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The bike rental and the very helpful staff!
There was a great breakfast that was included. Also a very large room, perfect for five people. It was a wooden futon structure bed and the wood panels kept falling out. It was a little uncomfortable.
Very nice place During all 4 days we had problems with the soure (very bad smell in the apartment). The staff tried to solve the problem but witjout succes. Therefor we got a small discount.
Nothing was too much trouble for the staff - a delightful place! n/a
Excellent staff, very friendly, very helpful, nothing was too much trouble. Hotel very clean throughout. As the road is used as a short cut, the rush hour traffic passes very close to the front of the hotel. Not a problem at any other time.
it was comfortable and had all facilities we required, it was really well restored and lovely and quiet for a weekend getaway. Lucca very close by which had a host of sightseeing and fabulous resteraunts
freindly staff and easy walking distance into centre
its not too far out of town, quite an old property in pleasant grounds. Friendly informal staff I had booked two rooms but the self-catering apartment we were given was in a fairly run down state, in stark comparison with the public rooms quality of furniture fittings poor, filthy carpet. Shower was barely worked. Got the impression ours was the "runt" of the property - hope so!
Design, location, peaceful and relaxing. Lucca beautiful. Breakfast not too good.
Location and facilities. Cleanliness - our room was very dusty (however it was very spacious and well fitted out).
Very nice and rich breakfast, while arriving late at night the room key and welcome letter was left...Very good location and free parking!!! Everything was excellent
We loved the walled town for walking on and found very nice shops bars and restaurant
Our room was well furnished and beautifully decorated. The villa had its own car park.
The position of the B&B is ideal for exploring Lucca on foot and is within walking distance of the Station. This B&B was great value for money. I would certainly go there again.
Nice clean hotel with good sized rooms, good facilities including free access to internet computer and friendly staff Nothing to dislike
The kindness of the staff, the location, really close to the city's walls, the excellent breakfast and the feelling that you really get to live Lucca's way of life, with its quiteness and peace.
location to town center
Very friendly, The manager/owner was most helpful. I feel we got very good value for money and I will recommend this B&B to family and friends.
Great location, superbly helpful staff who waited for us to arrive and gave restaurant recommendations and helpful advice, great breakfast, free parking, wifi and very clean rooms
Great location, good breakfast and the receptionist (Diana?) was very nice and helpful. No elevator.
The design of the hotel was a medieval age design and was so nice. The room was clean. The staff was not good at english but they were kind and helpful. The location is in the middle of the train station and Pisa tower. You can walk anywhere in Pisa. The bathroom was very small but it was clean.
Lovely comfortable large rooms with antique furniture. Great location - in the centre of everything and right on one of the busiest shopping streets. As the hotel is located on a main shopping street - the noise of an evening / night can keep you awake at night if you have a room which looks directly onto the street.
It was very clean and I found the staff multilingual, very friendly and helpful. The heating did not work, so they gave me another room, which was fine.
Very friendly and warm welcome, owner is extremely helpful in every way.
Owner friendly and charming. Excellent breakfast.
Room and bathroom were very modern and clean. Breakfast was excellent for English and local guests. Luca, the owner, was very friendly and helpful. One of the best and cheapest hotels/B&B's I've stayed in. I would definitely recommend this B&B and would stay here again!!
The manager, Luca, is very hospitable and extremely helpful. It is worth visiting for him alone. You really feel welcome.
The B&B is newly renovated with new tiled floors throughout, rooms are spacious and the lcoation is perfect for exploring Lucca They could improve the WiFi network.
The staff at this hotel were the most helpful I have ever experienced. They love their city of Lucca and want to share it with their guests. The breakfast was good. The room was comfortable, clean and quiet. The location was excellent- 5 minute walk to the gates and main street of Lucca. I would highly recommend this hotel.
We had a large comfortable room with a fridge. The B&B is in a safe area just outide the walls and a short stroll to the centre. There is an excellent, good value restaurant / pizzeria just around the corner and a supermarket nearby. The owners were very helpful. No complaints whatsoever.
Good location, outside the city walls but only 10 minutes walk away. Really comfortable and clean rooms. Very helpful owners.
friendly staff, distance to the city
Staff were extremely helpful.
The staff were friendly and helpful. The room was clean and it was tastefully decorated. Had a difficult time looking for the location of the hotel as we arrived late at night. We had no cell phone so we had a problem to contact the staff regarding the keys to get inside.
The location to the city center. Hotel is very clean. There is no charm to the facility. Towels are terrible and amenities are scarce. Location to the train station is not walking distance and there are few sidewalks between the train station and the hotel. Limited hours for check-in are very restrictive. No phone in room.
Good sized room comfortable room, great breakfast in a really nicely laid out room. One of the best and most helpful welcomes we have ever had in Italy. This is a hotel where they really do try (successfully) to make your stay comfortable! The location is a good 10 mins walk from the "start" of the city centre (not a problem if fit) and the rather poor sound proofing between rooms - neither of which may bother most people.
The room was large (the bathroom also) and clean. The breakfast was simple, but all right. The owner was professional and very helpful.
The proprietors, Daniele and Gabriele, are professional, generous, and eager to do anything and everything to make a guest feel comfortable and at home. From providing routing and dining advice, to making me feel comfortable operating the professional espresso machine in the breakfast room, the "you're in good hands" expression would apply. The room was totally comfortable and livable, the bathroom clean - and there was free parking, which for Lucca is a real boon. The location is convenient to the city, if just outside the south wall -- this worked well for us. The immediate neighborhood of the B&B was not luxurious but it was quite safe and easy to negotiate.
This B&B has really nice design (interior design and furniture), and the owners are really nice, helpful and friendly. Federico gave me a lift to go and pick up the rental car. The breakfast was great. The location is outside Pisa, but fine with a car. The room was luxurious and had nice touches like chocolates, chilled water, and bath robes. We made a silly mistake with the PIN number for the door. This was totally our fault, and it was after midnight, but when I tried calling the different telephone numbers there was no answer, and it took a lot of time, knocking and ringing, before we woke someone up to help us. We really wondered what we could do as we were locked out. So it might be difficult to contact somebody if you had a problem. As I said it was our fault entirely, but it's the kind of problem you would have at a B&B and not at a hotel. Perhaps they should display a phone number at the gate and by the door, in case of problems. With regard to the room, there was no window you could open (it was locked) - I like to be able to get some fresh air if I want!
We loved the space of the apartment suite for our family, and the sleek modern design with attention to comfort aswell. We struggled to find it in the dark without sat-nav
I liked the welcoming atmosphere, the design of the hotel, the home made cake and coffee for breakfast. The host of the hotel was very helpful and kind every time - there was no request he could not solve!
The hotel is very new and nicely designed. Very clean and nice room, comfortable bed. Extremely helpful and friendly staff, very welcoming and just the sweet people.
Great B&B/Hotel. Good location between Pisa center and Livorno (Ferry to Corsica).
Our hosts were incredibly friendly and helpful and the room was so charming, clean and comfortable. Wonderful location, our host made us a fantastic dinner reservation - all-around an AWESOME experience!! Having an air-conditioned main room and/or kitchen area would be the one improvement.