Would you like to save as your currency permanently or for this visit only?
They know how to run a hotel! The service was fantastic and amenities were nice. We had our wedding reception and the Delaney House next door and stayed in the hotel then, too. It is the way you'd expect a hotel to be run. No fridge in the room. We had leftovers from dinner and needed to leave them in the car. Luckily it was in the 30's that night, so wasn't an issue, but I'd imagine summer travelers might be out of luck.
The D. Hotel was at the site of a meeting I was attending. I found it quiet, clean, and a nice little nest of quiet for my business visit. The adjacent restaurant is really delicious and was packed on the Tuesday night I was there (in a good way). Delicious food, good prices. Nothing.
Very friendly Service.
We had our wedding at The Delaney House and stayed at The D. The staff was so amazing and helpful. We had a bottle of champagne waiting for us when we got back to our room. The elevator is terrible. We were stuck waiting to bring our stuff down for 25 min because every time the elevator stopped on our floor it was full. The fact that elevator was the slowest I've ever been in didn't help.
Decor was quaint yet luxurious all at once
The breakfast area was nice, real plates and silverware. Pool and exercise area was nice. I arrived late, near 3 am. I had called ahead to have the pullout set up. It wasn't. After returning from my appointments about 3 the next afternoon, the room had not been cleaned. After I returned home, I discovered they had charged my credit card for the 2 nights, even through I had already paid through Kayak.
This was the first hotel stay I can remember being thoroughly impressed. Immediate from check-in, great first impression when the friendly front desk clerk gave us each a bottle of water. Ordered room service for dinner, the food was amazing! The presentation was just impressive. We requested a comforter for the sofa bed, left the hotel for the day and returned to find the bed made up with the requested comforter. Completely comfortable atmosphere, friendly staff, will definitely return again.
Very good breakfast!! Was a great stay. The elevator smelled a little funky.
New, clean, friendly, organized, the wifi in the room even worked. The design made it look like they'd done some surveys and found out what annoys travelers and fixed them: no hard corner of the bed to stub your toe on, plenty of power outlets including a built-in power strip, etc. I honestly can't think of anything.
Room and staff were excellent no food service except for breakfast
Well located, clean and nicely presented, the facilities at Fairfield Inn are very good. The cost is a bit on the high side but there are few quality choices nearby,
When my mom and I arrived, we learned that we had booked a smoking room ( this was not specified on Kayak). We both have severe allergies and asked if we could change rooms. The clerk said it would be an additional $30.00. She went to the manager and the manager upgraded our room at no cost and gave us free breakfast!! The staff were do helpful and the room was beautiful!!
The room is updated and pleasant. Staff very friendly. Convenient parking. The floor was not vacuumed.
Nice location and very clean. Easy access to mall and with many mall restaurants choices. Easy access to the highway. Little noisy at night but quieted down by 10pm
Nice that it was located next to Hooters and Five Guys. The staff was excellent at check in and room cleaning.
Fantastic experience! For the rate of 75.00 a night, it was perfect. Husband and 7 year old son were on a small Getaway from CT. Pool was clean, room as well. Staff very friendly. No issues at all, would stay there again!
Comfortable beds and pillows, relatively quiet in room. When a room change was requested, it was provided quickly and the new room was in great shape. First room we were given (#141) smelled very strongly of dogs. The A/C was running constantly and we were chilly, so we turned that off and the smell worsened significantly. Requested and were given a new room. Also, fan in bathroom and variable fan control in room would be really nice.
Pool was great for children.
The price for the room was excellent . The staff was friendly and informative. The location right off of 91 was very conveminet. No lobby to watch television while the family is sleeping and no breakfast .
Pool hours. Only 9am - 9:30pm Too close to expressway. Loud at night if your room is in the back.
The bed was super comfortable. Also, I was worried that it would be noisy because the room was right near the elevator and ice machine, but it was quite sound-proof. Great shower, too!
Hotel was entirely adequate for our needs (one night stay) and seems to be well maintained. It was clean and the full breakfast was pretty good. It's a good value! Staff was very nice. The rooms are a bit small but not ridiculously so.
Close to shops and lots of restaurants, room key discounts at many of them. Comfortable bed, very friendly staff, great value for cost. Cramped kitchen for breakfast, but coffee and tea all day was excellent.
The Cleanliness , The Space , Comfortable Bedss , The Friendly Staff , and Just The Hotel Overall !!
The staff was great and very helpful. The room was very comfortable. It was easy to get around in the area.
The hotel was on a main road near many restaurant options in a nice section near Springfield but away from the busy city. It was cleaner and more updated than I expected and a decent value. The bed was very comfortable. There is no restaurant or bar for a dinner or drink and the hotel fridge had to be unplugged because it was making noise. The manager was quick to rectify the situation.
Our room was , clean, comfortable and updated. We had a fridge, that we didn't use, but we could have! the mattresses were very comfortable. It was cold outside, but we were very comfortable. In the morning our breakfast was plentiful with many excellent choices. I love Best Western, and this one was no exception! There was nothing we didn't like
Bed was comfortable, clean room, helpful staff. AC was so noisy had to turn it off to sleep - made for a hot, uncomfortable room overall. Pull out couch/bed was thin and very uncomfortable - son preferred the floor. Also, extra blankets were scratchy and low quality.
Staff very unhelpful
The grill and the fireplace in the outside aerea Nothing
The hotel was fabulous. Clean, friendly and the staff very accomodating. I will definitely come back to this hotel. The only complaint I could have was the behaviour of other guests in the pool and hot tub. The hotel staff addressed the problem immediately for guest safety and resolved the issue very professionally.
Very clean and everyone was very nicel No dislikes at all
Great hotel. Helpful friendly staff Eyes burned quite a bit when using hot tub
it was clean and modern. it was in a good location near stores and restaurants. the breakfast was good. there was a variety of choices. the staff was okay. it was not worth the price they charged though. but overall it was alright wouldnt go back though.. the jacuzzi was not working the receptionist said we could use the one next door but that didnt even make sense to go in a hot jacuzzi and go out in the cold in your car to go back to your hotel. she said we at least have a kitchen that we didnt use
If you're spending time in both Northampton and Amherst, the Econo Lodge is about equidistant between both, although its location is nothing special -- in front of a Wal Mart, grocery store and others. It's clean, not noisy, has a small pool and the staff is friendly and efficient. Completely charmless, and it needs some updating. My wife and I joked about a "round-screen" TV in the room, which seems about 15 years old. There was paint peeling on the bathroom ceiling. There's nothing that can be done about being located in front of strip shopping center and a storage facility, but keeping the place up to date would help.
40-50 dollars less than anything else in the area. Has everything you could expect from a budget hotel and then some. Bed was surprising comfortable and the place was pretty clean. Continental breakfast was decent. Good size fridge in the room. AC/heat control worked fine and was easy to adjust, which is rare in my experience. Location is pretty much in the middle of a parking lot. Guy working at the front desk was dressed kind of sloppy with the top few buttons of his shirt undone. But it was a pretty hot day, so I get it.
The staff was friendly Poor management of rowdy guests. The third floor was like a frat house. When I called at 2:am to complain the desk clerk just chalked it up to homecoming weekend at UMass. Also the sheets didn't fit the bed which didn't fit the box spring mattress.
Terrible internet (too slow to even watch YouTube's videos), bad was not really comfortable, and too manies layers on the bad. Rest good
The room was clean comfortable and served its purpose. We just had an overnight stay between zip line and white water rafting at Zoar. I didn't like people smoking outside the building
No frills but good at what it does Rooms could've been cleaner
Location Breakfast choices were very average
Fine for an overnight stay. Price was great and Amherst is beautiful. Old smell to the Libby and room.
It was exactly what we needed for a short stay. The facilities are a bit outdated, but we didn't need much. A good price and a great stay.
Value cleanliness Nothing
Free breakfast curtains had cigarette holes, bed spread torn