Excellent location and very welcoming and friendly; good breakfast.
Great setting, professional and friendly
Friendly staff. great location. Hotel generally quite "tired"
Something close to perfection, not a thing out of place, clean fantastic decor and fantastic owners Not one thing I can say was wrong or out of place, I would return anytime.
Very helpful & friendly staff
Service , Location No evening meals
The location was amazing - just a short walk across the garden and you are on the sea front. The hotel/guest house is fascinating, a real sense of times gone by, the view from both our room and the breakfast room were amazing - it's worth paying that bit extra for a sea view. It was a challenge finding eating establishments close by as the hotel does not do evening meals, but the staff provided a map and a list of places to try.
Lovely big room in a hotel in a beautiful location. Owners were so helpful and friendly. Breakfast arrangements were super...didnt feel rushed at all.
The Hotel was in a beautiful location, very clean and well maintained. The proprietors were very helpful and friendly. The food was excellent. We will be back to this Hotel again. No complaints.
The hosts were very friendly and nothing was too much for them. The view from our room even our bed was beautiful, our dog was very welcome which was great for us.It was very clean. Would have preferred proper shower and lino on bathroom floor.Also the bar to have been open a little later.
Very disappointed with staff not very friendly and had requested on booking ( a room with sea view plus husband has dairy allergy which I had put on booking form but they couldnt cater for that told at breakfast by waitress that there was nothing they could offer thus we couldn't dine in hotel and had to go outside the hotel to dine.)
excellent room with great sea view we were on fourth floor and lift was out of action
The hotel was very nice, had a bit of a wait for a table in the restraunt, which was busy, but they had a private function going on, so maybe should have had extra staff otherwise we had a very pleasant stay and would definately go again. no
the location and setting of the hotel was lovely also the staff especially john on the bar where fantastic
Wonderful location, sumptuous in terms of comfort and of course spotless spa and warm friendly staff N/A
The leisure centre and the food we had no soap in our bathroom or drinking water. we stay at the Ardoe house regulary and is cheeper and more extras water etc
Comfortable room and spacious. Great location. Very good food in Conservatory restaurant. Room was very cold on arrival - radiator was off. Took 24hrs for room to warm up properly. Would have expected the heating to have been put on in advance in November.
comfort and location
location .and warmth and friendliness of the staff. was a short pleasant walk to the town nothing
The friendly atmosphere, the very nice and clean rooms, the lovely food, the excellent service There was nothing at all that we didn't like
Recently decorated room and bathroom - very comfortable Sunday breakfast re-arranged for 7-8am! No explanation as to why early and very poor breakfast.
Easy to find, very pleasant stay None
The staff were really helpful, great location in the centre of Elgin, fantastic showers and very comfortable beds
We found this hotel very comfortable, the staff were friendly, and the breakfast was very good, we would not hesitate to use Southbank Hotel again
breakfast times were to early had to wait for meal.room was not cleaned very well and one day not at all
Clean, comfort,welcome,nice all round Tv needs to be tuned in, all one want's to do is turn it on not ask for some one to do it for you. then soon has you change the channel over you lose the the lot and end up with a gray screen. please fix this and I am happy
Although we drove there, I thought the location very convenient for Railway station and town centre facilities.
Off road parking and pleasent host and good breakfast. Biker friendly too None
The staff at the guest house was very accommodating and the breakfast, which was included in the tariff was excellent. We were able to park there but it was also very close to the train station if public transport needed. The streets around the hotel were extremely narrow and difficult to navigate but this is not the fault of the guest house (obviously).
The food was excellent and room very spacious. The staff were very friendly and helpful. The parking was quite limited for te number of guests staying at the hotel.
friendly staff It needs a lot of maintenance eg. the light over the basin did not work, the switch pull on the extractor fan in the bathroom was broken off and unreachable (don't know if it worked), TV was too big a challenge; couldn't get any BBC channels at all.
The location is supurb The rooms are old and in need of repair. Only 1 light bulb worked and had no hot water for the three day stay. Was told an engineer was fixing it!
Courteous, friendly staff. Comfortable bed. Reasonable price. Lighting in room is too dim to do any work at desk. (Had the same problem on my previous visit.) Lack of radio or clock in room.
Staff friendly and helpful. Food plain but good. Location good for what we required and will go back again.
Have stayed here a number of times visiting family in the area due to it's good value and convenient location, but it did need a lot of improvements as far as decor and repairs were concerned. Is now under new ownership and the bar and dining areas have new carpets and furnishings and the whole place is gradually being "freshened up", huge improvements. Pleasant and polite management and staff. Good breakfasts. Still a lot to do but it is heading in the right direction. Just hope the proposed defence cuts to local RAF bases don't have too much of an effect on the future of the hotel as most local businesses have a strong reliance on the trade they bring to the area.
it was good value for money, however we had no view whatso ever from our window and wondered whether this is why the room was so cheap the main point we was disappointed with was there was a lot of dust on the floor around the chairs bed and carpet looked like had been cleaned in years and there was mould on the walls
The food was excellent and of a very high standard. The room was clean and tidy but a bit on the small side
Price and facilities are compatable. Breakfasts were good. Cobwebs in bedroom and bathroom. Shower was also dated. However, the evening meal that we had on Sunday night with 2 guests left a lot to be desired. Potatoes and vegetables were half cooked and cold when served. Good food ruined. I informed the receptionist on Monday morning when leaving.
Very friendly helpful staff. They went out of their way to assist wherever they could. Service for evening meal on 14/02/08 very slow. Perhaps understandable because it was Valentine's Day. Also disposable duvets not very comfortable.
Reservation was for 2 nights. Hotel records said one night.They then checked us into an occupied room. One hour to sort. On checkout, the room rate was wrong.
The hotel was very comfortable and the staff very accomodating. food in the restaurant was of good quality, with a good choice and very fresh.
The food was nice in the bar and the refit of the public areas is nice. The rooms and corridors for guests are in dire need of a facelift. Hall and room carpets are filthy. Paintwork chipped. Poor lighting and insufficient lighting in my room. My room was damp and had damp stains at the window and in the bathroom. There was insufficient ventilation to remove the steam when showering. Low signal for television - many freeview channels missing. Scratchy toilet paper. Only a single mortice lock on my door, no yale or multi-bolt system.
Only the fact that the hotel was near to our friends, who we were visiting. We would normally stay at a local B&B, and will do so again! The greeting was not good, the information on the pool was not helpful, the use of the pool was unclear. We asked for an iron and it took almost an hour to appear. The room felt like a broom cupboard, especially the shower room. The breakfast on the Sunday was a farce! Like Fawlty Towers. There was no milk, juice, dishes, cooked food, cutlery - all of these had to be asked for.
Easy to find and plenty of car parking. Evening meal was fine and good quality but breakfast a bit poor. Single rooms are just a bit on the small side.
Use of leisure facilities included in the reasonable price Young receptionist on arrival was very off-hand and unwelcoming - created a poor first impression. By contrast, an older lady who served us when we left was very friendly and pleasant. This suggested to us that staff training was an issue.
good breakfast staff and public areas strong smell of damp in room carpet had bleach marks shower curtain stained kettle didn't work grout stained black walls paper thin decor and furniture hadn't been updated for at least 20 years
Lots of parking, good breakfast, good tv programs, friendly staff. No hot water on my second morning and wi fi is not as widely available in some areas as stated. Bar prices quite expensive.
Walls were very thin, could hear everybody walking along the corrridor and was woken up by the occupant of the next room flushing the toilet
A maintenance fault was reported to reception and we were told it would be repaired, but it wasnt.
The food and the location I did expect the four poster bed, which clearly said on late booking .com this is the 3rd time late booking hads messed.
The room, that ambience and the staff. nothing
Food was exceptional Could not get good wifi signal in room but fine in communal area
wine selection was very good. staff were not very welcoming and some staff were not very helpful.
the welcoming fire in the hallway
We were stranded at Perth due to road closure. We were welcomed by the staff and found them to be friendly and helpful. There was little attempt to make the car park safe and clear of snow and ice. However the weather was very unusual and shovels and salt were available for use by residents.
location service decent room
Good location, friendly staff. The evening meal was disappointing and areas of Hotel were rather grubby. The price of £3.95 for a bottle of water was OTT.
it was a business trip.so not a lot of time to do anything except go for a nice walk it was very empty no one at the bar or restaurant so was happy to eat in my room
Friendlyness of staff No working internet, despite being included in the price. No spa facilities.
Happy to print out my boarding pass
peace and quiet
We thoroughly enjoyed our stay at this hotel. The rooms were excellent, very comfortable and superb value at £50 per single room. The dinner menu was varied and good value and the staff were efficient and friendly. I cannot rate this hotel highly enough. No
The room was spacious with a lovely view over to the firth. The public areas were also grand.
Warm, comfortable & good service Nothing
The owner made himself known to us and was very agreeable - and ensured the smooth running of the hotel by his presence in the hotel. No
Staff very friendly. No hair dryer in room.
The smell of damp in the reception and bar. being overcharged in the bar.
the staff was good we had my grandaughter who is 10 and they had a good children menu we ask fo a early breakfast as she was swimming at a gala at forress at 8.30 and that was no promblen at all.
Quietness of the Village and the area surrounding the Hotel. Its proximity to many places of interest and beaches etc.. The Juke Box in the Bar and Dining Area. Very intrusive and out of keeping with everything else about the Hotel. it also annoyed other Diners.
the owners and staff were very nice and helpful
Friendly & Helpful Staff
Leaving on the following morning The bed was next to the corridor and when anyone walked down it the bed vibrated and the noise was unbarable. The pillows were filled with cotton wool balls hard! As though they had been washed and lost their shape badly.The food was hot but average condition.
Everything about the hotel was excellent. Location was excellent for using public transport, with buses passing the door hourly to either Inverness or Aberdeen and locations on route. Food most enjoyable and all in all a very people frendly place to say. nothing that we didn't like about our stay
Clean, comfortable,very good service. Stayed here a few times on business and enjoy as always made welcome. Less impersonal than the other places that I have stayed in the area.
Cleanliness and friendliness of the staff All perfect
There was a large selection of Real Ales. The broadband connection didn't work.
Excellent customer service, food outstanding, gorgeous room, would stay again definately.
the food was very good,and location was handy just a few hundred yards from town centre. the room view was lovely,until you look down below the window to a skip full of rubbish and bins.therefore unable to keep window open due to fly's coming into the room.
Very nice room in a central location in Nairn. Great views of the Firth
excellent breakfast and eveningmeal dodgy shower
The people Nothing it was exactly as described in the website even down to pointing out which rooms can be affected by noise.
Friendly easy going atmosphere, excellent real ale bar, good restaurant
Nice small family run hotel with a great location. Bar can be a bit lively with a fight breaking out with some locals. Room was a bit small, no car park however ok in off-season as you can park on street. Summer would be another matter.
Very friendly staff, lovely location, great bar and tasty food. Room was a decent size. Very pleasant stay. A few minor things were missing, like shower gel, that I would expect from a 3-star hotel.
Food was reliably superb. Staff extremely helpful and attentive . Grounds were beautiful. Rooms s comfortable mix of contemporary and vintage. Hotel manager went out of his way to make your stay wonderful. Nothing, this was the highlight of our two week trip in terms of hotels.
Very friendly welcome Breakfast was outstanding quality with locally sourced foods. The en suite let this visit down very small and the shower was a trickle of water which you had to move around to try and get covered.
Convenience, clean, comfortable, value Nothing
Excellent location, value and facilities. The only thing I would have liked that we didn't have was a sitting room to share with our friends.
Beautiful and well equipped accommodation. Nothing
Good quality for money as most scottish guest houses. Beats the crap out of most hotels for the same amount of money! No, very good value for reasonable money.
A friendly welcome and an exceptionally good breakfast Not really!
Friendly staff; comfortable room.
It's an easy walking distance to town and great access to the Whisky Trail The bed a little lumpy
Very comfortable bed.
Excellent location, just off the main shopping street, with it's own parking. Furniture rather old-fashioned but then it suits the house. Good breakfast.
We very much enjoyed our stay. staff were very attentive. breakfast was excellent and very well stocked and presented.
The owners/staff are very welcoming and considarate.
Friendly and helpful owner
Very welcoming and genial hosts, food and accommodation excellent; homely and friendly atmosphere.
Without doubt this is one of the best hotels we have ever stayed in. The food is out of this world, the attention to detail by the owners of the hotel is astonishing, if it wasn't so far away we would visit on a regular basis.
room was clean and en suite was very clean too. Would have preferred a bit more peace at breakfast.
Very good meals,they tried hard to please.
Too many stairs-this needs to be made clear in advert as there was no lifts for anyone with a walking problem
A very enjoyable weekend
Ideal location for purpose of visit No telephone in the room
Sorry we were trying to fill in last questionaire and it got lost. Service was brilliant, value for money good. Staff approachg to cutomers was very good, especially duriong breakfast period. I will give 10 out of 10 on all except you failed on second night when I returned from a gruelling experience as witness at court and you had not replenished coffee and tea making facilities. I was gutted! and too tired to sort it out.A smaal point,n when one comes home afyter buisiness, one does not want to come home to an empty cupboard. I am not having a serious winge, as I have stated service is generally good, but this I found disappointing. In short, bloody gutted! As I have stated 10 out of 10 in all but one. Please remedy this. No coffee, tea or milk on second day. Gutted!!"
It was clean and convenient; staff were pleasant and friendly. Had to walk to building next door to restaurant past smokers.
The hotel was warm, comfortable, the staff were excellent in giving us help, It was exactly what we needed for a short stay. Can honestly say we were pleased with everything
It was a short-notice arrangement due to the adverse snow conditions. Hotel nearly full!
it was comfort there isnt a facilty to help with heating baby bottles (i'e a microwave)
We arrived before 2pm check-in but staff had the room ready and we were able to get in early which was a big help as we still had a few things to do prior to attending a wedding.
Good sized room, clean, good service, comfy beds,food excellent. None
_Bed _Shower _windows _old tv
Pleasant staff, clean Thin walls