Free in-house-parking, free Wifi (and fast, too), well-equipped rooms, friendly and helpful staff, good location, nice view from some rooms Rooms to the Place Albert 1er can be a bit noisy on weekends
Hotel for one night stay before early morning flight.
Like Charleroi itself the hotel has seen better days, but like Charleroi the friendliness of the people and staff make up for it. Very spacious rooms but the carpet has seen better days.
Good weekend until I arrived home I received an email to inform me the hotel had used my credit without my consent to pay for clients who were not part of our party. I request a refund of €130 we have stayed in this hotel ten years and if this is not resolved it will be our last time to use your hotel. Regards Sean Bissett, President of the Motorcycling Union of Ireland. The location
friendly and helpfull staff
central position room dirty.
Found the reception staff very helpful.Also to get shuttle service from the hotel to airport was really appreciated as taxi drivers in Charleroi are very rude and and a law to themselves.Also the room was very quiet. We travel to Cyprus via Brussels regularly and would probably use the hotel as stopover.
Good restaurant in hotel with meals at competitive prices. Staff were both friendly and very helpful.
friendly helpful staff very quiet hotel a few words of english on the restaurant notice boards would help
coffe and tea in the room, taxi transfer to the airport old bathroom
this hotel was really nothing special but it was right downtown and close to the bus station. also just a 20 euro ride by taxi to the charleroi airport. it was really a cute little hotel.
Easy access while travelling. Clean and good value for money.
Really good, quiet hotel with a nice possibility to check out (by leaving a key in a special box) at any time of day or night. No restaurant :(
Absolutely excellent for this price. The room was very clean and nice, the stuff very kind. Recommending! A small minus for the location :) Without GPS can be a bit hard to find.
Given that it is directly on the Motorway and right next to it is a Truck depot, where I presume is also a Hotel/Motel for the drivers, the room itself was very good, newly designed and furnished and included all the facilities we needed, even free internet access. The Hotel appears more like a Motel. The breakfast was french style and was quite good but there was rarely anything healthy, I recommend this Hotel for staying over night when wanting to stay overnight on your route to or from UK.
Good modern design of room, more than you would expect from a budget hotel Air con didn't work and too noisy to open window
broken bedside lamp and the see through bathroom door design, small room
Good sized well soundproofed room. Pleasant decor. Large bathroom. Secure parking Door lock not working properly. Breakfast from 8am (although available in sister hotel next door & very good)
We needed a hotel that would accept dogs and had parking for a van. Free wireless was a plus!!
The noise coming outside the room
Close to the highway but still quiet and very comfortable. Nice breakfast, too!
availability of restaurants and other facilities,also good size room lack of parking facilities
very helpful staff, very clean room and bathroom parking can be a little bit difficult if arriving during shopping hours.
Good clean modern interior with LCD TV. Small room. The room should be better insulated. Noise from the street is too loud and unacceptable!
The hotel was very clean, the rooms perfect. Value for money. We can and will recommend this hotel to friends.
Good hotel for the money. Very well equiped rooms, new furniture, modern interior, good breakfast, friendly stuff. It was one night stay on the way home. Very good hotel.
Great location-staff very helpfull&friendly. Modern/funky room.Good breakfast. I would defenitely come back here!
Enough space and clean room. Not really
we went to a friend's party the room smelled funny - but we got used to it quickly
Staff was excellent and breakfast was good. Hotel is so nice and it is at the center of the town. No bad impression.
staff were friendly, room was amazing very modern.
A fantastic apartment room at a snip of a price! No, it had all the facilities we wanted
Because it locates near from Charleroi station, it's very convenient for city act & sight seeing.
Location & staff. Renovation particularly of shower room required.
Basic accommodation but roomy, ideally placed opposite the railway station, and easy to find
Nice to have Kitchen facilities, close to city and train station. Able to extend stay for one night when flight home was cancelled. Was not obvious from the description that this is not a normal hotel, no reception etc just a room in a business/residential block (no sign at the from door with the name). This also made it difficult to find.
Privateness was ensured Sewers in kitchen as well as in bathrooms were plugged or semy plugged
The location near the station, reasonable cooking facilities, an economical small apartment. No Internet connection in this particular apartment, despite being listed on booking.com as having an Internet connection. Some of the owner's other apartments have connections, so you need to ask specifically if that is important.
Personnel of the hotel is very friendly. Transfer to/from airport is provided
Friendly helpful staff and a clean and comfortable room very close to the airport.
We loved the hotel! The staff (I assume the owner of the hotel) was friendly and extremely helpful! We really appreciated the shuttle to the airport in the morning.
Clean hotel and friendly staff. Free shuttle to airport was nice thing, because it's not so close to the airport as you can imagine while reading reviews. Internet was working via cable. Quiet place. So you get what is promised. No free Wifi. Some hot food would be nice in the morning.
This was a very pleasant surprise. Nice small hotel with plenty of individual service. Friendliest staff ever. Owner takes great pride in his establishment.
Excellent service and proximity tothe airport
The close proximity of the Hotel South is its best feature as its only a 7 min. drive to Charleroi Airport. Really suited me as I was getting a 7 am flight the following morning. The hotel is run by the owner, a man. He drives a shuttle bus (7 seater) over and back to the airport. This same man also covered reception. No breakfast is available prior to 7am.There is nothing to do at this hotel, - just stay in your room which has a T.V. The small shop is a few steps away and has its door locked, access by ringing the door bell - I just thought the neighbourhood maybe bad. The free drive from the airport and back the following morning is the only selling point for me. Should add a new box to Q. 1 - Beside Airport. My reservation said breakfast would be 8 euros., but it did not say - there is no breakfast before 7 am. a buffet breakfast of juice etc could be easily organized.
The owner was extremely pleasant and hospitable. He wrote us out a day tour of Brussels on a map and gave us great information for being new to the area. Hotel was modern, clean, and rooms had plenty of space. Breakfast was great and you even get a taste of the famous Belgian chocolate right off the bat if desired.
Very friendly helpfull staff. Excellent hotel for getting early flights from the Charleroi Airport.
Hotel staff was very helpful! The location was excellent. It's just a short walk to catch an A-bus to Charleroi airport.
the night clerk was very pleasant and helpful size of the room!
Room was OK. Breakfast selection was poor - poor cereals selection, no real fruit, no hot food. The restaurant in the evening was most uninviting. No toilet brush in the bedroom.
Easy to reach, not too far from the airport, nice bars and restaurants at walking distance. Coffee and croissants were made available, although I had to leave very early.
very slow checking in - although we had 5 rooms in total the service was slow considering we checked in after 21.00 hours!!!
Good position, close to the airport Stuff not willing to help early in the morning. But real disapoitment came when we arrived home - despite the fact we paid everything at reception desk the hotel without any info blocked our credit card - 100 EUR - and it is still blocked (5th day after the stay)..Hotel management does not replay on our e-mails..
it's very convenient to have such a hotel near the railway station and so early breakfast.
The friendly service offered by reception staff. helpful, imformative . the location of the hotel offered a pleasant view and as located within easy reach of shopping and transport services. the room was clean. comfortable and with a good choice of television channels. lacking tea/coffee making
The hotelroom was clean and comfortable. The location is excellent right across the railwaystation. Taxi to Charleroi Airport was also good value and can be booked in the reception of the hotel.
We had a really luxurious room with tea and coffee making facilities and a settee.
The hotel has a fine restaurant, with fantastic cuisine. Really enjoyed it. Price/quality super.
Location was central, breakfast was very good, and free WiFi was very useful. Rooms were very small, however for a 1 night stay this was acceptable.
Ease of access to town facilities It may have 4* facilities but it was very poor quality, very run down and had little to commend it. I would be reluctant to use a Best Western Hotel again.
bath room was great,big and comfortable bad,tea-kettle with teapot in room (tea and coffee).
Friendly helpful. Good facilties, restaurant attached and able to sit outside for supper; good breakfast Difficult to find.
Town center within 5 minutes walking distance. Reception staff very helpful providing information with local facilities and amenities, museums etc. Don't expect bar to be open when you return in the evening. On weekend break with a group of male friends and when I booked this hotel it was expected the bar facilities would be available.
Location, restauration. More information from the railway station. I came bu trian and had difficulty to find the hotel which is at a walking distance !!! Let's save CO2 !!!
Hotel stuff were very helpfull, giving us all the info we needed.And about the cleanliness... I was in 5* hotels with less cleanliness, so, good job Best Western Leonardo Charleroi !!! The walls between rooms, pretty thin, in my opinion ;)
Nice, comfortable and clean room, good parking facilities, perfect location near the airport. Temperature in the room was higher than needed, no possibility to adjust it. Free wifi only in hotel lounge, should be free also in the room.
The location The standard of the food in the restaurant
The room was big and the location very convinient The matresses are a bit worn out
parking faility for the airport
Facility for the airport Too expensive and no insonorisation
very clean. The room was great.
How nice the barman was to us, eventhough the kitchen was closed he prepared a plate of cheese. There were 2 bugs in the bed!!!!!!!!!!!!! And the beds were very uncomfortable.
An elegant hotel, with brilliant service, amenities, and the most comfortable beds in Europe...surely! The restaurant was good and the ambiance was very comfortable and invited you to stay in the hotel all day and all night. You had to stay in the hotel or face a €30 taxi fare (return) to anywhere. There is no shuttle, and the taxis are on a fixed price €15, so you must add €30 to the daily room price if you want to go to/from the airport or to/from Charleroi. There is nothing interesting that you can walk to from the hotel, so you have to take the taxis to go anywhere. The guest would benefit mightily from a free or even cheap bus/shuttle to/from Charleroi centre and the airport.
Closeby, good comfort
very easy to find free parking the pure brekfast
That is was cheap, convenient and value for money. Whilst the fact that it was right next to such a busy road was not necessarily an issue, the fact that the double glazed window did not shut securely enough to keep out the noise of the road was not so good.
Nice staff, delicious and rich breakfast. Very poor sound isolation, poor and old room interior, old and very small tv.
The room was clean with crisp sheets, however two of the three bed covers had holes. The breakfast room was large and the food plentiful including Liptons Tea bags. Upon entering we were asked if we would like to stay as the hot water did not work and unusually for Belgium they did not speak any English. Snow was on the ground and the bedroom window would not shut - so I wedged it shut with the curtain. However the room was warm.
Breakfast was not too bad and the rest one get used to after couple of nights Room dirty, no space to move or put suitcase, carpet stained, shower in bad condition, mould on the ceiling plus smell of smoke from pillows
The Staff are always very friendly and courteous. Room was very cold
polite and helpful staff. clean enough. It was really hard for me finding the hotel from metro station. heavy Noises in the corridor until midnight and from 7 a.m.
I expected, that it will be much more worst, but it was quite good for the price. Room was worm and tidy, not noisy. Also internet for free was available. Not verry fast, but it was. In the breakfasts was enough staff to choose, what would you like to eat. Im satisfied for the price and what cen i get.
The Breakfast I kindly asked the hotel to reserve me a taxi for the day after. The hotel did not call a real taxi but a 'fake' one. receipt was not issued since the taxi had no real licence. even if I asked twice if the car was 'legal'. The supposed taxi had to heater, it was unfortable and dangerous (right side driver). In addition the hotel room had no heater working and my night was particolarly cold. however this was fixed for the second night.
Reasonable position / onsite parking / early hours breakfast For the same money I have obtained a far better facility recently.
The Breakfast,and their London Taxi Iam o.k with them.
Proximity to the centre of city. Limited breakfast choice.
Good functional room on a quiet area, very close to the Mons Grand Place Price was relatively expensive (for 3 star), since it did not even include breakfast.
great service and easy access room was a little too small...
we only stay one day, and sleep ther
location of hotel, friendliness and helpfulness of reception staff
Just simple, regular hotel. Breakfast very light (small choices)
Ideally located in the heart of Mons; friendly, helpful and polite staff
very close to city centre and the staff were very polite and extremely helpful
Clean and service staff The hotel is 500 meters from the airport that could go away by feet but they managed to taxi you need to go and we must pay.
The hotel is very close to the airport. The staff is kind and helpful, rooms are quiet. The address of the hotel is difficult to be reached by private car even with a GPS navigator. The area where the hotel is located is still developping and presently rather desolate.
Close to the airport, shuttle service
the room including the bathroom the bar and barsupply
Great location,Friendly staff Ordered room with double bed,got 2 single beds
very convenient as it is located very close to the airport. Quick in and out, just for an early rise to catch the plane is perfect. very basic comfort, similar to F1
Was near airport No menu for kids staff had no English,surprising considering location, order food from snack bar menu and @ $10.95 each and were handed small bad quality microwave dinners , bill soared from $130 to $240 for two room one night stay (food bill) , never again.
The room was nice, bed very comfortable. The shower was also very ok. But the location seems to be close, but you must take the shuttle to get there as it is pretty complicated to get there. I was staying in this hotel only for 1 night and I did not like that the administrator took a copy of my passport. He explained that it is due to a legislation in Belgium, which is not true. 4 days before I stayed in Brussels for several nights and nobody needed to take a copy of my passport.
Friendly reception; clean and efficient; excellent bathroom/shower; easy parking. In common with most continental hotels, lack of tea-making facilities in room. Bar area too bright and totally lacking cosiness. Tricky to find from airport
New, simple and clean hotel with friendly italian staff. Good value and close to Charleroi airport was the reason for the stay. 55€ minibus fare to the airport.
Location in the town square Room and corridors very dark. No facillities for drinks (tea, coffee, water) in the room
All was fine except that I had requested disabled access and we were put on the 2nd floor with no lift! See above. my request on the E-mail booking was ignored. Your mistake I suspect and not good enough!
good parking with for large vehicles and a good restaurant bar - a very nice outside eating area Dirty rooms i.e. nail clippings on the carpet, door handle coming off in my hand, tile and panel coming off of bath, rough/worn towels, no soap or shampoo in rooms, no check out facility until 8am. I mention the above faults to be told we would have one night free but as there was no one on check out my crdeit card was charged for the full room price for my stay as the automated system stated that I didn't show up!
Excellent food. ( dinner, not breakfast) Poor accommodation: dusty surfaces, grubby bedspread, fridge not plugged in. No staff at hotel overnight so had problems checking out before 10am. This is a restaurant with rooms attached.
The decor of the hotel was very nice and comfortable downstrairs in the restaurant. Was a shortage of staff at the time which made some things difficult to get sorted.
location good no food available on sunday night a bit isolated
The receptionist was very nice and helpful. Good level of english . The room was comfortable. Good choice if you want to stay for a stop for charleroi airport. just the waiting for the taxi ... but i suppose is normal and is not necessary the hotel fault
What i like is the proximity of the hotel to the airport. The staff was really helpful. There's not restaurant around and the restaurant was close the day we was there.
Restaurant staff friendly, good menu, good food, excellent wine. Free WiFi internet Shuttle service from airport atrocious - if I stay there again I will not use shuttle, would rather pay extra for taxi
Kindness of the personnel, possibility to have breakfast in very early morning (before 5 a.m.)
Ease of parking, and room facilities No
Good service. Also liked the wooden decor very much, really nice. no
Food in the resturant
Firendly hotel staff. Nice room and good shower. The bar was hardly ever attended by staff.
Park,sleep and Fly.Very Good.Even breakfast at 5 AM. Nothing
The staff did'nt understand english, so it was difficult to ask questions and get information about f.ex. restaurants and so..
Nice and new place for €47 night Hotel cleaners knocking on your door at 8.30am to clean your room. When check out was 11am!
Very helpful staff Beds were somewhat stiff.
It's all you expect for what you pay
I stayed here because every other hotel in the region was full. The room offers the basics - bed, shower, WiFi (yes this is now a 'basic'). That's it. Hotel is in the middle of an industrial park, about 3 miles from the centre of town. I found one restaurant within walking distance. There are two cases where this hotel weould be useful: you're driving on a long trip and you need to overnight in Belgium before you get back on the highway; or you're visiting the region and it's the only hotel available.
thr room, the atmosfere, the breakfast and the restaurant next to no
Availability of the reception, Wireless internet, closed and video camera controlled parking lot, spartan look. A all inclusive package (with breakfast) would be better.
It was very basic and very difficult to find, but it was only an overnight stop for us and you do get what you pay for.
Room and Breakfast good Directions to find hotel - impossible! No local restaurant available
Friendly staff, easy to find, close to motorway and La Louviere. For a budget hotel, it has everything you need, including complimentary WiFi, which I really appreciate. Hard beds, but I always have a problem with hotel beds...
Location OK Room very hot. Laundry took 4 days to come back!!
easy and friendly athmosphere yet professional
Nice spacious room, good comfortable bed, good breakfast
They did not have a room availabel for 2 plus a small child so they put us in a suite. They were very accomodating. A very tight garage.
I really enjoyed the Jacuzzi, It could have been a little hotter though.
Excellent location for access to Mons centre.Spacious modern spotlessly clean bedroom,and all other areas of the hotel likewise.Good buffet breakfast in comfortable modern room. Nothing to complain about,this is our 3rd visit.The hotel provides a no frills,but extremely comfortable stay in Mons.
It was a wonderful location, with easy parking across the street. It was a short walk to the Grand Place and the center of Mons. The room was attractive and cheerful.
Location and staff Friendly staff
very comfortable, in the middle of the city. I stayed in the hotel because of a special price by booking over internet. Normally it is too expensive.
Very clean hotel. Excellent staff, very helpfull, vey good breakfast. I would have liked a kettle to make a drink in our room.
Great location, close to train station and at the bus station. Walking distance to the major sites. Many restaurants near by. The room was surprisingly clean and modern, not what you would expect from the outside or lobby. No elevator. It can be a difficult climb if you have luggage and are on an upper floor.
It was a very good room, friendly owners and wonderful, tasty breakfast
Room only two years old; very clean; excellent breakfast of homemade farm items in their home; centrally located and owners very helpful to get you to where you want to go; free wireless internet worked great and loved the deck where you could sit in the sun and watch the animals It is a farm so you will have farm noises - roosters crowing early and sometimes the cats get in fights in the middle of the night