lush surroundings, and the door between the two rooms we had was a big plus.
The hotel is within easy walking distance of the town, close to the shops and railway station. The owners and staff were very pleasant and helpful. The beds were 2 singles pushed together with the wooden frame down the centre, which made them quite uncomfortable.
We never come back to this hotel because of the staffs behaveyer.
They wear very helpful
freindly helpfull staff.nice breakfast area plenty of choice.plenty of hot water and bathroom and room kept clean.
The breakfast was very nice Our room need a good clean and hoover. The owner could not take the outstanding bill on the same credit card we used for the deposit She said it had something to do with the bank! We do not understand this - luckily we had another card, debit card, which went through.
Staff very friendly and helpful. Well kept and clean hotel in a peaceful area. Good value for money. Would benefit from having refreshments available during the day.
all was clean, nice view from bedroom ,no noise,
good atmosphare , no
Location (if travelling by car, it's close to Heide Park, Serengetti Safari, Valsrode Vogelpark, Dinopark). Good breakfast. Payment in cash preferred because payments by credit card are subject to an additional fee (2 EUR). The wireless internet (free of charge) was so slow that it practically did not work. I consider the rate (~ 70 EUR/night for a double room) too high for this type of hotel.
Great staff always ready to comfort the gests - great food NO
Friendliness of staff None
Staff was very helpful, food was great Wifi internet did not reach the room, had to go to lobby
This place was an incredible value! The room was spacious, very clean, with a full bath and shower - again very clean. Small extras - hairdryer, shampoo (hey its great when you've forgotten to pack it) telephone in the room with a direct line dial-in - were completely unexpected for the price. The room rate included breakfast which was very servicable and convenient, and there was easy parking for a car. Dinners in the restaurant were classic German fare, generous portions - and being able to belly up to the small bar for a beer was great. All in all, for anyone who normally travels for business the amenities atthis place were comparable to a 150 - 180 euro a night airport hotel, just a bit cozier with an electic selection of room furnishings. The hotel is at a crossroads which makes some of the road-facing rooms a bit noisy at night.
room was great - frood was outstanding
Good food and good service.
The staff were very welcoming and although there was a slight language barrier the staffs English was very good much better than our German! We only stayed for 4 nights bed and breakfast and were the only guests but that didnt stop the hospitality we were shown. Very comfortable facitities, good food and good value for money.
breakfast (very tasty), nice room internet connection was down.
Very friendly staff, even when arriving late. The hotelrooms were clean, warm. Linnen was fresh. Next morningbreakfast with crispy fresh bread and coffee was a great start of the day. High value for money! Booking.com , pls adjust your traffic suggestion as the last mile, using our TomTom went over a ' rural way' (nothing more than a countryside path).
In the principle it is quite good hotel for quite good price. There are only few things regarding personal (they don't talk in english) and payment (I don't know if they wanted to get cash or the card set really didn't work..) I couldn't pay by credit card. It causes disadvantages to me because I didn't have cash. I had to go to the bankomat and to take cash. I don't have German card so, it cost addotional 10eur to me to take the cash. Lady in the reception don't talk in english. They didn't write the right invoice to me. They wrote it to me, but I needed to write it to my company. Now I will not get back money for the hotel from my company.
The assistance that your staff gave.
Friendly staff and quiet location conveniently situated for Neustadt. comfortable beds and excellent value for money
It's clean and near the city. Breakfast is very nice.
the rooms are greatly clean... fine breakfast... well staff... the furniture in the rooms are so good... clean, clean, and clean hotel:)
Very nice and friendly staff. Good value for money. Nice and quite area in reach to Hannover by car. Possible to relax after a busy day.