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The helpfulness of the staff on reception. Air conditioning was very quite and comfortable The local town was very sterile to walk around in the evening.
I really did not like anything. Service was very bad. Rooms need an update. Rooms were dirty. I really did not like anything. Service was very bad. Rooms need an update. Rooms were dirty. Restaurant was a farce. Nothing was delivered right and it took extremely long (we even had to wait 30 minutes for our first drinks)
Room and bad room were spacy, would appreciate somewhat more light to be able to work in the room. Good food in the restaurant. Breakfast ok Bar was closing early. No place to work outside the room.
staff was very welcome, available and supportive wrt request
New, wooden floor. Breakfast in the park/garden. Rooms are very old and grubby (especially the bathroom). AC is not really working but very noisy!
closeness to where I have to work quality of food visibly dropped during our stay
Clean and somewhat modern. Restaurant is not very good, service is terrible. Definitely go next door to the Pullman, it's way better. Rooms are very very tiny and super basic.
location, very close to the airport. had shuttle service as early as 5:00 a.m. it is difficult to figure out how to enter the place as it is completely fenced in.
Cleanliness, effective shuttle service to airport, restaurant and bar, excellent breakfast buffet, outdoor heated swimming pool, friendly staff N.A.
Nice, friendly service and a free shuttle to the airport.
great breakfast, nice setting, fun bar, lovely staff.
Lovely room. Courteous staff. Very good restaurant. No
For the price and location it was exactly what we wanted and did meet our expectations. The room was very small but clean. The location at the airport was excellent. The shuttle bus was on time and provided very good service. A wake up call system would have been nice since we had a very early flight to Amsterdam. There are no phones in the room.
Breakfast, clean rooms, convenient, location near airport, public space.
Room too noisy (outside noise)! Also - someone kept going back and forth on clicking high heels on the hard floor just above us - till late at night !! Very disturbing !
Proximity to the company for which I was working. Friendly staff. The room smelled of smoke.
The swimming pool was a good size and pleasant to swim in and sit near - a really good facility if, like me, you reach the airport then just want to stay put till your flight in the morning. It was also easy to use the navette to and from the terminal. Some decor probably needing a bit of a facelift, e.g. carpets, but in fact there were some tradesmen doing some renovation there.
Quick check-in after a long flight. No hassle. Good breakfast.
The close accessibility and proximity to the airport and the free shuttle service. Besides the restaurant food was excellent and reasonable in price.
Convenience to airport terminal and car hire (1 minute by car). Very efficient free courtesy bus from airport terminal (came within 2-3 minutes after calling from free terminal phone). 24 hour clean swimming pool (towels provided)/ poolside area. Nice, quiet clientele. Definitely recommended- our holiday started with this hotel stay instead of later on as you don't feel you're at an airport hotel. Breakfast (though reasonable selection) a bit pricey- 11 Euros per person. Best to book room online as difference for us was 40 Euros when we booked our last night at the desk as we liked the hotel so much (but of course you can never fully tell if you like the hotel until you get there initially)
The shuttle service was easy and efficient, the room clean, the bed comfortable, and breakfast was good! The hotel is perfect if you need to stay close to the airport.
Very close to the airport and the parking for the Ryanair terminal MP2, which is quite separate from the main terminal. It was good to have extra pillows available. Would have liked kettle in the room to make a cup of coffee as we had an early morning checkout
staff are really helpful and friendly.breakfast was perfect.location is perfect.there is a airport transfer so this is very good.thank you very much. no
The towels were old dirty and torn. The sheets did not cover the bed
Its proximity to Marseilles Airport, courtesy of personnel and excellent restaurant including first class buffet breakfast
Very friendly and helpful staff, very high standard and spacious room, furnishing, "supplies" (bathrobes, slippers, soaps, shampoos, etc.) lighting much above average, excellent variety of TV channels, very comfortable and large bed. Air quality in the room - too little fresh air in the A/C circulation
the remodeled design was very contemporary and beautifully appointed. the pool is incredible, and there is a gym, with a suana and steam room! the dining room was also excellent. we even got upgraded upon arrival which was a very nice touch! they still have some rooms that have not been remodeled and are still in the "provence" style which absolutely shocks you after being in the lobby and hallways which are all contemporary. however, we mentioned to the staff, and they immediately switched us to a contemporary room.
Very good hotel, close to the airport. I received an upgrade on the arrival which was very nice. Comfortable, spacious room, good internet. Nice restaurant and very good breakfast. The service was very good and super friendly. Free shuttle to and from the airport The restaurant and breakfast were a bit expensive, but the food was good
I am writing because the employees at the front desk were consistantly helpful, professional in every way. When I had to leave at 4:30 AM for the airport the staff were wonderful, drove me to the airport, and helped load the bags onto a cart, paid the coin for the cart I did not have, generously in his spirit. It was a truely wonderful experience when things need to go well. Yes, the restraunt was fair at best. The staff were not attentive, and the food was barely satisfactory. I had filet of beef 2 times there, it was tuff, and I had to ask to have it cooked a little more, and it came back well done, I had asked for medium rare. The bar tender as I only observered her caring for someone at a different table seemed friendly and present, while the server I had an officious attitude.
Room, bed was very good
The entire staff there was very helpful, and all spoke English. Great breakfast, and decent sized rooms.
The room was awesome! Sauna did not work properly, pool was closed on a nice day.
Free shuttle service from airport to hotel and vice versa, but also to my business location.
helpful staff , clean rooms
The personnel, welcoming, friendly and professional. The furniture, old and used, the carpet dotted, the bathroom outdated. Does not correspond to a 4-star hotel.
Reception staff very good. The price is keen. Proximity to the airport. Free wifi. It's a challenge to get to (if you're coming from the airport drive one junction down to Eurocopter - turn round and come back the other way). The room is poky but if you simply intend it to be a place to sleep it's fine.
ok breakfast Very small room
Staff very helpful - took me to train station.
quiet restaurant shut
Excellent breakfast and we enjoyed an evening meal too. Food was fresh, well prepared and good value for money. Room rather small but okay for a short stay. Had some difficulty with the swipe card to open the door to our room but staff attended to problem promptly.
service staff is excellent the room are not equipped with hair dryer,hot kettle etc.
Staff was super friendly, great great breakfast. room was clean but there was strong musty smell. Great location near aeroport. Hotel has a cool bar area.
OK.The beds was quite good.Moore like a motel. Have only a expensive taxi to offer early in the morning
Friendly staff Walls too thin!
Very pleasant staff. Dinner was excellent noise from the stairway and doors
No response arriving.Location dreadful Not recommended.Drove parent hotel. Excellent.Stayed there.Clair Hotel. Owners agreed with our opinion of L.G.Canal. No reception.French language above phone.Tenants not look good.In industrial area.Awful area. do not recommend the Le Grand Canal except for backpackers maybe.
A basic, soundproof and lightproof room, with a bathroom hidden behind a closetdoor. There is no reception, just a key dispencing computer. My credit card and my reservation weren't accepted at first. When I called, the receptionist only spoke French. After 20 minutes of waiting and calling back and forth it was all sorted out. I got a key for room number 015. The only problem was that the rooms were marked with letters, not with numbers. I tried some locks and finally I got into room 'r'...
I do like the room furnature style, the way of splited the pathroom and shower-room in a different sides of the whole room,also the hotel not far from the bus station, close to the shooping area, butiful view but when walk out side the hotel. The reciption are not available 24/24 only machine is their, i mean no pepol to contact at the hotel face to face.also i do not like the out side of the hotel paint. need to be renewed.
very smart and clean staff pleasent and helpful
Convenience to the airport The woman who was working at the front desk was very curt and made little effort to be helpful with explaining how to return our rental car to the airport and then get the hotel shuttle back to the hotel. In all of our recent trip to France she was the only person who stood out as un helpful.
Hotel was close to the airport. The shuttle service was very helpful. The staff helped us in English with driving directions to the airport.
big rooms, friendly staff no elevator, unusual for a 3 star
The blanket on the pull-out bed was dirty!
The restaurant staff were very good - friendly and attentive. The quality of food in the restaurant was also good for this type of hotel. The pool was clean, well located and of a good size. The shuttle bus service was terrible! On arrival at the airport, we called the hotel 3 times before the bus arrived - we ended up waiting 1.5 hours for the bus and got no apology. We booked this hotel specifically for proximity to the airport only to find out at check in that the bus didn't go to the airport the following morning early enough for us to make the flight -we had to pay 30€ in a taxi.
restaurant staff were very slow. Manager needed to assist them in order to get served
very cramped toilet
Location for an early flight in the morning
the welcome kettle with coffee and tea. However some biscuits would have been appreciated we were there only for 1 night
very friendly reception staff.
Pleasant receptionist, secure car park and easy access to hotel The rooms were advertised on the website as having a mini bar, but there isn't one and I had to walk from reception to my room (this involves going outside the hotel, around it and up the satirs, with my drinks! I also prefer a quilt on the bed and hate blanket and sheet. This is not a complaint, just a fact.
Staff were very friendly,our disabled room was well equipped (not easy to find in France) with parking directly outside.The location was in a quiet suburb and the hotel pool was excellent.At the Booking.com price this hotel was excellent value.
Good service, friendly staff. A good choice of food for breakfast. The hotel has no food other than breakfast. As the hotel is in a residential area there is nowhere to eat in the evening without a 30 minute walk into the centre of Istres. A car is desirable!
Best price, large-clean rooms, air conditioned, nice pool, good location for sighseeing in lower Provence, highly recommended No dislikes
One day we found the door of our room not closed by key; fortunately everything was untouched....
Everything, very nice - great. Will book again for the next time. Unfortunately very difficult to find - no signs in the town indicating the hotel, even with GPS was difficult - but worth it.
convenient location cost of breakfast
I like that the garden is closed during the night and very nice silence during the night non
the breakfast was way to expensive. there was only one small piece of paper,in french that had breakfast info.
Location to the airport The room had a very bad odor and we had to sleep with the windows open just to get rid of the odor. The carpets were full of holes and stains and you could feel the box springs in the mattress. The pillows were flat and smelly.
Location, directions and secure car park Rooms need updating. Sink very stained
small but competent staff tired rundown facility
We slept well. Yes, plenty. The bedroom was shabby and in need of refurbishment. The bathroom was very shabby - peeling paint, no plug in washbasin,an open hole in bathroom wall. It was generally depressing and third-rate. The public areas too were dismal. Generally a very poor hotel.
The directions for the hotel were hard to follow
The extreme helpfulness of the staff and suitable meals My navigator could not find it
the meal at night information about the shuttle did not reach us in time, nor was the price mentioned
close to the airport
The hotel was to far away from Aix and Marsielle. There was no other way to transport than taxi, and that was very expensive.
Convenient locaton from airport on route to Aix en Provence No
Wifi in the room worked flawlessly. Nice breakfast in the morning served until 10:30. Room darkening curtain. Window that opened entirely (a rarity these days). Large parking in front of hotel. Friendliness and service of the desk staff. Extra pillows in closet. The use of duvet on the bed rather than standard sheet and blankets provides no adjustment for the temperature: it's and all or nothing situation; either you are too cold and you sweats. Fortunately we could open the window and it was somewhat cool outside. Also it is not easy to find, even with Mapquest directions; more strategically placed signs would help.
very convenient. good location. very clean.
new hotel, clean, nice terrace for breakfast, elevator, guaranted parking not enough choice for healthy breakfast, quite small room, no balcony
service and safe parking
the price the location
Wirless internet was excellent. room was missing vital services like water pot, refregrator.......etc
Quiet at nighttime. Nice terrace for breakfast or other use. Wifi did not work 100%: browsing web was fine, but not possible to send/receive email. I tried a number of 'tricks' (such as tunneling thru VPN) but without luck.Breakfast was fairly basic.
Protected car park. Very friendly staff. The free wifi The position of the hotel. The breakfast must be included in the price
Staff was helpful, room was clean and comfortable Breakfast was overpriced
good clean and comfortable
Simple to find it. Staff was very polite and helpful. Rooms were simple but clean and comfortable. Enough parking place very close to building.
Quet hotel, with good service and instalations. You get more thant what you can expect for the price
Not a lot! Bed was comfortable and the water pressure good. The air conditioning box existed but had not been wired in - the only window opened onto a walkway and could not be left open. As a result, the room was too hot and had the odour of stale tobacco. The decoration was tired and the bathroom was stained with damp.
The restaurant is nice. The room (No. 9) had a very bad smell (smoke). The walls in the bathroom were very dirty with a thick layer of nicotine. The bedlinen smelled after smoke. This is all due to a strong ventilation system in the bathroom and a smokers possibility just before the front door.