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I was led to believe that there would be a half bottle of wine and a bowl of fruit in the room. There was neither and when I rang down the staff were surprised that my booking details suggested there should be. A bowl of fruit was delivered eventually but never saw the wine.
Helpfull and accomodating staff at reception, terriffic room No knowledge of my internet booking confirmation, fortutately, a room was free
We found the staff friendly and one in particular put himself out when our taxi failed to wait.
Good dining room staff Massage was very poor, fluff and buff not a massage,
Nice area and seems good Golf Spa setup Not really up to 4 star rating
The whole stay was highly enjoyable. One of the besthotels I have stayed in for a very long time. The lack of signage to the hotel.
The bedroom was well laid out with a high specification of equipment I believe the cost price of the room at £125 per night is comparable with other 4 to 5 star hotels but it would always include breakfast this one does not I beleive is poor value for money.
Excellent pool and gym. Staff very friendly. Not sure the executive room, which paid for, was much different to standard (perhaps just view of golf course)
Friendly staff and high standard of room
Room was high quality at price paid, staff service very good and friendly (a broken glass in room dealt with within 10 minutesof asking!), spa/pool very good. Club house/bar meals ('19th hole') a little disappointing and service there slow.
Breakfast was poor and poor value for money cattle market
The staff were extremly helpful and friendly. Only stayed one night, breakfast excellent and parking availability excellent
Access to the city centre
Good location The hotel building and some of the decor would surely have been very impressive in its heyday, but is now very shabby and in desperate need of renovation and cleaning! Breakfast was poor.
The marbled elegance and old time styling. I worked there 47 years ago We did not like leaving
Convenience of location. Pizzeria was not of the high quality I would have expected. I also think that breakfast of some sort should nhave been included in the price. The number of smokers hanging around the front entrance sets a very low standard for the hotel.
Bouncers posted at doors in evening extorting customers for money before letting them into rooms
friendly people, obliging and it was very comfortable.
Perfect room. Very good location.
Great location, with a ton of potential. Cheap feeling, outdated, not kept up.
we like to go away as many weekends as poss, but not @ £114 per night, which is what we paid. the last time we stayed there early this year we paid £59
The location and the buffet breakfast was superb. The lift and bathrooms are very old. Also the way people stand outside to smoke
Cool rennovated warehouse with appropriate light industrial finishings. Nice blend of retro with very modern upgrades. Less than two miles to Anfield ( we walked back from match - all downhill). Service (front desk, bar, and concierge) did not match otherwise outstanding facility. Distance from downtown perhaps made ready cab or Uber service a little longer than normal. Staff appeared newly hired and perhaps less experiences in how things were supposed to work. Tried hard but had to seek directions from others. Given time on the job, expect service will improve. Would give another try.
The room was nice and modern and the lobby was big with outdoor seats staff were friendly. The location is quiet at night. We had requested an room with a view of the Mersey which we didnt get. The dining room carpet was very dirty and the hotel is a little far away from the city centre.
very helpfull & very friendly staff.Top quality hotel without stuck up staff! Rooms excellant huge comfy bed, clean,well stocked mini bar,great sized rooms.lovely pool. can't wait to return!! Food prices a little too expensive so didn't eat at hotel.
breakfast ansd staff were great
Frankly I liked everything.
Check in was effortless. Rooms were are of a very good standard and clean. The extra bed was very uncomfortable.
We could not use any water facilities until 4pm on Saturday 27/11/2010.
I stayed a week at this hotel,and would definitely stay again when I return to Liverpool.
Staff were terrific - from the Reception to the person who brought us fried eggs at breakfast - great team! Not a thing - better than I expected.
staff very freindly and polite There was a function on with loud music until late, it would have been nice to been informed first.
Room had everything you could wish for, very well planned and thought out. Had a water cut off mid morning which was a little inconvenient as I was mid showering when it went off.
I absolutely loved this hotel! I slept in for my flight and a member of staff came n woke me up! helped me to pack my stuff! seriously beautiful hotel! Around the corner from d main party square and two minutes away from the main shopping area! go here! the staff are amazing!
Excellent location, staff were friendly, rooms were very modern, clean and provided all necessary amenties. Shower was excellent.
Comfortable bed, good facilities and very friendly staff The room would be greatly improved by the addition of an easy chair and a toothbrush holder or glass in the bathroom. Only 2 teabags left which seems pretty mean spirited, I'm sure you can afford more.
Perfect! I haven't a bad word to say about base2stay.
Really helpful staff, excellent location, small but adequate rooms. Parking is a couple of blocks away, no food on site but rooms have kitchenette. Room was comfortable, but no place to hang out except lobby.
This is a very new hotel voted 1 on Trip Advisor. I visit Liverpool often and have stayed in many hotels. The room was very clean, high-tec design was ok - good to be close to s many places of interest. Good bathroom. Awful air-con, cold air blowing directly onto the bed all night was very poor - very little sleep! Staff unable to fix? Alternative room offered seemed to have a similar problem - no upgrade suggested/offered to compensate. Single room was the size of a large cupboard, bathroom almost as big.........? I hope the double rooms are bigger?
loved everthing bout the hotel 1 of the best city centre hotels ive stayed cool trendy very central good local discounted carparking and very friendly staff will definatly be back! nuthin it was top notch!
It was very close to everything! The bus station, the nightlife, restaurants and the shops were all within 5 minutes walking time or less! :) We couldnt open our window and the room just felt a teeney bit claustrophobic because of it!
The amount of facility's that was available. The bed was like trying to sleep on a slab of concrete.
The price The best was extremely hard!
The staff were excellent This hotel is in dire need of modernisation and, in particular. the bedrooms. £80 per night for this standard of hotel is too much. The website is misleading.
Cosy & excellent value on special promotions. None
not to busy and in a good spot
friendly, polite, entertainment, clean comfortable rooms
excellent amenities and good food beds not very comfortable
The mattress was a combination of being extremely poor quality & extremely old resulting in uncomfortable nights sleep.
The staff in this hotel are absolutely supurb None
Excellant staff, from doorman through to room service and restaurant staff - well done all. (1) Not really a bad point just one of slight irritation, and it happens in a number of hotels, staff in restaurants continually asking "is everything alright". I suppose its just getting the balance right. (2) Again not a big point, but checking and ensuring things like mini bar doors and wardrobe doors don't bind, etc but are set-up correctly are proper touches for a hotel like the plaza.
The reception staff were very friendly. The design of the hotel is stunning. The breakfast menu was unbelievable, such a fantastic variety to choose from.
Friendly courteous staff, excellent location 10 min walk to Liverpool One shopping centre. Large room with computer desk/chair, comfy bed, excellent breakfast and enjoyed the evening meal in the restaurant - excellent value. Parking only £9 over stay. Bathroom & bath was a little small
Good location with friendly staff. A little "spa" was a good extra for daddy and son. Nice room. Only one thing, dinner pasta was actually awful, although the starter soup was excellent.
From the cleaner to the manager, everyone was extremely helpful There were no bad points
Excellent attentive and pleasant staff Food prices very high in bar, excessive.
Good parking very good breakfast
the staff was efficient ,we were able to check in as soon as we arrived which was great. finding a toe nail on our bedroom carpet as we entered the room 345
Location and parking facility Not enough staff in dining room on the Sunday morning which was very busy due to a wedding on the Saturday
Breakfast and service, piped sound into bathroom, tea and coffee in room, large comfortable room, desk and MP3 music player lead Not much -- all was pretty good
Its excellent location to most places within Liverpool. No free Wifi on site.
Clean, modern, good leisure facilities, friendly staff, top quality breakfast. Lots of 'city' noise during the night, no bath (executive room), bit if a battle to get the internet switched on (we had paid for it in our rate), pretty expensive.
An excellent room, the bed was very comfortable, very clean, there were excellent facilities the sauna & gym were great. We were offered breadfast for £10 each on check in but did not book as we were unsure what time we were meeting friends the next day on the following morning the offer was withdrawn this was the only fault we found with this hotel.
The Hotel is right at the centre of Liverpool, I felt the hotel description could elaborate more on this. Minutes away from the young and lively night life of Bold street, in the other direction only minutes from Church street with its outside craft/food stalls and a great selection of shops to whet your appetite on the way to Liverpool one. Hotel staff are excellent, very friendly however, they speak extremely fast and it was difficult to understand. They were very patient when I kept saying, I'm sorry I don't understand what you are saying. The bar is modern, fresh and inviting. The carpet outside the lift on the 8th floor where our room was loacted was very dirty.
Conveniently located for theatre break. Clean, well equiped, compact modern hotel. Staff were friendly and helpful. Excellent shower. Good selection at breakfast although sausages/bacon looked a bit undercooked. Although the shower was excellent the wc is separate from the ensuite and doesnt have a washhand basin and is less convenient than a traditional en-suite. Expensive bar prices.
Excellent service but slow check in due to queue and only two staff at the desk - I was in a rush to get to a conference dinner and as delayed because of this. As above
Comfortable, secure, great location for shopping Expensive restaurant...Hotel booking made on the Internet back in July and although we weren't staying until late November the money was debited in July.
The city center location was spot on. The friendly staff. The room was very clean and welcoming. The bar facilities were excellent. In my view an all round perfect hotel.
Good service and pleasant staff. Room great and enjoyed using the gym. Very close to many good restaurants. None really
From start to finish it was a fantastic experience. Great location, near everything you need for a weekend away. Right beside Liverpool One shopping area, short stroll from Lime Street station and Paradise Street bus station. 3 fantastic restaurants across the street from apartments, Concert Square and the Harry Street area close by.
As a hotel manager of a 4 star hotel & bringing my family of 4 I was suitably impressed. Quality was better than most 5 star suites and every detail thought of. If you want designer living in the city centre with excellent service and ease of use I reconmend this establishment. Will use again 10 out of 10. Not a dislike, just be aware building work is taking place by the building and although not a problem their is a lot going on.
The facilities in the apartment were fantastic and the decor great. I will definately stay again and the staff were so friendly. The noise from the road was a little nosiy but otherwise excellent facilities. The road outside was a little noisy
Being a new apartment block the Casartelli was in excellent condition and finished to a very high sandard. It is very central to shopping, bars and restaurants. Staff that we meet were very helpful and friendly Only point would be which has nothing to do with the hotel was the construction work that started across the road everyday of our stay started from 6 a.m
The apartment was lovely. It was central to the shop, dock , nightlife and lime street train station. The apartment was not what I thought it would be. There was only one bathroom suite between the 2 bedrooms so a long wait to use the shower etc between 4. There was a downstairs toilet though. I thought it would be all on one floor. Some of the fittings where loose.
Apartment was very well laid out and comfortable, staff were there when needed. A lot of building work taking place, even on Saturdays & Sundays work started around 08:00am
it was in a good location,very comfortable,clean and very friendly and helpful staff n/a
Posh Pads certainly lives upto it's name. Fantastic apartment with luxury fittings. When I received my confirmation of booking, it stated 2 x twin rooms. When making a phone call to the apartments the day before arrival, we were informed that our apartment would be 2 x double beds. This was upsetting, when I had spent several days on the internet trying to get twin rooms for us 4 girls.
i liked the lady at reception she was so friendly,and the desighn of the room lovely people on the top deck of the bus could see in our room
Location , room and wine and cheese each night No
it is central I have been in the hotel for the second time.... but this time the hotel was much smaller than the first time... Infact it was suffocating in the room
This guest did not leave comments about this hotel.
Extremely close to everything. Very friendly staff. Free wine social hour was lovely. The room is very, very small. We expected it, but it was still VERY small.
The staff are friendly and the rooms are clean and fit for short stay
Free cheese at 5:00
It was central to where we wanted to be in Liverpool Room was small and compact, toilet/shower cubicle within the main area.
Love not having a window no street noise which was better than I thought Air conditioner constantly was running through it system. Made it hard to sleep
Great location. Close to Cavern area and Mooresfield underground station. Rooms are extremely small -- smaller than a cruise ship's smallest cabin.
Cleanliness, excellent customer service, peaceful and comfortable stay. Overall a great experience Nothing. Everything was perfect.
It was close to everything the city has to offer.
proximity to city centre Tip to have privacy in en suite. Buy a newspaper and sellotape. Attach newspaper to the outside of glass and then shower in private
Nice Room Parking is a nightmare
Great location, clean with very friendly staff. Would stay again
This hotel needs some money spent on it. The food was ok. There was private function, so there was only one bar open, with no atmosphere, but three tv's! It certainly isn't 4 stars.
Location Rooms had a terrible smell to them.
the room was lovely, over looking the water. the young girl on reception was very helpful when we asked her where the place to go at night was.
This hotel is definitely not 4 star. Very disappointed at value for money I had problems checking in and checking out as the prepaid cost with Bookings.com had not been updated on their system. Tried to charge me again. Not impressed with hotel, won't be staying there again. Not a 4 star hotel. Bar was awful
Location/breakfast The bed mattress was old - need to change
Hotel rooms were very small, toilet cramped, and bed was made for dwarfs!
location, friendly staff, comfortable bed, clean room, very good food, checkout efficient, 1st evening restaurant staff went out of their way to accommodate a late arrival hairdryer was broken, breakfast 1st morning was chaotic and prolonged, they'd run out of several key elements including plates, for which one had to wait, late delivery newspaper 1st morning, but overall an excellent experience
New hotel, ideal location (near the dock etc), nice and comfy rooms There were some teething problems with a new hotel. The fire alarms went off in the middle of the night twice on our 1st night. On 2nd night, no hot water. it was disappointing that the staff in the hotel wasn't able to tell us how long it would take to fix the problem.
Location, clean Lack of character
we went to a concert at the echo arena and this hotel could not have been more covienient the pillows weren't very compfortable
we thought the hotel was great and staff really helpful and pleasant and would definatley stay again. and recommend to others,
the rooms were very clean no
The room was very basic, and for some reason although there was only two of us, they had made another camp bed type thing up, which took up a lot of room, leaving very limited space to move around the room when getting ready for our evening out!
i had a very enjoyable stay here great location great service and great value
All the staff were very helpful and welcoming No food (even sandwiches) available after 10.00pm. At the bar, plenty of alcohol available, but the coffee/hot chocolate machine was switched off at 10.00pm. No choice of teas in the room.
The bar and restaurant areas were lovely and the service was excellent.
central location, easy parking.
Thought the hotel was fantastic - great view, lovely room, great bar, great breakfast and good ambience. No radio or music in room v disappointing. The staff member on duty when we checked out wouldn't believe us when we said we had only had two drinks other peoples drinks had managed to get onto our bill. We were left waiting for a long time while she tried to sort this out and then we received no apology when she realised she was in the wrong!!!! Very poor customer service.
nice location friendly staff one thing i didnt know adout the room before hand ,it had a door linking up to another room this meant you could hear people talking quiet clearly in the early morning when we stay again we will look for a room that dont have this link up door otherwise we could have no fault with the hotel it was excellent will stay again
The location and the use of the executive lounge Paying extra for internet in an executive room
Central with good adjacent facilities Room poorly cleaned
Rooms ready when we arrived. Reception and bar staff very helpful.
Location was great and the breakfast was really nice. The food in the restaurant was also very good. The air conditioning was a bit weak. It was cold when we were in Liverpool and it took about an hour for the airco to warm the room up.
Great location, new modern business hotel Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.
It was brand new and very well situated for shopping and nightlife in the City I think it is a misguided strategy to charge for bottled water in the room-this seems a small point but it is the only hotel I have been to that does not provide it free of charge.
room and location were excellent Staff in the bar were poor. very slow and not attentive. Left to go to a bar outside the hotel as a result.
I liked the rooms the location and help from the concierge. The breakfast was extremely disorganised, overcrowded with no cutlery set out. It was a buffet but you had to ask for everything!
The overall layout of the hotel ,the decor and design quiet unique Price rather expensive considering it did not include breakfast
The food at Blakes restaurant was amazing and all staff were very helpful throughout the hotel. The decor is luxurious and rooms are spacious.
Everything - great staff and excellent atmosphere
excellent hotel took my partner for his birthday handy for the shops freindly staff would stay again and tell all my freinds on the isle of man where i live nothing
The central lokation, the design and the comfort.
The public spaces downstairs - bar lounge etc - air of activity and comfort The room while very well furnished and serviced was on the small side for an hotel of this tarriff
Tastefully themed and in the heart of the city.
Location was very close to Cavern Club. Check in was confusing, person at the counter acted as if it was her first hour on the job. Went to lounge for a drink, was hoping to hear beatles music... after all, we were staying at the Hard Days Night Hotel. They were playing beatles music, but it was so soft we could barely hear it (and not because there were so many people talking, there were only 4 people in the lounge). I asked them to turn it up, which they did ever so slightly. Still only soft background music. We were not looking for loud, just something we could hear without straining. Had yet another bad experience with concierge (Kevin). We had purchased tickets to the Cavern Club Beatles tribute band show through the hotel. Asked Kevin when we should plan to arrive for the 8 PM show to be sure we got seats (explaining that I had read on line that seating was limited and you had to arrive early to get seats even if you had purchased tickets). Kevin dismissed my concern, saying we just had to be there at 8 and handed us the tickets. When we got to the room I read the tickets, they also said that seating was limited and that a ticket didn't guarantee a seat. Decided to ignore Kevin's guidance and it was a good thing we did. We arrived at 7, people were already lined up. By the time the doors opened (7:45) the place was full of people lined up to get in. We got a seat, but had we listened to Kevin we would have been standing for the entire show, which ended just after midnight.
Location good TV programming. Including Sky sports Bathrooms very dark. Bad lighting. Breakfast selection ok at best
The beatles theme throughout the hotel is fascinating a must see for any beatles fan. The hotel staff are very helpful and even tried to get us tickets for the comedy club. There was a strange noise almost like a tube train that was very annoying. I did complain and was given a £20 discount. They thought it was the air conditioning.
the staff were extremely freindly and hepfull no
Modern. Friendly staff. Bit far away from "civilisation", not the nicest of walks to the hotel.
An very good two day, first stay, we will stay again when in Liverpool. None
Staff very helpful. The parking facility was secure but at the moment a bit awkward to drive in and out of because of ongoing building alterations.
Its new and modern We asked for a wake up call - didnt get it. We also asked previous evening to book taxi for 4.45am as we had an early flight. We ended up having to get the night porter to ring a taxi at 5.00am. for us.
lovely hotel no faults with rooms or staff , plesent and helpful,, lifts where bit crazy , could end up on any floor after pressing for the floor you had asked for,front door couldnt get out with a pushchair tight squeeze, only for having my partner with me wouldnt of got out at al as you need someone to carry on pushing the door around,
central location close to the shops and the albert docks with very helpful staff.very modern bedrooms and bathrooms . very busy breakfast area
Good location. Excellant value for money. Didn't like using the entry key in the lift. It didn't always stop at the correct floor
Very well kept hotel, and staff were generally nice. On check in they wanted to take credit card and take money from it, I usually pay on check out and we wanted to pay cash as we have no credit card. The manager was unwilling to help us at all and wouldnt take deposit or anything and insisted we get credeit card from somewhere or we couldnt stay! I thought was outrageous and prejudice against people who dont have credit cards we had used a prepay to book hotel. In the end we had to get our friends credit details just to secure the room and then pay on check out. I found this very inconvienent and embarrassing to be treated like that!!
The hotel offered a good allround service and was excelent for our stay. I coundnt fault the hotel
Comfortable bed and the pub next door! (The Baltic Fleet) Room was on topfloor and close to lift shaft - too noisy. Also, inadequate breakfast facilities...side plates in lieu of dinner plates and not sufficient space to accommodate the number of guests - you end up eating breakfast practically in the reception area.
Location. Oasis. Breakfast queues.
the package i booked was fab value for money and we were upgraded to a suite at no extra charge
The hotel is very stuffy and mostly for eldery people. the lounge and the bar where very quiet and did not have a relaxed atmosphere
Fantastic Staff - brilliant location Only 1 radiator worked in the suite - cold at times. Only 1 window capable of opening - rest were screwed shut!!!
staff most helpful and we were fortunate to have an upgrade of room as a result of our membership . We were at Blackpool for a show, unfortunately Restaurant did not open until 1900hrs too late for us however this is not a complaint under normal circumstances we would not eat so early.
everything the weather
Been staying at your hotel for the past five years in november and we have always had a pleasent stay,nice and relaxing atmosphere friendly staff and good food..
A lovely hotel, we had a really nice stay.
the hotel was very nice and the staff were very freindly and helpful,there prices were reasonable, but for families it could run out a bit expensive. as for my wife and i it was okay and we would definatlet go back
nothing the food was late and cold
Check iN was efficient One of the two rooms I booked was in an abysmal position. Having to pay for two nights when I only wanted one was also annoying. Breakfast was way too expensive as was the bar prices
everyone was so freindly and helpful the food was fantastic very clean very modern great choice of wines the rooms were of a very good stanard could not fault the hotel in any way
it was a very clean and staff were so helpful, room was amazing, had a great stay and will be returning.
the size of the rooms, the staff in the bar very customer focused. the hot ice package very good value for money and excellent breakfast menu. dvd didn't work very well, and there was dust under the tv, when checking package wasn't explained it was only on asking did we find out what was included.
Welcoming, friendly reception staff. Spacious comfortable room with air conditioning, big bed and beautiful bathroom. Excellent breakfast.
We got what we expected
The hotel is in a good location with all the top class amenities you'd expect of a venue of this standard. All the staff were very helpful and extremely pleasant. Restaurant staff especially made you feel relaxed and were a good laugh. Have been before and will definitely return.
The location of the hotel and the parking facilities. The breakfast buffet was excellent.
Big room, friendly service and ease of access to Blackpool Promenade The Breakfast Buffet seemed disorganised as we had to wait nearly half an hour to get a table. When we got to our table, there were many tables not filled around us. They don't seem to be able to have enough staff/tables to accomodate all guests in a full hotel.
Overall a very nice hotel, the breakfasts were amazing! The rooms were pretty basic, bedside lights did not work, no batteries in tv/dvd remotes, bathroom linen could have been better (no flannels or bath robes) Very noisey during the night!
Close to the pleasure beach. Home from home. Staff very friendly and welcoming. Breakfast was lovely. Having to go home.