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The staff is very kind and helpful. The hotel is beautiful and is located in an amazing place. Excellent for a relaxing weekend.
Everything - hotel has wow factor. Staff very friendly and english spoken. Classy conversion of old iron foundry. Possibly needs better signposting
The property was beautiful. The Inn was very tastefully designed and the room was simple in an elegant, country way. Finding it was not so easy. We used mapquest in advance, as Booking.com's directions were useless.
Comfort and quality Somewhat pretentious - there was classical music at every meal, often unsuitable and intrusively loud and I received a lecture on English breakfast tea one morning which I did not require. Also the neighbours dog was a nuisance during the first night (barking).
Everything is wonderful, the hotel pictures on the web site are good but the real is much better. The hotel structure is incredibly beautiful and comfortable.
The approach, the setting, the bar and restaurant everything was close to perfect. Sincerely interested and caring staff.
The quality of the hotel, the building, the staff, were all excellent. The food simple but good. It is many a year since we have checked out of an hotel with a fairwell kiss and a hug for both my wife and myself! We walked out of there giggling and full of joy! We had trouble finding the place but, that could just be us.My answer to theyes/no question about guest reviews is not accurate as I cannot remember what the reviews said but I guess good otherwise I wouldn't have stayed there.
Friendly family atmosphere - location
An amazing hotel. Cannot wait to get back.
The surrounding area.
Although we had a sat nav the hotel was difficult to find and without the help of two really nice and helpfull police officers I doubt if I would have found it, The staff on arrival were helpfull and the male at reception spoke very good english the bar staff was also helpfull and allthough the menu is basic bar snacks the pizza was suffice with a good glass of rioja. The room was clean and the bed was firm large and comfortable and in fact this was a very pleasant part of the stay. In the morning we intended to leave early after a quick breakfast Spanish style unfortunately the day staff was unlike the night staff and having stood at the bar to give my order for 20 minutes and having been ignored although every spaniard that came was served,we payed and left no delay in taking our money. This hotel is a tale of two different staff one excellent ,one very poor,
convienience to my work, clean, location to restaurants and bars poor parking, breakfast not replenished very well
Good rooms Poor parking
Comfort, silent, value for money, location. Recently redecorated. Very good in any aspect
The breakfast was nice, the hotel has good connections to/from Bilbao and other cities by public transport (bus connection is good, fast and cheap). The people in the hotel nearly don't speak/understand English which is not always easy as not everyone speaks/understands Spanish/Bask. The isolation of the rooms needs a big improvement (this was my second visit over here as my relatives live in this village) as you could still hear people in the room next to you, even if they talked silent...so when others are awake you are as well...
The simpathy of the reception staff Absence of air conditionning is a serious cause of disconfort in hot periods due to the characteristics of the location ( deep narrow valley )
Location No air conditioning
The room was clean and the breackfast was very good. The stuff was very friendly. My room had no air condition so it was very hot inside. It is almost impossible to sleep with open window because it was very noisy outside.
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