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Nice personnel, clean rooms.
good breakfast and very nice room
To our surprise, they only accepted cash. This should be clearly stated on the booking.com pages where it seems that it is possible to pay also with credit cards. Instead, cash only.
Very friendly staff, excellent breakfast, quiet and clean rooms, free parking. Generaly, we were very satisfied.
Very quiet location. Good for stressed people. Friendly hosts. Good price for that area. A little away from the motorway, less recommended for people hurry in transit.
Everything was grate, the hotel keeper was very helpful and friendly, we enjoyed also very much the austrian breakfast
Beautiful location, stunning scenery, attentive and helpful Manager, nice Restaurant and good food. Essential to hire a car, and fabulous places to visit.
big rooms, tasty breakfest, good restorant, closr to Ferlach centre. No lunch in, restorant opens at 2 p.m/
soft nature atmosphera
nice rooms, lovely countryside the rain, unfortunately :)
Excellent breakfast and location
peaceful place, hospitality,the nature surrounding the hotel, the kindness of the staff
The hotel is at the base of the Karawanken Alps, just south of Klagenfurt. It was a great base for exploring the surroundings of the Worthersee and Klagenfurt, and all those beautiful Austrian Alps. Clean room, friendly staff, great location, quiet, I can only recommend this hotel.
Free wi fi intenet. We stayed in apartments. We were moved to a much quieter room on request. On a busy road, miles from any decent services.
Very friendly family/personnel and very confortable room and very good meal, specially beef carpaccio. nothing
easy parking, good location, good wellness the restaurant services seems too rigid
Very nice hotel. Very new and stylish. Nice SPA and good breakfast. Breakfast vrey expensive! 16€ :-(
The hotel was very quiet. Only 1 English speaking tv channel with poor reception so unwatchable. Internet access expensive and very slow. Without a car the hotel is a long way from any other restaurants and require a taxi which was expensive over a week.
it was wonderfull, I wold like to come again
Easy access by car; beautiful countryside location and views; spacious communal areas; very helpful staff; clean/modern look; good breakfast and dinner experience. Unfortunately, we did not have time for the spa, but facilities looked good. Insufficient light inside the wardrobe area, the wardrobe doors block the ceiling lights. Not keen on idea of shower cubicle being part of the main room space, water splashing and some humidity inevitable. Hairdryer significantly below temperature that will dry a lady's hair properly, very time-inefficient, tiring for the arms to spend 4 times the time needed to dry hair - interestingly, the engineer who was asked to check it thought the temperature was good enough!
Well-appointed and spacious rooms with cosmopolitan staff.
Cleanness, comfort and furniture of the rooms. Saunas and Spa. Kindness of the staff. Distance from the city.
hotel had just opened and was very well managed. there are no tea making facilities in the room
the room was amazing..i loved the red shower box! the Spa is good too..the small pond outside and the view..it was all beautiful!! none
The design and look of the hotel was very attractive and appealing. The staff was very professional and helpful upon check in and with any questions we had. There was no door on the shower and it lacked a little bit of privacy in that matter, but overall not a big deal
great breakfast selection.very nice room.
Serviciile foarte bune, amplasarea direct in centrul minunatului orasel.
The hotel and our room were really lovely. It was very quiet when we were there in mid-May and seemed to be used mainly as a business hotel. The breakfast was very good indeed and had everything from cereals, smoked salmon, fruits, breads, cheeses etc. You could have heard a pin drop in the room as it was so quiet. There were no tea/coffee or kettle facilities in the room. The hotel smelt quite strongly of smoke as its permitted in most hotels and their open areas, but in the room this wasn't a problem. The breakfast area is a non smoking area thank goodness. Surprisingly smoking isn't banned in public places in Austria like the UK.
The staff was very freindly, timely and of very high standing. The atmosphere is very business, but at the same time cozy, confortable and welcoming.
Good reception, newly modernized with great taste, very nice breakfast, centrally located. Some parking was available on site. Caters to business travellers and city visitors who will pay for quality.
Great location, near to city centre , buses, railway station etc... Very smart modern hotel
Hottel staff are realy excellent and helpfull! Food was also excellent. The bar is great and it is very nice to have a drink with friends!
Location; friendly, helpful staff Card key entry to car park and hotel at night - no staff on duty at night.
You must stay at least one night to feel the charme! It is the money worth! Do not take the cheapest room! The location is ideal in the summer time!
Room wasn't air-conditioned but was located on the sunny side so it was way too hot there.
Close to the lake and bus stop, good stuff, breakfast, rooms, wi-fi, free bicycles, free parking. Very noisy at night because it stays at a crossroads and 100m from the railroad. It seems that trains go through the room.
an excellent sized room with great facilities only served breakfast,did not serve dinner or lunch.
Proximity to the lake; friendly staff. The motorway and railway behind are a little noisy, but not too bad
The staff (family of owner) was very polite and ready to assits with any detail request. Had the upscale room which is very large and comfortable. Breakfast is in a pleasant large room and quite complete.
beauitiful and highly styled modern rooms, nice staff. no private beach; breakfast rather ordinary; breakfast room simple; not suiable for families. no lounge. Overpriced.
in the internet looks good
friendly staff, luxury rooms, great food, great spa, excellent location. Great place to stay.
An excelent experience...everything was excelent. I was very impressed about this location no
exellent hotel in every way everything was top notch
Professionalism in all. Spa, architecture, employees, the nature - it is excellent.
everything is a perfect,briliant,top of the world....best... Nothing ......everything is a perfect...see you soon again..
everything, specialy comfor and luxury style.Bathroom is like from the dream.
outstanding staff, location on lake, large modern rooms no
the best hotel i ever visited in my honeymoon trip in Europe :) the room service at that time was a bit slow but it's not a big deal with me.
The atmosfeer, quality of finishing works and the commitment of staff for services Restaurant within the schloss with no ala cart, but menu only
staff and location
Nice room(i received an upgrade also).Decent breakfast(great variety of bread) The room was a little bit cold
Nice position close to the lake I had to wait almost one hour before I was allowed to go inside the room. There was nobody at the reception and I had to phone at least 5 times
Nothing. Few rooms have lake view, most of them dont. Internet connection very slow. Extra charge for electricity.
This hotel is so excellent that I recommend everybody if they have time to spend on them,to go by apsolutly
Everything was perfect! The staff, the location, the huge room, the view we had from the balcony. Strongly reccomended.
the staff is so polite and helpful,the location on the lake is perfect
Lake view, spa, excellent staff, nice breakfast
Nice place by the lake. Sauna & In door pool well maintain and nice beach by the lake. Nice, kind and friendly staff There is no room service or daily cleaning of the room, replacement of towels, etc. It is like renting an apartment with kitchen in this complex by lake. It looks more sport hotel/budget hotel than luxury spa/relax
location was excellent
It was a spacious, comfortable appartment for four people. It was very clean. It was good value for money. It was ideal for a family. The breakfast was very average, apart from the Brotchen. The swimming pool is tiny. It is not for smimming but more for paddling.
Nice location, right in the middle of the city and yet discreet enough. Amazing views from the rooms from the 6th floor refurbished rooms.Peaceful location - good for gamilies I felt some of the hotel reception staff did not know much about the local area or not willing to share it with us
Not a lot. Lack of a restaurant in a four star hotel and it was up two flights of stairs and lack of adequate parking. The parking was not secure as it was id available on the busy road.
Bed was rock hard, manager and staff were rude and unhelpful. Room was tiny, but clean No public transportation near-by, no restaurants with smoke-free sections, many businesses out-of business in the area and hotel was across the street from two bars and very noisy!!!
The room was excellent and despite being centrally located I was not aware of any outside noise so well insulated.
Hotel staff extremely friendly & helpful. It would have been great if the air conditioner was equipped in the room since it was very hot and there was no breeze coming from outside on the day we stayed.
The whole atmosphere of the hotel looks friendly.
Very good location, good service, clean and confortable
The hotel staff were super friendly and very accomondating.
It was right on a main street and very close to the train station. It wasn't expensive at all and the room was clean. For someone who is a light sleeper, the rooms facing the street might be too noisy but the rooms on the other side shouldn't be a problem.
Location and transport comminications within region. Relaxed atmosphere and friendleness of staff. Large well appointed room. Nourishing breakfast.
excellent staff - helpful and friendly parking is a bit difficult but staff due to city center location but staff is there to help
The service in the hotel (by staff) was the best I have ever experienced. They went out of there way to do everything to help us.
Vey beautiful decorated hotel and rooms,very large room Small size and old model tv in the room.
good size rooms for the suite. The breakfast was wonderful and so was the breakfast staff the beds were very uncomfortable. Access with luggage was difficult and front desk not friendly enough
Simply the best!
Convenient location with parking close by and good restaurants and shops. The hotel staff very efficient with helpful, accurate recommendation on restaurants. Comfortable, clean rooms. Excellent breakfast The noise from the street was loud in early morning hours, probably garbabe pick up trucks. In general hotel facility is dated with old hallway carpet and the bathroom, although very clean, wants a bit of updating. The hotel reception is not at ground level but on upper level of the building.
Very polite and helpful staff Breakfast food/fresh fruit could have been better
Absolutely wonderful! We shall return; None
Location and parking, pleasant stuff It was too hot in the room
It was unique The room was much to hot. I would have liked a bigger window it felt a bit enclosed.
The town is extraordinary, beautiful and clean, its history is impressive, the lake was also magnificant, and the hotel...is astonished: furniture, food, location...everything was beautiful! Congratulations!
Room was big enough, we did enjoyed the classic furniture, and the bath design which was almost new but still mantained the former design. The hotel is not what we expected to be, the bathroom wasn't cleaned, there was a used soap on the shower.
Great staff, beautiful position in Velden (next to the Woerthersee lake and shopping-center) clean room but in the first week of August 2009 the breakfast is normal not "imperial"
The location,staff,breakfast,the comfort of the room. Sometimes it was a bit noisy due to motocyclists in the area.
The hotel is really nice, the location is amazing, the price-quality ratio is at the highest (at Velden). Always stay there when going to Velden. Highly recommend!
Clean and friendly, very good breckfast and spa. Very noisy and very hot. Right on main road and very difficult to sleep.
The pictures were a bit misleading -- nowhere on the property can you sit outside and have the lake in the background but the location was excellent -- close to the downtown, Minimundus, etc. No
Peacefull location Slightly dated decor and no residents ! Restaurant situated away from main hotel.
Beautiful landscape, very helpful staff including the Restaurant staff.
Large space in the apartment
Excellent facilities with pool, very comfortable rooms, great breakfast with a large selection of different foods. Staff were kind and friendly.
They really tried to provide convenience in many aspects and it was very well ordered. The atmosphere was a bit old but I did not have any problem with that.
Furniture, carpet, decoration is old fashioned.
Staff were really friendly, helpful and professional. Typical Austrian Hotel. Very high standard of cleaniness. Although decorations slightly dated Hotel very charming. Had use of bicycles which was very good. There was no air conditioning in our room which was in the roof and it was so hot it made us really uncomfortable.
helpfull friendly staff to far from town
I am more than pleased with my stay and it was more then I expected. Miss Katia at the reception was more than pleasant, even familiar. Welcome drink, polite and friendly staff, eastern chocolate eggs...Breakfast very good, wide variaty of home made cutleries, Food in the restaurant was exceptional - gourmet, deer cotlet,quality wine and beer; waiters - simpy great! Quitness, pillow and madrace was superb, I slept like a baby, sauna, swimming pool super. Decoration is from 70s, but it doesn't matter. So, my wife, two kids and I simply enjoyed every minute. Nothing.
Proximity to Wörthersee. - By entering the room one wouldn't normally expect two stairs leading down - You have to go through the smoking section in the dining area to land at the non-smoking part.
clean and comfort room,excellent buffet
Friendly staff spotless rooms and faci;ities.
Breakfast. -Room was not really comfortable (forniture). Quite far from Velden center. Sevice very timely for opening gate.
Location, cleanliness and friendliness of staff - a pleasant visit
very clean hotel. breakfast is excellent. sauna and jacuzzi are perfect. near to wörthersee by car. the wellness section is closed at the morning
Breakfast was generous. various dishes/choices. The place is quiet and beds comfortable.
the place is very relaxing and beautiful, surrounding by a woderful landscape. At the same time the hotel is provided by all you need for your wellness.
Velden City center 2,8 km, by car: 5 minutes. The hotel similars a family pension, not a hotel feeling, but not wrong. As a pension is too expensive.
the location, the view, the wonderful welcome of the owners.
We enjoyed the whole experience. The hotel staff could not do enough to help us. The location was fantastic with great views over the Worthersee and a short trip from major attractions. I was there for Ironman Austria and it was an ideal base on the bike course. On the morning of the race the Hotel made us breakfast at 4 A.M. We will be going back to explore the area further.
comfortable and clean rooms, seaside, very pleasant staff, plentiful breakfast!!! nothing, everything was perfect
Good location, friendly service with a smile, excellent value. Nothing
Most everything: room, restaurant (and food), lobby, staff, location, the owners... heated pool was outside the hotel
Very closed to Wörthersee and the mountains around. Lots of things to do/see all the times. Opening Hours of the Wellness/Spa could be longer. This is a wellness Hotels and as such the Wellness should be available for Hotely Guests in the early morning and late night as well. Several people like to take a Spa in the early morning just right before the Breakfast. Also: Hotel Management may like to consider about Family Travelers. Wellness/Spa should be open for little guests sometimes during the day. I.E. a "Happy Hour" between 1pm and 3pm would be welcomed by Families when kids could enjoy the sauna world as well. Or some kind of kindergarten space for the Children would be lovely.
Great hotel with a breakfast second to none. The staff and room were of a high standard and if you are looking for a "wellness" hotel this one is worthy of consideration.
The location is lovely and the fully body massage is to be recommended, it was very relaxing There is little menu choice in the restaurant on Monday night, a set meal is on offer, but there are no vegetarian options, which is strange for a health resort hotel (after some discussion we were offered vegetarian pizza).
Parking facility The breakfast was simple for a 4 star. Waiting staff did not provide correct information. We had an impression from checking booking.com that there was an indoor and outdoor pool, but in fact you had to go outside to the closed outdoor area, which was not good in the cold with a child. I informed the reception staff about these issues. Spa was too simple.
The design is nice, waiter at breakfast very polite, the room big enough. We were not very welcomed at the hotel. We have arrived too late, although we have pointed it in our reservation. After a very long trip, being very tired the woman at arrival told us to go home, we shouldn't stay at her hotel, because we have arrived too late.
The hospitality Lack of balconies
Service and courtesy
Very helpful reception staff who had no problems about ringing the airport to find out if my flight would be OK.
Warm welcome, very helpful staff (who spoke great English!), clean room, modern bathrom, and great breakfast.
it's a very quite hotel, clean and confortable, near highgways as well as the city center. good for one/two nights. good meal and breakfast smell of fried stuff in the restaurant and stairway. electric plugs and lightning in the room was not good
Calm place, good staff
Clean. Good food at reasonable prices. Helpful staff.
A clean and well designed hotel resort, offering all kinds of ammenities you might need and expect for a great time away from home. Especially the customerorientedness of the hotel staff is worth an extra remark as they are really striving to make you enjoy your stay. Everything was excellent, a must stay when you are in the region
nice view , good and reluxing mood and good price! Recommend you to reserve a lake-side rooms.
Perhaps, this is the best 4* hotel in Poertschach. Staff is very kind. Breakfast in lake-view open-air restaurant is excellent. The hotel has its own tidy beach. Hotel's spa is rather spacious.
The view was awesome, and the staff was great. Confusion over price per person vice per room.
It was great The only problem was the Televison did not work on the first night, I notified the reception desk of the problem and said they would notify the maint. personnel. However the following night it still was'nt fixed.