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Everything was great except the valet took forever & they almost had our car lost.
Not in Sundance Square as advertised
Cleanliness, location, and comfort Concierge staff were good, not great. Hotel was too crowded and loud.
As always our stay was very satisfying. We love this hotel and it's amenities. The staff are excellent and the guest services, pool, bars and restaurants top notch. Though all of this satisfaction does not come for free. We look forward to our next stay in September. If you are a select guest member make sure to book your stay directly with the hotel. If you book through a third party you cannot cancel your reservation or receive credit for your stay.
I enjoyed the room service. The spa was so good that I had three services done. I only had trouble because they didn't recieve the booking from bookings.com. They fit me in because they were very nice. I would like to have an appology from booking.com.
stayed in 521. rooms show their use and age. large TV in front of dresser mirror; mirror is now useless - get rid of it. bathtub drain needs to be cleaned out - doesn't drain easily. hotel shuttle doesn't take you to cultural district or stockyard area - not very useful. cleaners and rest of staff are friendly. could use a concierge who can give knowledgeable suggestions for restaurants - a handout sheet doesn't quite cut it.
Location is perfect for date night! Sun dance square is next door!
The room was nice, clean, and comfortable. Breakfast seemed overpriced.
Right next to convention center Rooms are sorely in need of renovation. There was a notice in the room saying they were in the process of updating, but I the price paid was not worth what I got considering the age of the room.
Homely environment. Very pleasing staff always there to help you.Meals were served without undue delay.The rooms were clean and tidied every day. None
I thought it was a very cozy hotel. Very good location as we stayed there overnight after going to see Cinderella at Bass Hall. Very nice food options around the area and the accommodations were nice.
Staff were 'Texas-friendly' and had helpful tips for the out-of-towner. The hotel is well located in downtown Fort Worth and very easy to use. It is not so much a problem for the FW Hilton rather Fort Worth downtown is quiet on a Sunday and public transport not a strong feature of the city. Visitors should plan for private car use (hire) and parking costs factored in their travel plans.
Everything was great after they finally sent a tech that knew what he was doing to fix the AC! Good hotel, I will give it another try when I'm back in Cowtown !
Historic, yet updated hotel in awesome Downtown location. The price is considerably better than other comparable 4 star downtown hotels. Clean, easy check in, fast valet.
Great location, cleanliness, beautiful updated decor. Valet only
Location They put me in a closet for a room that had double doors that had a lot of hallway noice. No view of anything
Location, Staff, and Room.. All Excellent. And the breakfast was also good. Valet parking is expensive. Look for alternatives for your car.
Entire hotel staff were excellent.
Great location, helpful staff
Location We've stayed at the other 4 star hotels downtown and this hotel is not in the same category as the other two. This one should be bumped down to 3.5 or the other two should be 4.5
The girls working the front desk were amazing. They went above and beyond to make my wife's birthday special. The location is GREAT, so much to do within walking distance! No complaints
Loved it. Can't wait to revisit when renovation is done.
There is no 24 hour room service,,,, not even a bar,,, just a station to buy handmade light meals.... this hotel why nice should not be rated 4 star by any other standard of a 4 star hotel.... they only serve breakfast in room only.,,
Staff - nice and friendly rooms were clean and bed was comfortable. bathrooms were clean. Hotel was nice and quiet. Wish the hotel had a bar or restaurant. Hotel only serves breakfast. (Hence the overall expectation of star level for this hotel).
This guest did not leave comments about this hotel.
Location, design, friendly service and cleanliness.
The location of the hotel to the downtown area, within walking distance of shopping, dinning and night life. The only parking available is through the Valey Service which adds a cost to the Hotel Rate. If you do not use the Valey then parking is either on the street which is very limited or a public parking garage that is 4 blocks away.
The location was excellent because you can walk anywhere you want to go in Sundance Square. Staff was excellent. Sent chocolate for my friend's birthday. No hair dryers.
Everything I needed to get to was withing easy walking distance. Room service was fast when a request was made. The Manager's Reception was great and breakfast was fantastic! Not one complaint.