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The price. The door to the room had a 1 inch gap at the top of the door. Had to plug it with a towel so no one could look into the room. Had a coffee pot in the room, with coffee packets, but no caraffe in the coffee maker. Just kinda, overall rundown. We literally felt like we needed to examine the bed for bed bugs. However, after having completed our experience, it all worked out and I'm glad we saved $50 over what we expect from a basic motel experience. This is definitely a place where the only benefit is the economy.
Cheap The exterior looked like a cheap motel. Upon entering the room we were greeted by a musty/smoky smell that triggered my asthma even though the room was supposed to be nonsmoking. The walls were plain white and stained unlike the pictures. The bathroom floor had various stains that I will not speculate on. All in all, not a bad place if you have 50 dollars, no standards of cleanliness, and feel that mold is just another of god's creatures and shouldn't be harmed.
Staff was super friendly and helpful Room was smelly, air conditioner froze overnight, toilet clogged with 1st use, tiny bathroom
All provided facilities were good, functioning condition. Atmosphere wise, I was not feeling safe because of the open nature of the place, especially since I was with my wife and little kids.
The free breakfast was in a crudy room and was basically some toast and cereal
Was very pleased with our stay. cheap rates,very clean room,nearby amenities,1/2 hr away from hershey park(which was perfect for the Beyonce concert),front desk women were extremely nice. great to have a good sized refridgerator & good air conditioning. & continental breakfast, overall i would recommend this value inn to anyone. great place to rest your head! only thing that was disappointing but bearable was the bathroom area with tub & toilet was extremely small. the sink & mirror with vanity are outside that area so was easy to deal with.
Nothing Zero customer service. Staff was rude, and disrespectful. All I got was a bad attitude. Rooms were dirty, smelly, and old.
There was mold in the fridge, the whole floor smelled musty. The front desk told us they could not give us a different room and they would pay for our stay but now it looks like I will have to call and argue to get the room money back from them!
Location Upon arrival, staff had no idea that online checkin was available. I had already checked in- but they had no idea. It was 3:30 and my room was not ready. The man at the country explained (in too much detail) that several employees had quit and that he was the IT guy. He was very unprofessional, even asking me if my King Suite was "necessary". They said my room would be ready soon as it was being cleaned- I had to ask for the key! Once in I found that the sleeper sofa for my son was completely broken. I asked to change rooms and was able to do so. The new room was better, but the stopper for the bath was broken. The pool was ok but in desperate need of updating. The jacuzzi was no warmer than room temperature. We have stayed at these hotels before and have been completely satisfied. Not happy at all with this location!
Staff was friendly; breakfast was good Mattresses are getting up in age and we're not all that comfortable.
Good breakfast, Clean, good maid service. One of the two beds was two close to the wall. Had to crawl into bed on left side.
I liked the price per night, and the breakfast was good. The service was terrible and it wasn't very clean. The shower curtain had stains or something on it, and I asked for them to replace it. They didn't do it, so I had to call down to the service desk and replace it myself. Also, whoever "cleaned" our room left cleaning supplies in the room. The phone had a thick covering of dust on it.
Staff was friendly and helpful Exercise area only had one piece of equipment that worked.
Location Both treadmills were broken.
It was nice and clean for a good price. indoor pool and free breakfast was a good deal.
After a long day of traveling, I was greeted by a friendly, welcoming staff member at the front desk. So nice! The room was clean and comfortable. I had a very nice experience. I will come back. The trash can on 2nd floor smelled really bad every time you walked the stairs and opened the door.
Very clean room and bed was comfortable. Staff were nice. Room looked recently updated and bathroom was totally renovated. Great price on rooms. Will definitely stay again while in town. Everything was good really. Only thing I might change is that the furniture itself was a little outdated, though in very good condition. (It's all pink).
Easy to find. Great stay for the price Bath tub faucet leaked.
The staff was friendly and accommodating, the room was clean and a great deal for the price.
The staff was super friendly. Always ready to help or just talk. The office was not alway open during the day. But once you know where to go it's ok
Good location, staff was fine. Property not well maintained, badly needs to be updated.
Comforable beds next to great restaurant and bar that is close to Hershey park. Place falling apart .Needs a face lift. If you're going to charge $100 for a $20 room because of location, use some money to fix the towel rack and faucet. Show some love.
There is not much I could say about the Simmons to be positive other then it's central location. Where do you start? Unhelpful and disrespectfully staff. Dated room. Unsafe atmosphere including stairwell and walkway. No towels or even a water cup. Oh yes, let's not forget heat
Price and Location no donuts
It looked nice No curtains on the main windows, mass sunlight without the option to dim the room. The door rattled constantly even when secured. Refrigerator and microwave served as a night stand. The noise was unending, people walking above us and floors creaking in hallway. No extra blankets. Tv was the size of a postage stamp. My laptop was bigger than the tv. We left after trying to take an afternoon noon but were blinded by the sun as it moved in this room. Room 3. Terrible.
Room was very clean and comfortable, close to Hershey park.
Everything was clean and it had all required amenities.
After a horrible stay at coco inn . My mother was very sick her hips still hurt her from the beds in the room. The staff at best western hotels let's us get in our room early to accommodate us and our situation. The beds are amazing staff very professional. Thank you best western for helping us in a tuff time.
Stayed here one night for a job interview. Room was mostly clean, if a bit old. I really enjoyed the netflix included on the tv. Performed a sweep for bugs. One stinkbug and a dead spider in the bathroom, but nothing else. Refrigerator was so loud I had to unplug it. Not as loud as the highway noise, though.
Room amenities were excellent and larger sized mini refrigerator with large freezer compartment Refrigerator with large freezer
This hotel offered a pool and game room for the kids! We found bed bugs in our room, no trash cans, no iron!
Rate was 59.99 up until Wed. night; but because the train show was Thursday to Sunday they changed the rate to 99.99 a night. Not a good way to keep a consumer. I will never stay there again. I have stayed there 3 times a year before- never again- too many motels in your area.
It was clean and the staff was friendly Had to pay for internet the room itself was nice but the bathroom was shabby and needed to be updated
Our toilet overflowed & there was a large amount of water on the floor. We called the desk & the guy told me to come get a plunger & rags to clean it up that he couldn't leave the front desk & housekeeping was sleeping?
Dirty, over priced, and in a bad part of the town. Why would I?
It was cheap. Hotel seemed dirty walking through the halls, graffiti in the elevator, hotel staff hung out in the lounge watching tv. Hotel rooms smelled terrible including the halls even for non smoking. Definitely would not recommend staying at this hotel.
Staff was pleasant enough, and the price was very low. The room was shabby to say the least, most items had dents and cracks/scrapes. Bathrooms was very dirty, i had to buy flip-flops to feel safe showering. I found pieces of balled up brillow pads scattered around the room, ill allow you to make up your own conclusion for that but. The first room i was given the door did not work. I booked a smoking room, which i have done many times prior at other hotels, this room was by far the worst smelling room i have ever experienced. All of my possessions still smell like an ashtray after a week away from the room. The floorboards in the hallway sway and creak with every step. No price is worth staying in this hotel.
The ved was comfortable, and the room was clean. There are holes in the walls, wallpaper is missing in places. We were asked by the housekeeper everyrime we saw her if we were checking out. The roof of the room below us caved in due to some sirt if water damand, There was trash all over their parking lot, and lastly, the police were at the facility 3 times in our 2 night stay.
I liked the shampoo they provided. It was dirty, smelled like mildew and cigarettes (understanding I was in a smoking room), the box spring sheets had mold and dirt all over them. As a last minute to I will never go there again and I'll spend the extra $20 to go someplace a bit nicer.
Staff was really friendly and helpful. Outdoor swimming pool for family. Rooms were suprisingly clean for reviews. Stand up shower in all rooms only. Not alot of space in room.
Staff were nice A lot of stink bugs throughout the room and no bathtub
Close to interstate Walls thin, water too hot or too cold
Easy to find location, friendly staff, great value, good for a short stay. Small pool, better than no pool. Small room, smelled a little smokey. Not the cleanest. Very simplistic room and amenities. Easy to hear people in neighboring rooms.
It was newly refurbished with new laminate flooring, so no stinky motel carpet. Very clean. Nice front desk staff. Located in a quiet area. Has laundry unit on site. Really felt it was a great value for something so cheap. Ay least in our unit, there was no tub, only a shower stall. I was kind of looking forward to a nice soak after all that driving. So I just took a warm shower instead. Certainly not a dealbreaker.
The floors were a bit dirty. But overall it was clean.
the room was exactly what we expected for a super budget-friendly price. It was clean, layed out well for the space, had updated laminated wood floors and comfy beds. The staff was EXCEPTIONAL! Super helpful and friendly. They made an older "tired" exterior motel into a great place! Our one and only problem was the regulation of the water in the shower. There was barely a feather-breath between really hot and really cold. But once you found the "sweet spot", it worked well.
The location and price The service. They have horrible customer service. Someone in my group had an expired ID. One of the rooms was under her name. Clearly then ID had her name, picture and credentials. The room was paid in advance and they had a credit card on file for the company we work for so it wasn't a monetary issue. They made us call our administrator at 11pm, had her wake up after work hours, look thru her emails, call hotel.com and change the reservation to someone else in the party who's ID wasn't expired. We had to wait for hours for this to get resolved after being tired, dirty and on the road all day!! We will never stay there again!!
The staff was very courteous and helpful. The room was clean, however, the shower changed from freezing cold to scalding hot on it's own and it would not hold a steady temperature.
Front desk person was nice, and room cleaning lady was helpful. Where to start, long story short, this hotel needs lot of updates and owner needs to run it as hotel not how it is now. Dirty towels, comforters, and Bedsheets needs to be replaced with new and overall cleaning and maintenance should be done.
Nothing Everything. It was disgusting. The bedding was awful. Shower curtain was moldy. Dirt and dust everywhere.
Very little Bath was dirty. No paper in bathroom. No ice.
the are remodeling if I knew I would not have staid there
Good location and great price. No wifi except in lobby was disappointing, needed for business. Overpowering smell of cleaning solution.
It was cheap. Rooms smelled like a thousand packs of cigarettes (even non-smoking rooms), very uncomfortable location, and a lot shady, suspect characters lurking around the rooms. It was also ratchet.
cheap run down and dirty
the location didnt like any thing about it. no breakfast, had to get room close to office to get internet. so much wrong that i cant write it all down
Refrigerator in the room was a nice addition. For the price, I expected the room to be no frills, but the room was dirty. Crumbs all over the floor. There were only two towels provided, but I wouldn't use them or the blankets/sheets. I'm glad we always travel with our own blankets.
NOTHING WHAT WE FOUND: SMOKING EVIDENCE; heavy smoke smell. A/C did not work. No refrigerator (placed one in after check out), no microwave. Breakfast was NOT provided. At checkout when light came in room, saw live and dead fleas in bed clothes. FILTHY.
i liked the price. there was a musky smell when u first entered room. the towels were brown looked dirty. the bed just had a comforter and a sheet on mattress
This guest did not leave comments about this hotel.
The rooms are clean and the location is close to where I need to be when I am in Harrisburgh. The breakfast was very limited but the coffee was hot.
Great view of the river as described on the website. Good sized clean and basic rooms with good value for money. Ideal if you have business in the area and want a clean room at a decent price without paying for the frills that you don't need anyway. No really good choice of close restaurants.
AC was so loud at times, it woke us up. Desk suggested we not run the AC as a solution. Bathroom floor was sticky and towels were worn. Only three pillows, and all were flat. Decor was unusual. Staff had trouble finding our reservation.
Leaving. When we arrived there was no staff on site other than two construction workers that were gutting rooms at this location. Rooms were ice cold, dirty, no shower head, and lights were out. And they still charged us full price. Completely ridiculous.
very comfortable beds,,, fairly quiet most lamps didn't work,, key didn't work in door, was resolved easily,,, more expensive than original quote,,,
It was convenient to the city. The price was too high for what you get, even though it was a weekend night.
1. It was convenient in the Amish country 2. it was the most affordable option 3. they had availability last minute 4. free wifi 1. the smell of the room: musty, mildew 2. the smell from the air conditioner 3. no breakfast
Very clean and good value for the price.
Location for my event Shower pressure Firmer beds