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Excellent location, spacious historic, well furnished, elegant setting with limited but more than adequate and very helpful assistance- nearby small hotel for any needed assistance when Relais not staffed. Good for independent travelers who are self-sufficient. Was perfect for us- might be problematic for someone traveling to Italy for the first time- really a b&b so that directions re checking in and out must be followed-
a pleasant Ralais, interesting old Palais with historic connections, the rooms were furnished in 18th cent style. Comfortable and attractive, pleasant breakfast in beautiful large room. Staff were very friendly and approacheable We did not know that there would really not be anyone to let us in if we arrived between 13:00 and 15:00 when the hotel was closed. It would be helpful to make this much clearer. The location was superb inside the wall of the city
Very nice old pallazo, nice lady at reception, beautiful rooms, well located, room butterfly is fantastic some noise coming from restaurant in the same block (kitchen)
Comfortable room Plastic cups for breakfast juice. Artificial flowers on the table
Hotel was in a good location. Our room was very small and very poorly lit.
The room was very spacious and nicely furnished, high ceiling, large bathroom. The location was excellent for walking to sights. Another lamp would be nice as it was somewhat dark. It was a bit cold at night but we used the blankets provided.
Convenient location close to places of interest. Spacious rooms, nicely furnished with patio access and nice Italian ambience Difficult stairs to access hotel foyer. Lack of help with luggage. Major noisy and dusty construction at building entrance. Taxi driver could not find hotel even with navigation device. Sign for hotel too small and brely readable from short distance. Owner not very friendly. Refused us use of toilet facilities after we had checked out.
We stayed many places in Italy, but San Lorenzo really stood out. Beautiful, super clean, excellent breakfast. The woman who owns the 500 year old converted palace is pure class! And Relais San Lorenzo reflects all her good taste.
Centrally located in Lucca. A building full of character and interesting features. Our particular room on a lower floor was quite noisy from staff working the kitchen above and guests passing through the entrance starwell. But all other areas seemed to be very quiet an peaceful.
Easy reach of the city, lovely and modern
It was close to the beach. No hot water. TV didn't work. The dresser drawer was broke and laying on the floor when we first walked in the room.
A little expensive but great quality in return!
Air conditioners were working good. Dirty and smelly room, no hot water, broken shower, broken fridge, plastic glasses for expensive coctails in restaurant …
Great location, right on the beach
Location It needs reconstruction and meals were poor
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Enough space to accommodate six of us and convenient for purpose (to visit Lucca and Pisa on the way to Sardinia). Swimming Pool. Clean. No microwave and insufficient plates / cutlery to self-cater. No air con in living room (which is where two of the children had to sleep and it was too hot).
we found the hotel to be near to the city centre and also found it to be in a quiet location, but this would not suit everyone as a car is preferable.
Very helpful staff. Quiet location. Rooms in self-catering apartments are large and comfortable and the pool is clean. Supermarkets and pizza take away close to hotel. Self-catering apartments a bit short of equipment, i.e. oven, microwave and kettle. Would not stop me going back. Staff arranged airport transfer for 60 euros, worth paying. Enjoyed our time there.
Nice quiet family hotel, with pool which was essential for kids. Staff friendly and helpful did their best to please. Shops ans bus stop to town very close For self catering apartment very basic, no microwave, hair dryer, or iron (but in fairness was supplied when asked for)The surrounding area not very pleasing on the eye, although a nice view of the mountains.
Be mindful this is an apartment and not a hotel. The staff was friendly and the apartment was clean. I would stay here again if given the chance. The stove for my apartment did not work, but the hotel staff permitted me to use the hotel next to my apartment. The beds were lumpy and need replacement.
we had a great time at this apartment, it was extremely spacious and comfortable, far more so than I expected.
Do not think this place deserves to be called a ***
This is the way to view Italy. The atmosherics, the owners and the staff made this one of the best nights we had spent in the region (even in a thunderstorm). If you get the chance make sure you try dinner and spend longer than an overnight stop! Nothing!
Convenience to several sites
Being able to sit outside and enjoy the fresh air and the fresh home cooked meals.
wine,dinner,staff (not manager) Busses did not run on a schedule
The receptionist Paola was excellent, nothing was too much trouble and she was so friendly and helpful. The setting of the hotel was lovely. The English lady in the mornings could have been more friendly and helpful. Very poor breakfast.