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Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
it was good for the money. i didn't like the tiny bed
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
Staff were very polite and helpful. You recieved a warm welcome. The breakfast was excellent and the rooms comfortable and clean. There was a children's TV channel. The rooms were hot, but steps were being taken to address this.
The staff were very polite and the rooms were clean and comfortable. Charging silly money for in room WiFi is a long term grudge of mine with all chain hotels and the breakfast was appalling - only a few sausages and some bread as a warm option and no interest in providing anything else despite there being an hour of breakfast remaining.
Only brief overnight stop on a long journey so really not able to comment Very warm
Ease of access to M25. Unfriendly staff, unhelpful staff and generally not enough staff. Could have got the same overnight stay at similar Hotel across the way for half the price and might have got a smile thrown in for free.
The cooked part pf the breakfast was not freshly cooked that morning. Evening menue is too rigid.
It was clean and reasonably priced Quilt was a bit small
quiet, clean, comfortable, good breakfast, friendly staff and a good price if you opt for a room with a view of the Dartford Bridge which we did, be aware that you will get some road noise - it wasnt enough to bother us but might be if you are a light sleeper - but it's worth the noise for the view.
Location, ease of acess
Excellent access to Motorway network Excessive noise from adjacent room.
Nice clean rooms, great location, very friendly staff (!!) Dinner, at the time only 2 staffmembers were available for the entire evening, and they had to do the whole process (cooking, serving, taking orders etc.) which took litteraly hours for us.
Room very spacious Breakfast expensive for what we got.
Reception took care of error pleasantly First room allocated had one double bed, not 2 as confirmed on the booking
Good service, large room and good value. Good double glazing kept out the traffic noise. Hotel is a bit tired and faded. Really for overnight stops only.
Being able to use the swimming pool That the evening menu or at the very least the price of the buffet dinner was not available until very late in the evening
Greeted warmly by fab man on reception. The food at Dartford Hilton is over-priced considering quality. I have stayed several times and am always disappointed with room service, but there is nowhere within walking distance to eat elsewhere so always end up ordering something at hotel. Shame, because everything else there is always first class. X
the late check out is fantastic, the pool and steam rooms are a nice add on but in need of refurbishment i have stayed here three times and each time they have had no record of the booking or room has not been ready. compared to premier inn it is long and protracted
As expected in any Hilton all very good, ex room is big at last a big telly with lots of stations, lovely food and staff. Lack of pictures on the wall, bit drap with none. The taxi service (All Night) do not use very late and dirty
Location, comfort breakfast price fitness facility pool spa steam sauna Nothing
The breakfast was lovely, and the serving staff was excellent! Again, the woman at the reservations over the phone.
Room/Bed very comfortable. Ideal location for shopping at Bluewater. Breakfast good and enjoyed pool facilities. All staff we meet were excellent. Dissappointed Wi-Fi was not free.
ease to get to from blue water shopping centre clealiness of the rooms lots of fly dirt in the bath and around the taps
the spa, the bar and the room service was lovely The cost of breakfast was automatically added to our bill. However they did remove it when we pointed out that we had not had breakfast
Good quality standards, friendly, efficient staff The 'Wifi' system to connect to the internet was not avialable in the rooms
The location Yes plenty. No hot water to shower in the morning. Reception and housekeeping didn't answer the telephone. Breakfast was pandemonium.
Although this was a brief overnight stay, we could see that the facilities, including the swimming pool, looked excellent. We thought the staff were extremely helpful and friendly, which is an important first impression.
Staff very good, breakfast very good, an enjoyable stay Breakfast staff although very helpful and nice forgot napkins, then supplied tea with cup, saucer but no teaspoon. Supplied toast but no butter etc. Little things but slightly annoying having to keep asking for items.
Very comfortable bed! Room was excellent however the bathroom was looking very tired and would benefit from refurb.
cleanliness and very helpful and polite staff none
We were welcomed upon arrival and given the most beautiful room. Our meal in the restautrant was superb along with excellent service and very friendly waiters. We ordered breakfast in our room which arrived on time and piping hot. Just wonderful. We will definately come again and probably for two nights next time. Nothing to dislike!
Easy access to Brands Hatch race track via the Paddock Entrance. 10 minute walk. No hassle with traffic when leaving the venue.
We needed to stay near Brands Hatch race circuit - this hotel is ideal and excellent
Turndown service, dinner and breakfast service (lady in charge of breakfast service - may have been the duty manager as was suited- receives a special mention)
Friendly welcoming staff The Stairs (too many) particularly for the elderly/young children
everything about the hotel was good
Very nice room with all the amenities you would need for a short break and tastfully decorated. Drinks at the bar abit expensive
The little touches like the DVD library. The restaurant staff were terrific as were the front of house staff. The cooking was also very good indeed. The bar man who seemed to think you made a Pimms simply by putting a measure of Pimms in a glass. We were charged separately for the lemonade which is standard in Pimms, which made for a 7.50 price per drink. Apart from that minor niggle, no complaints at all.
Very helpful staff, great grounds, good food Should have a full a La Carte menu not just just choice of 3 or 4 courses
The bed was comfortable. The pool was closed which was very disappointing as was one of the reasons we booked this particualar hotel. The carpet in the room had cigarette burns on it (in a non smoking room). There were no robes on arrival so we had to request these. The hotel restaurant was absolutely appalling - the waiting staff were unprofessional, the food was cold and even when heated up (on request) was presented terribly and just wasn't very nice at all - we were both unable to eat our main courses. There were no offers from staff of choosing anything else from the menu or discounting the bill. Very disappointed - especially as this was booked for a special occasion.
The gardens and Spa. The rooms were to a very high standard. Food expensive apart from breakfast which was reasonable.
everything the noisy people in the next room
excellent room bed to die for. only two things food & drinks way over priced. but a lovely place lots to see nice to walk around grounds are so pretty, gym needs a little updateing but still good. the staff was great. so yes a great place to stay
Please write at least 15 words beautiful location in a very convenient location for my business meeting. Nothing too much trouble for the hotel staff and the room was lovely.
Friendly, helpful staff. Very comfortable rooms & well cooked & presented food. no
Spa, rooms, lounge area all fantastic and the spa therapists were very good.
Staff were very helpful
location food, over priced
Excellent staff and very good breakfast. Too many noisy late night functions on weekend nights, no air conditioning, inaccurate bill at the end of stay and 2 nights in a room with an extractor fan on all night on the other side of the wall by the headboard!
Service was excellent - friendly, efficient staff. The bar menu is very good value and the food/ambience excellent. Room (luxury) was spacious with large, comfy bed, cafetiere coffee and a large bathroom, excellent shower. I got a bargain of £109 for this room which definitely influences the positive review. Soundproofing between rooms not the greatest but it is a converted house. Some noise from neighbouring rooms - a very boorish customer/s in the bar. To the staff's immense credit, they handled him well (he was harmless but drunk) and it was fine once he rejoined his party somewhere else in the hotel.
The cooked breakfast was the worst quality I have ever experienced and I'm not a complainer! Camponile better at Continental offering
Easy parking, comfortable bed clean room Prices of the meals are a bit high, also not always hot
Too bad the price did not include breakfast!
Warm rooms, friendly staff It's a little out of the way, but this is reflected in the price, so is understandable.
Efficient systems. Overall excellent value for money. Clean, all my needs were met. Staff level of English especially in the restaurant is not adequate. The bar area is too smoky to eat a bar snack and therefore I was forced into the restaurant. (Better air circulation and filtering?). Requirement to pay cash for dinner might be a ptoblem sometimes. Coffeee machine at breakfast not working
we were having a drink in the bar and was told at midnight that we had to leave as the bar was being shut up.....we hadn't even finished our drinks!!!!!
was a great location by bluewater, clean and good value for money
when i left the quality of the room wasn't to my liking and i didn't find the staff very friendly or helpful
friendly staff, willing to help, close to amenities
nice and warm in the room, one night it was very noisy in the corridor..
Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
The peace and quite & spacious room, location, the cheaper version of paying for breakfast on arrival :-) Was on business, arrived after 10.30pm (5hrs travelling) got room service, wrong wine sent back got changed, mix up over credit card everything seemed to be paid for seperately? ( why can't it just be charged to the room?)
There was good parking facilities and it was easy to check in and out. Staff were helpful without being obtrusive. It was an excellent location.
I would like to see decaf coffee in the rooms. Also when going for breakfast, nobody told us the routine or even offered coffee/tea, I had to ask after having fruit, halfway through cooked breakfast, even waiting for the toast machine to toast 4 slices of bread!
Comfy bed Cost not good value
Easy to get to, and lovely gardens to rear- however Hotel does not make the most of this amenity, it is difficult to work out how to get out there and when you do you have to climb past tables and chairs. Hence on a beautiful sunny day most people were sitting indoors in the rather dark lounge area while I had the lovely sunny gardens all to myself!
Convenient to my planned activities. Good reception staff who efficiently cleared the necessary paper work. 1. The corridors smelling of cigarette smoke. 2. Our room smelling of cigarette smoke and no air freshner in the room despite asking for some. 3. Our friends had to request a change of room as theirs was designated a "smoking" room. This meant our party were not on the same floor. On making our booking we had not been offered non smoking rooms. We had assumed all the hotel would adhere to the non smoking rule throughout. 4. Limited evening meal menu - all options were cancelled in favour of an Italian evening despite having been offered a varied menu on our arrival.
It was quiet and clean, i only used my room and not the rest of the hotel. I was allocated a twin room, even though i booked a month in advance, and had to sleep seperately from my wife.I would have liked the opportunity of booking a double from the outset. if i had known it was going to be a twin i wouldn't have stayed here.
Excellant stay None
It was clean and comfortable. The bed was a bit too spingy for me as I have a bad back.
Price & professional staff
Hotel was only 30 mins from liverpool st station. It was good after spending all day in central london to get away to Redbridge. beefeater next door was ideal. We have stayed in over ten different hiltons and i can assure you the breakfast was on a par with them. Our room was immaculate. Bathroom spotless. We paid £260 for 3 nights for 2 adults and 3 children. Really good value. The girl who served us at breakfast was really polite and courteous as were all staff. A really good hotel for a city visit. Check - in not until 2pm which I suppose is understandable but some hotels do start check - ins from 12 noon.
Excellent service and staff. Very attentive and friendly staff whom could not be faulted. Clean, comfortable rooms and suitable for a family of four and was excellent for the tube which was directly opposite the hotel which was a real bonus but it did take one change and about 30 mins to get to any tourist site in London which is just about acceptable I believe. Good value for money Room could be heated but cooling meant leaving a window open but not too noisy. The Inn was a bit out of London if that is where you want to visit but provided you can put up with a tube journey of 30 mins was not really an issue.
Polite , easy parking & convenient
The reception staff were very professional and friendly. Bed too small in disabled room. My daughter's room on the other hand was very comfortable with a big bed.
Extremely polite attentive and friendly staff.
The staff were very polite and courteous Yes I am 64 and there was no lift and i had a very full case and a smaller one and no lift,blessedly enough although the receptionist was a petite girl she did help me up the stairs 3 sets of them.My room was near a very busy road and both sets of sliding windows would not get even close to closing to shut out the noise which was all through the night.So thank goodness I was only booked for 1 night.Besides those 2 negatives the rest was very good.
Tube Station adjacent to hotel Not all staff gave the same level of customer service
The friendliness of the staff both at reception and at breakfast. No
the staff were very good, helpful and caring. no air conditioning, but a fan was supplied when asked for.
It was chosen for convenience, near to our son's student digs, plus right next to a tube station. Premier Inns usually do "what they say on the tin". The rooms are far too hot. No air con and if the windows are opened the traffic noise is very loud.
Too many to mention!! Review has already been left on trip advisor that touches on some of the low points!
Smoking allowed in room No bathroom. The toilet was in a closet, and the bathtub in the bedroom. The breakfast was very poor. You could feel the springs through the bed.
With the price you get this hotel room for, everything it offers is a steal deal. The hotel is located in a calm area but not far from the train station or the center of Ilford. It is very clean and the room service is done everyday. Excellent Wifi and that is free!! I will definetly stay here again if I come to Ilford and ofcourse if the room rate remains within the current range. [Note :The hotel may accomodate the guests in different buildings around the main building and you need to go to the main building for the reception or for breakfast which is like taking 20-30 steps from your room!! No big deal though!!] Nothing
the tranquility and proximity to high street and above to reaching the excel centre in time. saturday and sunday breakfast is servered earlier and the dinning room doors are locked very early in my opinion. I dont think it is necessary to lock the entrance of the dinning room. On wednesday when i was checking out, i went to deposit my case at the dinnig room according to instructions i got from the front desk but to my greatest astonishment i found a male member of staff smoking in the dinning room by the breakfast counter. I think it against policy.
Value for money it is not luxurious but it is clean friendly with excellent breakfast. Water pressure seems vaiable over 2 stays
Nice friendly staff with spacious room. Excellent Halal Breakfast and free wifi+parking was a bonus.Close to Ilford Town centre and shops. Rooms could do woth some renovation.
Breakfast Far from undeground, too cold in the room, absence of tableware
helpful reception staff
The rooms were comfortable and clean and we had a very enjoyable stay. The hotel could be a little bit tricky to get back to using public transport. It was easy to get into the centre but not as easy to get back.
New small hotel, quiet neighbourhood, good connection to London (train, underground). Our double room was really very small, but equipped well.
Really nice, sparkling clean room with quite luxurious fittings - I was pleasantly surprised at the budget price. Location is pretty convenient given the speed of trains from Liverpool Street to Ilford. Walls were quite thin and was woken up early by conversations at reception, and the staff's children running around. Breakfast was toast and cereal - more than adequate at budget prices but a bit unexciting.
Location good, parking good, breakfast good We were locked out when we returned at 11:30pm (even though we were told that reception was manned 24 hours) and staff did not respond to the intercomm bell. After quarter of an hour another customer finally let us in (he was also looking for a member of staff) by opening a fire-door - which set off an alarm.
Pleasant and helpful staff Infestation of bedbugs
45 minutes from center, but very good connections, bus and then tube (gants hill) central line. Staff and breakfast are OK, rooms are quiet old but value for money
Correct staff, although the hotel highly needs some refurbishment the room was clean. Bed was OK. The furniture is a mixture of very old (and damaged) items of different styles.
in need of modinisation.
the breakfast no chairs / seats in room; thin duvets; small sheets, no matress cover; portable TV with internal ariel - poor reception
Good heating. Comfortable bed. Excellent breakfast. Polite staff. Cleanliness.Good car park. Evidence of gradual refurbishment. Hot water. Light and well carpeted corridors. Poor lighting in the bedroom as two of the three lights - including the bedside light - were broken. No BBC1 on TV. No chair in bedroom.
although bar was closed for referbishment staff were all more than helpful
Availability of family room
fantastic breakfast its an old hotell who needs to be painted and other things. they have started but is far from finished.
Very friendly reception on arrival. New paintwork. Enough storage space in room for one (a couple of drawers), and plenty of hangers, which is a rarity. Poor heating in bedroom and bathroom - the radiators needed bleeding (reported to reception when I checked out, as there wasn't any point when I got in at 11.30, and the duvet was perfectly adequate), so too cold to try the shower. Nowhere to put shampoo or shower gel in shower. No internal access to breakfast room (not fun on a freezing morning). Disappointing breakfast: no fresh fruit, only white sliced bread, only jams (no marmelade, honey, Marmite or peanut butter), rubbery processed cheese, water in urn ok for coffee but not hot enough for tea, teabags left out in open bowl and coffee in open jar, so both losing whatever flavour they started with. I don't object to diy toasting - at least the toast's hot - but a note of how the toaster worked would have been helpful. It all looked as though nobody cared very much, in striking contrast with the redecorated dining room, attractive cutlery, and linen napkins.
the restaurant & the pictures on the wall wasn't very impressed with the room heating inadequate & woodlouse in bathroom
Value for money. Comfortable bed. Noisy as noise travels easily from other rooms. Shower had very low pressure
No bathroom in our room had to walk passed other rooms to reach a bathroom and shower facility. And no heating left on just a thin blind covering the huge window letting all the cold air through.
the manager upgraded our room to a family room so we could have an en-suite free of charge, also the breakfast was freshly cooked if i cant use this space for complaints i won't write anything
Nice polite staff, good breakfast,good for the price
the Nepalise restauraunt Poor furnishings
At £25 per person facilities were okay,staff were all polite and helpful & lovely restaurant attached to hotel. Having to keep going outside, from reception to room, reception to restaurant especially as was raining. Bathroom smelt damp and shower was very dirty. Very noisy could here all sounds from other rooms and fanlight above door made room very light to try to get to sleep in. Breakfast was pretty appalling, we went down early (7.15) and the food looked tired & as if been there for ages and they had uht milk (yuk). But the full english was good.
None The room was not ready at book in time. We did not get the room we had booked. The central heating was not working. The jacuzzi bath did not work. We were kept awake all night by banging doors and other noises from the hotel. The place is a dump.
Staff were brillaint and so friendly