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Staff, food & price Poor shower pressure No heating in bathroom Hard pillows
Helpful, clean, warm, comfortable, good shower, nice breakfast
Breakfast Booking muddled; wrong room allocated; locked out of hotel on return from seeing friends
Second stay in this hotel hence the reason for booking as I had a pleasant stay first time round Very poor matress in bed which resulted in sleeping on the floor for the second night. This was pointed out on departure. It was not a complaint made but to highlight the need for a mattress change for future residents. For info room 15.
Extremely helpful and friendly staff. We ate in the bar in the evening and the meals were of restaurant standard and the helpings were enormous. The price including full breakfast was a real bargain. It snowed and was extremely cold while we were there, and the bar and our rooms were extremely warm and cosy. Plenty of free parking. We cannot think of anything we didn't like about the place. We would definitely recommend it without hesitation and we will certainly be using it again when we travel north in 6 months time. NOTHING.
Impressed that the heating remained on at night and also that the hot water was always very hot. Not every hotel has this standard
Great value and the cleanest hotel you will find None
Good alround comfort and value.
Good staff and friendly. None.
Lovely setting, excellent food comparable with michelin starred restaurants we have used, friendly and attentive staff. That we couldn't stay longer!!
Clean, modern and comfortable Nothing at all
Very good staff and pleasant surroundings The facilities for smokers were an insult and absolutely appallling when most pubs in slums do better as of course most hotels do too. Those at the wedding that was going on when we were there were equally disgusted on this issue. All my comments herein are all subject to this one criticism.
It was more than expected excellent I would have liked a bar area
The staff. Attentive and courteous and professional
Very friendly staff, and location was brilliant with lovely views and grounds to walk in Nothing
The luxury room A wedding was on at the hotel on our first night and we were put in a room directly above it. It was not a quite christmas getaway we had hoped for,
The room (Roxby)was small. The bathroom wass poorly laid out ie you virtually had to climb over the toilet to enter the shower and the lighting was wholly inadequate.
The location, the view from the room and the contemporary decoration in the room The fire alarm that went off at 3.30am! The speed of the service wasn't great either, drinks in the lounge took ages and breakfast was a slow process
The staff was lovely and most helpful.
The staff were particularly friendly and helpful and, unusually for a hotel, the beds were actually comfortable, not the usual rock-hard type. The dining area was a bit dark - fine for dinner but slightly odd at breakfst.
The staff were friendly and efficient. The breakfast was excellent. The room was very clean and comfortable.The general facilities are in good condition. The location is good for quick access by road for Durham or to get on the A1. The wifi was free but very slow.
Having only stayed for one night it would have to be the atmosphere of the hotel itself! didnt like climbing the stairs to the bedroom as they were very steep and had narrow treads!
Very friendly staff, food was great, facilities and location was suburb! Thank you.
Friendly staff, big breakfast.
The staff were attentive and friendly.
Room clean ++. very friendly staff Food a little expensive
hotel is immaculate and in stunning surroundings
The food and the room.
High quality escape from business Nothing
We attended a wedding so only had bed and breakfast in the hotel which was excellent. The wedding arrangements all went well and seemed well organised.Having viewed the menue we will return for dinner at some furtre date.
lovely large room, very quiet and relaxing. beautiful grounds , had a nice walk through the woods. bed not comfortable due to mattress topper.
The lovely gardens and grounds, and table-service in the restaurant.
I spend a lot of time in hotels and this time I felt as though I was in someone's home - A crisp autum walk around the grounds followed by hot chocolate in front of a real crackling log fire..heaven. Staff were extremely friendly and helpful and breakfast fresh cooked rather than kept warm under hot lamps. Bedroom cosy and comforable with stereo /cd with cds and i pod dock, candles and oil burner in the bathroom. I would strongly recommend this hotel to anyone wanting to avoid the 'corporate hotel' My only suggestion for any improvements would be that the decor in the room I stayed in was rather tired ( a bit 90's) and I would have loved a reading lamp in the armchair seating area to complete the experience.
Missed breakfast however they still provided us with a breakfast in the lounge whihc was excellent
The hotel is in a fantastic location, and verry easy to find. The hotel grounds are wonderful, well worth a walk riubd. Our room was large and well decorated, and very comfortable. Very expensive, breakfast portion was tiny!
just about everything, the whole experience was most pleasing! no
Beautiful building and gardens
it was comftable and the quality of the rooms were exceptional. very clean.
Good location for a business visit and excellent resturant food with reasonable menu and attentive staff. The bathroom was in need of a make over to modern satndards.
Room was clean and tidy and quite away from the wedding party. Laura at the reception was very welcoming and polite. The remote for TV didnt work for TV rm 226 (small complaint but annoying none the less) Check out was a nightmare, many guest with complaints and staff didnt seem to know what was happening. The staff booked me out of the wrong room (although room clearly stated on card) and the bills got confused, took her ages to slort this out!!! Bar was small and not enough seats for guests!
the room with jaccuzi was lovely The evening meal
Very comfortable - good value for money at the price I paid. Bar staff unable to process simple orders for food in the evening with any degree of competance. I was asked if I was next and having taken my order, the barmaid then proceeded to pour wine for another customer and left the bar to serve them. The barman asked if I would like anything with my meal when serving it. I asked for vinegar but it never appeared. Another guest asked for the Burger meal without cheese and was it was served to him complete with cheese 3 times!
Second time visit for a two night relaxing break. Found the hotel to be just a good as the first time. Standard room was very spacous and was really a suite with chairs, table and a sofa in addition to the massive, very comfortable bed. Excellenct value from the dinner bed & breakfast deal. At dinner the menu partial al-a-carte, part table de hote. On table de hote you select from dishes printed in bold. The good point is there is then an overall price allowance per head and if you want something al-a-carte you only pay the extra.
The Hotel is ideally situated for exploring the surrounding countryside and is comfortable though the en-suite bathrooms are in need of some refurbishment. Tiling was cracked and grouting in poor condition though kept in very clean condition. The first impression at reception is not as good as it could be as the dark panelling makes it appear a bit gloomy! Some imaginative lighting could make all the difference. We had dreadful weather when we visited and did not get an opportunity to visit the spa which could be made more of a feature for bad weather stays!
Ideal location for our trip, friendly accommodatiing staff. Special offers well worth the money. Heating on 2nd floor was not on in the morning, on an especially cold morning, had to use hair drier to warm room.
excellent hotel, staff very, very nice and very helpfull meal was ok but could have been better, but did not take away from visit
excellent staff on reception, easy check in / out and informative staff, very enjoyable stay
Clean, efficient and not far from the town centre. A good pub & restaurant next door
Value for money Loudness of other guests at 2.30am
We found the staff to be very friendly and welcoming from the beginning of our stay until we checked out. We don't have any complaints, we really could not have found anything to complain about.
Excellent for our requirements
It was in a prime position for where we needed to be.restaurant was lovely and food was good.Particularly liked how clean and quiet it was. Havent read any reviews. But all was well for us
Very good service at breakfast
pleasant, comfortable accommodation to return to after busy tiring day exploring the area
Friendly staff Was a little cold in restaurant and bar and food not great
Very clean, helfull and friendly staff Breakfast was only served untill 9am. 9.30 would of suited us better.