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The lobby was comfortable and inviting. The staff was kind and helpful. The pillows and beds were my favorite part.
Smelled musty. Very dusty room. My allergies went crazy and couldn't breath in the morning.
Comfy beds, thoughtful room service. Only three elevators for 15+ floors? It was a nightmare waiting for one to come down and actually fit in one when it did. I took the stairs every time after that.
It was a freezing night in Knoxville and we were so happy to find a wonderful and warm hotel!
The eggs were disgusting and there was not a lot of options for hot food. For the cost you would think that they could have had a waffle maker.
The hotel overall is very clean and the staff are fantastic. Our room was clean and the bed was comfortable. The elevators are slow and with a full hotel we had to wait awhile for a lift. Breakfast buffet is overpriced for the quality and selection of food.
Cleanliness, comfort and friendly staff. Rooms very spacious and comfortable. Room temperature very inconsistent. Air wouldn't cool room down
It was in a great location, and the staff was very helpful. We stayed during the week and it was very nice to be able to get a glass of wine in the bar after everything was closed. It would have been nice to have a refrigerator standard in the room. We didn't have anywhere to keep our leftovers from dinner.
Excellent location, easily walkable to attractions, great view from upper floors. Couch was dirty and badly stained, bathroom exhaust fan didn't work but front desk made no attempt to fix, changed parking rates between booking and our stay with no notice.
The location is great for walking around downtown. The hotel was clean, and the associates were really friendly. Also, the fitness room has a decent amount of equipment in it which was nice. I wished that there was a sink and mirror outside of the bathroom. It would be helpful when you need to get ready and the other person staying with you can still use the restroom. Parking is expensive, especially considering that locust street garage is free on nights and weekends and that lot is right beside the Hilton lot.
The location The room and bed were surprisingly small. Bed was about a foot off the ground. Almost like a sofa bed (without the sofa). Guessing they put us in an adjoining room to a bigger suite... which wouldn't have been as big an issue had they described it that way.
The cost in relation to other hotels nearby and the friendless of the staff. The king size bed wasn't comfortable at all. It had a dip in the middle making it very uncomfortable to sleep on.
We couldn't even stay at the hotel...had to cancel our reservation and move next door because the beds were unsleepable they were so uncomfortable.
We were just passing through very quickly on a road trip but I have never in my life been exposed to a hotel that smelled as rank as this one. I mean, it just perneated a stench unlike anything else. Do yourself a favor and AVOID.
The hotel staff was very friendly and the hotel itself was in great condition. Room was clean. All appliances worked. There were large dogs staying in the hotel that began barking early in the morning.
The staff was very friendly, especially on our second visit, remembering our names and other specifics. The check in and check out process was rapid. Located right off I 40 and conveniently in the middle of a bunch of very good restaurants and useful stores.
The man that was working on Friday was very enthusiastic and so nice!! The lady working to night shift at the front desk on Friday night was rude.
Good location. Easy to find. Could use a little face lift. Lapshades were dirty and cracked, bathroom counter had red fingernail polish on it. Hair dryer did not work. Minor problems that should have been taken care of before we go there.
Breakfast was good but would prefer fresh fruit or yogurt option. Checkout was fast and simple. Staff was friendly. For the price, it was better than expected. Decor is dated. Wallpaper was peeling in the bathroom, moisture damage was evident in bathroom and was gross. The lock on the door wasn't secure, traveling alone I felt uncomfortable and would not stay there again.
Location Old bathroom, rust . Outdated room. Found a bug in the room.
Breakfast Outlets on lamps are so loose that they are not usabke
It was clean and well lit, the decor was very elegant. That's about it, the rest a collection of minor aggravations coupled with a major safety issue. 1) I had to pay for parking and told to park on top of the garage out in the weather while people who were paying to park for a local sporting event were allowed to park inside the garage. 2) The windows to the room were poorly sealed and even with the thermostat set at 80 the room was miserably cold. When I called the front desk to request another blanket, I was told there was an additional charge. 3) The entrances and sidewalks are poorly lit and the curbs painted a dark gray color. Upon returning from dinner, a short walk up the street and much later in the evening, I nearly broke my ankle when I thought I was stepping off of the sidewalk but was stepping half-way off of the curb, nearly falling in the process (no alcohol was involved). This needs to be addressed as a serious safety issue. 4) If a hotel is going to offer room service, dirty dishes need to be picked up promptly, not left in the hallway outside the room for hours and hours. This was the first and last time I ever stay at this facility and we travel A LOT.
Staff was friendly and room was cosy. Charged for parking
The shuttle took us right down to the old city where all the venues are and picked us up, but only till 11pm. Unfortunately the festival ran later than that. In an effort to ease the hangover on the second morning of the festival, we went to the restaurant at about 11 am, and the bar was closed. We asked for a mimosa and a bloody Mary and waited about 15 minutes with no drink. We went outside after we gave up and the server chased us down, offering the drinks on the house, but we were just over it at that point. One time before i stayed here and was having sex with my girlfriend and the manager actually called the room when we were done and asked us to keep it down. Thin walls, apparently. II'm going to the Hilton next time I stay in Knoxville.
Liked the on-site dining and bar. Site is quite and family friendly. Bathrooms a little cramped in rooms. Needs better space utilization.
Very clean, wonderful staff, excellent location to the downtown activities. The pool was smaller than I would have expected from such a nice hotel. There was no hot tub or sauna.
Food in restaurant was sub par
Beds very soft, pillows very nice
We were in room 717. Brawling in the next room (715) brought management up twice. (Someone else called the management.) Dog barking down the hall. A party down the hall broke up at 2:30 in the morning with much shouting. In the room, lumpy old bed, peeling wallpaper, old mismatched furniture and lamps in the room. I have photos. We stay there every December when we visit family. This is our first bad experience. Do not accept a room on the 7th floor!
When I entered the Crowne Plaza on a Friday night the lobby smelled overwhelmingly of fish. There was a buffet on the next floor up that was the cause of the odor. I know there was lots of fish because when I asked if they had any vegetarian options I was offered many species of fish. I was shocked that the staff at a restaurant wouldn't understand what a vegetarian is. I normally travel with my husband who has life threatening food allergies. I would not have trusted this uneducated staff to properly ensure that his food was safe. I ordered instead from room service. The options were not impressive but I opted for pizza. I asked for "light cheese". It was repeated back to me correctly. I received a pizza with extra cheese and no sauce. I ended up ordering delivery food from outside the restaurant in order to get an edible meal. That was made difficult by a horrible WiFi in the room. It crashed 3 times in the course of my order. I won't be back.
It was clean, fresh, beautiful and the breakfast was excellent!
Location, easy to find. Friendly staff at check in, beds were comfortable and clean hotel. Breakfast was good, typical but good. The lady at the desk was very helpful in assisting us finding a place to have dinner that night. Nice to have a smiling face at check in!
The size and comfort of the room.
Very clean, friendly staff, nice bot breakfast The beds were uncomfortable for those with bad backs. Firm mattresses with no padding/pillow top made for sleepless night
Staff was very kind Parking lot doesn't have a lot of spaces near the front
The pullout couch that my son slept in was extremely uncomfortable - not acceptable for an otherwise pleasant experience.
Nice selection of foods offered. Everything was fresh and delicious. The fresh fruits were nice. The plastic cutlery is an absolute joke. It was so flimsy and awkward to hold. Almost impossible to cut a slice of bacon. Absolutely useless for trying to cut a waffle. I had two knives break cutting a waffle. Also, the foam plates are thin. I sliced right through the plate, leaking waffle syrup onto the table top. For a few dollars you could upgrade to a nice chinette style plate, and decent cutlery.
Did not have coffee maker in room but had coffee. Treadmill in workout room did not work. Did not bottle water @ store at check in & when asked if vending machines on floor staff at desk could not tell me. When told staff at check out about coffe pot & treadmill (and these are important to me) did not even offer an apology.
The location was nice and the lobby looks nice. The room size was nice and the bathroom was just fine. Our room smelled funny. We had to spray perfume to help. The beds sunk in the middle and the furniture was in bad shape, stained and tore up.
Bed was comfortable Carpets were very stained as was the couch and smal seat in the room.
Warm interior finishes and decorating, room well stocked with useful furnishings, friendly and efficient front desk staff, reasonable price and good value. Bathroom ceiling had not been fully repaired after water leak.
I like the non-smoking environment all the building. And very clean room too. The room is so small compare with what it displayed on website.
All around great stay...it was easy to locate, clean, friendly place to stay.
I booked the room the day of at 1125PM planning to arrive at 3 AM. The first thing the staff told me was that I'd probably be charged again bc they wipe the previous day's reservations at 2AM. They kept saying if I didn't use your website and booked through them then it wouldn't be an issue but they made sure to be clear that using the third party site was not the way to do it. Thankfully I wasn't charged twice but please indicate this timing issue and the need to call if you'll be arriving late on your website so people are aware. It was a very stressful first encounter and I was unsure if they'd charge me again until the morning.
Nothing special about this place except the price. The location was not as close to our destination as we were told. Staff always seemed busy chatting with each other. Entrance ramp and deck area difficult. Way over priced for what you get. No place to walk dogs.
It was clean and decent value for the money. There weren't enough parking spots when we were turning down for the night, so we parked in the garage on the curb. If we pay $10/night, we'd like to be assured an actual parking spot.
Parking was confusing.
Love the lobby! It's luxurious and makes the guest feel more sophisticated. The bathrooms were also top notch. The toilet was very loud when it flushed not allowing for quick middle of the night restroom trips without disturbing your significant other. The hotel room doors need hydraulics. Other guests slammed the doors and it was VERY loud. I understand people are having a good one but it should be quiet after a certain point. Hydraulics on the doors would fix that!
Friendly staff, good location, clean, will stay there again when in the area
Right off the interstate with more eating choices than you could ever use. Very comfortable beds
They have a security guard that walks the lot at night. It's good if you're traveling with equipment or gear you can't bring to your room. The pillows and bed linens were not very comfortable and felt cheap. I've stayed in similar places at similar prices and their bedding was much better.
Rooms were great, breakfast was wonderful, staff was awesome!
Very pleasant staff Breakfast was not that good.
We stayed at Country Inn on our way to Florida and on our way back. On our way there the staff was absolutely amazing. So friendly and it was a nice welcome after a 9 hour drive with two kids. On the way back in Knoxville, the staff was a little rude. They seemed bothered that we were checking in which was a little annoying. But overall it was a nice hotel.
The staff was friendly, the rooms were spacious and clean, and it had good parking. Slow elevator, and the cleaning staff walked in even though there was a do not disturb sign on the door.
Staff was friendly, everything was clean. Breakfast was good A little expensive for a basic hotel.
The people were very nice and the guy at the made to order grill was AMAZING.
I loved the huge shower in the bathroom. The saltwater pool was awesome, too. The beds are very comfortable. The made to order omelets were delicious! They also have a meet and greet every evening from 5:30 to 7:00 with complimentary drinks. There was nothing I did not like about this hotel.
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This guest did not leave comments about this hotel.
The breakfast was awesome. The chef, was very friendly and accommodating. Overall the entire staff at this location was friendly. The room was also very nice The refrigerator seemed to malfunction.
The breakfast buffet put it over the edge--it was delightful. The suite was a nice touch, making it more comfortable for our family of 5. They were willing to switch us to a 2-bed room when. We requested it, which we appreciated.
I really enjoyed the bed. We had a wedding reception and I was very tired. When I finally got to bed, it was the most restful night I've had in a long time. NO!!
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The hotel was very nice and clean. I loved the fitness center and the breakfast buffet. Everyone working there was very nice and helpful.
The ribbon on the pillows saying they were soft, the bathroom, the shower, the lobby.
First floor easy access that were requested. Didn't realize there would be over 15% service tax or that there was a $50 pet fee. Was not easy to get to. Ended up paying $152.08 for one night stay! Will not stay there again! Also would not allow 20% discount coupon at restaurant since we couldn't eat in restaurant because of pet.
The staff was very friendly and accommodating. Menu limited and just a little high.
We enjoyed staying at the Red Roof Inn. Great value- rooms were clean, desk clerk was friendly and hotel was easy to find. Will definitely stay again. N/A
Location was excellent. Need to get rid of the carpet. It was old, smelly, and dirty. Air conditioner in first room didn't work. Had to move to another room next day. It was a little better. Place needs to be upgraded.
Terrible, dirty, lacking in facilities
The housekeeping staff were the most pleasant, welcoming and engaging staff. The valet staff and front desk staff need guest interaction training. The valet staff do not provide a warm welcome and need training on looking at guests when speaking rather than looking past guests. The front desk staff need to be trained on providing a warm welcome. A simple smile and "Welcome to the Hilton Garden Inn. How may I help?" Having stayed at many Hilton properties throughout the world, the Knoxvilee Hilton Garden Inn/University and Knoxville Downtown Hilton properties appear to have the worst management and many poorly trained staff.
very nice and convenient place to stay.
* Friendliness and competence of staff * Mandatory valet w nightly parking charge * King Room cramped, uncomfortable sitting chair, & no foot stool * No pool/hot tub * No bathtub (only room w bath is Queen Double) * Access off Cumberland Ave (coupled w staff's complete lack of information on construction or local stores & restaurants * No ice cream in pantry
Breakfast was a bit weird. Confusing and understaffed. The folks that were working were great, just not enough of them. Thought $12 was a bit much for what Is usually a complimentary breakfast in similar settings.
The reception on the fifth floor was great for dinner/drinks (floor costs extra money). The hostess while I was there did a great job of serving people and making them comfortable.
The staff was very helpful. The bottled water was free.....very nice feature. The hotel was clean. Nothing, everything was great.
The bed was comfortable. The staff at check in were very nice. The temperature in the room was poorly controlled. Our room went from too hot to sleep to freezing and let’s put on some more covers. This made it difficult to sleep.
Clean rooms, friendly staff,location was good with restaurants close to the hotel. Hotel is a little dated.
comfortable bed, very friendly and helpful staff at the registration desk. The room smelled stale and the windows didn't open to freshen the stale smell. The soundproofing was poor, we could hear someone in the next room coughing. The carpet in the hall was worn & shabby, the doors to some of the room had cheep press boards screwed into the door.
The staff were very friendly and helpful.
The cleanliness of the room was nice. The breakfast was suitable. The three ants my wife disposed after mashing them were a little disgusting to endure. The bed pillows were small.
The staff was new who checked me in. However, he asked me for my credit card again although I pre-paid for my reservation. He was telling that I needed to pay again and it wasn't until he asked the manager for help, who told him to give me my keys. Other than that, it was a relaxing stay. If you have an important event or bar/medical exam and need to book a hotel, maybe try a different hotel that won't give you problems the night before.
We went to Knoxville for a UT game. There were 3 of us in a room with two queens. We had plenty of room and had a great stay.
Comfy beds for picky sleepers!
Lemongrass across the street serves amazing Thai food.
Consistently missed replenishing supplies such as soap and lotion.
Clean, nice and comfortable. Mattress could be softer, but not bad.
This place has everything you need including large rooms and outlets right next to the beds. It was easy come easy go and they had all different types of pillows which was impressive. No tissues
Clean comfortable room
The staff was vary courteous and helpful. The hotel was well maintained and and looked to be newly decorated. Our room was very clean and the beds were ultra plush. We had a very good nights sleep. Breakfast the next morning was great and much more than I had expected. Over all a very nice experience, and a good value. We will definitely stay here again.