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large rooms hard pillows as per
There was no staff around to book me in I had to go looking for someone. The staff did not have the welcoming attitude expected from this class of hotel, I have received much better attention and paid far less at lower standard hotels
View of the estuary, food in the restaurants. None.
Ambience,Location,View from room very good,Style of Hotel(architecture),Friendliness of staff.
The staff were very friendly and helpful
Good value food, pleasant friendly staff, sea view room and close to the town centre. The bedroom could have been better, rattling window frames, uncontrollable heat and the bed was quite narrow.
decor was great,very friendly, views were superb,rooms were lovely,will be staying ther again.one problem as mentioned below due to check in at two-o-clock,but couldn't have our room untill half two.sort this out and it's ten out of ten
Staff very courteous
Been here before, its comfortable reliable and has good sea views from rooms on the front. The recent refurbishments have improved its feel. The shower tiling & grouting looked like it had been done by an amateur.
The friendliness of all the staff
not to busy and in a good spot
The staff were excellent This hotel is in dire need of modernisation and, in particular. the bedrooms. £80 per night for this standard of hotel is too much. The website is misleading.
The amount of facility's that was available. The bed was like trying to sleep on a slab of concrete.
Cosy & excellent value on special promotions. None
friendly, polite, entertainment, clean comfortable rooms
The mattress was a combination of being extremely poor quality & extremely old resulting in uncomfortable nights sleep.
excellent amenities and good food beds not very comfortable
The price The best was extremely hard!
staff most helpful and we were fortunate to have an upgrade of room as a result of our membership . We were at Blackpool for a show, unfortunately Restaurant did not open until 1900hrs too late for us however this is not a complaint under normal circumstances we would not eat so early.
everything the weather
Location. Oasis. Breakfast queues.
Fantastic Staff - brilliant location Only 1 radiator worked in the suite - cold at times. Only 1 window capable of opening - rest were screwed shut!!!
A lovely hotel, we had a really nice stay.
Been staying at your hotel for the past five years in november and we have always had a pleasent stay,nice and relaxing atmosphere friendly staff and good food..
The hotel is very stuffy and mostly for eldery people. the lounge and the bar where very quiet and did not have a relaxed atmosphere
the hotel was very nice and the staff were very freindly and helpful,there prices were reasonable, but for families it could run out a bit expensive. as for my wife and i it was okay and we would definatlet go back
nothing the food was late and cold
Check iN was efficient One of the two rooms I booked was in an abysmal position. Having to pay for two nights when I only wanted one was also annoying. Breakfast was way too expensive as was the bar prices
the package i booked was fab value for money and we were upgraded to a suite at no extra charge
We got what we expected
Big room, friendly service and ease of access to Blackpool Promenade The Breakfast Buffet seemed disorganised as we had to wait nearly half an hour to get a table. When we got to our table, there were many tables not filled around us. They don't seem to be able to have enough staff/tables to accomodate all guests in a full hotel.
Overall a very nice hotel, the breakfasts were amazing! The rooms were pretty basic, bedside lights did not work, no batteries in tv/dvd remotes, bathroom linen could have been better (no flannels or bath robes) Very noisey during the night!
everyone was so freindly and helpful the food was fantastic very clean very modern great choice of wines the rooms were of a very good stanard could not fault the hotel in any way
Close to the pleasure beach. Home from home. Staff very friendly and welcoming. Breakfast was lovely. Having to go home.
it was a very clean and staff were so helpful, room was amazing, had a great stay and will be returning.
The hotel is in a good location with all the top class amenities you'd expect of a venue of this standard. All the staff were very helpful and extremely pleasant. Restaurant staff especially made you feel relaxed and were a good laugh. Have been before and will definitely return.
the size of the rooms, the staff in the bar very customer focused. the hot ice package very good value for money and excellent breakfast menu. dvd didn't work very well, and there was dust under the tv, when checking package wasn't explained it was only on asking did we find out what was included.
Welcoming, friendly reception staff. Spacious comfortable room with air conditioning, big bed and beautiful bathroom. Excellent breakfast.
The location of the hotel and the parking facilities. The breakfast buffet was excellent.
The hotel was very clean, the choice of food was good The hotel could do with 2 more lifts, there were a lot of disabled guests staying and the lifts are only large enough for 1 chair, creating a long wait for the others travelling in that party.
Location was brilliant. Staff were generally very friendly and helpful. Be prepared to queue for breakfast in the morning.
Leaving Value for money
at the arival to the hotel the hotel had a different rate then it was originaly stated in my booking after sorting it out with hotel manager the rate was corrected but was at great inconvenience.
Proximity to transport facilities
It was nice and homely.
we order a breakfast in room, and it wasnt nice at all, i had a upset stomach after eating it...
Would have liked sky tv in the room.
The bar staff were really nice The matress was a disgrace you could feel the springs through also we were wakened with banging at 7.45 from workmen in another room
It ticked all the boxes Paying to park, the room rates are high enough to cover this
the staff is very helpful and polite ..... hotel is clean and new...... room is also clean, relaxing and new with a amazing sea view from the balcony. everything was just perfect.....thanks you guys from Number One South Beach!!! i will definitly be back and recommend my friends to stay at ur hotel!! nope .........
Probably the best hotel in Blackpool. The standard of the rooms, facilities and staff were the highest quality. It was obvious that the proprietor and his staff took pride in taking care of guests and providing an excellent service on a personal level to everyone. The rooms had the latest modern equipment in the bedroom and bathroom and the food in the restaurant was very good. I will defintely come back here the next time we're in Blackpool.
The room was comfortable and clean. Overpriced for what it offered and it's location.
we both loved this hotel could not fault it excellent best hotel have ever been to
Excellent hotel staff very friendly room 4 excellent room would stay again & recommend to anyone
A beautifully,modern decorated hotel with quality furnture and fittings which is extremely clean and well presented. The staff were very friendly and helpful in advising a restaurant to eat in. The breakfast menu was superb. Situated just off the main promenade between central and south piers. A must for couples wanting something a little bit more upmarket whilst in Blackpool.
A first class personal service, comfortable beds and excellent breakfasts and dinner
Where to begin? James & Co. are really doing an amazing job. The other reviews aren't exaggerations; this place is simply wonderful. Pity that we won't be back to Lancaster again soon. Interesting beer from HRH The Prince of Wales. Good English wine and conversation. Tea with fresh scones and cream when we arrived one Friday morning a few weeks ago... Wo anzufangen? James & Co. machen wirklich erstaunlich. Die anderen Bewertungen sind keinerlei übertrieben; dieses Haus ist bloß wunderbar. Schade, dass wir nicht in absehbarer Zukunft zurück nach Lancaster reisen. Interesantes Bier von SKH Der Prinz von Wales. Guter, englischer Wein. Tee mit frischen Scones und frischer Sahne beim Empfang an einem Freitag morgen im August... Dog somewhat easily distracted. At some times, some of the chickens weren't immediately visible from the room window. Der Hund lässt sich leicht ablenken. Manchmal waren manche der Hühner nicht sofort zu sehen vom Zimmerfenster.
the decor was exceptional, the food excellent, the welcome very friendly no!
peace and quiet - easy access to Lancaster and district
just excellent in every way : room, breakfest
the service was impecible, the staff very friendly, and the overall experience was fantastic
So welcoming . great food and atmosphere and service great bed and bathroom None
The hosts, the food and the attention to detail for comfort.
pool and room itself was OK Room 117 has terrible view and rooms seems dark-would not come back to that floor again. No staff in gym to ask about equipment.
Facilities were good as was the breakfast. Rooms were tired looking and the equipment was dated. Guests allowed to smoke throughout corridors despite no smoking signage. Noise from function rooms below bedrooms can be heard into early hours of morning and then noise from guests who attended function as they come back to thier room.
An excellent hotel, great location, friendly staff
everything was lovely - very satisfied
Can't say enough about the helpfullness and quality of the staff. First rate. The "Nineteen" restaurant was very good and value for money. Bedroom was smaller than anticipated. Brasserie did not represent value for money due to limited (and slightly pretentious) menu.
room small, facilaties not all that
the hotel location, pool,and staff + a very good breakfast with lots of choice rooms are a bit dated but still nice
The room was comfortable and the staff helpful and friendly
I thought the drinks were very expensive, £11 for 3 drinks in the bar. I also didn't like th efact that you can hear everything outside your room when ignorant people are walking past in the evening. Can I suggest that you have staff on each corridor at night making people aware that they need to keep the noise down as people are trying to sleep.
location and surroundings room view and lack of air conditioning
Nice bar and food, staff very friendly Bit noisy in the street below (central location)
Decor of room excellent, breakfast very good. Car parking nightmare & not adequately explained. Unacceptable to have to leave room to keep'moving' car - paying considerable parking, walking distances in rain etc. Room also way toohot with noobvious means of cooling - windows not opening.
Everything. The room was lovely, well appointed and cared for, the breakfasts were delicious! I had just found out that my painful 'sprain' was a broken leg(!) and they could not have been more kind and helpful no
Staff were professional and friendly. May be as a minor point put some 'night service' on as we couldnt get a drink after 9.00pm as the bar was too busy.
We thought the staff were all very pleasant, friendly and helpful. The room was wonderful and big as was the bed. It has a really nice relaxing atmosphere and we'll definitely recommend and come back.
helpful staff and delicious breakfast pity there was no on-site parking, but the Parksafe park was very handy and reasonably priced
The hotel was ideally situated, and the room had been fitted out beautifully. Whilst in the shower, the hot light fitting fell out of the celing on to my husband's chest. Upon reporting this to staff, there was no apology.
We stayed in the executive suite and it was great. Particluarly like the small touches, such as fresh coffee and a cafetiere in our bedroom. The breakfast was excellent.
The room was delightful and in the attic!
Room and breakfast
Very handy for the university. Nothing that I did not like.
Our sat nat kept giving us the wrong Green Lane in Lancaster. The night porter gave us very clear directions to the hotel and was very welcoming when we arrived. We only stayed one night arriving very late but the food. ambience and service at breakfast was excellent.
Room and View Bedroom a bit to warm
Supremely comfortable bed gave us the best nights sleep in ages! The walls are "paper" thin and noisy if other guests choose to be a bit loud; the bathrooms need a makeover now
I thought the breakfast was excellent, in all aspects, as good as I have ever experienced. Neither my wife or I slept at all during the night, due to an exceptionally loud snorer in the adjacent room, so I would have to say the sound insulation between bedrooms was totally inadequate. This coloured our view of the hotel, to the extent that we would probably not take the chance again. Unfortunate, since everything else was good.
Pretty designed Country Hotel with sufficient spaces and comfort. Entrance hall and bar very convenient, especially open fire place. Meantime the hotel starts to suffer from lack of maintanence; i.e. hall door closes with hard bang, entrance doors very narrow, don´t open automatically, difficult to enter with luggage, interior should be improved to keep 4star category.
Fantastic breakfast, great location, just generally a good experience. The only complaint we have is about the evening meal - the dish wasn't as explained by the waiter and the service was slow. In addition, it wasn't good value for money.
Ease of finding it Restaurant is poor, menu is the worst I have encountered in a 4* establishment. Bar and restaurant prices inflated (£4.55 regular glass of house wine, £26 for 3 course basic menu that was almost inedible). Noise levels through the night into early morning (0500) from their outside hot tub area. Do you want anything else?
No problems at all; only stayed overnight. Some people may think new restaurant is a little like a cafe, rather than an exclusive hotel facility. However, no adverse comment from us.
The friendlyness and helpfulness of the staff,it was also easy to find and a very relaxing break.
the friendliness of the staff who were very helpful too. its excellent location.
Catered well with coeliac diet. Excellent breakfast selection. Although the room was comfortable and clean the furnishings were a bit spartan. A bit more colour could have been introduced. 1030 checkout is a bit early.
Good directions, beautiful location , excellent accomodation & food was great.
The friendliness of the staff and the fact that there were plenty of them. We didn't have to wait for anything. Nothing
Food was good,service friendly. Stayed in single room. No bedside light or anywhere to put book, glasses etc. Other guests coming in from night out until 5am, although this not the hotel's fault!
The hotel was comfortable, the staff were friendly and obliging, the restaurant was good value with the food well cooked and presented.
All very good - excellent staff attitude - very helpful
The room was clean with WiFi. The hotel is in a very nice location with plenty of parking. The room was quite small. The food was very expensive and not up to the prices. The bar and restuarant staff are very slow. The corridors in the hotel have laminate wood floors and are very very noisy with footsteps.
It was clean, the food was nice and good value for money The staff were not friendly, we felt that we were always being rushed when eating and the rooms were very small
Very friendly and helpful staff and cleanliness of room
Staff & warmth + view excellent The Dinner & Lunch menu was the same There was nothing plain on the menu ie, the pea & ham soup tasted sweet! the steak was served with Cray fish & was tough.Who ever designed the rooms should get their 70 + grannie to sleep in one! I could write a book about what is wrong with the rooms.
The grand spiral staircase beckons one to ascend - it is a magnificent yet functional design. The glazed terrace invites relaxation and the bed was one of the most comfortable that I have ever slept in. The rotunda bar, whilst being expensive was not unreasonably so and its design is out of this world. The room was very well "turned-out" and cleanliness was next to none - full marks to the housemaids. Reception staff were very willing and able to help with all matters that arose The food was gourmet style and very tasty. However, I do not like feeling hungry after finishing a meal, as I did when leaving your restaurant. Food quality excellent, food quantity very poor value for the price.
Hotel staff were friendly and made up room swiftly. The rooms were designed very well beautiful surroundings. Spa was closed. As we checked in we were told that the spa was done that corridor but was closed today. Not much use to us. Should have been informed before. If you were there only for a relaxing spa break you would have been very disappointed
Interesting to appreciate the refurbishment of an iconic building.
A lovely building with mostly good staff and nice food We had to wait a long time for our dinner order to be taken, the restaurant was cold and we felt that it proved to be a very expensive one night stay at £300
Friendly staff. Lovely hotel with great food. Would stay again.
magnificent art-deco interior, fabulous views from very comfortable and functional bedrooms,excellent food served in lovely glass fronted dining room overlooking Morecambe Bay, difficult to find fault, one night was not long enough
Beautiful Art Deco interior, excellent attentive staff, excellent food, unique rooms, fantastic sea views - a piece of living history. We will return soon!
Everything from start to finish