Breakfast was wonderful, nice spread. Close to bus that took us to Pisa town center for €1. Front desk staff were not very friendly/helpful, at first they were unwilling to send their free shutle to pick us up from the airport and suggested a taxi that would have cost €15. First room we were given smelled terrible because of a flood in the bathroom. Hotel was booked, so could not move to another room. Hotel wifi was not very fast or reliable.
The hotel is close to Pisa airport where I had an early flight, I ate in the resteraunt and found the food bland and the service medioca, the head waiter thought it correct to conduct loud conversations with other memebers of staff whist people were eating, not very professional
everyone was very nice and very helpful. no
My daughter liked the swimming pool. The hotel was very clean and comfortable. The menu could be a little more varied and there is nothing within walking distance although one could walk to the nearby town. Have more than one internet station.
Breakfast Buffet only. The stay was not very good, but ok.
Staff extremely helpful and very accommodating especially as we had a very early departure.
The staff were helpful, the location was central for Pisa airport and for getting into Pisa by bus. the breakfast was good The upkeep of the hallways was poor, there were plastered holes in the walls everywher
Very handy if staying near the airport, but a bit out of the way for getting into pisa.
Very convenient for Pisa Airport and late/early flights in and out of same. Breakfast very good. Day time reception very helpful. Hotel shuttle bus very useful. Welcome by night reception could have been more friendly. To me the reception at an hotel is very very important and sets the tone for the stay.
The hotel has a pool, did not entre as this was very cold and the breakfast was good. Staff where rood as they though we where English but not we where from Scotland, the room air con was not working, the hotel runs a bus shuttle to the airport and the centre but was not accommodating for the duration that we where there and only run into the centre at the week end, therefore expensive on a taxi and charge almost 6 euro before you get in to the taxi and that was the whole reason for staying at this hotel so we could get the bus shuttle too and from the centre of pisa.
Location (for the station), very good breakfast - especially the pastries! Slow desk service
The housekeeping was very good with rooms made up quickly and efficiently.Housekeeping and restaurant staff were very helpful I felt reception could have been more friendly
The room was very clean and had good air conditioning, and the room was very quiet and comfortable.
the room is very clean& the staff are very good welling to help all the time the reataurant doesn't offer much varity of food, but the hotel is good
Very Good location to see the local sites
central location, breakfast ok, service ok aircondition at the room was out of order
nice rooms, clean, friendly and professional staff no
The wellcome of the personnel & the parking facilities. The location. The cold water as hot water was not hot ..!!!
I stayed for business so the location was great that it was in front of the train station. Mini-bar was really expensive and you need to pay for internet. The hotel would be even better if these prices can be cheaper.
I liked the fact that it is value for money, breakfast was excellent and it was right infront of the train station. the water was sometimes a little bit cold
The landlady was extremely friendly and helpful, and the room clean and very stylish. I would highly recommend this for anyone staying for a few days in Pisa looking for a small, family-run place to stay.
Gaia and family and extrordinary. The building was clean and well kept. Close to tower etc. Great friendly dog! Only bummer was the loud road noise due to location, and then no breakfast provided, but we loved the place and people. Just take your ear plugs and some coffee to prepare yourself in the nice clean kitchen!!!
Modern feel Difficult to find using the Booking.com directions
The hotel is very modern, room was beautiful, bed comfortable, linens fine. great view of leaning tower of pisa. we left some jewelry behind and the housekeeper came running after us with it. don't find that too often these days. also dinner in dining room was quite lovely. staff very attentive.
Nice facility for the money, very nice room. Front desk staff and wait staff very attentive. We were told our breakfast was included when we checked in but to find out in the morning it wasn't. The head waiter was not very nice about the situation, he was a jerk. Not well located to sites, this hotel is in a residential area.
good of all! no
Very new Modern Hotel Can't believe that they not provide Sliper. Breakfast is not enough for all guests
Every things were or.
view from the room window.
Amazing view of the Tower of Pisa and Cathedral! A bit outside the city so more relaxed and quiet atmosphere in the hotel. Gorgeous pool and outside area. Beautiful facilities and state of the art room. Totally great hotel and would stay there again in a minute!
i liked how helpful the staff were, i liked the free wi-fi access, and i loved the design of the hotel and how it was furnished, and the cleanliness of the room The breakfast was not up to the 5 star hotel standards
The staff were efficient and friendly and the facilities in the hotel and rooms were of a very high standard. Breakfast was excellent.
The people were very nice and helpful. The facilities and its decoration was very nice. (They had a washing machine that may have been included) The shower for the second floor had a lot of mold. I think they should clean it, including the walls at least each week. The individual lights were in my opinion too bright, so they illuminated the whole room and bordered the other guests.
The room was large (the bathroom also) and clean. The breakfast was simple, but all right. The owner was professional and very helpful.
friendly staff, distance to the city
The location to the city center. Hotel is very clean. There is no charm to the facility. Towels are terrible and amenities are scarce. Location to the train station is not walking distance and there are few sidewalks between the train station and the hotel. Limited hours for check-in are very restrictive. No phone in room.
The proprietors, Daniele and Gabriele, are professional, generous, and eager to do anything and everything to make a guest feel comfortable and at home. From providing routing and dining advice, to making me feel comfortable operating the professional espresso machine in the breakfast room, the "you're in good hands" expression would apply. The room was totally comfortable and livable, the bathroom clean - and there was free parking, which for Lucca is a real boon. The location is convenient to the city, if just outside the south wall -- this worked well for us. The immediate neighborhood of the B&B was not luxurious but it was quite safe and easy to negotiate.
The staff were friendly and helpful. The room was clean and it was tastefully decorated. Had a difficult time looking for the location of the hotel as we arrived late at night. We had no cell phone so we had a problem to contact the staff regarding the keys to get inside.
Good sized room comfortable room, great breakfast in a really nicely laid out room. One of the best and most helpful welcomes we have ever had in Italy. This is a hotel where they really do try (successfully) to make your stay comfortable! The location is a good 10 mins walk from the "start" of the city centre (not a problem if fit) and the rather poor sound proofing between rooms - neither of which may bother most people.
Good location, outside the city walls but only 10 minutes walk away. Really comfortable and clean rooms. Very helpful owners.
Staff were extremely helpful.
We had a large comfortable room with a fridge. The B&B is in a safe area just outide the walls and a short stroll to the centre. There is an excellent, good value restaurant / pizzeria just around the corner and a supermarket nearby. The owners were very helpful. No complaints whatsoever.
The staff at this hotel were the most helpful I have ever experienced. They love their city of Lucca and want to share it with their guests. The breakfast was good. The room was comfortable, clean and quiet. The location was excellent- 5 minute walk to the gates and main street of Lucca. I would highly recommend this hotel.
Could not ask for more for this price
We fell in love with Lucca, it's a beautiful place. Ann the landlady was very friendly and helpful The only problem we experienced was there were 3 flights of stairs and no lift, this was not mentioned on the Ad. We had 3-weeks worth of clothes in 3 large suitcases and it was a major struggle getting them up to our room. It wouldn't be a problem for people travelling light.
the owner was very nice, but not enough english, not her fault of course It was old and having renovations done and smelt very badly
The location was perfect, just five minutes walk to train station and within the city walls at the same time. The staff was very friendly. The room was simple but clean. The building was in a very bad condition. Needs to be renovated.
The owner and her daughter were very nice. We felt at home. It was conventiently located.We had a private bathroom and shower. No A/C, and because our window faced the street it was a bit noisy at night.
the warmth of the reception i got i wish i could get some basic thins like crisps and coke as everywhere were shut after 23;00hrs
Very conveniently situated in Lucca, specially for the railway station and the town centre. Pleasantly cool in hot temperatures. Breakfast enjoyable. Management is very helpful. Its a small enclosed town and noise does reverberate, specially scooters.
Anna and Sara Location Breakfast Lovely room None
the lovely Anna was a wonderful hostess, the friendliness and the town of Lucca no lift
location was ok and internet worked fine for us. Really dirty floors. Shower handle broken. Extremely difficult to enter parking (very narrow entrance onto a well trafficked main road, problem even for a small car). Confused, unhelpful and uninterested staff who were rude when I politely asked for a recommendation for a restaurant. Hot room, noisy street and no AC. Very strange opening hours (no check in on Sundays or after 8pm).
The best thing was the location near Lucca city. And of course, near the best ice cream store in the world: La Bonta! They didn´t have our room that we booked when we arrived. They put us in a smaller room wíthout kichenett. After two days I told the staff that we wanted a trippelroom and we changed room. We discovered that kichenett included only two heatingspot. Not anything to cook with or eat with! Really bad!
When we made a reservation the check in was during 9:30 -20:00. We arrived at 13.30 and the affitacamere was closed. I telephoned the contact person who didn't understand what I was trying to explain. He just repeated at 4 o clock! We were very disapointed that the contact person didn't understand a thing and so we had to wait an extra 3 hours to get in.
The service was amazing! The location was perfect :o)
Everything excellent! The only slight problem was the lack of instructions to use all the technology!
location ,breakfast,room ,staff all were decent and friendly bar & mini bar prices were extortionate. the evening meals were very fancy. would have prefered plain and simple food choice.would stay again but for no more than a couple of nights.
The room and the breakfast. The location, better for who is by car.
Excellent top quality luxury modern hotel minutes from the airport and easy access to pisa central by bus is only 10 minutes.
It is a modern desing hotel (probably too modern for my taste). it is not an outstanding hotel but for the purpose to stay 1 night in Pisa was ok. The floor seemed dirty however it is part of the design(?). There is not much to do around the hotel.
cleanliness of our room!
Fantastic Hotel, Staff great, very helpful and friendly. Although new all were striving to deliver a first class service and this was achieved Nothing
Stile, little rooms, parkingplace We had to wait rediculous long for being served in the restaurant.A better breakfast-box when you have to leave the hotel early in the morning.NB.The given emailadress firstname.lastname@example.org doesn't work!!!
it is a new built hotel and quite funky with super modern decoration not many choices for vegeterian food, lack of english channels on t.v. there was only one channel:CNN. no coffee/tea/kettle available in the rooms
Excellent breakfast buffet. Outdoor patio area. Groovy neon lighting at night. A unique well excecuted design. Great service from the staff.
the price is perfect and the hotel is very nice , free parking , good breakfast
It's located on a main junction but you do not hear the road It has a very good variety in breakfast A card that is also the key to the room operates electricity If one of 2 persons is out with it the other in the room is left in the dark
Very clean and comfortable rooms Very bad neighbor hood when u walk to downtown. I felt so lucky when I get to the hotel safely.
Location close to the city
Clean and modern hotel few kms from old centre of Lucca. Very convenient if you are with a car because there are parking facilities and it is close to the Autostrada.Good room and good breakfast
Excellent reception staff. Comfortable bed. Very poor breakfast. Thin ersatz juice; hot drinks from a machine; stale croissant. I understand that Italians are not very interested in breakfast but most of those having breakfast were Northern Europeans.Have a smaller choice of top quality food. No adult I know eats coco pops or. Having stale croissants is unforgivable. Satsumas are in season and excellent, why not offer those? One person went up and down the food area, I imagine desperately trying to find something tasty. She settled for a glass of water and a piece of fruit. The previous night we'd stayed in a B&B in Siena and they managed to serve an excellent breakfast. We got a knock down price for the room but had we paid the displayed prices we would have been very un
The reception staff were excellent, the room was great and the breakfast was excellent. I found it difficult to find the hotel because the sign is difficult to read froma distance.
great value for money. helpful staff. lovely rooms. outside the town walls but only a couple of minutes in a taxi.
best room, bathroom & breakfast. you can take lazzi bus near the hotel direct to piza.
Easy to reach. Good parking facilities. Acceptable walking distance to city center. Some (acceptabel!!) noise from the nearby roads and the Mac Donalds drive in.
Great service and breakfast. Noisless place and bedroom.
Breakfast was excellent, pool was a nice feature that needed to have the rest of the patio further developed. Inadequate provision of high chairs and cots for infants. One cot for the whole hotel and no high chairs.
Beautiful location just outside Lucca. We rode bikes and walked in the wonderful Tuscan country.The restaurant was a nice meeting place in the evenings. The breakfast was very nice with cereals, meats, cheese, croissants, yogurts, fresh fruit. There is a nice pool to dip into in the afternoon. The staff was very courteous and eager to help in any way.
We loved our stay at Hotel Carignano! The room was lovely and the staff were pleasant, meeting our every need. We loved the restaurant as it was charming with wonderful staff who spoke English. In fact the menu was in Italian, German and English! A real bonus when you have allergies. I wish we could have stayed longer to relax more and explore the lovely countryside and the town of Lucca. The swimming pool on the website does not look like the pool that is actually on site.
The Manager and his staff were all incredibly friendly and helpful. We didn't book half-board, however we had our evening meal in the restaurant attached to the hotel every night except one as the food was superb and again the staff were excellent.
It was a disappointment due to the fact that it did not match photos - a roadside location with very little Tuscan countryside. Restaurant also disappointed, walled in and did not match the culinary offerings of the area
The location in the countryside, friendly hotel reception staff and excellent breakfast. Location of the room: we were expecting a room with a view not a blank wall. Unprofessional manner in which a complaint was dealt with by the restaurant manager. Unwelcoming senior restaurant staff.
Very good value, clean, comfortable.
restaraunt, setting, staff, great place overall - would go back definitely plug sockets for connecting electrical stuff not so good - too few and different sizes
Good location for visiting the nearby towns and countryside - for Lucca you can take a bus nearby the hotel ( 08:20 a.m ) - rooms at the back with balcony and very quiet - good restaurant
The location is excellent - right beside the Tower and restaurants. The entrance to the hotel is on the 4th floor and there is no lift.
Our stay was very plesureable one, perfect location for all Pisa tourist attractions and nice walk away from the central train station for all transfers. Also nice located away from the airport. THey was nothing we didn't like during our stay.
The help was great! Very friendly and helpful. The room was worn out; there were too many beds and though the room was large it was not comfortable.
The location. It is a B&B and no hotel. Beds were broken, which is dangerous because I need physiotherapy to fix my back because of the incident. Furthermore, the owner/staff is unreachable and unfriendly when you need them. So bad service, big mess with administration. Besides, the shower and toilet seat were broken. Annoying sound of boiler in the bathroom when sleeping.
very near pisa tower, good access to restaurants no lift, no double bed.. only 2 single beds joined together
Fantastic location just 50 m from the Leaning tower, wonderful owner who picked us up at the airport at no extra cost at midnight, excellent room and free internet access Breakfast could be included in the price
The room seemed newly renovated and the bathroom was nice. First impression of this place was not good, a lot of dirty old stairs welcomed us. Staff not so welcoming either. We got placed in the place "next door" which in fact was waaaay down the street. So you are no longer under the tower... The main place had coffee making facilities and a honor bar. This place nothing. The back door of this room did not lock, so it was not so safe and the area behind the door was filled with dirty laundry and trash. Over the main door to our room it was open space. So anyone could jump over, with help of a chair, not very safe huh? I do not recommend this place.
very near Leaning Tower...just a few steps away
No No Staff, No reception. Hotel is on fourth floor and without lift
It is in a perfect location 700 meters from the leaning tower.
Staff were very helpfull, room was large clean and had air con. n/a
Dingy, dull and at 40euro without breakfast was expensive. Could do with a updating. Nothing to recommend it aside from near a bus stop with direct service to the airport.
Renevations ongoing, internally looks really smart Very noisy, but part of being in middle of a city and having marble-esque staircases
Location; bus stop right at door; friendly staff at reception; first floor extremely loud, no door between hall way (bar) and guest rooms, thus difficult to sleep before last guests left bar
For an overnight stay, its location to the tower is excellent. carpet in room was dirty and old, needs to be replaced.
Half way between rail station and the tower, about 10 minute walk max from each. Easy to find, staff ok. Very basic old furniture, a 3 star hotel should have better decor inside. Bed comfortable and room size is ok, but the hotel is for sleeping only, no leasure or holiday purpose.
The Hotel was clean but on the second stay was charged £10 for parking, be warned Really could do with a good DIY person to fix all the ill fitting doors and window panes. (Noisey)
The staff were very helpful on how to get to places and gave us a wicked tip on where to eat dinner or have some drinks! We also had a lovely breakfast that they included in our bill. I would recommend this to anyone on a visit to Pisa it's central to all things. I loved it all! Except my friend who was snoring like a freight train :)
the price was so expensive
good location for visiting Lucca town centre
It was central to where we needed to be The room was basic though clean and the shower screen was falling off. There was no restaurant in the hotel and it is a good 10 min walk to the town.
Staff were Fantastic,realy helpful!! No
swimming pool, friendly staff
The kindness of the staff and the opportunity to rent bikes Hardly anything to mention, however the bed was very hard
Extremely nice staff, very helpful. he hotel is just a very short walk from the ancient city walls. Parking is free and the pool area is nice to chill out. No dry white wine available (in Italy!), we've been bitten by insects, probably while sitting by the pool, breakfast could be better (like everywhere in Italy)
Staff Services & accommodations
very close to old town, parking in front of hotel free and usually available, clean room...
Staff were extremely helpful and friendly. Possible to have a joke with them in our poor Italian! The rooms were attractive and the ambience was calming. A neighbour's dog which barked well into the night. This of course was not the hotel's fault. I just wonder whether other guests had a similar experience.
Staff were great and the location was excellent for the city and facilities. Parking was easy. WiFi was not available in rooms as stated.
very pleasant. has a nice terrace for breakfast and just reading and relaxing.
The staff was especially considerate and helpful. I absentmindedly left my jacket in the room when I departed and Miriam was so exceptionally kind as to forward it for me to my next hotel! Thank you so much Miriam!
The staff was extremely friendly, the city was easy to reach without car. Our room was very clean and for us it was a great advantage that there was a coputer available for booking our next hotel. We are recommanding the hotel for anyone who wants to visit Lucca !
The kind staff, short walk to Lucca city, the interior design. Nothing at all
Mirium, the hotel manager was fantastic. She was really helpful and even helped us make reservations for dinner and helped us book a hotel in Siena. The room we had was more like a small flat! It felt very private. It was beautifully decorated, very comfortable and the bathroom was amazing! The remote controlled air conditioning in the room was brilliant. The terrace where we have breakfast was also nice. It was only a ten minute walk from the railway station and the city wall which was also very handy.
design of rooms noise of the road near hotel
An excellent and very enjoyable stay. Owner was extremely helpful and friendly. Comfortable and very clean. hotel. Highly recommend it for overnight stay or a week + stay.
- Very nice and newly renovated. Comfotable and everything works! - Very nice breakfast and eating it outside was nice too. - Easy to get to and easy access to Lucca. - Friendly helpful staff. - It would be nice if there was always someone to check you in, or to answer questions. but it never turned out to be a problem. - Directions seemed confusing, but we had a map and knew where we wanted to end up. - Lucca and train station are both easy to get to, but are further than the Hotel says they are.
Clean, good shower,conveniently situated for station and city. Breakfast, although very nicely presented had to be organised the day before. This may not suit everyone and it was a bit on the expensive side.
The quality of the accommodation was excellent and the hospitallity of both Miriam and Jesus could not have been better. They were always available to offer advice on the area and provide any help they could. The continental breakfast served on the terrace ( or in your room, if required) was excellent any any extra teas requested at any time of day was not a problem. Although it did not spoil our 6 night stay, the noise from the traffic may cause a problem for some, especially if you have a room at the front of the property.
Very friendly and warm welcome, owner is extremely helpful in every way.
Room and bathroom were very modern and clean. Breakfast was excellent for English and local guests. Luca, the owner, was very friendly and helpful. One of the best and cheapest hotels/B&B's I've stayed in. I would definitely recommend this B&B and would stay here again!!
Owner friendly and charming. Excellent breakfast.
The manager, Luca, is very hospitable and extremely helpful. It is worth visiting for him alone. You really feel welcome.
The B&B is newly renovated with new tiled floors throughout, rooms are spacious and the lcoation is perfect for exploring Lucca They could improve the WiFi network.
The staff (particularly Luca) was extremely cordial and helpful and his English was very good. The location to the walled city of Lucca was very good and was pretty accessible to the autostrade. WiFi is not free, it was ¿3 per hour. Parking at the hotel was not free, it was ¿6 per day. Air conditioning had not been turned on yet in mid-May (but the room did cool down enough by bedtime and the street was quiet enough to leave the window open.)