good environment The hotel stuff are very friendly.
Good breakfast and staff was very friendly. Room was small, but for the price, it was appropriate.
People welcoming you instead of credit cards machines. Canal +
very friendly and helpful staff made us feel welcome and want to return small room and bathroom
Pleasant staff and comfortable room.
It was basic facilities but good. Breakfast was good. Only the smoke odour in the room
Car parking Hotel was difficult to find, small bathroom.
close to highway to Avignon Rooms are tiny.
friendly staff,good cuisine,location not the top but avignon center easy reachable... to change tv screen...
excellent for money.The breakfast could be better,but it's ok for France.
The owner No
The owner was extremely hospitable and provided excellent information on dining and locations to visit. Nothing to dislike. It was a Gite and not a hotel. It did not serve evening meals but its breakfasts were very substantial. I would recommend it to anyone who wanted to meet the family.
it is a very warm hotel~people are very friendly~~
The real spirit of Provence. Fantastic owner, very welcoming and helpful. Jean-Paul can tell you about local and remote attractions, recommend best restaurants, help to plan your day trips etc. The atmosphere of the hotel is absolutely homely and frendly. The next our visit to Provence we are certain to ask accommodation at Le Mas Ferrand!
The rooms were fine, bathroom was new, the owner was very kind gave good recommendations for travel in the region. We could not lock the rooms, the locks are invalid, the house needs to rearrange.
We felt like we'd come home. This is a lovely place to stay - the family are so warm and generous, and they create a fabulous atmosphere. The host Jean-Paul speaks great English and is very helpful. Excellent breakfast, very clean, extremely comfortable. Nothing to fault - we didn't want to leave!
Brilliant setting, excellent breakfast, great reception
The owners were extremely helpful, friendly and welcoming - we had a thoroughly enjoyable stay. Being able to prepare our own basic meals in the evening was also a huge bonus. No
this really wasn't a hotel; it was a chambre d'hote. The room was obviously the former dining room of the house and the bathroom the former kitchen. I did not feel comfortable as I was in someone's house. I would have preferred to know it was a chambre d'hote beforehand.
Very friendly & welcoming; excellent breakfasts!! easy access in village
The pool was nice on a hot day. Breakfast was quite good for the price. We had to wait a long time to be booked in due to some problem with computer. The staff were very nice about it but a drink whilst we waited would have been nice. They did allow us to use our room towels for the pool whilst we waited. The hotel was not as we expected for the price. I think the pool cost a lot.
Helpful staff, clean, good A/C, nice pool.
It was comfortable,clean and friendly and helpful staff.It was handy for trips to town but difficult to get to town when the buses were not running for a public holiday. The fact that there was only one bus and difficult to get to town during the public holiday time.I do not remember any details about the need
Pleasant reception staff, pool. Buffet breakfast soon ran out of food and staff refused to re stock the table, don't be last down for breakfast.
Nothing Hotel building is like a container box. Very old and small room, too narrow for family. I strongly not recomend this hotel for family. I made 6 hotels for my vacation, this hotel is worst.
The daytime manager was pleasant and helpful. Our second room was basic, but clean. The night manager was awful. The code we were given for after-hours check-in did not work, so some other guests let us in and helped us find him, but he was abusive and at first refused to help us. Only after we demonstrated that the machine wasn't working did he sullenly get us a room key - for an already occupied room. The room we finally got was small, dirty, hot and uncomfortable. The next day we were moved into a cleaner, cooler room. The hotel's location would have been very inconvenient for visiting Avignon, if not for the fact that extra buses were running during the July festival in Avignon.
The air-conditioning worked only for the first day. Even when it was on, it did not help a lot. The room is just too stuffy and hot. Suggest not to stay during hot summer.
use of pool and close to main motorway and choice of eating facilities. only 1 of the 3 rooms booked was available - a second room was organised at a nearby acotel. very disappointed.
The staff is helpful and nice. The gentlemen helped us to book a taxi on our departure date. That's quie early and we won't be able to catch our train if he didn't help us. Though his mother language is Franch, he speaks quite good English. However the bill includes 4 breakfast but we juse ordered 2 at that time because we check-out early. (We just know that after leaving the hotel) Even worse, we missed the breakfast because we didn't wake up on time because we were still using the UK time.......wasting 4 breakfast in total.
nice place, good location
no air conditioning
Quiet comfort. Breakfast ok. Pool area fine. 2 star about right. Would go back again.
Friendly welcome. Situated close to the lovely town of St Remy de Provence, where there is a good choice of restaurants. Hotel itself in a quiet area. Comfortable spacious room with outside sitting area in the beautiful gardens. Provencal features of the building add to the calm tranquil feel of the hotel. Very good breakfast.
Staff were excellent form 1st contact. All the facilities were well maintained and comfortable. Loved the pool! Eva loved the almond trees and the fresh almonds which one of the staff showed us. The room was super. Eva would have preferred a bath to a shower.
Friendly, family-owned atmosphere, helpful considerate staff, simple clean rooms,decent breakfast...nice pool/cabana. Just a 5 min drive from the center of St. Remy en Provence.
Charming hotel in delightful setting, with attractive pool area. The internet, although only available in public areas, works quite well. The rooms have either a small balcony or a terrace .Breakfast is a good value -- lots of variety, fresh juice, etc.. Although the hotel is within walking distance to town, the immediate area is not particularly busy or well lit after dark.
Pleasant public areas, quiet location, friendly and helpful staff. Minimal room size (but typical in this price class).
What an excellent hotel. The staff are absolutely superb, ready and very willing to satisfy all requests. It is a wonderful location, near enough to the town, but very relaxaing also - being away from it all in those beautiful gardes was indeed a great pleasure.
Very nice and warm place. Very personal services and best breakfast in France yet. No swimming pool.
Room was good and breakfast was excellent No swimming pool
Friendly staff, cleanliness, excellent value for the cost
close to restaurants and shopping mall. The front desk counter was friendly and helpful the parking compound was dusty.
Clean and tidy cheap and good for a one night stop over
The room is really value for money. Although the locations was away from Avignon centre, it was no problem for us as we had rented a car.
24/7 checkout, free parking, free wifi, airconditioning. space shuttle bathroom (1 sq m probabably), bed looked like it was not cleaned after the previous client, poor breakfast for its price. Would be good value for money if the room costed about 30 euros, otherwise too expensive for the comfort provided.
The rooms were dark and tiny. The shower was definately not great.
Good comfortable bed. Good Breakfast After hours there was no one at the hotel and the parking lot was locked. Was not sure how to check in.
Clean, compact, organised, good breakfast. Way out of town, wrong gps coordinates on info.
The staff was very nice. There are no internal hallways at Premiere Class. The hotel takes the motel concept. You access your room by the external balconies. Your window faces the balcony. At other hotels I avoid the ground floor as I like at least some privacy and want to avoid people being able to look through my window. At Premiere Class all rooms are ground floor rooms and there is no privacy. The windows are small so not much light comes in if you open your shades... and if you don't well the lighting was horrible. I felt like I was in a tiny dungeon. The desk was too small to sit at comfortably with my computer.
Basic spot for day/night trip,fairly remote from any city,within shopping complex,with no communication with the city.Selection driven by price.Clean place to sleep only Very unprofessional staff,no language skills and very unfriendly and unhelpful.I have exoerienced this,when got lost and tried to get driving directions on the phone.Room cramped with bunkbeds
The proximity to the Avignon Nord commercial centre and a number of restaurants, and proximity to the motorway and main roads to Avignon and other places in the vicinity.
ok for a quick sleepover without any comfort requirements the room was dirty, linen and towels hadn't been changed for ages, with stains visible on pillow cases, bed linen and towels. it was obvious that someone in the hotel had tried to cover it up instead of changing it.
Very professional staff, great nature, and the suite was comfortable.
we enjoyed the authentic provencal chateau experience, the hotel mixed successfully the original reception rooms with modern but classic french style bedrooms and en suites. The grounds and the terraces were superb.We also enjoyed the innovative gourmet dining. Thought the breakfast a little expensive, so enjoyed our croissant and coffee in the beautiful town of St Remy.
Proactiveness. One of the front desk staff contacted us on check in night and he provided us with directions when we could not find the Chateau. This gesture was very much appreciated and the guidance proved invaluable. Not able to visit and appreciate the areas surrounding the Chateau as it was the off season. Also, would be nice if more staff are able to speak English.
the location and the architecture of the hotel (beautiful 17th century "chateau" right next to saint remy de provence) are great! Splendid park as well. Very nice and professional staff no room service and poor mini-bar
The staff, ambience, food, and the comfort was excellent. Best we have ever experience as a total package. Nothing to dislike.
Staff was very kind. Make you feel the most important guest in the hotel. The room was clean and nice, exacty as I expected. Breakfast is too expensive.
Staff very helpful especially reception.Food was very good aswell. Expensive for the quality of the rooms-the hotel definitely needs to be refurbished and updated.There were no lounges/sitting areas and the restaurant/swimming pool area felt very cramped.Overall very expensive.For some reason my booking (I cancelled and then rebooked at a cheaper rate) didn't reach the hotel-luckily the hotel had a room.We moved after two nights.
We found the hotel to be very relaxing and peaceful. The staff were helpful and the food very good. The only slightly disappointing item was the Breakfast Buffet. Rather limited and unexciting.
Everything!! We had eaten at this hotel two years ago, and decided to spend a very special anniversary for one night en route to St Tropez. The room was very comfortable overlooking the beautiful gardens and swimming pool. Food was wonderful, tasty and well presented. A place to return to!
Silence, gardens and staffs Due to very weak signal reception, WIFI internet access is not available as described
Away from the centre of the old city, which was packed because of the Avignon Festival. Peace and quiet with rest and relaxation by the swimming pool could be followed by a short drive into the centre and some sight seeing.
convenience too many little things were annoying at this hotel 1) canvas chair on my terrace broke as I sat in it, should have been noticed as defective. 2) no light in closet, and closet door hard to open as bed side table in the way 3) toilet room no where near sink, hard to wash hands, 3) restaurant rather grim and food only ordinary (unusual for France) 4) poolside noisy and crowded 5) No newspapers in the morning as at all other good hotels 5) my bath tub and sink dribbled the water in and out...took 35 minutes to fill tub 6) did not clean room until 2:00PM
The staff were very attentive and polite. The layout and facilities in the hotel were lovely and there was a lot of attention to detail. Lovely scented rooms.
The hotel doesn't look like much from the outside, but once through the doors a large, beautiful courtyard (very well maintained) appears. Nice pool area, and well appointed spa area. Fantastic meal at the restaurant. Very friendly staff. The location is a little "off the beaten path", and you need a car to get anywhere. Overall, a little pricey (both room rate and restaurant).
Relaxing, clean and friendly Too expensive by far and poor location
The friendliness of the staff and the food was fantastic Need a map to get there!!!
All the staff were exceptionally polite and helpful, especially the staff at reception, and the restaurant was of a good standard.
Spa facilities, swimming pool area and the hotel grounds and decor were very nice. Staff were also very attentive. Free wifi in the bedrooms. My room was very small although I was advised of this when booking so can't complain, there are a couple like this, and based on other reviews, most rooms are larger (although this would cost extra to the 185€ we paid per night). My main issue was the cost of any extras in the hotel. Menu prices and drinks were extortionate even if it has a michelin star. Since it's a good 10 minute drive from Avignon, if you don't have a car, you have to go by Taxi, and for some reason that costed around 25€ each one way journey too, making it an expensive couple of days. Not sure if it's normal, but the taxi drivers seemed to start their meter when they were called by the hotel, so the starting tariff would range from 6.50€ to 8.50€ which isn't great.
We absolutely loved this hotel! It has lots of Provencial charm and our room was very pretty and spacious. It is the perfect place to stay in Provence if you don't want to be with all the crowds in Avignon center. It is about a 10 minute drive to Avignon and easy access to other areas of the Luberon region. There are no restaraunts nearby so you will need a car for sure. The hotel has wonderful food but is pricey. It has a great outdoor pool, indoor pool with spa, very lush landscaping and beautiful patios. Very attentive service and wonderful personel.
quiteness, close to town centre,spacious garden pool water was not heated and a bit too cold
Very nice and quiet! Excellent Dinner. Very friendly staff. Secure place and parking ground. Close to Avignon. Will come back...
We knew this hotel from a previous stay 10 years ago, it was nice to find out that it still matched our expectations. The restaurant as good as ever.
Delightful hosts Nothing
The stuff was great - very helpful, patient (even if we're unable to speak french) and fare (in the last minute we decided to stay additional night. although they could have charge us full price, the bill was discounted acording the price we gained at booking.com). The facilitiy is new. Location is very good as well (we had a car. walking to the town center would be less the 10 minutes). The biggest advantage was the value for money. We enjoyed our stay!
Excellent location to explore Provence but be sure to have a car as it is about a 20 minute walk to St Remy. Staff were excellent and helped us plan a couple day trips. Restaurant was the best i ate at in France!
We could not have been happier. Driving in to the hotel through an avenue of plane trees with the charming chateau at the end was an enchanting experience and every aspect of the stay lived up to that stunning first impression.
The staff, the trees, the property, the fireplace, the rose wine. Breakfast should be included in the price of the room.
this was an outstanding property - it more than exceeded our expectations - wonderful staff - beautiful grounds, spacious room, superb food and great location for exploring the towns of Provence
Stayed there our first night in Provence. We were road weary and enjoyed an excellent dinner at the hotel.
Great service. Beautiful old Chateau. I asked to have flowers delivered for my wife's birthday and they managed to get a dozen beautiful white roses delivered even though the flower shops were closed on Mondays.
I loved this place. I had my own little cottage with one of the best showers I have ever had. I was able to self-cater for most days, but did the breakfast they offer one morning, which was simple, but delicious, including homemade yogurt and pain perdu/French toast. There is a bakery less than 5 minutes walk and then the center of Saint-Rémy is another 5 minutes away. The free parking was convenient and they even let me use a bicycle one day. The location is great, with easy access to hiking and surrounding towns. I'll be back. Thanks to Myriam and Louis!
We loved this apartment. The staff was wonderful. Location is great. Good deal for your money.
We were very pleasantly surprize at the cleaniness and space provided . Being close to the centre but still able to sit on a patio and look into a well kept garden and pool was great . This was by far the very best in self catering we have come acroo
The surroundings and the peace and quiet were lovely and it was very close to the town in easy walking distance , which suited us perfectly. The light on the veranda was a problem, we had no light at all the last night we were there. everything else was very satisfactory.
We loved staying here with all the space of a lounge area and kitchen and dining room and being able to self cater for a few days. Within walking distance to the town and plenty of nearby sights to drive to. Brilliant stay
Location and setting
Big field Only shower
very nice old mas provencal, beautiful area
Ok generally Had to ask for eggs for breakfast. Not obviously available
The whole experience was very enjoyable at Le Mas des Figues. The room had a good view and was very clean and brightly painted.
Beautiful house and gardens ande open space. Difficult check-ins for late night arrivals