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I liked the situation of the building set in parkand. The facilities in the hotel are very good. Architecture most impressive Signposting to the hotel was good. Staff excellent. Dinner, the service and the dining room were all very good. There were two simple matters which I feel should be rectified and should not have occured in a hotel of this standing. a) The handbasin in my room was badly cracked and had been so for some time. b) At breakfast coffee cup which I was served with had an unsightly crack in it. I felt this should also not have occured. These two matters spoilt to some extent an otherwise perfect experience.
The position of the room round the corner from the indoor swimming pool, and the fantastic restaurant. The unheated corridor from the room to the pool! Although we could have used the dressing-gowns and slippers if we had known about them! ie only saw them on a chair in the hallway when we were leaving the hotel..Perhaps they should be in the rooms with the pool towels?
TheChateau , the Quality of the food and the service from the staff was excellent. no
The hotel is in a beautiful garden setting, which is most relaxing. Food and service excellent.
The staff were excellent and the food fantastic. Slight issue with noise in rooms
A really pleasurable stay. The dinner was a high point. If we were staying for longer, the lack of drawers for clothes would have been a problem
Staff were very nice, spoke good English. Comfort Room was just about big enough but had an excellent bed. Food and wine was superb in a lovely annexe resturant (the old stables). No issues
Excellent service, nice room, excellent restaurant Nothing I disliked but tea and coffee making facilities in the room and BBC on the television would be nice.
The setting was brilliant and only 30 mins from the Ferry port made it an excellent choice. The resturant food for Dinner and breakfast was excellent both in terms of choice, quality, servcie and cost. The fact that there are no shower screens over the bath. This caused a lot of unneccessary water on the floor. Not good for the environment in respect of cutting down on towel usage.
walking round the outside of the building. Having our breakfast in my daughters room. It was a lovely room and had tea and coffee facilities. the room needed updating,,no tea and coffee facilities. Furniture was rusty and stains on the chair. Not good value for Money.
Hotel easy to find, good value for money Not particularly welcoming staff, 3 pillows between 2 people, no bath towels in the room.
The staff were very helpful & the food very good for the price. I arrived late & could not get in but 1 of the staff let me in & opened up reception for me - very helpful - even tho' my French is only moderate. I found it difficult to find - I use Satnav & because the address is newish it would be better if you advertised the main road it is on - Avenue? Charles de Gaulle
Staff were helpful, when we arrived late after getting lost. I put my card into the automatic machine and it got swallowed up. (I'd put it in the wrong slot!) the helpful receptionist used pliers to get it out!! Not very easy to find
Price of breakfast Remark only: Experienced some difficulties in using the Automatic Booking System, so would recommend that guests book in before 21.00 hrs. if possible.
it was convenient for an over night stay. Pillows hard. Towels too small. Breakfast overpriced and croussants,yoghurts and rolls sparse when we breakfasted at 9.15. There was a spill mark down one wall in our room.
The hotel was basic but adequate for a 1 night stay. The location was poor. There were no facilities in or around the hotel for dining or shopping.
Ideal for a quick stop off,with clean rooms and easy to find. Shame there were no pubs or resturants in walking distants from hotel.
Room internal doors would benefit from aligment
The building is quite new but the fixtures and fittings in the bathrooms are showing extreme signs of wear and tear. On the outskirts of town, easy to find, but no bars or eating places within walking distance. I would only stay one night as it is the most basic of basic accommodation, and for that, it is satisfactory. Good car park. Early morning noise from the works opposite, small size towels but asked for more and they were supplied. Should be called a motel.
automatic reception for late arrival worked well
The restaurant was closed - we had booked the hotel because of the restaurant write-up. We were told the bar was open but returned to the hotel at 9.00 pm after having to go into St Omer for dinner only to find the bar was also closed.
Easy to find; good space in cabins - upstairs rooms particularly good; excellent food; staff happy to accommodate special diets; reasonable rates no
the new conservatory restaurant is superb and giving a far nicer lounge area noise of other guests in the same chalet block
Our evening meal was superb, served in spacious dining room with views of the surrounding countryside. The staff were very helpful No tea/coffee making facilities in the room. Loud television in the bar.
Superb, a real surprise, very welcoming, great accommodation in chalet type buildings(easy acess to outside for my dog ),spacious rooms and comfortable beds.Good resturant with good menus 22euros and more.Good access and near Calais for our final night ! Will recommend .
The new dining room is excellent. The room is light, airy, with a good view over the distant St. Omer. A choice of 4 menus offer a balanced variety of dishes. The food is well prepared, presented and of good quality offering excellent value for money. The staff are attentive, friendly and courteous. One thing we found disconcerting is that dogs are allowed into the dining room, not just small dogs either! And, no, it wasn't the French, Dutch, Belgians or Germans that brought them in, it was the British!. What is wrong with us? I love horses ....... The room offerd only a shower and not a bath.
The atmosphere was very welcoming. The owners were helpful and the waitresses were friendly and efficient. The setting is beautiful. No
The accommodation is excellent, nice bathroom etc. The restaurant is superb, having a wide range of menus to suit all tastes together with a good range of wine. It is not necessary to spend a lot of money to have a really good meal though gourmet options are available. Like most Logis establishments, there are no facilities in the room to make a hot drink. There is no problem getting something from the staff in normal hours but I like a coffeeearly morning before I shower and get ready to meet people!
Courtesy of hotel and restaurant staff. Willingness to help.
Restaurant. Location. Parking.
The location for St Omer was good We asked for a refurbished room, which was really basic. First room offered was a double rather than a twin, so had to be moved. Was nothing like the pictures on the internet.
Close to city center Very expensive meals compared to rest of city.
The room was modern, spacious and comfortable. The hotel was well situated and in easy walking distance of the town. It was very quiet at night.
Overnight stop only. Quick walk around the town and then to a restaurant You obviously have a problem with hard water. All the tap and shower nozzles need 'de-coking' with a wash in vinegar or some other acid. Only other issue for us was that the headroom on one side of the room was very low because of the eaves.
comfortable room Too close to noisy night club so didn't get much sleep
Friendly welcome and good restaurant.
Receptionists very helpful. Breakfast good. Location excellent, not in noisy town centre but easy walking distance.
Ideally situated to where we wanted to stay. Free car park.
Verry nice surrourdings
Very useful first/last night when arriving from UK before/after channel crossing. Good food. Difficult to eat away from hotel. Menu reflects this as starts at 40 euros.
Handy for overnight stay en-route to Euro-tunnel.Very warm welcome at reception. Plenty of parking. Lovely water mill setting. Restaurant, food on the expensive side, in particular breakfast.However it was very good quality and a good choice.
setting of the hotel
The setting Couldn't find it ~ well hidden but signage poor
The location, lovely. The rooms are very very dark. A few extra lamps would do miracles.The food was not too good either.
people and food food good but a little fussy
The restaurant was excellent and garden an grounds very pretty The upstairs passage was unattractive and the fact that the lights are on a time switch made it very difficult to see when leaving ones bedroom. There should be a switch by each room or one light should be left on.
We loved this 'hidden away' hotel. It's surrounded by fields and is lovely and quiet. The staff very friendly and helpful. Had a great supper in the restaurant - the children had the best kids meal ever! It's only half an hour away from Calais so made a good break point in our journey back from Disney. Don't be put off by the surrounding environs which include a cement factory - but this really is a nice place to stay.
Our room was attractive and fairly comfortable the restaurant was good but lacked atmosphere the night we were there . Only two other people were dining. However all in all we thought that our stay was value for money. We would have liked another armchair in our room and another pillow but all in all there was very little that we were not happy with.
The setting is a farm house with an old mill, beautiful. Food was tasty and good value, staff helpful and friendly. No TV in room, although it was listed on your website.
Clean, warm, modern, cheap Hard to find, lacking character
Beauriful surroundings. peaceful. Shower over bath
The food in the restauranat was excellent. Every course from the chef showed wonderful imagination and the quality of the ingredients was first class. The h.otel staff could not have been more helpful. The view from the restaurant and our bedroom was beautiful- looking out on to the lake and the countryside. The whole atmoshere was calm,quiet and relaxing.It was much better than some of the reviews would have you believe
quiet, nice setting, polite staff, good parking
Rooms very clean and comfortable. Hotel staff friendly and helpful.
Very clean, nicely decorated. Dinner was very good value for money and the desserts were delicious. Varied choice at breakfast. Not enough towels and the bed was very soft.
Only stayed one night, found staff helpful, could not fault cleanliness of accomodation. No comments
So quiet and relaxing, staff were so friendly and welcoming.
The layout of the hotel was good, the staff were helpful, but the hotel appeared to be under staffed, the location was good if you liked tranquillity. The menu was complicated, this seemed to be an excuse to charge supplements on the set price menus, the wine was over expensive, as was the breakfast. We requested the advertised tea and coffee making facilities which we did not recieve, which should be provided as standard in a hotel of that quality. Compared to other Best Western hotels we have stayed at we were disappointed.
Great staff, very helpful and brilliant english, thank you, asked for directions to calais and night manager got us to follow him all the way couldn't been more helpful. When we checked in, we asked about evening meal only to be told that the restaurant was fully booked, after travelling 10hrs this wasn't good news, their should be notes about this when booking your room!!! As i've written before the staff were so helpful that we were squeezed in later, but as residents we should automatic seats in resturant as hotel in middle of no where.
Comfort of the room, peaceful location, excellent service, wonderful food. This hotel is one of the best in its class that I have stayed at, and thoroughly recommend it. Rooms are spacious and clean and the beds are beautifully comfortable. Nothing - everything was excellent
Beautiful location; very comfortable room with lovely views. Very slow bar service; kitchen out of order on first night. Poor breakfast selection and impossible service - some of the staff were not V. friendly. Only one poor guy running around the dining room trying to get drinks for everyone. No croissants or pain au raisin etc.
Lovely stay, great room,we ate in the restaurant and it's excellent. Fantastic hotel for golf or for one or two night stopover for ferry or tunnel.Recommended
Pleasant staff .Clean, modern environment. Moderately priced.A little off the beaten track for security and tranquility.
Rooms lovely with modern furnishings. Free computer web access in the rooms and large selection of television channels.Beautiful view across the golf course. Friendly and attentive staff. Dining room and food excellent with a good menu. Breakfast selection excellent. Very clean.Good climate control. Good shower. The outdoor lights were very bright into our room when curtains closed but did not affect us much. The bath was lovely but a bit deep for climbing out following a shower, bit slippy.We could hear people walking about on the tiled floor beneath our room. Non of the above spoilt or affected our stay.
The location of the hotel, the decor and cleanliness and facilities were excellent. The view from our bedroom window was beautiful. The staff could not have been more welcomimg and helpful. The standard of the cuisine was wonderful. A very minor criticism - the menu was the same for dinner each evening of our stay - but the food was wonderful
Rooms were excellent , mattress & bedding were fist class. Indoor pool would have been nice, would have occupied the kids.
Clean, Contemporary style. Nice rooms. Nice views. Nice staff. Generally a good place to stay. Accepts pets. - We had took a dog. Car parking - not enough space between cars. Plus, it was totally full when I visited. Couldn't eat in the dinning room - full ! Should have reserved, however, the Internet booking does not make provision for making a reservation in the dinning room.
Proximity to town centre. Car parking facilities
Fantastic location, excellent pricing
Very close to the old centre of St. Omer.Excellent petit de dejuner. The restaurant and bar was closed at 8.30pm! The twin room my brother and myself shared had only one chair. At 7am the town awoke to lots and lots of noise so it would not be good if one wished to have a longer sleep.
friendly staff rooms cleaned daily new sheets and towels daily lovely breakfasts
Very helpful people, spotlessly clean rooms, if a little warm. Excellent location for town centre and restaurants. Rooms very warm and a bit too noisy to have window open at night.
Good location Restaurant closed in the evening, bar closed in the evening - in spite of even being told evening meal times at check in! Travelling alone with 8 year old son so deliberately picked hotel advertising restaurant and bar. Breakfast barely adequate and not worth the money.
central position in St Omer No mirror in bedroom, would have liked tea/coffe making facilities.
Basic hotel - clean, but bed sagged in the middle and noisy plumbing when it rained
The fresh pastries and coffee at breakfast were delicious! Hotel Les Frangins is a basic and convenient place to stay for a night or two. The lock-up garage was a welcome opportunity to secure the car (containing a boot-full of wine!) but a little costly at €9 per night. The double bed was a little small and we were disturbed by some street noise (but what town centre hotel isn't?)
Restaurant Parking in street, parking metres are a pain.
Very convenient and practical for overnight stay. Not far from Calais.
Staff very friendly and helpful.
No facilities to make drinks in room, neither was there anywhere during our stay we could get a drink other than the bar which opened the following morning! No staff on duty, restaurant was closed and we where just given a key card and left to fend for ourselves when asked about food and drink facilities where advised to go to St Omer 18km away!!
Spacious very clean room, quiet location. Comfortable bed, very nice en suite, good continental breakfast. Very helpful receptionist. Very large carpark, nice tidy grounds. Hotel set back away from the road.
Staff friendly, professional. Restaurant excellent. Restaurant does not open sunday evening
Modern, clean and good restaurant Bit difficult to find
The meal in the restuarant was very good high french cuisine. Portions were ample if you are not a large eater, and fantastic presentation. Drinks were uk restuarant prices. Quiet position near the edge of town One nights stay for a single person including breakfast, a meal with a beer to start and half a bottle of wine and water 109 euro's
Clean, comfortable, friendly staff. The breakfast is very good and great location. We recomendad it.
Clean, modern & friendly Monday night - restaurant was closed. Had to go into town.
Very Clean, ac worked, friendly helpful staff, walking distance to shops. secure parking
This Hotel is ideal for a relaxing visit to the old town of St Omer. Just 45 minutes from Calais. Clean and good breakfast. Staff a little aloof.
Friendly staff. Bathroom was tatty, not very clean, mould between tiles, leaky shower. Room was okay but very old fashioned looking and somewhat worn as was decor generally. Overheated with a window that wouldn't stay open and no way of controlling the heat.
distance to town centre unable to get hot/cold drink from bar after 10.45pm
Parking very limited
Only stayed 1 night on the way home, but found the hotel was in a good location and had everything you needed. The room and ensuite were adequate and the staff were helpful and friendly.
Monsieur at reception was very very efficient on our arrival. He explained that the hotel would be closed at 11pm and would not re-open until 7am. He handed me a tv remote and made it quite clear that it had to be handed back to reception before vacating the room. There was no lift and our room was on the third floor up some very steep stairs. Unless you are superbly fit make sure in your reservation to insist on a ground floor room. Also ensure that you arrive early to grab a decent parking space. If not you are in for a lot of backwards and forwards to slot into a pretty tight spot. And don't bother with the breakfast, it's just not worth the money
near to town center,good size room and very good shower room
Very friendly and set in the pretty town of Saint Omer and a good point to start any journey into Europe. No a good family hotel
For a 2 star hotel the facilities were above average - the restaurant menu was excellent - the food was very good - room comfortable and clean. A charge of 9 Euros to park the car is outrageous! I have never had to pay to park in any city hotel anywhere in the world. Totally unneccesary. Would it stop me from using the hotel again - probably not - however I feel it is a charge that would be more sensibly garnered by adding a few euros to the price of the room. In its present form the charge is petty and entirely unfounded!!!
Excellent restaurant No tea making facilities in room
Restaurant service and food excellent No hot water in room evening or morning. No proper shower. Bath very small Room facilities very limited. Noise from heavy traffic all night. Double bed very small. Not 4-star standard. More like 2 star really. Hugely overpriced.
Good quality of food; service of the maitre d' Poor choice of food at lower tariff menus and overpriced food and drink
The two Dinners were excellent - Stall attentive and Menu selection well chosen Having stayed several times here over past twenty years. The Hotel has not lost its charm. Nevertheless some of the decor is in need of freshening up. I get the impression that the new owners are starting that process
This is an impressive park, conveniently situated just on the outskirts of the town. Our room was clean and spacious, with a balcony and pleasant outlook. The proprietors and their staff were very friendly and helpful. The maitre d' was notably obliging, and our dinner was of the finest quality. A traditional breakfast was served in elegant surroundings. The width and comfort of the bed were not commensurate with the status of such a hotel, and there was no proper shower. However, the new proprietors are aware of these shortcomings throughout the hotel and are keen to make improvements. Minor niggles were the lack of internet access in the room itself and the card machine's unwillingness to accept Amex - both issues were being remedied at the time, I believe.
The welcome, comfort, calm and the restaurant were just what we hoped for.
Lovely restaurant, food delicious. Staff friendly and polite. Room small but clean and comfortable with en suite so adequate for the one night we spent passing through. Not very easy to find but worth it when we reached it
excellent food good service money went missing from room during dinner. no complaint made as I had no firm proof
Paying for breakfast and then paying a supplement for eggs! no facility ie gym.
Delightful hotel set in attractive grounds. Staff helpfull and pleasant. Rather noisy. Close proximity to main rd. Traffic noise throughout the night. Bedroom walls a bit thin. Noise from nearby staiway. We thought a shower head only in the bath but no shower screen nor a shower head fixing point at, or above, head height was rather inadequate. (Chambre No. 1)
Food Resuarant service a little brusque