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Staff were friendly but lacked expertise and experience, okay for 1 or 2 night stop over but not really family friendly, not a lot to do at the hotel, had too get out and about to find fun and adventure for the children. We stayed a week and spent most of our time away from the hotel, probably wouldn't stay there again.
The service and food in the restaurant were both excellent. The vegetarian options for the cooked breakfast were very poor (basically the full English but without the sausage, bacon etc.)
convenient location for our needs. very enjoyable breakfast.lovely setting.Shame we could not stay longer none
Friendly staff good food Very public areas
staff very helpful when deficiencies pointed out. Cold shower due to limited capacity of boiler during upgrade,
it was pretty good value for money if you need to be in the Fleet area
There was a desert spoon holding the shower head together in room 10
I have criticised the Lysmoyne previously. On this occasion they were excellent in the way they looked after my mother during this stay, No
It had a pleasant outlook onto a lawn area. It was easily accessible on the ground floor yet sufficiently secluded to be reasonably quiet. On arrival the room was oppressively hot and it proved difficult to moderate this except by the expedient of turning the radiator off altogether. There was a persistent ticking sound, possibly associated with the heating system, that was disturbing. Provision of net curtains for daytime privacy would have been appreciated.
Nice quiet room, all the normal facilities. Good breakfast Cleaners were quite noisy in the morning, and knocked on door to see if they could clean the room instead of waiting until we had checked out.
Swimming pool, sauna, HB inclusive, room facilities. No free internet access
The bar felt welcoming, more personal than usual hotel bars.
We booked room only at a very reasonable price - only marginally more than a Travelodge. Hotel was very good for the money. The facilities were very good and staff helpful. We did not take breakfast as this was rather expensive at £25 for two people. Wifi was not free.
The Hotel and grounds were beautifully kept and the staff very polite and helpful. We really enjoyed the leisure centre and swimming pool. We had no hot water in our room due to a boiler fault but the staff made sure we could shower elsewhere it was inconvenient though. I was also dissappointed that for a four star hotel there were no table cloths on the dining tables for dinner it made it feel more like a pub.
Reasonable cost and good service
Front of House Staff are professional and friendly. The bathroom was not to my standard. There was a used shower gel container remaining on the shower fitment indicating that the shower and bath are not regularly included in the routine cleaning. This is poor practise and I consider unacceptable. I was disappointed that this was the case.
We only stayed for one night as we were going to a local wedding. Good transport to location provided by minicabs to church and home that evening. I did not like the fact that the curtains did not keep out the light in the morning as they were not wide enough. Other friends mentioned this also.
the staff were very helpfull and as i was late for dinner they fitted me in and with no complaint thank them very much
Not what we expected. Barcelo name suggests an upmaket place but it was just average, breakfast was good though. Cramped room, black mould in the tiling in bathroom.
Connection to pub with good food. Good value for money. Only complaint would be the pillows that werent the most comfortable.
The room was extremely comfortable and the evening in the bar and dining was a pleasurable experience
The room was lovely and the staff were very friendly and helpful. The Pub next door was nice and the meals were good. A very nice place to stay.
Clean and comfortable room with friendly staff
clean and good food no
Excellent condition facility well maintained and spotless stayed there on several occations an would not hesitate to recomend it to a friend jump in price from previous stay £25.00
Staff were helpful and attentive Rooms were clean and comfortable Hotel address suggests Farnham but it is a bit outside Farnham, not easy to find and on a main road so location was not great if you wanted something in Farnham itself
The staff were very friendly and were on hand to help as I was fully laden with baggage. There is no room service as the lodge is separate to the restaurant. This isn't a huge issue, but I arrived late and would have liked to eat and relax in my room.
Peace and quiet Friendly service Large spacious room - well equiped
The rooms were very clean on comfortable, the bar was lovely and relaxing Shame that the evening meal wasn't the best and expensive
Liked my stay
The hotel is extremely stylish and plush. We stayed in a standard room, but it was plenty big enough and beautifully furnished. The restaurant food was excellent, and the staff were obliging when we asked for a dish that did not appear on that day's menu. I think the bathroom lighting could have been a bit better.
Excellent Hotel Brasserie service was a bit lacking as we had to ask 3 times for our wine and it arrive after our starter.
Nothing was too much trouble an enjoyable stay. Its expensive
Just everything. Staff are extrememly friendly with everything you need at the hotel.
The Aviator hotel is inspiring! Their attention to detail is a breath of fresh air. The cudstomer service is proffesional and personal!
Excellent. Fantastic design, in particular the lobby area which is stunning. No swimming pool or Sp
Room excellent very comfortable, generally all necessary facilities were available ie access to the internet was very uesful, the staff were helpful and friendly nothing too was much trouble. I thought that the breakfast charge was excessive and not necessary taking into concideration the cost of the room.
Excellent hotel, a hidden gem...
The foyer and sky bar is lovely Reception staff were not friendly and considering the hotel didn't seem busy I was disappointed that I was given a small first floor room with a road view. Puzzled as to why the entrance is so far from the car park when there is another entrance much closer that is closed. I live locally to this hotel and frequent the sky bar often which I will continue to do and I definitely recommend a visit.. .. to the bar only!
I liked the convenience of the location, near the shops, staff were very friendly, i was able to get food and drink whenever, the rooms were nice and clean ans comfortable nothing comes to mind
Nice clean western style hotel. Free internet. Very comfortable beds. Isolated location with respect to shopping and restaurants/pubs.
the staff were very friendly and welcoming. the room was very warm and comfortable with stylish decour. Food was very good and alot of choice. more channels on tv
quitenesss, cleanliness,fitness gym, 1-rooms had no heaters while tempreature was -4c, 2- hotel dosen't have shuttle to train station or flight safety school , 3-no fruits or cokies upon reception. 4- no toilets amienity what so ever
Nice modern hotel with great facilities. Liked the busy bar & having Starbucks in the lobby. Only shower in the room -no bath.
Good layout of hotel. Booking by net did not reach hotel,we were found diferent accomodation for part of our stay
Booked this hotel last minute and got an excellent deal, the room was fantastic, the staff were more than helpful, and there was an all you can eat english breakfast buffet! Wifi in the bedroom with an IPod dock so I could play my music in the room, iron and ironing board, everything I wanted was catered for. Would definitely stay here again if I'm in the area again! Nothing
First class hotel. There are no bad points what so ever.
Nice clean friendly modern enviorment My husband and I both suffered with hardly any sleep during our stay due to the fact that the bed was just so hard and uncomfortable
The staff were very friendly and helpful, the room was clean and tidy Nothing
The location was just what we needed to visit family, it was comfortable and clean Restaurant staff were very lax at keeping the buffet topped up and the Sunday carvery was the same, no vegetables for the carvery but plenty for the normal menu. Very poor.
Staff were able to provide a room despite having no record of my booking on their computer. Have to walk outside in the cold around the building to the front from the accommodation for breakfast past the scruffy back doors to the kitchen.
the helpfull staff,the room being clean always looks nice. But best was peace & quiet Cannot think of anything
Location. No better, and in some respects less good, than a Travelodge at more money. Characterless room, small bathroom with a horrible shower curtain - the type that tends to gravitate towards you when showering. Breakfast was a bit hit and miss, made worse because I did not receive my early morning call making me 40 mins behind schedule.
The accommodation was superb and the staff very friendly and helpful
It was a lovely hotel, breakfast was good and fresh, restuarant was lovely
Location for where we needed to be The food was very poor standard and we felt the room and hotel needed some upgrading
We had a lovely stay at the Ely Hotel. The staff were very nice.The room was very clean with lots of coffee, tea etc.Breakfast was very nice. There was a lot of choice on offer.We will stay at the Ely Hotel again. The restaurant is very good. Bed a bit lumpy.
comfortable room, good food in the bar, convenient stop over for our trip up the motorway from Somerset
Room comfortable; clean; quiet; good facilities; Shower worked well; Good cooked breakfast Room gloomy, lighting poor; Bathroom floor tiles cracked and bathroom window would not open for ventilation; Toast and cooked breakfast all on one plate, no butter or margarine for the toast, Only one small cup of coffee served with breakfast
the price - too expensive for the quality...little rooms , no clim, TV remote control not working, no minibar, poor breakfast
Breakfast the room, booked for a family of four and there were only three beds
A bit dowdy, needs a revamp of furnishings
The evening meal menu was exactly the same each evening an occasional change would of been welcome.
I had a good feeling from the minute I entered the hotel. The staff were all polite and attentive and without attitude. The restaurant had a cosy ambience and the waiter was polite and attentive without being intrusive. The room was clean and comfortable. A minor point really, I found that turning on the taps for a shower awkward due to an immovable screen.
Convient location with helpful staff
the hotel staff and facilites were excellent
The Staff were very helpful and pleasant. The room was clean and tidy and more than adequate for an overnight stay. Plenty of coffee sachets in room but only 1 milk.
Friendly reception, good location. very warm inside the rooms
Spa was lovely & the staff very helpful I have stayed before and had this same problem. The breakfast staff both times were unhelpful & quite surly, we had to wait about 20-30mins to order our coffee & breakfast & that was only after i kept asking the staff. There was a few if us & we seemed to be ignored. The last time we stayed the same thing happened & it spoilt the weekend as it is the last memory before you check out
Only stayed one night and arrived late so didn't get to experience all the hotel had to offer. It is set in a nice location with nice grounds and nice traditional style building, the room was clean and had all standard facilities and had everything I needed. I didn't actually get a chance to use it, but the spa facilties and treatments looked good. Was slightly disappointed with the service at breakfast. Food was fine but the service was a bit slow as I had to ask several times for my coffee and only received it towards the end of the breakfast. This was not a major issue and may have just been due to it being a busy time
Breakfast was nice and plentiful Gym is more than ample Staff were helpful when i asked for local knowledge Location was picturesque and convenient Had to go from room to Bar during room service as i was not able to put the cost on the room and my details had not been taken nor requested on check in. Radiator noise kept me awake even when i switched off the heating, the flowing water through the system was a continual irritant.
The staff were very freindly with us and our daughter. Food was excellent
The quietness and privacy. The building and location were also great.
This hotel was excellent in every way; it always is. None
almost everything bar staff slow in seving
Prompt room service and breakfast allowing for an early departure. Professional but friendly staff. Immaculate room. No
Room was excellent, staff were friendly.
Pleasant garden and chairs. Convenient location. Confusion regarding our room no.when checking in. A long wait to be seated for breakfast. No self service breakfast first 2 days and very small portions of scrambled eggs and toast. One butter for a table of 4 people!!
We had booked this hotel as a surprise weekend for a friends birthday. The accommodation & facilities were lovely and the staff all very polite and helpful. We chose the hotel for its proximity to Ascot, for our day at the races and the staff arranged to keep our picnic lunch in cold store until we needed it the following day.We had a very enjoyable stay.
Quality of rooms and gardens Very slow dinner service
The thing I liked best was the Molton Brown stuff, the robes etc in the bathroom. I get annoyed when I pay this sort of money for a hotel room and its clearly been penny pinched. Stupid little cups to make tea in in the morning. Mugs are what real men need. Irons and ironing boards should be available in all rooms as standard - most business travellers will need to iron a shirt and its a pain to have to call housekeeping.
Very clean, beautiful buildings and gardens The staff (mostly east-european) was very unfriendly. Coffee was cold when I got breakfast served. They charged me in Euros instead of Pounds on my visa without asking meaning that I pay more to the hotel, that's ripping off.
Excellent. Beautiful surroundings- the gardens were lovely. Food was very good and service excellent. I left my bracelet in my room and the hotel sent it on immediately. I definitely recommend this hotel and we shall be returning. Earlier check in would be better- 3.30pm is a little bit late in the day to really get to enjoy all the facilities if you are staying one night.
Not bad, thought I would be getting a better room for the money paid. Very average. Double bed was fare too small. Mattress fare too soft, room far too small. Not enough hanging space in wardrobes. Lacked not having a mini bar, and fridge.TV Not adequate.Bed far too soft, too hot at night.
Beautiful grounds and nice food. Tennis and swimming facilities are good if not very new.
Cosy, well presented, comfortable bed, and lovely bathroom. Nothing
it was my anniversary and they made it special the dinner was not good and the breakfast was cold
The breakast room has views of the pond.That was very special. For the price the faciities were poor
Views from dining room. Quiet, peaceful location. Disappointed with quality of cooked breakfast.
Smell of smoke in non smoking room, room above unloading point for service vehicles, barrels delivered at 0730. Food poor in presentation and choice, same limited menu each night
the location and the peacefullness of the place we never had hot water which was so dissappointing
Location, The choice to upgrade to a quiet room The decor too modern and lacking in charm,small swimming pool
rooom very comfortable, and the food very good. Forgot to bring swimming costume, would have liked to use the pool, looked lovely.
staff help for routes to cain manor wedding and early book-in help
The beds and the waitress was very helpful I have complained already: the cold showers, the meals, the lack of english speaking staff
Going for walks around the lakes. The quality of the food for dinner was excellent, but spoiled by having to eat alone in a side room behind reception. That we were unaware till arrival that the hotel had large weddings for both of the evenings we had booked.
took at least 15mins for anyone to arrive to register us in. in my sons bathroom was a used tampon. not impressed. breakfast was ok and staff were very friendly.
Price, breakfast Bathroom is a little shabby
Brillliant hotel/Inn at the price! Very cosy restaurant/pub.
Wash basin covered in previous guests BEARD!!,beds to high and uncomfortable,waiting staff not organised,breakfast not adaquetely cooked,WOULD not recomend or stay AGAIN,very disapointing,definetely not value for money!!!.
The only thing that was better than most other hotels was the choice of biscuits in the bedroom. Beds were narrow and the bedroom and bathroom were small. The walls were not soundproofed so that it was possible to hear everything that was going on in the next room. The location of the hotel was also noisy, which made sleeping difficult. The restaurant experience did not compensate for the poor room.
Reception did not answer the phone in the evening due to staff shortage. The general mananager was needing to double-up as a barman.
Thr bathroom was pretty nice...
Breakfast and large room
Everything,lovely room,good facilities,excellent staff
Very helpful staff, Rooms are small for the cost.
Close proximity to the town centre It was on a noisy road
Perfect for a couples getaway
I enjoyed the service and friendliness of the staff nice and clean room and a good bed and shower!!
nice rooms,nice breakfast,
Very personal and friendly staff, this small hotel with selected number of rooms makes you feel very welcome. The fact that there were proper duvets and that each room is decorated differently each having it's own style. And I loved the service that they bring your cuppa tea free of charge to your room. if anything, then the noise from the traffic but nothing that would stop me from booking again,
Lovely people, anxious to please. Pleasant room. Not enough experience of hotel trade and hadn't ensured that everything was in place following their takeover of the business.
Clean, good quality, food good, friendly No bath, just power shower
Personal attention n/a
The welcome, the ambiance and the breakfast.
Peace and quiet. Particularly noisy early am
Beautiful grounds and surroundings, excellent breakfast and coffee the coffee provided in the rooms ! we had to go out for one elsewhere! No facilities for meal or a bar drink.
Beautiful Grounds. Good food. Nice atmosphere None
Rooms were quiet, no interuptions from other guests
it was morden and affordable breakfast had no napkins and was not offered tea or coffee had to ask for it
Good location and value More fitness facilities, a gym would have been nice
Location handy for my needs. Very quiet - I was in the outlying Grange building. Couldn't get the internet working even with staff help. And from the Grange it's a long way in the rain to the main building where the food is!
The late room check out on weekend was great. We had breakfast at 11:00am and finally left the hotel around 3pm. The room service meal we had on Friday evening was dreadful. It took 45 minutes to get the food and when we got it, it was cold and my sandwich was soggy. It had obviously been left standing around for ages. The food was also wet from where the drinks had been spilt when being carried to our room.
The location and the hotel gardens
The main hotel looked fabulous however we stayed in the lodge which wasn't particularly great. The room was basic which was fine however not particularly clean which was quite disappointing
The staff were excellent,both polite and efficient. The pre booked room was located immediately and the access given with minimum of waiting time. Having seen adverts fr a room at £29 it was a shame that my single room was over £60 possibly due to lack of detail on the booking web site.
The hotel receptionist on checking out was so cheerful and kind helping us with directions to where we were meeting up with friends.; She could not have been more cheerful.
Staff very helpful hotel and room clean
Very warm welcome. Service excellent.
Clean room even extra pillows provided. all staff pleasant and helpful. breakfast excellent.
Cleanliness, friendly and helpful staff We were in a quad room and the fourth bed was a made up mattress on the floor which we found unsatisfactory.
The hotel it self was quite good, clean and the staff good. Tv was a waste of time frozen picture on every channel. The food in the Brewers Fayre the first night was a disgrace. The Cheesy Cobbler I had was very poor hard as a rock bun and no cheese. My wifes Scampi were very poor almost burnt.
The comfort of the beds
Very nice room, not like in another english hotels.Very good bathroom. The breakfast was really good. The reception and the main building of the hotel looks very expensive The room was a little bit too small. The long way to the room wasnt nice.
Expected better from Holiday Inn,room smelling of damp and were dull.After 20min at reception,they did change my room but only had (so called junior suite ! extra £30 ) slightly larger room with 1970's sofa and tv. Not really much better, toilet was loose with cracked tiles in bathroom!. Hotels public areas were revamped, looks very nice and modern,only if rooms were half as nice !!!! but rooms are in poor state.I Was booked for 3 nights, But checked out on the sat morning.Paid little more 500yds down road 4star hotel ,looking over airport amazing hotel very modern with free mini bar with tv in bathroom and Bose music.So if you going to Holiday Inn (Don't). I am not a snob but expect clean bright modern room not something from the 70s 80s Very poor Hotel with facelift.
The best part of my stay was my massage wirh Sue. She is excellent. I was disapointed that the Steam Room & Sauna were not working.
Very helpful staff
Overall good No elevator, would be an advantage to be able to indicate preference for a ground floor room
Very friendly and helpfull staff
The attitude of the staff always eager to please. the fitness suite nothing
The room was comfortable and spacious and the staff were very polite and helpful and made us feel welcome at all times
friendly good service drinks very very expensive