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excellent reception,efficient, polite and helpful staff, good dining room with excellent food and service available late in the evening. The dining room is a bit too noisy with a full room and music a bit too loud.
A nice modern hotel, large bedrroom with very comfortable bed. Free parking and wifi big plus. Strange chap at reception when we arrive, he just kept pointing to his right mumbling something. Until finally someone came to check us in. Bedroom very dark no light where the office is situated hard to see the keyboard.
Wonderful modern hotel with excellent services and amenities. Bar was an excellent choice for dinner. The area doesn't offer much to tourists other than a stopping point for the night.
Restaurant was good - but operated separately from hotel as a franchise. No-one at reception for 20 minutes,booked 2 single rooms, given duplex room instead but charged for single rooms,no wastebins, no bed headboards, some lamps not working, key jammed in door lock every time, heating not working. Disused fittings with sharp edges left in shower.
The hotel has excellent rooms, especially if you choose a presidential suite with a jacuzzi for a good price. The hotel is new and the rooms are equiped with nice furniture and very clean. There is a swimming pool outside and free parking lots. We didn't try the restaurant.
The staff were very friendly and cooperative. The rooms tasteful and comfortable. The food attractively presented and very good. The location is ideal for getting in and out of Verviers easily to other local interesting places. The cars actually park on sandy gravel in the car park which, when wet (which is often!), can splash over your shoes and is carried onto the carpets in the car. A lot to ask, but could the car stands not be asphalted?
Staff were efficient the public areas were light airy and comfortable. My TV remote didn't work and took some time to be fixed There was nothing I didn't like
Fantastic! Much more luxury for the price than I expected. Good position for getting around and a short walk to the town centre.
Old commercial building perfectly restored. Cosy and confortable. Reasonable prices. A must if you have to stay in this area.
Close to destination, easy to get to, quiet and perfect for an overnight stay
Helpful friendly staff. For a European hotel, the rooms were very spacious and comfortable. Very clean rooms.
Excellent beds, huge bathroom, river view
excellent staff and lovely rooms air conditioning would be a nice extra!
The hotel room was comfortable, the bathroom large and there is good heating for the winter and good opening windows. The dining staff are helpful and appear to speak French, German and English as a matter of course. This was not our first stay, and we have recommended it to others already.
The staff were excellent, and the food was superb.
Hotel staff was very friendly and helpful. Breakfast was delicious and our room was spacious and comfortable.
Very pleasing and welcoming staff, also the willingness to provide information.
The hotel was immaculate, the food superb and the staff were very pleasant. Overall, superb.
I found the staff extremely effjcient, helpful and courteous. I required some assistance with travel arrangements and language translation, the staff went out of their way to help me with each and every request. My room was fresh, clean and extremely comfortable. The hotel is centrally located and although at a busy roundabout, the room was soundproof and ensured a good night's sleep. No
The rooms are very spacious, practical and well laid out The parking facilities are poor and at weekends the whole hotel is dominated by functions being held at the hotel to the detriment of hotel guests. The hotel does not seem to be able to look after its guests and outside parties at the same time.
breakfast brilliant need radio / tv in room
Pool and kids out door equipment. helpfull freindly staff. The hotel was advertised as a family hotel. I would yes for children over the age of 7. The restaurant needs to open earlier of young families, Ie around 1800hrs, the service was good but clearly understaffed and the wait between courses for children was far too long. While waiting for the restaurant to open I had to go looking for a bar person to get a drink in the end the receptionist had to come and serve me.
Old hotel. Certainly not a 4 star. Needs refurbishment and organisation. The breakfast was very badly organised and we waited 30 mins for more food
Very friendly staff, lovely thalgo centre with pool, hotel very clean, quiet and calm location.
Very long service time in the resto. We waited at least for more than 1 hour on the first dish.
The surroundings. The hotel is situated in a nice landscape, peaceful and quiet. The hotel staff is extremely kind and helpful. Hotel is a bit dated on the decoration side however good value for money.
The welcome and staff
The hotel staff were pleasant and helpful. The location was very nice with close proximity to walking routes and outdoor facilities were great for children. The hotel needs substantial refurbishment to arrive at normal standards. It does not appear to be a 4 star hotel but in the 2 to 3 star range. My room for the first day was very old, outdated and it had a bad smell to it - do not accept to stay in a room on the first floor that has not been renovated. The staff kindly obliged my request to change rooms on the second day of my visit. The second room was acceptable. The facilities such as pool, sauna, steam bath (which was not working for a short period) are in need of imrovement to meet current standards. The hotel is under new ownership and is in the process of some cosmetic improvement.
We were very well looked after, the staff were very attentive and worked hard on using English (& trying to understand my french) to make our stay more comfortable.
The staff were helpful and very pleasant. The location was a bit out of the way for what we needed.
Food was excellent and measured pace of service made for a very enjoyable evening. Room was well appointed and clean.
Very friendly and hospitable. Great breakfast buffet. The rooms were clean, spacious, and charming. All the charm of a B&B but with the facilities and services of a hotel.
Excellent room. Excellent breakfast with very good choice Evening meal was pricey. Did not appear to be other restaurants in the area in fact the hotel is on the edge of an industrial area. Even so, for us, if the evening meal was lower in price this would be a good choice for an overnight stay.
It is a very beautiful hotel, the rooms are decorated to an exceptionally high standard. We stayed in Belle de Nuit and it was simply lovely. Very spacious, large bathroom with a raised, deep bath and very good separate shower. The restaurant is exceptional, original and delicious food. Wonderful!
The owner of the hotel is a really nice guy trying to make your stay as good as possible.
Nice small hotel with friendly staff and good restaurant. We booked two rooms, who were different but both nicely decorated and comfortable. The curtains don't block all the light from entering the room.
We had the suite and it was a large room with colorful decorations. The dining rooms and the grounds are very pleasant. The owner was very helpful and courteous. The hotel is directly opposite a distribution center with semi trucks entering throughout the day and evening. The bathroom in the suite was very large but had a slight odor as though dampness may be causing mildew.
The dinners were exceptional and the environment of the highest quaity.
Very comfortable and quiet. Probably the best breakfast we have enjoyed in Belgium.
I thought the surroundings were very picturesque and peaceful. The room was very comfortable too. I thought that there should have been a bar to sit at and have a relaxing drink. I found this very strange for a "hotel"
A cafe or a restaurant where you could get as cup of coffee, a drink or a small meal would have been nice. Now they only serve highly priced dinners and only on Saterdays.
location - small - luxury - no big run of the mill hotel - nice restaurant - setting in this category what's really missing is a spa sauna swimming pool and ... access to the park (now mostly private)
Location and ambience
Beautiful surroundings, calm and romantic. The renovation of the whole complex was done with lots of taste and love for the detail. Very good breakfast. Though the dinner was delicious and prepared with fresh products, it was by far too expensive for what it was, including the price for a glass of wine, particulary when you compare it to what you get for the same price in a really good restaurant.
The hotel is clean and new. Staff is kind and courtious. I would recommend it for people on a budget.
The building is simple but functional, clean and it seems that every detail is well studied during design process.
Convenient, on the border breaking a long journey from North England to Austria. Good value for money. Friendly staff and despite being next to a motorway, fairly quiet. The room (132) had a bit of a musty smell to it but nothing to complain about. Breakfast starts a bit late (07.30)
Hotel Staff helping with complicated Internet access
The hotel was everything I needed - a clean comfortable place to stay a (short) night right on the motorway.I arrived in the snow and dark and could park right outside.My room (which would have slept 3) with shower,basin in the room and separate toilet was excellent.Well planned and clean. The radio element of the TV wouldn't work.I had no desire to watch the television.
very close to E40 motorway
good location, easy to find, confortable bed at long last! there are too big camion park next to the hotel.
Friendly and polite staff & free wifi access.
This is a budget hotel in a motorway service area - in this context it is a fine place.
The staff which was very friendly. Also the room was very comfortable and I also had free internet connection what was important for me. The staff agreed to prolong my staying for 2 additional hours for free so I am very appreciate to them.
Closeness to countryside to walk my dog, food excellent, room very comfortable and staff very friendly not really - found the sports facilities within the complex a bit noisy
Staff and owner very pleasent, food good. Hotel could be good if one or two things were sorted out. The Hotel closes at sunday lunch and reopens monday, which were not told. You have to use the night key to get in and out and there was no food or drink available. A problem when the tap water was brown and undrinkable. The owner showed us to a resteraunt in Verviers but overall this was disappointing. Health & Safety issues with doors and stairs and our room door was left open by staff.
Convenient, efficient service, quiet, quite complete breakfast buffet Overall external aspect of the building not very charming, but once inside, OK.
polite and interested staff. slightly 'off beat' establishment (in a good way)
Staff were very friendly and helpful
nice prices and ok rooms. poor location.
Watching indoor tennis whilst eating dinner. Good breakfast buffet. Free wi-fi. Some construction and decorating work detracted from the ambiance. Limited menu.
I like the natur (mountan and a town. No
A slightly quirky almost "industrial building" thats not quite finished. inside though an aladins cave of facility ;indoor tennis courts /badminton and golf.Friendly staff, small cosy bar area and also clean restaurant, with simple menu. Rooms were clean and comfortable
nice room More a general remark for all hotels in this area, that they only speak french
We were priviledged to stay in a very special suite with sauna, jacuzzi, wide-screen tv, computer, and everything you could want (including a fabulous frog collection!) The view from the back was charming and unexpected. None