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I liked the hotel a lot,one of the best and i hope i will get a better rate next time. There was no view from my room plus there was 2 beds put together not 1 queen or king bed.
the hotel looks very old need to renuation
When i arrived to the hotel to check in, the hotel rooms were mostly empty. despite this, they checked me in a room with a terrible location, i had to walk to another wing, take a bridge then an elevator to ground level, to find myself in a room right by the ramp of the parking. I was extremely disappointed that they gave me such a room only because i have booked online, it was too late to cancel.
The hotel is nice, rooms too unless it is with a view or a balcony... This is our third time in this hotel but our first time during summer. Food and service were disappointing (pool side), cold and waited too much. The standard room was not great nor its location...
Great location for skiing in the winter. Really good Italian restaurant inside the hotel. The hotel is not a relaxing spa holiday in the summer due to maintenance work and a lack of seperate space for children to play. The level of service is not what you would expect from a European 5 star hotel
there was an extra charge on the net price given by the website.
The view from the Delux Rooms.
The hotel look nice from outside, and its near the beach breakfast was very poor, no ambiance, the hotel was empty, mirror in my room was broken, the maintenance is very bad. Taxi driver informed me that its a kind of hotel frequented by women for very short stay....
quite, clean, smiling staff and very helpful, view of the room and the mountain view.
The location is perfect. Beach, mountain, downtown, north, byblos all places are easily accesible.. My room was very spacious and clean. The breakfast was very poor !! The hotel needs to provide informative leaflets regarding tourist attractions nearby or places to visit..
The Hotel is in an excellent location close to nearby night spots and great restaurants. The reception is nice and warm and in the evening a pianist adds a romantic touch... I particularly enjoyed the Pub on the Mezzanine floor where they serve very good cocktails. The hotel caters to a wide range of customers of various backgrounds and nationalities. I met the Hotel Owner who takes a personal interest in keeping the hotel customers happy and comfortable. My room was very comfortable and clean. I have stayed in various nearby hotels in the past, but i can honestly say Princessa is by far the best hotel in the area, and I will definitely return for a longer stay.
Arriving in Beirut for the first time i found the Princessa Hotel to be very welcoming and luxurious. my room was spacious, comfortable and clean with beautiful views over the Med. Room service was promt and was nice to have a selection of both International and oriental cuisine. Special thanks goes out to Paul and Rabih at the front desk who made me very welcome. As a suggestion, not a complaint, greater selection of exotic fruit along side the local fruit at breakfast.
Excellent service, there is something special about this hotel, it is owned and managed by a Lebanese family that have spent most of their life abroad, so they know exactly what customer service is all about. The staff were very friendly and courteous. I would definitely recommend this hotel
good service the rooms must be redesiened
Verry welcoming staff, they made me feel at home. I had a panoramic view from my balcony. the breakast vas very good.
friendliness and helpfulness of staff
Nothing at all The Staff and their Treatment
Nice and quite very good view from the rooms. No.
Location, staff and cleanliness. None
the nice atmosphere and the readiness of the hotel staff to offer evrything as much as possible
Nothing Very poor room, wall paper in patches, dirty towels, bad smell in toilet
View 1- Air conditioners do not work. Only heaters. The weather was quiet warm and we had to sweat all night long , 2- No blackout curtains. sun penetrates the room in the very early morning.not acceptable for a 5 star hotel 3- people shouting and screaming in the terrace under our room...what happened to clients servicing?
Quiteness and view I reserved a suite and I expected a sea-view, but it was parking-view :( I tried to change also all suites had no view. so I had to pay extra to take the Regency Boutique suite. The receptionist deducted duble my stay amount,which was not accepted from my creditcard,which left nothing to my limit.
Location The location of the hotel is very close to the Jounieh old city, i visited on foot. Close to the highway and easy to find. Hotel did not have an ironing board, i was given an broken iron and told to use the bed as an ironing board. So i sent my clothes to be pressed instead, which cost $50 USD. No blow-dryer in the room. When i asked for one they said they did not have. Then on the last day while checking out, i mentioned this fact, and the response was "We have blow-dryer, you should have asked"...Really? Staff could not communicate properly with my partner who is anglophone...good thing i can speak a little Lebanese. We booked a room with 2 beds, breakfast, and a sea view...instead we were given a room with a view to the neighbors (they call it mountain view). We had no breakfast included, and had a king size bed..which they later split to two single beds. The location of the hotel does not allow for a mountain view or a sea view, so do not be deceived with the additional cost for such views. The hotel faces north and south from either way...the Mountain and the sea are West and East. It is good enough for someone travelling on business and wants something cheap. Or someone that needs to rent a hotel room for casual intercourse. Otherwise, it is not recommended for someone travelling in a couple for recreation.
location and beach side furniture need to be improved
Excellent customer service. The receptioin staff, door men, house keeping were all just perfect. The hotel was in the middle of Kaslik yet on the beach with a great recreation area. The food and drink's prices could be lower 10-15%.
The Room service and food was excellent.Next to big pool.and the shopping district made our stay easy and fun.
location on beach and close to shopping Old furniture staff not available, not what you expect from 5 stars
clean and calm hotel slow service ,you should ask twice or three time for each demand,the refrigerator is so slow to cool subject and contain no freezer part,the saftey box in the room was broken, 2 out of 3 lamp in the room was not working, the rooms need more illumination,overdo security as such that you feel that you are in security place, some of the staffs are frown,internet service is bad,they gave me a code which worked for just half an hour,taxi driver is not so polite and he became angry when he knows that i make a voucher although that i paid 25$ and he starts to slur when he saw the voucher !!
Express check-in, Excellent heating system Very small room: we got the "studio" option; I think the announced 33m2 counts the terrace and maybe even staircase! In general: poor service and very basic facilities do not reflect the star rating at all..
i liked the calmeness of the area, the room was nice cozy but the resort still needs some work to finish the restaurant and some more entertainments tools.
the chimney and its heat the sofa that come a double bed
I liked the most at this hotel the warmth and the decoration I did not like that there is no 24 hrs service. The night shift staff are always sleeping
I like the countryside ennviromant Do not pay the hotel until you decide to check out... I paid them 7 days and i decided to more to anthor area and the woner was angry and i told him that he has no rights to force me to stay the whole period..... and i fight with them and finally unfortunatly they did forced me to stay.... so, I suggest that you pay them only if you decided to check out that's all
a nearby restaurant The Chimney
nice fire place in the rooms
place is smooothly and very silent... it's a nice place.
it is good and very clean the porne chanal on tv with no code and the bathrooms have too much noise