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The friendliness of all the staff
large rooms hard pillows as per
Been here before, its comfortable reliable and has good sea views from rooms on the front. The recent refurbishments have improved its feel. The shower tiling & grouting looked like it had been done by an amateur.
Staff very courteous
decor was great,very friendly, views were superb,rooms were lovely,will be staying ther again.one problem as mentioned below due to check in at two-o-clock,but couldn't have our room untill half two.sort this out and it's ten out of ten
View of the estuary, food in the restaurants. None.
Ambience,Location,View from room very good,Style of Hotel(architecture),Friendliness of staff.
There was no staff around to book me in I had to go looking for someone. The staff did not have the welcoming attitude expected from this class of hotel, I have received much better attention and paid far less at lower standard hotels
The staff were very friendly and helpful
Good value food, pleasant friendly staff, sea view room and close to the town centre. The bedroom could have been better, rattling window frames, uncontrollable heat and the bed was quite narrow.
friendly, polite, entertainment, clean comfortable rooms
The amount of facility's that was available. The bed was like trying to sleep on a slab of concrete.
The staff were excellent This hotel is in dire need of modernisation and, in particular. the bedrooms. £80 per night for this standard of hotel is too much. The website is misleading.
not to busy and in a good spot
The price The best was extremely hard!
The mattress was a combination of being extremely poor quality & extremely old resulting in uncomfortable nights sleep.
Cosy & excellent value on special promotions. None
excellent amenities and good food beds not very comfortable
everything the weather
Location. Oasis. Breakfast queues.
Check iN was efficient One of the two rooms I booked was in an abysmal position. Having to pay for two nights when I only wanted one was also annoying. Breakfast was way too expensive as was the bar prices
staff most helpful and we were fortunate to have an upgrade of room as a result of our membership . We were at Blackpool for a show, unfortunately Restaurant did not open until 1900hrs too late for us however this is not a complaint under normal circumstances we would not eat so early.
Fantastic Staff - brilliant location Only 1 radiator worked in the suite - cold at times. Only 1 window capable of opening - rest were screwed shut!!!
A lovely hotel, we had a really nice stay.
the package i booked was fab value for money and we were upgraded to a suite at no extra charge
Been staying at your hotel for the past five years in november and we have always had a pleasent stay,nice and relaxing atmosphere friendly staff and good food..
The hotel is very stuffy and mostly for eldery people. the lounge and the bar where very quiet and did not have a relaxed atmosphere
nothing the food was late and cold
the hotel was very nice and the staff were very freindly and helpful,there prices were reasonable, but for families it could run out a bit expensive. as for my wife and i it was okay and we would definatlet go back
The location of the hotel and the parking facilities. The breakfast buffet was excellent.
The hotel is in a good location with all the top class amenities you'd expect of a venue of this standard. All the staff were very helpful and extremely pleasant. Restaurant staff especially made you feel relaxed and were a good laugh. Have been before and will definitely return.
Welcoming, friendly reception staff. Spacious comfortable room with air conditioning, big bed and beautiful bathroom. Excellent breakfast.
Close to the pleasure beach. Home from home. Staff very friendly and welcoming. Breakfast was lovely. Having to go home.
everyone was so freindly and helpful the food was fantastic very clean very modern great choice of wines the rooms were of a very good stanard could not fault the hotel in any way
We got what we expected
Overall a very nice hotel, the breakfasts were amazing! The rooms were pretty basic, bedside lights did not work, no batteries in tv/dvd remotes, bathroom linen could have been better (no flannels or bath robes) Very noisey during the night!
Big room, friendly service and ease of access to Blackpool Promenade The Breakfast Buffet seemed disorganised as we had to wait nearly half an hour to get a table. When we got to our table, there were many tables not filled around us. They don't seem to be able to have enough staff/tables to accomodate all guests in a full hotel.
the size of the rooms, the staff in the bar very customer focused. the hot ice package very good value for money and excellent breakfast menu. dvd didn't work very well, and there was dust under the tv, when checking package wasn't explained it was only on asking did we find out what was included.
it was a very clean and staff were so helpful, room was amazing, had a great stay and will be returning.
at the arival to the hotel the hotel had a different rate then it was originaly stated in my booking after sorting it out with hotel manager the rate was corrected but was at great inconvenience.
Location was brilliant. Staff were generally very friendly and helpful. Be prepared to queue for breakfast in the morning.
we order a breakfast in room, and it wasnt nice at all, i had a upset stomach after eating it...
Leaving Value for money
Proximity to transport facilities
It ticked all the boxes Paying to park, the room rates are high enough to cover this
The hotel was very clean, the choice of food was good The hotel could do with 2 more lifts, there were a lot of disabled guests staying and the lifts are only large enough for 1 chair, creating a long wait for the others travelling in that party.
Would have liked sky tv in the room.
It was nice and homely.
The bar staff were really nice The matress was a disgrace you could feel the springs through also we were wakened with banging at 7.45 from workmen in another room
A beautifully,modern decorated hotel with quality furnture and fittings which is extremely clean and well presented. The staff were very friendly and helpful in advising a restaurant to eat in. The breakfast menu was superb. Situated just off the main promenade between central and south piers. A must for couples wanting something a little bit more upmarket whilst in Blackpool.
Excellent hotel staff very friendly room 4 excellent room would stay again & recommend to anyone
Probably the best hotel in Blackpool. The standard of the rooms, facilities and staff were the highest quality. It was obvious that the proprietor and his staff took pride in taking care of guests and providing an excellent service on a personal level to everyone. The rooms had the latest modern equipment in the bedroom and bathroom and the food in the restaurant was very good. I will defintely come back here the next time we're in Blackpool.
we both loved this hotel could not fault it excellent best hotel have ever been to
the staff is very helpful and polite ..... hotel is clean and new...... room is also clean, relaxing and new with a amazing sea view from the balcony. everything was just perfect.....thanks you guys from Number One South Beach!!! i will definitly be back and recommend my friends to stay at ur hotel!! nope .........
The room was comfortable and clean. Overpriced for what it offered and it's location.
A first class personal service, comfortable beds and excellent breakfasts and dinner
The hosts, the food and the attention to detail for comfort.
So welcoming . great food and atmosphere and service great bed and bathroom None
just excellent in every way : room, breakfest
Where to begin? James & Co. are really doing an amazing job. The other reviews aren't exaggerations; this place is simply wonderful. Pity that we won't be back to Lancaster again soon. Interesting beer from HRH The Prince of Wales. Good English wine and conversation. Tea with fresh scones and cream when we arrived one Friday morning a few weeks ago... Wo anzufangen? James & Co. machen wirklich erstaunlich. Die anderen Bewertungen sind keinerlei übertrieben; dieses Haus ist bloß wunderbar. Schade, dass wir nicht in absehbarer Zukunft zurück nach Lancaster reisen. Interesantes Bier von SKH Der Prinz von Wales. Guter, englischer Wein. Tee mit frischen Scones und frischer Sahne beim Empfang an einem Freitag morgen im August... Dog somewhat easily distracted. At some times, some of the chickens weren't immediately visible from the room window. Der Hund lässt sich leicht ablenken. Manchmal waren manche der Hühner nicht sofort zu sehen vom Zimmerfenster.
the decor was exceptional, the food excellent, the welcome very friendly no!
peace and quiet - easy access to Lancaster and district
the service was impecible, the staff very friendly, and the overall experience was fantastic
the food was excellent hotel service was superb a very relaxing place to stay would reccomend it liked everything
Staff were helpful and accommodating. Laid out very early breakfast for three Peaks walkers Expensive
Comfortable and extremely clean. Excellent service from staff with exceptional attention to detail. Fabulous food. Just like staying with friends!
Friendly polite staff, fabulous location, beautiful decor and wonderful restaurant.
The food and service was outstanding based in an idyllic setting, perfect base for walking. The room was standard in terms of cleanliness and the shower room was somewhat cold
The interior of the hotel was fabulous! Very clean and luxurious. The bed was amazing, the most comfortable nights sleep I have had in a long time. Very expensive to eat or have a drink at the bar. I did book a superior room on the website only to be telephoned by the hotel to inform me that this was unavailable and would have to have a standard double. However, the standard double was perfectly acceptable and still luxurious.
Staff very friendly and helpful. Hotel comfortable and homely, food excellent, lots of local and homemade produce,wine reasonably price and good choice of organic wines. Bowl of fruit, bottled water as well a range of different teas and fresh milk. Room in need of decoration, but we didn't have the room we had originally booked as we had to change our plans at the last minute. Ground coffee in the room but no peculator to make it in.
Loved the sitting rooms with sofas and good quality board games and lots of books to read. Also the trouble taken to ensure we had suggestions for local walks with maps and guide books. Cramped bathroom.
very pleasant atmosphere-staff really helpful -food excellent-decor good-moulton brown toiletries bathroom small & bath could have done with replacement-
Everything, food, staff hospitality, everything The food was excellent but slightly expensive
The room was comfortable and the staff helpful and friendly
pool and room itself was OK Room 117 has terrible view and rooms seems dark-would not come back to that floor again. No staff in gym to ask about equipment.
location and surroundings room view and lack of air conditioning
I thought the drinks were very expensive, £11 for 3 drinks in the bar. I also didn't like th efact that you can hear everything outside your room when ignorant people are walking past in the evening. Can I suggest that you have staff on each corridor at night making people aware that they need to keep the noise down as people are trying to sleep.
room small, facilaties not all that
everything was lovely - very satisfied
the hotel location, pool,and staff + a very good breakfast with lots of choice rooms are a bit dated but still nice
Facilities were good as was the breakfast. Rooms were tired looking and the equipment was dated. Guests allowed to smoke throughout corridors despite no smoking signage. Noise from function rooms below bedrooms can be heard into early hours of morning and then noise from guests who attended function as they come back to thier room.
Can't say enough about the helpfullness and quality of the staff. First rate. The "Nineteen" restaurant was very good and value for money. Bedroom was smaller than anticipated. Brasserie did not represent value for money due to limited (and slightly pretentious) menu.
An excellent hotel, great location, friendly staff
Supremely comfortable bed gave us the best nights sleep in ages! The walls are "paper" thin and noisy if other guests choose to be a bit loud; the bathrooms need a makeover now
No problems at all; only stayed overnight. Some people may think new restaurant is a little like a cafe, rather than an exclusive hotel facility. However, no adverse comment from us.
Fantastic breakfast, great location, just generally a good experience. The only complaint we have is about the evening meal - the dish wasn't as explained by the waiter and the service was slow. In addition, it wasn't good value for money.
I thought the breakfast was excellent, in all aspects, as good as I have ever experienced. Neither my wife or I slept at all during the night, due to an exceptionally loud snorer in the adjacent room, so I would have to say the sound insulation between bedrooms was totally inadequate. This coloured our view of the hotel, to the extent that we would probably not take the chance again. Unfortunate, since everything else was good.
The friendlyness and helpfulness of the staff,it was also easy to find and a very relaxing break.
Ease of finding it Restaurant is poor, menu is the worst I have encountered in a 4* establishment. Bar and restaurant prices inflated (£4.55 regular glass of house wine, £26 for 3 course basic menu that was almost inedible). Noise levels through the night into early morning (0500) from their outside hot tub area. Do you want anything else?
Our sat nat kept giving us the wrong Green Lane in Lancaster. The night porter gave us very clear directions to the hotel and was very welcoming when we arrived. We only stayed one night arriving very late but the food. ambience and service at breakfast was excellent.
Very handy for the university. Nothing that I did not like.
Room and View Bedroom a bit to warm
Pretty designed Country Hotel with sufficient spaces and comfort. Entrance hall and bar very convenient, especially open fire place. Meantime the hotel starts to suffer from lack of maintanence; i.e. hall door closes with hard bang, entrance doors very narrow, don´t open automatically, difficult to enter with luggage, interior should be improved to keep 4star category.
Everything. The room was lovely, well appointed and cared for, the breakfasts were delicious! I had just found out that my painful 'sprain' was a broken leg(!) and they could not have been more kind and helpful no
The room was delightful and in the attic!
Decor of room excellent, breakfast very good. Car parking nightmare & not adequately explained. Unacceptable to have to leave room to keep'moving' car - paying considerable parking, walking distances in rain etc. Room also way toohot with noobvious means of cooling - windows not opening.
helpful staff and delicious breakfast pity there was no on-site parking, but the Parksafe park was very handy and reasonably priced
Staff were professional and friendly. May be as a minor point put some 'night service' on as we couldnt get a drink after 9.00pm as the bar was too busy.
Nice bar and food, staff very friendly Bit noisy in the street below (central location)
Room and breakfast
We stayed in the executive suite and it was great. Particluarly like the small touches, such as fresh coffee and a cafetiere in our bedroom. The breakfast was excellent.
We thought the staff were all very pleasant, friendly and helpful. The room was wonderful and big as was the bed. It has a really nice relaxing atmosphere and we'll definitely recommend and come back.
The hotel was ideally situated, and the room had been fitted out beautifully. Whilst in the shower, the hot light fitting fell out of the celing on to my husband's chest. Upon reporting this to staff, there was no apology.
Good directions, beautiful location , excellent accomodation & food was great.
The hotel was comfortable, the staff were friendly and obliging, the restaurant was good value with the food well cooked and presented.
Catered well with coeliac diet. Excellent breakfast selection. Although the room was comfortable and clean the furnishings were a bit spartan. A bit more colour could have been introduced. 1030 checkout is a bit early.
Very friendly and helpful staff and cleanliness of room
All very good - excellent staff attitude - very helpful
The friendliness of the staff and the fact that there were plenty of them. We didn't have to wait for anything. Nothing
The room was clean with WiFi. The hotel is in a very nice location with plenty of parking. The room was quite small. The food was very expensive and not up to the prices. The bar and restuarant staff are very slow. The corridors in the hotel have laminate wood floors and are very very noisy with footsteps.
Food was good,service friendly. Stayed in single room. No bedside light or anywhere to put book, glasses etc. Other guests coming in from night out until 5am, although this not the hotel's fault!
the friendliness of the staff who were very helpful too. its excellent location.
It was clean, the food was nice and good value for money The staff were not friendly, we felt that we were always being rushed when eating and the rooms were very small
warm freindly atmosphere good size bedrooms no
its location to the centre of blackpool
Comfortable accommodation & lovely fresh breakfasts
the friendly staff/owners and the excellent home cooked food served in a clean restaurant/dining area
The Breakfast was OK Room Very Dirty .Toilet Quite Smelly
Very friendly owners, made to feel welcome from the minute we arrived. Tasty Breakfast and Great Location!
The friendly attitude and the food. The T/V in the room had bad reception even after tuning but we would not have used it much anyway.
The friendliness of the staff, The position of the hotel. A good weekend break. No
Staff and owners were friendly