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This chateaux makes those dreams, of living in a castle, come true. The location is good, when you want to get away from it all. The staff and owners are great company and very helpful. The rooms are very well decorated and furnished. The gardens are wonderful to walk around in on a summer evening.
The cuisine,location,hostesses and sheer uniqueness
It was an experience for a lifetime. We have never tried anything similar. The hotel is a fairy tale - the managment is top professional. Outstanding.
Beautiful setting and fairy tale chateau.
spacious, very clean, very nicely decorated rooms reflecting the authentic setting and highlighting the beauty of the castle, available parking, large garden one can sit in, or sunbathe, very quiet lack of meals (except breakfast) or the possibility of preparing at least a snack oneself; in fact, one can have dinner but only if ordered in advance, which is not convenient when one is on a holiday (one cannot always plan where one will be or the time when one will want to eat); it would be useful if there was at least a refrigerator in the room, so one could buy some food to eat (or juice or water to drink) when one wishes; also, it would be good if there was a kettle and a coffee machine, so one could have tea or coffee anytime during the day and not only for breakfast and not have to disturb the owner in her home to request a cup of coffee or tea.
Brilliant location in centre of town. Not so much shabby chic as plain shabby. Hotel in terminal decline since turn of the last century. A makeover long overdue. Not very good value for money.
friendly staff N/A
Everyone very friendly and hospitable, would like room 115 again next year for time of 24 hr moto, at a discount rate for constant use Lack of a full time Chef, be nice to have more bar snacks on hand, english breakfast, sandwiches
The location was great, just in town, but not too noisy. Great parking right out the front too. This is no longer a 4 Star hotel. It's decor, service, standard of fittings and facilities was not of 4 star quality. The restaurant and bar were both closed and we couldn't even get coffee in the morning. The room was tatty and outdated and fixtures and fittings were old and some broken. Poor directions and no hotel website meant it took us ages to find it.
Good location near restraunts
Evening meal good value and excellant service.Super location for city. parking is not very good on site
staff were helpful, and the food was excellent
Only stayed 1 night, had a nice drink in the bar and a great meal in the Hotel restaurant. All staff encountered where very helpful and freindly.
Proximity to the center. Size of the room. Possibility to use a garage place. Pitty you cannot open the windows in the room
Very friendly staff, has obviously been upgraded, good modern feel. Right in the heart of city easy to get around. Excellent parking facilities.
Clean room Everything closed on Sunday, including room service!
Easy access from the station; centrally located; ideal stop over if travelling on to other destinations Having to order in meals;
location and parking were excellent no pool of leisure facilties.
The staff were very helpful and friendly. They advised us of a couple of very good restaurants inside the medieval walled city.
The room was comfortable The breakfast was not very good, the bacon and sausage were so hard it was impossible to eat them.
excellent hotel, previously an insurance companies headquarters, with many splendid features.
lovely hotel. I had booked a room with 2 single beds as I was travelling with my brother. The room allocated was a double room. After much insistence the lady on duty in reception sorted out the problem for which I was grateful but this mistake should not have been made
very central, although on a one way street so getting to the car park was tricky no tea & coffee facilities in the room
The hotel is within walking distance of every thing and has good parking.We loved the interior of the hotel and the local people are great fun,this is a great Town to walk around. No
Convenient for onward journey
have been given the key for the room and when i opned the door the room was very dity and the bed undone and the key didn't work in three occation until when the chamber mad opened the the door for me iam not happy at all more training for the staff and how to put the customers first if you what the business to do well in the future
Good parking. not noisy. Not english speaking in the reseption, no free wifi, could not come in on the hotel at nigth by the code given.
Fairly disappointed, bed was poor and uncomfortable, would not recommend this hotel to anyone.
Staff is helpless when it comes to problem solution. We have tried to use cola machine that was broken and had to spend another money to show it is not working. Result was fantastic - no returns of 4EUR late night, wait until 7AM to meet manager :)
Very cheap, paid 29 Euros. Hotel has just been renovated. Clean and fresh rooms. Hotel was quiet. Shared toilets and showers. I don't mind sharing at this price but it;s still a nuisance to have to leave the room in the middle of the night.
Central location No complaints
Charming and helpful receptionist/manager. Small smelly room with a tiny bathroom and filthy shower. €140 a night for 2 of the nights because of a Le Mans event instead of €40, which is what it's worth.
Hotel location good and convenient. Room comfortable and pleasant. Breakfast enjoyable and value for money. Staff on arrival (Sunday afternoon) could have been more welcoming and a bit more helpful. Lack of interest at reception on arrival.
Breakfast was good Restaurant was closed on both dates that I stayed, this was frustrating as we were travelling and did not want to go out to eat.
Staff very helpful The restuarant was nnot open for evening meals and this was not made clear on the website. We had to drive into Le Mans to find some where to get an evening meal. After a long drive we would have preferred not to have to drive again
Not enough tea bags coffee and cholate
Internet is not free, while in the Campanil in front of the Kyriad it's free.
Easy to find our way on to the next stage of our journey We seemed to be the only guests but were put on the 2nd floor with no lift
It was easy to find when driving in to a new city & not speaking French very well & car parking was easy to locate. Nothing.
Very helpful pleasant staff. Room was very clean. Breakfast good
Hotel was fairly close to city centre and room cost was good The restaurant/bar were closed for refurbishment but there was no mention of this when booking and the corridors/rooms need refurbishment.
Room clean. Restaurant facilities 7 days per week.
The staff were very helpful. I had booked a superior room but was very dissapointed with the standard.
Convenient location and consistent service and quality with other Novotel. Good stopping point en route to Caen ferry.
Staff always very helpful
clean rooms, very helpful staff for special requests and restaurant recommendations website could use more detailed driving directions plus a good map
friendly and helpful staff
the atmosphere,and the modern feel.
Great location - trams into le mans centre really easy and safe
Excellent value and made a pleasant change from our usual Campanile overnight stops.
friendly, helpful staff
nice friendly place, good location to the Le Mans circuit in a lovely part of France rooms are just quite not large enough, if you were there for more then a week-end break. lack of hanging space for cloths
Very decent hotel. Very pleasant staff. Nice surroundings.
Friendly staff, good atmosphere and food
Very good restaurant and friendly staff.
The beds were too narrow and hard.
Friendly helpful staff. A good restaurant for dinner and continental breakfast.
Friendly staff and good food
Good value for money rooms, with plenty of hot water
beer was not cold
All the staff were courtious and top class !!!!!!!! No coffee in room !! thats all
The response from the staff and their conduct. The room, bar and meal costs were heavy for the level of hotel. The level of cleanliness in the lounge area (I am alergic to dust'.
breakfast was great, good selection.. bread was delicious.
Staying with 3 dogs meant a ground floor room was essential-we got one!! There was a nice strip of grass outside to walk the dogs, the room was quiet, well away from road noise. The meals we had at the hotel were excellent and staff very friendly.
Reasonably quiet for a location near a main road. It was terribly difficult to find, possibly because there is another Mercure in Le Mans. The personnel there could not tell us the way to our Mercure.
Internet for one hour free. The internet could be for each day one hour free.
the beds were very uncomfortable. It was like sleeping on the floor. Otherwise great location for traveling through the countryside.
funcional and clean, used as a stopover between south and north france as travelling with small child and it did the job fine.
Terrific design of hotel and rooms.
unusual but excelent hotel you can not miss it from the road .
Clean modern hotel. Good for overnight stop Traffic noise
Unusual design but very modern and comfortable. Restaurant food very good and good value for money. Conveniently located for the motorway and right opposite shops and supermarket. We'd stay there again when we're next in the area.
Very modern, stylish hotel and v. comfortable rooms.Excellent food in restaurant.Member of staff who handled check-in also served in restaurant and was very friendly and chatty, making our stay v. enjoyable.Great location, near motorway, on edge of Le Mans circuit. No complaints.
Food superb Bed very uncomfortable,
Good hotel for a night stopover-ability to park and a good breakfast an advantage when travelling to the south west of france a nice town as well
Very friendly welcome and consideration at meal tiomes. Food excellent. Location in Sable fine too far from Le Man's (my error( Was there at the height of a heat wave. Should have booked somewhere with Air Con!
Easy to find, friendly check in and food was good Bed was terrible, like a saucer.
Very comfortable motel style with parking outside your room in most cases, very convenient. Easy to find and nice standard given the price, better than we honestly expected.
Cosy hotel, friendly staff, good location, easy to find. Noisy, neighbors watched TV all night, and we heard everything. Difficult with English language for the staff.
do not stay, booked in another hotel accomadation was not to our liking, depressing room in need of renovation immediately which i think is in progress, not before time
Proprietor cooked food excellent - buffet style starters and desserts with choice of served main course. Many local workers enjoying this €13.50 meal. Motel style lacking character and the town looking very run down.
The hotel provided basic and adequate facilities.The bathroom was clean with reliable hot water and not too small. The bed did squeak a bit! Plenty of people at the evening meal which for the price was good. The furniture is not too comfortable; a padded chair would have made an improvement and the outside woodwork needen some attention. Somewhere to hold the shower would have been useful and a shower curtain.
We needed a room for 5 and usually end up very squashed. This hotel had a double room and then another room off of it with 3 beds for the kids. All very spacious and very clean. Excellent stopover whne travelling further south in France. None
Very very good. Lovely building, excellent rooms, great breakfast, very welcoming (good English!) in a charming little town. Wish we'd stayed there longer. Will definitely go there again.
The room was spacious and airy and the shower was brilliant. There was a secure car park at the rear of the hotel with lots of space. Very close to the town shops and square, and the river (Loire). Very quiet location and I would go again.
Good location, friendly staff, recently refurbished clean rooms. No air con or fans in rooms. Rooms were quite hot and stuffy.
Hotel was well placed, breakfast was good enough and I would happily stay there again Lift was very small as was shower. Glad I only weigh 13 stone
The staff Lack of sevices, there was only one member of staff on duty at any time. That person had to do all the duties, Clean, Cook and look after everything. The hotel was closed from mid day to late afternoon and then from 10-30 each night.
Clean, quiet and comfortable, beautiful garden, very helpful staff. Room probably due for slight refurbishment, wardrobe doors didn't quite close properly.
Quiet garden situation within a walk of le mans centre
No tea or coffee in the room
How friendly were the staff
A quiet place, a little out of town, but very easy to use bus and/or tram.Relaxing and quiet, a garden to sit in and read and relax. Breakfast good but basic, no reason to go hungry. host great value, east to talk to, his English we excellent. Nothing really.
The staff were among the most friendly and effecient I have seen in France. The self service breakfast is also to be commended with a good choice of food excelling in both quality and quantity. Evening meals were not available in the hotel.
It was easy to find for a one night stay Hotel was pretty poor. We walked on the wood flooring and it felt like the panels were going to snap, they were all bendy. Hotel decorated and kitted out very cheaply. Double bed was extremely small and we aren't big people. The bed was very uncomfortable. We had been in the car for 12 hours so to be honest we just had an early night so didn't really see how good the location was although the hotel was easy to find. Wouldn';t recommend this hotel for no more than a sleep over on a long journey.
The hotel was close enought to the City Centre for ease of driving and City Centre parking was easy to find. Very quiet in the evening for a good nights rest. Perfect if you have children as the grounds of the hotel are large and custom planned for young children with swings and plenty of play areas. The rooms are very modern in decor and clean. The breakfast room looked great as did the layout of the food although we did not stay for breakfast but wish we had. My only concern was that the windows on the first floor were floor level and a child could easily fall out if un supervised. Perhaps the hotel could put safety bars across to prevent any such accidents from happening.
The staff were very accomodating and very friendly. The room was modern and very clean. a very good service at a very reasonable price.Thank you for making our over night stop very pleasant.Will be back again.
The shower was new and the bed was comfortable. The room was basic and unwelcoming - there were no pictures, no easy chair, no bedside tables, hard stools to sit at the small table, no rugs on the wooden floor and only blinds at the window. The walls were painted orange, brown and cream with orange and brown wardrobes. We would not classify this as two-star.