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Location Was never informed that there was construction going on right next to our room. They claimed they sent an email out to everyone, which I never got, yet I was even there in person a couple weeks prior to our stay to upgrade our room and at that time there was no construction going on and was never told there would be. We have a 3mo. that kept being woken up with all the noise. No cable the fist night. No internet the entire stay until the couple of hours the last day. Was told it was an island wide problem, yet the resort next door had working internet during the time they did not??? The toilet wouldn't flush unless you held the handle down for 30 sec. There were ants all over the kitchen. When I notified the staff about all these issues, rather than providing good customer service I was treated like, "oh well, nothing we can do about it" and got the feeling like I was being treated without respect because I booked through a deal site and not directly as if that didn't make me a true guest. Not once did any of them even apologize for the conditions. I would definitely not recommend this place to anyone. Ever!
The Tiki Bar was incredible, all made possible by the bartenders...Kimberly, Jim and Kevin. They were a blast! The patio was a great place to group up and re-live memories.
Loved the oceanfront suite, great view, full kitchen(not used though),room comfortable, balcony with fabulous sunsets, chairs and lounger, 2tv's, Staff very nice and helpful. Sent us champaign for our second honeymoon. Tiki bar very friendly, great view of sunsets. Will go again.
The proximity to the beach Staff is pleasant Tiki Bar No music after 8pm on Friday night or after 5pm on Saturday Outrigger really needs a bigger pool or a second one
Nice weather and location The ice machines location
The room and the staff. Construction late morning after arrival in hallways. It was very loud and no warning.
Pool/bar area Room AC inlet /outlet were next to the bed and dirty. I paid for Water view but i got City View. Overpriced for what they offer. This is my first and last stay at Marriott.
Huge rooms, over looking the water & pool. Just sitting on the balcony and enjoying the view was relaxation in itself. Friendly staff Probably the best equipped hotel gym I've ever seen (but its not in the main hotel). "Free wifi" (but requires daily refresh), but is included in the mandatory resort fee. Option to self-park, saving valet parking fees. Hotel is in the middle of nowhere, which requires a drive for anything and everything. Outdoor music started at 8am, so difficult to lie in if you want to leave your windows open overnight. No happy hour at the pool bar. No fridge in the room.
We were celebrating a night away from the children for our anniversary. Very nice accommodations. Clean, professional staff and very accommodating. We thoroughly enjoyed our stay. Wish it was longer. Prices for in room meals especially breakfast WAY too expensive. We ate at an expensive rstaurant a couple of miles away instead. Marriott had a tendency to be overpriced for moderately tasting food.
My mother and step father booked a vacation here and we drove down from St Petersburg to see them. We only stayed at the resort for 2 days/1 night. We had a wonderful time and the resort was amazing. The room was clean, comfortable and very inviting. The staff was very friendly, and attentive. I have worked in the hospitality industry as a security manager for several years and I was extremely impressed with the pink shell. I will be returning here for another stay in the future.
The location, on the beach, plus the type of room that we could get, a 2 bedroom, 2 bath apt. with a very nice screened in porch, are great. The main pool area, with it's pool side bar, a lot of lounges and the waterfall in the pool, were new since the last time we stayed here and they are great. And the whole places is clean and neat.
We had a wonderful time as a couple. Our sweet had 2 balconies overlooking the ocean and we enjoyed sitting on our lanai watching the sunset. Service was excellent! We will definitely be coming back with our little ones! It took a while to get a hold of someone at the reception desk when we had a question. But that was it.
location, sea, nature
Bar outside watching sunset
The staff was the friendliest and most professional across the board. Private loud company party at the pool.
Loved, loved this location. The resort was top notch. I loved the oceanfront villa's. The one we stayed in was 1 bedroom, with full kitchen, washer/dryer. The breakfast buffet at Jack's was including each morning. Wonderful assortment of all breakfast items. Beach chairs and umbrella were definitely a plus! They had activities going on during the day (although we did not partake) we were there just to relax. The walk into the pier and downtown area was not too far. Maybe about 15 minutes on the beach. Beautiful sunsets, great accommodations overall! The coffee ~ was a bit bitter tasting. Otherwise top notch!
Rooms were great, views were beautiful, friendly staff! And breakfast was free & very tasty!
The location is perfect. It's nice that the umbrellas and chairs are included. The three pools were nice, too, so that families, children, and adults can have their own space. Neil, a security guard there, was extremely personable. They let you stay after check-out to enjoy the amenities which is great! The main lobby is beautiful. I loved the giant checker board and the fact that there was an arcade. The room was pretty expensive for what it was. The patio and view was great and the kitchen for extended stays is nice, too. But for a one night stay, it was pretty pricey. Not to mention that there were 3 of us, so we had to pay $17 for one breakfast (which was a great buffet, but our third person should have been included, especially for what we paid for the room). It was a little confusing navigating the 3 different buildings, especially when first arriving and parking. I wish there were some pool toys available, but it seemed like they tried to charge you for everything they could.
We live 20 minutes away, We wanted a mini Vacation and a place that let us feel like we got away. Great place just to enjoy the Beach, The view and the service Thanks for a very Nice week end!
Our stay at the Pink Shell was top notch. Wonderful staff, great rooms and good value. We have a young family and stayed in the Captiva Villas, perfect set-up. Will be coming back in the future!
Everthing about the hotel. was great. i want to take the mattress home with me it was cloudy
The fact that we were on the beach was nice We had ants and knats in our room and that made me certain that I won't be returning.
Music to loud late at night. I don't mind the music but it sucked
Love the view from the room.The room was a good size. The music from the live band going on till 2:00 am. The service in the resturants was very poor and unorganized
Infested with all different kinds of bugs
View of the water and the beach. Room was fairly large. Very. Noisy all night long - loud music played until midnight. Room next store had people talking very loud until 3:30 am. Could not sleep at all.
I liked that all rooms faced oceanside. Enjoyed sitting on the balcony and seeing a beautiful view. Easy access to the beach and pool. Also liked that there was a couple of eating places in the hotel. Thought the hotel need some updating. Cracked tiles on the floor and our doors to the balcony were so hard to open and close.
I had a good time. I wish the A/C was colder but other than that good view, the staff was very pleasant. Love the roof top restaurant. I would recommend to friends and I will be there again.
Great location right on the beach.Spacious clean comfortable well equipped room. A bit down market for my taste, but good value for money.
Condo could use an upgrade. Bathroom very small. Carpet in poor condition.
i loved Danny! He was so awesome! Did everything he could to make our stay great! Thanks! It was being renovated but that means it will just be better later
Chose this location as it was very close to the beach where we were married and wanted to return to that spot with little to no difficulty. Nothing
Resort was not a big fancy place, but was smaller and quieter which was perfect for myself and teenage daughter! There was a mix of all types of guests from young couples, to families and retired couples. Everything you needed was right there at the resort or a short bike ride away. We loved the availability to take out a bike any time during the day. The resort staff were friendly and always helpful. The beach was clean and full of shells, just beautiful! The pool was also relaxing when the beach got too warm. It was a nice size with plenty of chairs and a pool side bar and small cafe. We loved the trip and resort and can't wait to take the whole family back! The only negative was that if the wind was above 35 mph we couldn't use umbrellas on the beach and there was limited shade at the pool.
facilities old, cockroaches in my room!!!!
The staff were amazing, they endured we had everything we needed
Love, love, love Sanibel Island and Sanibel Inn. Everybody was very helpful. Front desk staff especially Eric was welcoming and helpful. I would definitely go back again and stay here. Everything
location and staff leaky air conditioner....water all over the balcony slow-draining sink in the bathroom sand fleas in the bed maid cleaned the coffee cups with her bare hands...no gloves....no soap...
It's a nice hotel in a great location - and the front desk staff were fantastic. Hate to go to a really nice hotel and in the room have only plastic cups wrapped in plastic for water, or to drink my coffee in a flimsy paper cup in my room.
Very clean room. Staff was very friendly. Loved that to use bicycle, umbrella and kayaks did not cost us additional money. Restaurant on premise was very good food and friendly staff. Great value for your money. Easy to get find the hotel.
Clean. Friendly staff. Perfect location. Close to pier and restaurants. Right on the beach! Nothing!
Waterfront, All Rooms have beach view. Great location. Walking distance from the peer and all restaurants. No room service for food. Although the chairs and umbrellas on the beach are rented by another company different that the hotel I think the hotel should encourage the rental company to update the wooden chairs that they have to offer. They are really old and very small.
My family and I loved everything about this hotel. Great location, clean, yummy continental breakfast, and you can't beat the ocean views from every room. We DEFINITELY plan on returning. Our only disappointment was leaving.
The resort condo room was especially comfortable with a large livingroom/kitchenette combination, king size bedroom and attached balcony that had a great view of the waterways, islands and nearby Gulf. The sea-life was an added bonus. The pool, little waterfall and hot tub with adjoining pub made for relaxing times. Can't beat the weather and the Beach/Park right across the road. $145/night for a great weekend! 1. You have to drive 5 minutes to the Flamingo Inn to pickup your key, which was on our Booking reservation, but buried on the 3rd page. 2. The Jacuzzi was too small to stretch out.
It was very clean and organized. Nice room. And plenty of parking spots were available. The staff did not allow me to use the hotel computer. Not even after I said "please". It was important that I get my emails.
The only thing we did not like was a lack of beach front view. But, it is more than likely our fault and we probably should have read the description more thoroughly when booking.
Colony Resort had enough space for my family of 4 (2 adults & 2 kids). It was separated from the living room & kitchen. This is minor. Enough though the space was enough, the layout was a little weird. The front door was connected to the bedroom. They should have switch the living room with the bedroom. Also the swimming pool was a bit small.
Huge room very clean older hotel No
Beautiful room(s). Surprised with room 55C. This room was more like a mini condo that colony inn rents out for the actual owners. wished we had booked two nights instead of one. No dislikes for this room.however many other rooms are smaller I heard.
Location was good for a non-beachfront motel. The bedroom had a horrible mildew smell and the shower curtain was moldy. The bedspread had blood stain on it and was not as clean as should have been.
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I liked that we could rent bikes from the hotel, I didn't know that from other trips. The condo we rented needed some more supplies.The hotel could use more grills and perhaps more umbrella tables or comfortable chairs that can be moved around the grounds.
We had a great time in this hotel, beach was right there, a few steps. Hotel is on a quiet street but just a short drive to nice restaurants and grocery stores. Best of all this hotel had a kitchen which was very convenient for us with 8 teens.
The condo was decorated gorgeously. Apparently remodeled recently with high end finishes (marble counters, wainscoting, glass shower wall, stylish decor, etc). The place was very clean and about a 100 yard walk to the beach! Very well appointed. No
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This is a great place to stay. We stayed in unit #312. These are individually owned. Stay on the beach side. We ate our breakfast at Sanibel Moorings, ran around all day, came back early afternoon for time at the beach and pool, and then cooked our suppers on the grills. The beach is wonderful here. You can walk out a really long distance on the sand bar and still only be in water waste deep. We stayed in July which was off-season, so very relaxing. Also took a Kayak trip at Tarpon Bay, toured Ding Darling, and went to the shell museum. A fun trip
Location to the ocean and the wide variety of vegetation - beautiful grounds! It was great- just wished we had selected a room closer to the ocean- not their fault, ours.