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Attractive and very central We thought the 50euros charge for parking was astronomical!!!!
Cappuccino. Staff was understanding. The rooms next to the street are noisy because of the late night bars and at this time of year you can't have AC in the rooms because one system works the entire building. If you are hot or uncomfortable you have to open a window which just lets the noise in. Street cleaners, and trash service comes by at 5am which is nuts! Breakfast was blah...Single room was a closet and horrible shower. Im in shape and didn't fit in the shower.
Nice hotel, great staff AC not working - resulted in open window - resulted in about 15 mosquito bites!!!
Beautiful authentic Italian and very freindly helpful staff. Only downside was the room was boiling hot and there was no option to turn off the heating or turn it down, you could not have air conditioning in the winter even though the weather was really mild. When we opened the windows we got bitten by mosquitos.
The staff at Helvetia Bristol could not have been warmer and more accommodating during my four night stay. Their warm welcomes and spot-on suggestions were greatly appreciated. I love this hotel and will definitely return. It is a historic boutique hotel (don't expect large rooms). The location cannot be beat in central Florence. The rooms are small and in need of a little love (new carpet).
Friendly staff, great room
Service impeccable; centrally located for everything including museums, shopping, restaurants, train station; cleanliness and decor wonderful; will stay there again
Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.
excellent concierge and service
Staff and location Breakfast buffet and some rooms noisy
I enjoyed the beautifully appointed room, the large bathroom and excellent shower. The staff was exceptionally helpful and went out of their way to recommend places to visit or for dinner reservations. Food at the hotel was also very good. I do not have one bad thing to say about this hotel. Would definitely go back and would recommend to a friend.
The location is perfect. 10-15 minute walk to everything, but quiet location. Service like one does not find anymore. Worth the money.
They offer the best breakfast buffet in the morning, excellent selection of eggs, rolls, pastries, fruits, cheeses, cereal etc and hot american coffee. The breakfast room is nicely decorated and service prompt and friendly. A great way to start your day. The rooms are very clean, bar/lounge area looks newly decorated and a nice place to enjoy an evening cocktail. Very friendly and accommodating staff.
Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.
Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price
The location is ideal The beds were very uncomfortable.
Great Location near the Duamo accompanied by good rooms and helpful staff
The bubble bath was a welcome delight. The room decor was awesome! The basket of fruit was delicious. We just loved every mininute! The stay helped make our 25th wedding anniversary wonderful. Had difficulty illiminating the light fixtures in the sitting room. The light switch did not function properly. Had to ask the front desk for assistance.
location bathroom of the room was old and cold, not at the level of a 4 star
It was no rain, thanks.
This is a beautiful hotel. What we liked most was it's location - very central - walk out the door and you are right where you want to be!! I can not think of anything that we didn't like about the hotel.
Hotel's position in the historical centre of Florence
the hotel is absolutly great specially its near by the river & the shopping area..the staff were amazingly adorable and helpful ...i remeber "marco" he was great and all the other but i cant recall there names now..last day i needed a late check out ..they provide it free freee freee with a wide smile...u must see this amazing beutiful castle i wished i could stayed more
Nice location, nice property Be sure not to stay in a standard room, when you pay for a deluxe room. Booking.com classifies the rooms by size, but the hotel receptionist said, size does not matter, it is the services included (spa, mini bar). The receptionist also refused to change the reservation to standard room, as it was made trough booking.com. I took us 15 minutes and some nerves to get the room we paid for as advertised on booking.com.
wonderful breakfast with fresh juice, home-made bread and delicious fruit very central to the city nice staff nice room no
It was a very beautiful hotel with an excellent staff and it was in an excellent location. We liked everything about the hotel.
The hotel is very well located within few blocks to major attractions and "centro storico". Be careful with the shower in the restroom because it is a step down from the floor and you can easily fell down.
SPA (small but nice) and massages. I am Italian and found breakfast delicious (cappuccino) Room's temperature was too low when we first entered (18°)
Very elegant, located in a perfect spot in Florence's luxury shopping area and also very close to city's center and monuments, clean rooms and good service by staff.
Excellent location. Walking distance to all the main attractions of Florence. Quiet neighborhood inside the busy town center. Room service expensive for what it was.
this one is a brand new one only opened in May 2009. The room is spacious and is very clean, with a spacious marble bathroom. It is small and cozy. I will go back if I visit Florence again.
the welcome and efficiency of the staff and also the quality of the breakfast. a special mention for the sophisticated spa and treatments. The room was very comfortable and wel equipted. the lounge is welcoming. the lighting in the beautiful bathroom was deficient but I understand this will change soon.
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
excellent friendly staff provided great service
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
hotel's placement is perfect. hotel was good .
The location was excellent the service was good and the rooms were small but high tec
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
Best location Location and the room
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
We got upgraded to a beautiful room. Hotel was reallllllly nice! Will come again :)
Perfect hotel, only best feelings about personal and the hotel itself! Great experience!
The rooms need more ligth
great service. Beautiful hotel
Very attentive staff at all stages of our stay. Upgraded to include breakfast - a sinificant cost saving. Extremely helpful and knowledgeable concierge. Very friendly restaurant and bar staff
The hotel is beautiful and the staff is nice. I found the price to be excessive as compared to the hotel facilities and service--it is definitely a nice hotel but the price is overvalued. One issue that is very bothersome is the air conditioner turns off after a certain time during "winter" but it was very hot during our stay and they still had it turned off. They finally did turn it back on for a longer period of time, after we complained.
I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.
Exceptional rooms with very helpful staff Not able to use an american hair dryer in the room due to power surge that occured when using. I used the same hairdryer in Rome and Tuscany without any issues.
The staff was excellent, and the restaurant also I was missing a swimmingpool
the overall high level of service and luxury appointments
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
It is an elegant hotel, and nicely located.
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
Excellent staff, lovely clean rooms, very good bed, nice shower too
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
Excellent service from an outstanding staff. We were completely satisfied !
The best hotel in the world! No
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.
Its quiet and clean for such a big hotel. The breakfast was very expensive. When you only want some fruit salad, yoghurt, orange juice and coffee then forty euros is a waste of money.
Being upgraded to a small suite overlooking the river. Nothing
Service - reception and restaurants It's pricy
An ok hotel, not what you are expecting from a Westin hotel... the only thing that really mentions a Westin is the price ... Even that you are paying a nice amount of $$, anything you are asking for beside of your bad will be an extra, with an outrages price... parking is 40 Euro per night, a double espresso 10...
The A/C was off and the room was too warmWhen openning the windows a lot of mosquitos came in. It was a very bad experience with so many mosquito bites.
Surely one of the best hotels in Florenece. The stuff was very helpful and spoke fluent English. In addition they proposed an alternative parking (20 euros/night) instead of the expensive hotel garage. Moreover they were more than happy to upgrade our rooms to river view ones (with no additional charges) for the second and third night due to faulty aircondinioning system.
position,size of room,friendly staff,good breakfast ,parkinng
It is right on the one of side Arno( river) Hard to breath in a room because a lot of things. Not enough space for life.
This was the nicest hotel and staff we stayed at in Italy. The rooms were large, comfortable beds. Bathrooms were good size. Beautifully decorated. Staff was exceptional! Conveniently located, great views.
Location, appearance, food, gym equipment. You have to pay for the internet service. For such an elegant hotel, it's really tacky to charge to use the internet.
Excellent room, reliable air conditioning, all facilities new and fresh. Checking in easy, lots of dining choices in neighborhood--and easy access to key Florence sites.
I enjoyed the convinience of the hotels location and the easily accesible parking area. During our visit the air conditioning was not turned on and the rooms were very hot, and when we inquired about it, the staff told us to open the windows.
It's cenral location and upmarket clientele Rooms too small and the complementary coffee making facilities need to be asked for. Breakfast too basic.
Good position, good rooms and a nice breakfast. I would expect to have the free wifi/cable internet access in the room package
The rooms and the hotel staff are very friendly, and its close to the center of Florence.
excellent position to centrum and very good parking very complicated and expensivve internet service
Not bad. While it is not a designer hotel, it is still good value for a hotel close to train station and major tourist site. We had a triple room which was spacious enough for three adults. Room clean, breakfast average. Shower is a bit small.
Easy to get to many things tourist of city, friendly staff that helped change rooms, breakfast was convenient. This isn't by any means a four star , but what you get for price is good. This is Italy so be prepared for a room to smell of smoke. The pillows were incredibly hard and compact.
hotel was very clean and staff friendly and helpful. It states they serve American breakfast, unfortunately this is not what I would describe as American breakfast having travelled many times to the USA. I asked for fried eggs, sunny side up as served in USA to be told that would be an extra charge. No choice of eggs only scrambled supplied.No mushrooms or hash browns etc.Dissappointed as this was not what you would expect. The continental breakfast was good.
Very nice rooms, good breakfast, central location (by foot less than 15 minutes to the dome), private parking,... There is no guarantee for the parking, so it might be that it is full and the private garages are very expensive…
Wow, a beautiful hotel. Fantastic location, wonderful staff and the most comfortable beds. We were given excellent restaurant recommendations. lovely breakfast included.
Great place and a great location Very Homey
Quite simply the best boutique hotel I have ever stayed in. Since it was our honeymoon, they kindly upgraded us from their 2nd best room, to their best room. It was a beautiful room, and a wonderful 3 night stay. The hotel is excellently designed and appointed. The staff are gracious and helpful with everything.
I have stayed at the hotel many times with my husband and it felt like returning to a well loved home - the staff and attention to detail is super and jk PLace has cornered the market on "boutique" Nothing - it was all super
After enjoying the countryside for almost a week, we loved the extremely comfortable bed and lovely bathroom. Perfect! It was a bit off putting not to be told about the noise from the street which could have been far worse if the construction crews had been working when we were there. Also, we had to wind through the lobby to find staff...
The staff were very friendly and helpful, the atmosphere was very calming and luxurious. Not really, except the room was quite small, but very comfortable
Above all the attitude of the staff - professional, courteous, helpful andwarm. No
good service small room, no window view
Excellent location - short walking distance from the train station, beautifully decorated, staff providing an excellent customer service, the best hotel - MUST - when you stay in Florence! N/A
Luxury and elegant comfort in a sophisticated setting. Perfect location for seeing all the sights. Knowledgeable and helpful with all requests. Hotel combines the modern and ancient with great respect and charm. Looking forward to staying there again and again. It was perfect, no issues.
Room, Location, Surroundings, Staff
Excellent location close to all attractions. Very spacious. Well designed luxury rooms with attentive staff. Breafast could be slightly better quality given price. Internet wi-fi was spotty.
The staff is amazing and very caring. From Leonardo who created us as we walked into this charming 12 room hotel to Thomas who took care of us during breakfast, to the concierge who took care of our travel needs. The hotel rooms are charming, spacious, and have good sized bathroom and kitchenette which was great. Only two things stopped me from giving this place a 5 star rating: 1. The hotel at night has a oder in the rooms. They try to mask it with the glade / vapor sprays on the floor but it does not do the trick and can smell like a wet clothes. 2. My pet pieve, no iron and on the weekends no other option to iron. It is an Italian law supposedly but I stay at a Westin and Hilton in Italy which both provided me with an iron and ironing board
Beautiful room and excellent staff. Wonderful roof terrace.
nice to see so many nice drawings on the wall, lots of books provided, plenty spacing, the design of whole room & all the details of the room are very nice & luxury e.g. cashmere blanket, staffs are helpful the wifi internet is super slow, there're no body lotion provided, the shampoo & bath form are not gd quality,
The rooms were super nice, spacious and elegant. The staff was extremely nice, accomodating and personal. N/A
The location was ideal, The staff was warm and welcoming. They were extremely helpful, knowledgeable and available at all times. The decor was fantastic, contemporary yet cozy. The breakfast was fantastic. There were quite a few tiny bugs in the room and common areas.
The room was spacious, very well presented and comfortable. As the hotel has been open only since January 2009 everything is virtually brand new! The staff were all extremely helpful. The location of the hotel close to the Piazza della Repubblica couldn't be more convenient for exploring the city. My only caveat is that the breakfast menu could have been a little more extensive, but the quality was good. I would certainly recommend this hotel, which is good value for the price.
Fantastic hotel. The room was very big and tidy. It had a wonderful view on the city.
no comment. we only state for couple of hours and check out at the morning 5:00 a.m. we have 4-5 pcs big luggage but no one come to help us to handle the big luggauge when we step in the hotel, they just look at us.
A beautifully furnished, neat and simple hotel. Quiet and comfortable room with spacious bathroom.
The hotel has a great location but that's about it. The room I was given was #400 and the only nice part was the bathroom as it looked new. Tint room and very dark Hated the room but I am sure they have better rooms but wasn't given an option to select while booking
the room is perfect, everyone should stay in this hotel when you travel to Florence.
Good breakfast and is in a clase location to move around It is too noisy for being next to train station, my room has the windows that did not close properly and when reported they personal just had excuses and told that they were no other rooms available . Seems the motto that client never has the reason, not even a refund !
Right opposite the train and bus station so,if one is travelling from pisa,like we did,once there you don't have to worry about how to get to the hotel.Beside it's close to the centre and the river Arno.Very comfortable beds. We did not like the hot breakfast but the rest is ok.Initially i did not like the interior as it's a bit old and i was expecting a nicer room like the one shown in the pictures when making our booking,but then i got used to it.
It was hard to find our room in the new wing.
The location was good. The lobby smelled bad every single day we were there. The bathroom shower leaked water all over and created a mess. It was not as nice as I expected for the price.
The snack bar was nice and it was right across the street from the train station which was a plus Our room had 3 people in it and we only got 2 bath towels no extra blanket for the 3rd person. The air conditioning was poor it was never cool enough in the room forget about blow drying your hair cause the dryer turned off after 3 mins of using it.. let alone at 6:30 am the people who work there were slamming doors and it was right next to our room it sounded like they were in our room that's how loud it was.. it was every day.. when we seen pictures of this place we thought it was nice but when we got there it was a whole another story
Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.
The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.
I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.
Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.
Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.
Nice place, Perfect staff
Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended
The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.
the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience
Good central location in city, Friendly and efficient staff, Comfortable and clean room.
very beautiful hotel, wonderful location the prices are a little bit high!!!
Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times
The beds were very comfortable with wonderful linen. The room was spacious and clean. There was a strange smell outside the hotel.
the pool was vert useful as it was so warm. there was a building site outside the hotel which we did not know about it.
central location, excellent pool area, very good breakfast, nice staff jacuzzi in bath didn't work; no shower curtain, so bathroom got flooded when we had showers; piazza outside is being refurbished, so it is a bit run down at present
Convenient location, helpful staff. Good roof pool area with nice view. Room smaller than expected (for a superior double). Work was also taking place in the square meaning the church was covered in tarpaulin and some access roads were closed making it awkward to drive to - also car valet parking service was expensive and we didn't know where vehicle was stored.
Fabulous location and very pleasant staff. Would return any time.
The Grand Hotel Minerva is in an excellent position for touring in Florence. Close to the Duomo, shops and restaurants. For the price charged over a weekend, breakfast should have been included.
Good location in relatively quiet piazza,easy walking distance to main sights in Florence. Also close to train and bus station for excursions.
Ideally located, within walking distance from the various places of interest, including cathedrals, shopping district, dinning, bus & train terminals.
Great location, great pool, great bar, great breakfast. Rooms were not sound proofed and we could hear quiet music next door and everything in the hallway. The beds also rolled far too easily and we're constantly shifting
Breakfast was included No extra charges, service charge and taxes -a true plus Construction in front of the hotel
Location and good mountain view from suite. Great breakfast. Not particularly clean and the folding beds in the suite not comfortable. Staff were professional but not particularly engaging however.
Location, quality, service, rooms
I was t Baglioni Hotel for the Florence marathon. I have apprreciated everything, the location, distance to the train station and to the city center (Piazza del Duomo is only 5min walking). Breakfast, very good selection of food, is at the 5th floor with amazing view of the Duomo and Giotto campanile. Staff was gentle and helpul and let me use the room until 2pm (after the race) without charging the extra time (usual check out is 12). great stay, Thank you
The rooftop garden restaraunt panoramic view is breathe taking! the food was delicious pricey but well worth every bite. The service was very classy, polite, attentive and friendly the staff made me and my two daughters feel very special. The waiter brought my daughter a shawl when he saw that she was cold and offered us one as well. Our room had a window with a view for people watching, the maid kept our room very clean, every evening when we arrived back from a long day our beds would be turned down waiting for us. The location of the hotel was perfect every thing in walking distance. Doormen and bell hops very friendly and courtesy. The gentleman that checked us in was friendly and welcoming and accommodate us with a bigger room when we revealed to him that our room was too small for 3 girls. We were hoping to see him again next day to thank him but we never saw him again. The breakfast is wonderful and delicious! Lots of food even at 945! i love the historical story of the hotel and old pictures of the hotel in the past. The antique furniture, history, and decor can only be appreciated by historical buffs. A historical beauty! Some of the front desk staff were snooty and not very welcoming. The first gentleman we met was friendly we saw him only once out of the six days we were there. When I did ask questions front desk staff very short and make you feel like you are troubling them. The first room #145 was way to small for a mom and two teenage girls. I had adapters for my phone and the only one it would fit in was the bathroom. The Internet is very weak (which I knew coming in seems to be # 1 complaint). When you first walk thru revolving doors there is a woman sitting at a table not sure if she is with hotel however she is not very welcoming she is first person you see and she does not smile or say hello she does not make eye contact she is setting the tone and it is not good, smile say Bon Journo!
Centrally located, easy to walk all over the downtown area. The employees were very friendly and helpful, and the view from the restaurant during breakfast was outstanding!
Very nice hotel . Old but when you walk in a room looks totally different . White tiles in bathrooms and all very clean and good quality with and charm . Beds a little hard but dig. Great quite rooms looking over inside gurden. Restaurant overlooking all Florance at breakfast and also for dinner with many outside tables . Stuff very friendly and helpful , concierge knows their stuff , ask for their suggesting if you need to travel around. Everything
Location and interior of the hotel lobby and rooms. Internet connection available (for a fee). Room felt outdated - maybe as in all old 4/5-star hotels in Italy.
The hotel is situated in a good shopping and sight-seeing district and is very beautiful. The floors in the room were beautiful but very slippery.
The locations is great because it is located within walking distance of all the major sites, the train station,many restaurants and the market. They closed the rooftop restaurant/bar area for a paid event, shutting out and inconvenienced their regular hotel guests.
It is close to railroad station and downtown. Staff are proffessional and rooms are clean. We used two rooms. Very nice hotel. None
We liked staying in a well maintained older hotel. Rich dark wood throughout, stained glass windows, and a view of Florence from the rooftop terrace that is unbeatable. Staff was helpful. We had a water leak in the bathroom that we couldn't pinpoint, but the smell wasn't reassuring.
The location cannot be beat. The hotel was clean and well maintained. The breakfast was awesome. And the staff were friendly. The only drawback was that the walls are too thin and you can hear a lot of what goes on in the room next door.
The beds were extremely hard.
The hotel is right in front of the train station and in walking didtance of the shopping and sites. Staff very friendly and nice The rooms are quite old and kind of a musty smell