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The staff very friendly and accomodating. Front desk staff can speak English well. Lobby, common areas, restaurant very nicely renovated and clean. Rooms older and in need of some care, but were very clean. Although not spacious, our room was very liveable. Can walk to all sorts of shops and restaurants right out front door. Can walk (uphill about 8 minutes) from TGV train station if you know your way around. Felt safe in this hotel. Enjoyed our stay very much.
Dinner was good Not clear that hotel was close to station but up a very steep slope
location is excellent, good value for the money. Had stayed there the previous week and was very pleased with the staffs friendliness This time when I booked, I had requested the reception to make dinner reservations for us at a restaurant which has good seafood that iswithin walking distance. When we arrived, the lady at the reception stated they had not made reservation after all "we don't know what you like to eat" Generally, staff was not as friendly as the previous weekend, When we were in the lobby bar (Internet hook up there) staff was too busy socializing with each other to attend to our drink orders
Good location, easy on site parking comfortable rooms, good value for money and good value breakfast
Perfect waiter service with our evening meal. including a formidable wine recommendation! I would have liked my stay to be longer
Very short stay but comfortable in a good position in the centre of a nice city.
Helpful staff and a very pleasant although standard "big hotel chain" room. Comfortable and clean, with good bathroom facilities. Good location just opposite Les Halles and an easy walk to local shops, restaurants, tourist sites etc. Nice gardens overlooking the lower parts of the city - which in truth aren't all that pretty! Decent breakfast. We would have liked to take our breakfast outside in the gardens but all tables had been used by the time we came down and they weren't being cleared very fast. No doubt had we asked a able would have been cleraed but there seemed to be only one preson on breakfast duty looking after several sets of guests
Staff was extremely friendly, secure parking, great location ,,,liked it so much, am planning on staying again this weekend for my trip back to Belgium Beds could have been more comfortable, breakfast for 14 euros was a bit overpriced for what there was to offer, however the good definitely outweigh the few neagives
Good breakfast, excellent location, good parking facilities Rooms were small and furniture was old and badly needs updating.
Personnel de l hotel Non
Pleasant, helpful receptionist. Noisy road outside.
Friendly atmosphere clean and neat Could do with a few more hooks for hanging things on E.G. for drying towels
Excellent for an overnight stay on a long motoring journey. The twin room and en suite bathroom were very good and very quiet considering we were facing a moderately busy suburban roundabout. The continental breakfast was very good indeed and the gentleman on reception was very pleasant and couldn't have been more helpful struggling with his english and me struggling with my french. Needed a car journey to reach the centre of Angouleme for restaurants, sight seeing, etc., but car parking free for first half-hour before 18.30 & entirely free after.
Friendly and helpful staff. The water from the cold tap was warm even after running the tap for 10 minutes or so. It made drinking the water impossible. Not a very nice location in AngoulÃªme.
The range of food for breakfast was excellent and the bathroom facilities very good. The only negative comment would be the location in relation to the centre ville. It is a 20-30 minute walk.
Hotel stuff was very helpfull, guided us to city centre for food without even asking for it! Excellent wi-fi connection, best one we have had during our month long trip.
bad location, right on a roundabout, no air conditioning in rooms, you need the window open in hot weather then you can't sleep from the noise of the traffic. one steak restaurant within 10 min walk anything else you have to use the car. lots of retail around if you want to buy a car or furniture. pleasant staff but thats all.
Excellent concessionaire extremely helpful
Very friendly staff Room a little dark and decor tied
Clean. Nice walk along river nearby. Very dark and depressing decor. Corridor pitch black until you fumble around and find light switch! Nowhere to eat within walking distance. Noisy. On busy road. No tea and coffee making facilities.
Excellent stay. We were staying only one night, but we really enjoyed it. Fantastic old style hotel in the countyside. Will call back again in the future!!
the service and cleanliness could have had a better breakfast
A completely comfortable and relaxing break with a lovely room overlooking the river For hotel of this type, wi-fi free should be in every room and breakfast too expensive
We thoroughly enjoyed our stay at the hotel - the room was large and comfortable and was very good value with helpful staff and a smashing swimming pool with all the facilities. No.
Beautiful hotel,good location on outskirts of cognac,good size rooms,we were given upgrade because hotel was nearly empty,nice pool but couldnt get into it as gate locked! Lovelly surroundings. booked this hotel for its restaurant,told it was full but they would book us another gourmet restaurant.On arrival nothing was booked because it was sunday and theirs was in fact closed, think they told us this so we didnt cancel booking.
Clean room with small balcony, could be a little noisy due to traffic. Slightly further from town centre than anticipated.
The proximity to the centre of town. It was easy to walk in. I also liked the fact that they had a free carpark. The bread at breakfast time was not as good as most French bread we have had in other hotels.
Excellent and friendly staff, comfortable rooms with galconies to the rear. Convenient parking make this very convenient for an overnight stop. Air conditioning is the only missingitem for mid-summer comfort.
Nice and clean, good location. Good value for money. Some of the staff were very nice and helpful. Unable to check out 1 hour later upon request, without getting a reason as to why. The receptionist, aka the owner, did not book our taxi as per our request and therefore we nearly missed our train. She did however drive us down to the station in the end.
location...good price... welcoming staff..eager to help!! the receptionist even gave as a city map and explained everything. the parking on the back is a huge plus! The room was small for 3 people, the carpet was dirty, the hotel needs a renovation, the Wc has no ventilation. We ordered for a coffee the first morning and they charged as 4 breakfast as they brought breakfast that we havent asked for!!carefull about this!
Comparable to U.S. motel room. Air conditioned, lift, balcony, parking, and nice people.
Friendly staff, decent rooms
It was in need of some renovation
The room had a balcony and a market down the street. Parking in back. The neighborhood was average - a bit of a hike to the sites.
Quite a way out of town
Room was small, but comfortable. Excellent attentive and professional staff. The front desk arranged our cognac tasting and tour at Hennessy and Otard, both of which are walking distance. They also recommended excellent nearby restaurants. On-site breakfast was very good, setting is picturesque.
Good location and easy check-in Nobody to assist during breakfast despite there being a shortage of food and drink. Also the dirty trays were not removed.
Staff were friendly and efficient Too close to major road - traffic noise all night
More like a motel but ok value for an overnight pitstop only!
The owner was charming and most helpful.
An attractive setting, as pictured on the website, offsets the motel-style building. Check-in and check-out were efficient. The restautant offered an attractive buffet-style hors d'oeuvre and dessert once we had worked out the menu. The entrance to the hotel was not easy to find. This was partly because the map on the website is wrong - the hotel is on the East side of the N10 where the map shows it on the West.
Tea and coffee supplied in room.Very clean
Adequate room was clean and well appointed for a budget hotel. Good shower better than most. We were not told that we had to book for a meal in the restaurant on the Saturday evening. After a lot of persuasion the staff did let us have a platter of food.
Friendly staff and very clean facilities None
great location, parking close by, free after 5.30pm
convenient for town, private parking breakfast although continental as expected, was rather mean.
Nice room, superb staff, reasonable walking distance to heart of old town and its attractions. Not the easiest to find even though there are the usual small hotel signs. Must pay for public parking near the hotel. Hotel`s paid parking worth the cost, but not much of it.
Good location. Superb staff and management, very helpful and service minded. No complaints what so ever. Nice quiet hotel, not much room for party and noise.
great service, nice, clean room, super owner
The staff was helpful and the breakfast buffet was good. The room smelled of mildew and was very basic. There was mold in the shower. It felt like a very cheap motel room in the US.
Good location - walking distance from town centre and other attractions, such as Cognac houses. Air-conditioning in rooms. Parking was readily available. Rooms clean and tidy. Staff helpful and friendly. Rooms were very small indeed, but acceptable for a one-night stay in our case.
THe convenience of the location to the city centre The bed was very hard!
Te excellent people running the business, very friendly and helpful Leaving!
Welcoming,comfortable, very convenient for city centre.Relaxed atmosphere.
pool wasdte in bins as we arrived in room. Insufficient toiletres
When we arrived there had been heavy snow and the car park which is down a slope had not been sanded and was very slippery for both walking and a car
This was our second and more thorough visit to cognac. It is a beautiful town and we had several good meals in town with taxi back to the hotel. The hotel was very comfortable with excellent and helpful staff. The breakfast was very enjoyable and of good quality. The couple that we were travelling with would also agree. Slightly remote from the town therefore more conspicuous information is needed with regard to where buses or taxis can be obtained - especially for non french speakers. We have good french so this was not a problem for us but would be for non french speaking customers
Very quite and good to rest I think the information about driving to your hotel should be reviewed and GPS points given. The toilets next to your restaurant do give a the best smell, this was said to your staff but we only got a smile.
Friendly - good solid 3 star hotel. This is is excellent as a stop-over hotel as its in the business/industrial area I would not use it a main holiday hotel
Plastic as matresscover
The pool and breakfast facilities were good. We were in the region for a wedding. We were supposed to receive a bottle of cognac from the couple who were getting marrie dbut these were never put in our room and never passed on to us. Unacceptable.
Rooms not bad Again this Mercure proved to be disappointing. The web-site claimed to have a restaurant - but this was an overprice snack bar. We were booked in for 2 nights but cancelled the second night
Swimming pool was very nice after a long journey. Staff very friendly.
Very friendly and helpful staff
Well situated near the very centre of Cognac. Very limited parking space and the hotel is generally in desperate need of redecoration. It has a slightly grubby feel about it.
Friendly staff, room was clean, close to the pedestrian area, some good restaurants close by.
Staff was very helpful.We came in late and the woman on duty at the desk was great.She helped us take our luggage to our room.It was after midnight and it was nice to have a warm welcome.
Close to bars & restaurants. clean rooms & secure parking but corridors were quite dark I think they should fit sensors instead of mannual switches
Surprisingly friendly welcome and check-in. Not common nowadays at 3* hotels, and I stay in hotels across Europe a couple of days per week in my work so I have seen them all... Not possible to have late checkout. I asked to check out by 13.00, and was told "no" without discussion.
Very friendly staff. Great breakfast served in the room. Very close to restaurant for all budgets.We were there for 2cv Rally and the hotel was a really nice surprise!!! The bathrooms had too little room.. Showers were handheld.
Clean Well attended for Cleaning/Towels/Bedding (Done Daily) Good Continental Breakfast served in room Good Shower Bathroom rather cramped, but otherwise no complaints
Staff had little english, but went out of their way to help us. Good restaurant nearby. N/A
friendly staff and service, very helpful
clean and tidy, it was also easy to get to did not like the bolster type pillow, the shower had no bracket to hold the head. this made it difficult to have a shower.