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Excellent range of food available at breakfast. Beautifully prepared and delicious food for dinner. Very helpful staff, especially manager who was very involved and showed how important it was that the guests were happy.
Friendly and helpfull personal, nice rooms, good solid food, Plastic chairs on the balcony and that visitors was catogorised in hp and fb.
nice area near the town good condition for family with children not find the adress on GPS an is dificult to find if you come after 22 hour
Beautiful landscape (on lake shore), fresh air, nice villas, very good apartment (type a superior - recently renovated, functionally and tastefully decorated). At 7.30 P.M. it was nobody at the reception (door closed!) We asked in the restaurant, and, after some phone calls, we received the keys of an apartment, but not the apartment we booked (much lower quality); the next day we went at the reception and they gave us an apartment "type a superior" (as booked), but ...they also told us that our reservation doesn't exist. Please verify what happened!
sauna, bycicle trips, bowling tenis place !!!!to pay!!!Expencive food- breakfast and dinner
Kindness of the staff. Good facility
The hotel was set in beutifull surroundings and our room was situated on the ground floor which had a large patio and grass ares Rooms were very cold on arrival and bed clothes felt damp
beautifull place! deep darkness around the hotel ( internal roads ) during the night
The design and look of the hotel was very attractive and appealing. The staff was very professional and helpful upon check in and with any questions we had. There was no door on the shower and it lacked a little bit of privacy in that matter, but overall not a big deal
easy parking, good location, good wellness the restaurant services seems too rigid
Very nice hotel. Very new and stylish. Nice SPA and good breakfast. Breakfast vrey expensive! 16€ :-(
The hotel was very quiet. Only 1 English speaking tv channel with poor reception so unwatchable. Internet access expensive and very slow. Without a car the hotel is a long way from any other restaurants and require a taxi which was expensive over a week.
Easy access by car; beautiful countryside location and views; spacious communal areas; very helpful staff; clean/modern look; good breakfast and dinner experience. Unfortunately, we did not have time for the spa, but facilities looked good. Insufficient light inside the wardrobe area, the wardrobe doors block the ceiling lights. Not keen on idea of shower cubicle being part of the main room space, water splashing and some humidity inevitable. Hairdryer significantly below temperature that will dry a lady's hair properly, very time-inefficient, tiring for the arms to spend 4 times the time needed to dry hair - interestingly, the engineer who was asked to check it thought the temperature was good enough!
hotel had just opened and was very well managed. there are no tea making facilities in the room
Cleanness, comfort and furniture of the rooms. Saunas and Spa. Kindness of the staff. Distance from the city.
it was wonderfull, I wold like to come again
Well-appointed and spacious rooms with cosmopolitan staff.
the room was amazing..i loved the red shower box! the Spa is good too..the small pond outside and the view..it was all beautiful!! none
Hottel staff are realy excellent and helpfull! Food was also excellent. The bar is great and it is very nice to have a drink with friends!
great breakfast selection.very nice room.
Good reception, newly modernized with great taste, very nice breakfast, centrally located. Some parking was available on site. Caters to business travellers and city visitors who will pay for quality.
Great location, near to city centre , buses, railway station etc... Very smart modern hotel
The hotel and our room were really lovely. It was very quiet when we were there in mid-May and seemed to be used mainly as a business hotel. The breakfast was very good indeed and had everything from cereals, smoked salmon, fruits, breads, cheeses etc. You could have heard a pin drop in the room as it was so quiet. There were no tea/coffee or kettle facilities in the room. The hotel smelt quite strongly of smoke as its permitted in most hotels and their open areas, but in the room this wasn't a problem. The breakfast area is a non smoking area thank goodness. Surprisingly smoking isn't banned in public places in Austria like the UK.
The staff was very freindly, timely and of very high standing. The atmosphere is very business, but at the same time cozy, confortable and welcoming.
Serviciile foarte bune, amplasarea direct in centrul minunatului orasel.
Room wasn't air-conditioned but was located on the sunny side so it was way too hot there.
Close to the lake and bus stop, good stuff, breakfast, rooms, wi-fi, free bicycles, free parking. Very noisy at night because it stays at a crossroads and 100m from the railroad. It seems that trains go through the room.
in the internet looks good
You must stay at least one night to feel the charme! It is the money worth! Do not take the cheapest room! The location is ideal in the summer time!
beauitiful and highly styled modern rooms, nice staff. no private beach; breakfast rather ordinary; breakfast room simple; not suiable for families. no lounge. Overpriced.
Location; friendly, helpful staff Card key entry to car park and hotel at night - no staff on duty at night.
The staff (family of owner) was very polite and ready to assits with any detail request. Had the upscale room which is very large and comfortable. Breakfast is in a pleasant large room and quite complete.
an excellent sized room with great facilities only served breakfast,did not serve dinner or lunch.
Proximity to the lake; friendly staff. The motorway and railway behind are a little noisy, but not too bad
Nice location, right in the middle of the city and yet discreet enough. Amazing views from the rooms from the 6th floor refurbished rooms.Peaceful location - good for gamilies I felt some of the hotel reception staff did not know much about the local area or not willing to share it with us
It was right on a main street and very close to the train station. It wasn't expensive at all and the room was clean. For someone who is a light sleeper, the rooms facing the street might be too noisy but the rooms on the other side shouldn't be a problem.
The hotel staff were super friendly and very accomondating.
Not a lot. Lack of a restaurant in a four star hotel and it was up two flights of stairs and lack of adequate parking. The parking was not secure as it was id available on the busy road.
excellent staff - helpful and friendly parking is a bit difficult but staff due to city center location but staff is there to help
The whole atmosphere of the hotel looks friendly.
The room was excellent and despite being centrally located I was not aware of any outside noise so well insulated.
Hotel staff extremely friendly & helpful. It would have been great if the air conditioner was equipped in the room since it was very hot and there was no breeze coming from outside on the day we stayed.
Bed was rock hard, manager and staff were rude and unhelpful. Room was tiny, but clean No public transportation near-by, no restaurants with smoke-free sections, many businesses out-of business in the area and hotel was across the street from two bars and very noisy!!!
Location and transport comminications within region. Relaxed atmosphere and friendleness of staff. Large well appointed room. Nourishing breakfast.
Very good location, good service, clean and confortable
Absolutely wonderful! We shall return; None
Location and parking, pleasant stuff It was too hot in the room
Vey beautiful decorated hotel and rooms,very large room Small size and old model tv in the room.
Very polite and helpful staff Breakfast food/fresh fruit could have been better
The service in the hotel (by staff) was the best I have ever experienced. They went out of there way to do everything to help us.
Simply the best!
Convenient location with parking close by and good restaurants and shops. The hotel staff very efficient with helpful, accurate recommendation on restaurants. Comfortable, clean rooms. Excellent breakfast The noise from the street was loud in early morning hours, probably garbabe pick up trucks. In general hotel facility is dated with old hallway carpet and the bathroom, although very clean, wants a bit of updating. The hotel reception is not at ground level but on upper level of the building.
The town is extraordinary, beautiful and clean, its history is impressive, the lake was also magnificant, and the hotel...is astonished: furniture, food, location...everything was beautiful! Congratulations!
good size rooms for the suite. The breakfast was wonderful and so was the breakfast staff the beds were very uncomfortable. Access with luggage was difficult and front desk not friendly enough
It was unique The room was much to hot. I would have liked a bigger window it felt a bit enclosed.
The view was awesome, and the staff was great. Confusion over price per person vice per room.
Perhaps, this is the best 4* hotel in Poertschach. Staff is very kind. Breakfast in lake-view open-air restaurant is excellent. The hotel has its own tidy beach. Hotel's spa is rather spacious.
A clean and well designed hotel resort, offering all kinds of ammenities you might need and expect for a great time away from home. Especially the customerorientedness of the hotel staff is worth an extra remark as they are really striving to make you enjoy your stay. Everything was excellent, a must stay when you are in the region
It was great The only problem was the Televison did not work on the first night, I notified the reception desk of the problem and said they would notify the maint. personnel. However the following night it still was'nt fixed.
nice view , good and reluxing mood and good price! Recommend you to reserve a lake-side rooms.
The design is nice, waiter at breakfast very polite, the room big enough. We were not very welcomed at the hotel. We have arrived too late, although we have pointed it in our reservation. After a very long trip, being very tired the woman at arrival told us to go home, we shouldn't stay at her hotel, because we have arrived too late.
Very closed to Wörthersee and the mountains around. Lots of things to do/see all the times. Opening Hours of the Wellness/Spa could be longer. This is a wellness Hotels and as such the Wellness should be available for Hotely Guests in the early morning and late night as well. Several people like to take a Spa in the early morning just right before the Breakfast. Also: Hotel Management may like to consider about Family Travelers. Wellness/Spa should be open for little guests sometimes during the day. I.E. a "Happy Hour" between 1pm and 3pm would be welcomed by Families when kids could enjoy the sauna world as well. Or some kind of kindergarten space for the Children would be lovely.
Great hotel with a breakfast second to none. The staff and room were of a high standard and if you are looking for a "wellness" hotel this one is worthy of consideration.
The location is lovely and the fully body massage is to be recommended, it was very relaxing There is little menu choice in the restaurant on Monday night, a set meal is on offer, but there are no vegetarian options, which is strange for a health resort hotel (after some discussion we were offered vegetarian pizza).
Parking facility The breakfast was simple for a 4 star. Waiting staff did not provide correct information. We had an impression from checking booking.com that there was an indoor and outdoor pool, but in fact you had to go outside to the closed outdoor area, which was not good in the cold with a child. I informed the reception staff about these issues. Spa was too simple.
Most everything: room, restaurant (and food), lobby, staff, location, the owners... heated pool was outside the hotel
Peacefull location Slightly dated decor and no residents ! Restaurant situated away from main hotel.
The pictures were a bit misleading -- nowhere on the property can you sit outside and have the lake in the background but the location was excellent -- close to the downtown, Minimundus, etc. No
Large space in the apartment
Staff were really friendly, helpful and professional. Typical Austrian Hotel. Very high standard of cleaniness. Although decorations slightly dated Hotel very charming. Had use of bicycles which was very good. There was no air conditioning in our room which was in the roof and it was so hot it made us really uncomfortable.
helpfull friendly staff to far from town
Excellent facilities with pool, very comfortable rooms, great breakfast with a large selection of different foods. Staff were kind and friendly.
Beautiful landscape, very helpful staff including the Restaurant staff.
Furniture, carpet, decoration is old fashioned.
I am more than pleased with my stay and it was more then I expected. Miss Katia at the reception was more than pleasant, even familiar. Welcome drink, polite and friendly staff, eastern chocolate eggs...Breakfast very good, wide variaty of home made cutleries, Food in the restaurant was exceptional - gourmet, deer cotlet,quality wine and beer; waiters - simpy great! Quitness, pillow and madrace was superb, I slept like a baby, sauna, swimming pool super. Decoration is from 70s, but it doesn't matter. So, my wife, two kids and I simply enjoyed every minute. Nothing.
They really tried to provide convenience in many aspects and it was very well ordered. The atmosphere was a bit old but I did not have any problem with that.
The extremely helpful, active young staff and efficient service. The phantastic view, the nice relaxing seaside construction.
The Location and Hotel is simply perfect - brand new and THE upcoming hot spot on the lake including their beach club, bar and lounge! Thanks to the whole team of Lake's and sunshine!
very friendly staff we normally prefer buffet breakfasts with eggs served. in the lakes everything is "just" served - therefore the choice is limited
Friendly staff spotless rooms and faci;ities.
Location, cleanliness and friendliness of staff - a pleasant visit
clean and comfort room,excellent buffet
Breakfast was generous. various dishes/choices. The place is quiet and beds comfortable.
very clean hotel. breakfast is excellent. sauna and jacuzzi are perfect. near to wörthersee by car. the wellness section is closed at the morning
Breakfast. -Room was not really comfortable (forniture). Quite far from Velden center. Sevice very timely for opening gate.
the place is very relaxing and beautiful, surrounding by a woderful landscape. At the same time the hotel is provided by all you need for your wellness.
Proximity to Wörthersee. - By entering the room one wouldn't normally expect two stairs leading down - You have to go through the smoking section in the dining area to land at the non-smoking part.
Not much. Rude staff Not committed to guest needs
the lake proximity, beach close parking not sufficient
On lakeside-fantastic views.Very comfortable with excellent dining.
The hotel was clean and room had a balcony. As it was sunny the room got really hot, and had no air-conditioning. Majority of guests were either families with small children or elderly couples. You should be prepared to dress up for breakfast and dinner. View of the lake was extremely beautiful. You are allowed to take your dog with, but it is not allowed to swim on the hotel's own private beach. Wellness area is open only during afternoons (14-21).
Very friendly staff, wonderful location by the lake, excellent food, bountiful breakfast buffet, garage available, very comfortable bed, beautiful view of lake and mountains from our room. Everything was perfect! Will return.
great location, friendly staff
Superb lakeside location; half-board dinners excellent quality, variety and value for money; staff efficient and helpful at all times. Ceiling fan in bedrooms would have kept rooms a bit cooler at night; one night was disrupted by dogs barking in next room; as always, allowing smoking in eating areas is disgusting for non-smokers - but this is a regional problem, as opposed to the hotel's.