Reviews for Fox in Kahului
- All reviews 100%
Oct 25 2016
Pros: the manager tried to right the wrong.
Cons: wrong car was waiting, and it was dirty and didin't drive well.
Oct 24 2016
Deferred to different company
Pros: Car was clean and air conditioning worked well. Drivers to/from airport were very friendly.
Cons: Taken to a different company from Fox, and told this was where we would be renting. Charged extra for picking up an hour before scheduled time, even though we brought car back two hours early. Called two days into rental and told them the keyless entry was proving difficult and caused delays since there was a battery or some other issue to get it to read. Told they would call us with a replacement when they got a replacement in. Never called us. Brought car back to different location as instructed only to find a note on the door to return back to original pick up spot. No apologies or offer for discount for these annoyances.
Oct 18 2016
Saved a little, but never again
Cons: Flight arrived in evening however they close in the afternoon every day. Had to get another car until the following day when they reopened. Waited for at least an hour while they brought a car from their remote lot to the shopping center where they are located. Car batter died 3 days into the trip. Had AAA come to jumpstart and diagnose. He said battery wasn't properly charged and that Fox or Allsave doesn't properly maintain their fleet. He said that he has to service their cars at least 2 times a week. When I returned the car to swap after the battery, they still insisted that I top off the gas tank and said that if it died at the gas station, they would come and jump it. How considerate...
Oct 18 2016
NEVER RENT WITH FOX RENTAL CAR AKA ALLSAVE CAR REN
Cons: EVERYTHING!. First of all they are not called Fox car rental probably because they are trying to trick, fool and hide from the real company they are. They are now called Allsave car rental. They must have changed the name because of all the bad reviews. I reserved a van because I was with my kids and another family. I arrive in maui in scorching hot weather and their pick up location has no shade and we are told the van comes every 15 minutes. 25 minutes later and almost in heat stroke I called 3 phone numbers to finally get someone on the other end with attitude saying they were busy taking other customers back to the rental office. (They only have 1 shuttle so dont expect anything to happen fast). I am traveling alone with 2 children and all our luggage and car seat. Before I left airport I called to confirm my reservation for a van and I was confirmed that I had a minivan with 7 seats. I finally arrive at the office with all my luggage and my 2 kids (4 and 7yrs old) only to be told that they did not have a van and that they could give me a Toyota instead for a cheaper price. WTF. I could have rented a toyota from anywhere else for even cheaper then they were offering . Then they compromised to give me a 7 seater (which was my critical need) SUV. I said fine. Oh but wait 60 second later they said " Oh sorry that gentleman across the office got the last SUV". Then they told me " we can take you back to the airport or any other car rental place you would like". Seriously?? I have 2 young kids who are hot, hungry and whining and a lot of luggages. You want to schlep us back to the airport to start all over??? Next offer was to give me a 15 passeger van - like I was a bus driver??? Then the compromise was to give me a Toyota car for the cost of the Toyota car ( no discount) and I can drive back to the rental car 45-60 minutes each way the next day when I was on my only vacation this year to pick up the minivan if I wanted. Then when I returned the car , all their phones and internet was down and i had to write down my email address for them to send me the receipt. I am still waiting for my receipt. I wanted to shoot myself. Needless to say I will post on all social media never to rent from Allsave or Fox or whatever they want to call themselves or use Kayak to rent a car. Safest is to rent from the actual company even if it is $10-15 more.